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Tru by Hilton Charleston Airport

2.5 star property

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Photo gallery for Tru by Hilton Charleston Airport

Welcome to our lobby, featuring a central reception desk and comfortable seating area.
Relax in style with a fire feature at the center, surrounded by comfortable seating and lush planters.
Relax by the pool with lounge chairs and enjoy a refreshing swim in the pool with depth indicators.
Convenient self-service kiosk offering a range of beverages and snacks.
Relax in a clean and functional space with two single beds, a desk for work, and a flat-screen TV.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Gym

Explore the area

Map
3331 W Montague Avenue, North Charleston, SC, 29418
  • Charleston Area Convention Center
    ‪6 min walk‬
  • North Charleston Coliseum and Performing Arts Center
    ‪9 min walk‬
  • Charleston Tanger Outlets
    ‪17 min walk‬
  • Charleston, SC (CHS-Charleston Intl.)
    ‪5 min drive‬

Room options

View all photos for ADA King Room (Mobility & Hearing, Roll-In Shower)

Premium bedding, laptop workspace, iron/ironing board, free WiFi

ADA King Room (Mobility & Hearing, Roll-In Shower)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(76 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for ADA Room, 2 Queen Beds (Mobility & Hearing, Bathtub)

Premium bedding, laptop workspace, iron/ironing board, free WiFi

ADA Room, 2 Queen Beds (Mobility & Hearing, Bathtub)

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for ADA Room, 2 Queen Beds (Mobility & Hearing, Roll-In Shower)

Premium bedding, laptop workspace, iron/ironing board, free WiFi

ADA Room, 2 Queen Beds (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed

8.8 out of 10
Excellent
(89 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for ADA King Room (Mobility & Hearing), Bathtub

Premium bedding, laptop workspace, iron/ironing board, free WiFi

ADA King Room (Mobility & Hearing), Bathtub

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Tru by Hilton Charleston Airport

North Charleston hotel walkable to North Charleston Coliseum and Performing Arts Center
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, a 24-hour front desk, and a computer station. Housekeeping is available on request.
Tru by Hilton Charleston Airport offers 118 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Tru by Hilton Charleston Airport features an indoor pool and a fitness center. The hotel offers a restaurant. Guests can enjoy a complimentary breakfast. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center. This North Charleston hotel also offers a vending machine, gift shops/newsstands, and express check-in. Onsite self parking is complimentary.

Tru by Hilton Charleston Airport is a smoke-free property.

Guests are offered a complimentary full breakfast.
Tru by Hilton Charleston Airport has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2021
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton mobile app before check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 125 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru By Hilton Charleston
Tru by Hilton Charleston Airport Hotel
Tru by Hilton Charleston Airport NORTH CHARLESTON
Tru by Hilton Charleston Airport Hotel NORTH CHARLESTON

Tru by Hilton Charleston Airport Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 624 out of 1008 reviews
Rating 8 - Good. 196 out of 1008 reviews
Rating 6 - Okay. 92 out of 1008 reviews
Rating 4 - Poor. 53 out of 1008 reviews
Rating 2 - Terrible. 43 out of 1008 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

The rates are cheap for a reason

Upon arriving we noticed we only had two towels in our bathroom for 3 people. No washcloths or hand towels. We had to ask for additional towels/washcloths throughout our stay as we did not get any housekeeping services during our 5 day stay (not by our choice). Additionally, there is a $25 per day incidental fee that was charged to my card at the beginning of check-in that is not mentioned in the booking. To top things off one night consisted of music that went on well after midnight in the hotel parking lot. So loud I could hear word for word the lyrics to every song played. It was apparent hotel staff didn't care about other guests trying to sleep.
Stayed 4 nights in Apr 2025

2/10 Terrible

elise

Stayed 2 nights in Apr 2025

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean with nice beds and spacious rooms.
Stayed 1 night in Apr 2025

2/10 Terrible

Britanya

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is esthetically pleasing, check in process was good. Roaches were in the bathroom we had to change rooms the second room had a horrible urine smell the 3rd room was fine. Breakfast didnt have many options and didn’t taste good at all. Getting towels was a hassle as if they don’t have many in the hotel, staff who brought the towels to our room was rude about not handing over the clean towels until having the used towels handed to him first. The pool was nice, and the other staff members were friendly.
Stayed 2 nights in Apr 2025

10/10 Excellent

robert

Stayed 2 nights in Mar 2025

6/10 Okay

Mindy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was just okay. It wasn’t as clean as I expected — there were no towels or face cloths provided upon arrival, and the beds didn’t appear to be freshly made. The main thing this hotel has going for it is its convenience and location. Other than that, it didn’t meet the standards I was hoping for.
Stayed 2 nights in Apr 2025

8/10 Good

Tina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with convenient location

The hotel was conveniently located to the Charleston area convention center and provided the amenities that I enjoy at Tru hotels. We had a lack of housekeeping though which put a bit of a damper on the stay. When I called the front desk to ask for clean towels (since we were on day 3 and hadn't had housekeeping come by at all) they did bring them to our room quickly.
Stayed 3 nights in Apr 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2025

10/10 Excellent

Cinthya

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay and great amenities. Good location as well.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service
Property was fine. Front staff wasn’t very friendly. During checkin I think no more then 10 words were said to me.
Stayed 1 night in Apr 2025

6/10 Okay

Mitchell

Traveled with family
Free breakfast was a plus
Stayed 2 nights in Apr 2025

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bring esrplugs

The positive; a pleasant staff. Everyone was incredibly nice. The hotel and lobby appearance were pleasant and our room was clean. Not so positive: thin walls. Even casual next door conversations seemed loud. We were there three nights and had zero room service. I reported a broken window shade on day 1- never repaired. Breakfast was OK.
Stayed 3 nights in Apr 2025

10/10 Excellent

Nicole M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and compact accommodation
Stayed 1 night in Apr 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service

Mid stay

Decent room but not enough towels and terrible pillows. Overall comfy stay for the price
Stayed 1 night in Apr 2025

10/10 Excellent

brittany

Stayed 2 nights in Mar 2025

4/10 Poor

Keith

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

The Hotel From Hell

I've already complained to the GM twice since my stay, and I haven't received any reply. Absurd. This hotel is awful. The rooms do not feature closets or bureaus for clothes. The AC unit NEVER SHUTS OFF, and there is no way for guests to do so. The pillows and beds are uncomfortable. My room had bedbugs, so I left with bites all over my legs. Finally, I stayed for five nights, and my room was only cleaned and made up ONCE, even after repeated requests to the front desk. That is unacceptable. The breakfast spread and gym are solid, but those are the only positives I can offer about this property. Regardless, I don't recommend staying here.
Stayed 5 nights in Mar 2025

10/10 Excellent

Yansy, WINSTON SALEM

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Casey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Mar 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Teeny tiny

Room was very clean, very small for the price of the room. No microwave, closet, or any place to sit but on the edge of the bed or a desk chair. Shower and bathroom were above average roomy.
Stayed 3 nights in Apr 2025

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept.
Stayed 8 nights in Mar 2025

6/10 Okay

John

Disliked: Cleanliness
It was a very nice stay
Stayed 3 nights in Mar 2025