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Best Western Plus Lower South End

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Lower South End

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Lobby
Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom | Combined shower/tub, hair dryer, towels, soap

Reviews

7.4 out of 10

Good

Popular amenities

  • Parking available
  • Housekeeping
  • Breakfast included
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
242 E Woodlawn Road, Charlotte, NC, 28217
  • Billy Graham Library
    4 min drive
  • United States Citizenship and Immigration Services office
    5 min drive
  • Mint Museum Uptown
    7 min drive
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    10 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About this property

Best Western Plus Lower South End

Hotel in York Road
This smoke-free hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite.
Best Western Plus Lower South End offers 97 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 900 square feet (84 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Onsite self parking is complimentary.

Best Western Plus Lower South End is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 8:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (USD 25 per stay)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 900 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from July 23 2024 to December 31 2024 (completion date subject to change). The following areas are affected:
  • Front desk
  • Lobby
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Extended parking fee: USD 25 per stay
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Best Western Plus Sterling
Best Western Plus Sterling Charlotte
Best Western Plus Sterling Hotel
Best Western Plus Sterling Hotel Charlotte
Best Western Sterling Hotel
Best Western Charlotte
Best Western Sterling Hotel And Suites
Best Western Sterling Hotel Charlotte
Charlotte Best Western
Best Western Plus Sterling Hotel Suites
Best Western Sterling Charlotte
Best Western Sterling
Best Western Lower South End
Best Plus Lower End Charlotte
Best Western Sterling Hotel Suites
Best Western Plus Lower South End Hotel
Best Western Plus Lower South End Charlotte
Best Western Plus Lower South End Hotel Charlotte

Best Western Plus Lower South End Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 305 out of 1006 reviews" "
Rating 8 - Good. 314 out of 1006 reviews" "
Rating 6 - Okay. 194 out of 1006 reviews" "
Rating 4 - Poor. 113 out of 1006 reviews" "
Rating 2 - Terrible. 80 out of 1006 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Indravadan, Lilburn

Liked: Cleanliness, staff & service, property conditions & facilities
V hgood
Stayed 1 night in Sep 2024

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is under renovations. Everything in our room was completely updated. I was pleasantly surprised
Stayed 1 night in Sep 2024

10/10 Excellent

brandon

Business traveler
Liked: Cleanliness, staff & service, amenities
elavators weren't working. had to walk all the way around with luggage. order than that, it was a great stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Merlin K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service great breakfast we enjoyed our stay and best price!
Stayed 2 nights in Sep 2024

8/10 Good

IOANNA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Paula

Traveled with family
Liked: Cleanliness, staff & service
The elevator was not working at all which is a hazard. I had to climb 2 flights of steps which is not good for my health. If I had known that I would not had stayed. But because were there for one night. I would not recommend this hotel location to no one with a not functioning elevator.
Stayed 1 night in Sep 2024

4/10 Poor

Syn

Disliked: Amenities, property conditions & facilities
There were many inconveniences at this property due to there being a bunch of renovations. I wish I'd been notified about the various issues due to this before hand.
Stayed 2 nights in Aug 2024

6/10 Okay

Michail

Liked: Cleanliness, staff & service
.
Stayed 1 night in Aug 2024

6/10 Okay

Christopher, NAIROBI

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Location is good. Property is under repairs
Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

laura

Liked: Staff & service, property conditions & facilities
The room was very dirty
Stayed 1 night in Aug 2024

4/10 Poor

Karen

Disliked: Property conditions & facilities
The note I received after making my reservation was that the dining area was under renovation and there would be a bagged, to-go breakfast available. That description of the "renovation" was immensely understated. The elevator was out of commission and nearly the entire ground floor was a mess of construction debris. The entire place, rooms included, reeked of plaster. The staff that checked me in was very apologetic about the conditions and very accommodating in changing my room so that this 71-year-old female did not have to drag my luggage up stairs beyond the second floor. Entry to the stairs was a dimly lit side entrance next to the dumpster where there always seemed to be one or two people loitering, smoking. I was a bit upset that the morning staff member that checked me out was not as friendly and seemed to take joy in telling me I could not get the bagged, to-go breakfast prior to the "breakfast" hours. I checked out at 5 am.
Stayed 1 night in Aug 2024

2/10 Terrible

Marcia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DON'T COME TO THIS HOTEL!!! We had to flee from the hotel because we felt very unsafe and the area was very sketchy; there were a lot of homeless people observing the premises, hos checking in and out of the front and specially the side door, then they come to you asking for money. but that was not the problem, the hotel was under some renovations, they let us know that after we were booked.
Stayed 2 nights in Aug 2024

2/10 Terrible

scott

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Larissa

Traveled with family
Liked: Staff & service
Wasn’t made aware until after I booked this hotel that it was under construction, to access my room I had to go up the stairs on the side of the building near the dumpster which got sketchy at night especially with my baby
Stayed 3 nights in Aug 2024

8/10 Good

Jessie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great. Wished someone came to switch out our towels and washcloths.
Stayed 2 nights in Aug 2024

8/10 Good

Taeyah

Traveled with family and small children
Liked: Staff & service, amenities
I enjoyed my stay even though the elevator was broken. Rooms were clean. Staff were very nice! Close to a lot of good food spots
Stayed 2 nights in Aug 2024

10/10 Excellent

Turea

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff was awesome. Thanks for helping us out.
Stayed 1 night in Aug 2024

4/10 Poor

MARK

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was doing renovations and no bathroom available until getting our room. I got to the site at 315 pm and the room was not ready. Had to wait till 4 pm to get a room. It just was not a good experience
Stayed 1 night in Aug 2024

4/10 Poor

Shana

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Patricia, Rio Rancho

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Emilee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, we were gone majority of the day, so we just used it to sleep
Stayed 2 nights in Aug 2024

6/10 Okay

Sabrina, Tolleson

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Customer service was friendly, my room was clean and taken care of. The phone in my room didn’t work though. The walls are so thin I could hear every single thing through them, I heard a couple argue so loudly and disrupt the halls. The floor I was in always smelled like smoke or weed. I even think the security took action to check on the room where the smell was coming from. Also, the cleaning crew was also loud, I can hear them speaking in the halls and literally by the door, I understand they are doing their job but they could at least be courteous to those sleeping. There was no complimentary breakfast because of the construction going on down there but they had breakfast to go provided at the front desk. Overall, I think this spot is good for a quick 2-3 night stay but not for a long extended stay. Was affordable but had its cons.
Stayed 6 nights in Jul 2024

8/10 Good

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very clean and very comfortable.
Stayed 1 night in Aug 2024

8/10 Good

Gerardo

Liked: Cleanliness, amenities
Overall great. Just under renovation and hard to access somethings
Stayed 1 night in Aug 2024