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Best Western Plus Lower South End

2.5 star property

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Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Lobby
Free daily continental breakfast
Business center

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • Gym
  • 24/7 front desk
$80
includes taxes & fees
Sep 10 - Sep 11

Explore the area

View in a map
242 E Woodlawn Road, Charlotte, NC, 28217
  • Billy Graham Library
    ‪3 min drive‬
  • Bank of America Stadium
    ‪7 min drive‬
  • SouthPark Mall
    ‪8 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(22 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Plus Lower South End

Hotel in York Road
This smoke-free hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite.
Best Western Plus Lower South End offers 97 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 900 square feet (84 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Onsite self parking is complimentary.

Best Western Plus Lower South End is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 8:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (USD 25 per stay)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 900 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Extended parking fee: USD 25 per stay
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Best Western Plus Sterling
Best Western Plus Sterling Charlotte
Best Western Plus Sterling Hotel
Best Western Plus Sterling Hotel Charlotte
Best Western Sterling Hotel
Best Western Charlotte
Best Western Sterling Hotel And Suites
Best Western Sterling Hotel Charlotte
Charlotte Best Western
Best Western Plus Sterling Hotel Suites
Best Western Sterling Charlotte
Best Western Sterling
Best Western Lower South End
Best Plus Lower End Charlotte
Best Western Sterling Hotel Suites
Best Western Plus Lower South End Hotel
Best Western Plus Lower South End Charlotte
Best Western Plus Lower South End Hotel Charlotte

Best Western Plus Lower South End Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 345 out of 1001 reviews
Rating 8 - Good. 284 out of 1001 reviews
Rating 6 - Okay. 160 out of 1001 reviews
Rating 4 - Poor. 115 out of 1001 reviews
Rating 2 - Terrible. 97 out of 1001 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Snake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Had a great stay at this hotel. Elevator was down but that didn't affect me, personally. I'd stay here in the future.
Stayed 1 night in Jun 2025

2/10 Terrible

Marco

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst places I have ever rented, damp rooms, air conditioning is useless, towels are horrible, the place is very noisy you can hear everything through the walls, the girls at the front desk are very rude, dark hallways, the elevator didn't work and I had to go out by stairs and there I found a prostitute, horrible place, not recommended.
Stayed 4 nights in May 2025

6/10 Okay

Sam

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

2/10 Terrible

Christian

Liked: Property conditions & facilities
The check in process was horrible. I currently have 4 pending charges for the 100$ cover deposit. Wi-Fi was out of service and during my stay the catalytic converter on my vehicle was stolen
Stayed 1 night in Jun 2025

10/10 Excellent

Melvin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like the place!Its the best best western plus!
Stayed 1 night in Jun 2025

8/10 Good

Frank

Stayed 3 nights in May 2025

6/10 Okay

Steven T

Liked: Staff & service, property conditions & facilities
I liked the breakfast but the price, surrounding area, and bed and pillows were poor and hurt the experience
Stayed 1 night in Jun 2025

4/10 Poor

Jodi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was wonderful however the rooms were not clean
Stayed 3 nights in May 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good clean and close to Bank of America Stadium.
Stayed 2 nights in May 2025

8/10 Good

Micheal

Liked: Cleanliness, amenities, property conditions & facilities
Loud cars with exhaust drag racing at 2 am nearby. Very annoying!
Stayed 1 night in May 2025

8/10 Good

Farhad

Liked: Cleanliness, amenities, property conditions & facilities
It was do good
Stayed 1 night in May 2025

8/10 Good

Viviana

Stayed 1 night in May 2025

2/10 Terrible

Jennifer, Westminster

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room for my dad whose flight was going to be canceled or delayed so he would miss his next flight. He’s 80 years old and was flying home cross country. I booked the nonrefundable room then 10 minutes later found out my dad would make his flight and try to cancel it. He had not checked in and no one had arrived at the hotel. So because I had booked it and tried to cancel it. 10 minutes later they would not refund me. Even an airline gives you 24 hours. I went through Expedia and they tried to get an exception, and I tried to get an exception through the hotel. Their answer was absolutely no. These are things that should be taken on a case by case basis. This was not me holding up their calendar so that they could not rebook the room. This was a 10 minute decision change.
Stayed 1 night in May 2025

4/10 Poor

Roy

Stayed 3 nights in May 2025

6/10 Okay

Chris

Disliked: Cleanliness, property conditions & facilities
Good rate, but you get what you pay for.
Stayed 3 nights in May 2025

10/10 Excellent

Darren

Stayed 2 nights in May 2025

10/10 Excellent

Qaadi

Stayed 2 nights in May 2025

6/10 Okay

Baljinder

Traveled with family
Okay for the price.!!
Stayed 1 night in May 2025

4/10 Poor

Corey

Stayed 2 nights in May 2025

6/10 Okay

Mayra D

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I didn’t like the fact that there was no cable for the TV or WIFI available.
Stayed 1 night in May 2025

6/10 Okay

Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast area did not have hot water for tea. Breakfast it self was not appealing.
Stayed 1 night in May 2025

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found room to be very comfortable which was important as we had been driving for over 9 hours due to construction and heavy traffic. Bed comfortable. Good water pressure. Quick hot water available when turned on faucet. Attractive, modern furniture.
Stayed 1 night in May 2025

8/10 Good

Austin

Liked: Cleanliness, property conditions & facilities
Easy check in process
Stayed 1 night in May 2025

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and the staff were friendly.
Stayed 2 nights in May 2025