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Comfort Inn Matthews - Charlotte

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Comfort Inn Matthews - Charlotte

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace
Down comforters, pillowtop beds, desk, laptop workspace
Exterior
Seasonal outdoor pool
Down comforters, pillowtop beds, desk, laptop workspace

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • Pool
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping

Explore the area

Map
1718 Windsor Crossing Dr., Matthews, NC, 28105
  • Novant Health Matthews Medical Center
    3 min drive
  • Sportsplex at Matthews
    5 min drive
  • McAlpine Creek Greenway
    6 min drive
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    24 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Quality Inn & Suites Matthews - Charlotte

Pool
Breakfast included
Parking included
Free WiFi
3.6 out of 5, Good, (1040)
The price is $106
per night
$119 total
includes taxes & fees
Dec 7 - Dec 8
Quality Inn & Suites Matthews - Charlotte

About this property

Comfort Inn Matthews - Charlotte

Matthews hotel with free breakfast
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
Comfort Inn Matthews - Charlotte offers 93 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 15 years old are not allowed in the swimming pool or fitness facility.

Comfort Inn Matthews - Charlotte features a 24-hour fitness center and a seasonal outdoor pool. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1798 square feet (167 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Comfort Inn Matthews - Charlotte is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,798 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 15 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 15 years old are not allowed in the swimming pool or fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Comfort Inn Hotel Matthews
Comfort Inn Matthews
Comfort Inn Matthews Charlotte Hotel
Comfort Inn Matthews Charlotte
Matthews Comfort Inn
Comfort Inn Charlotte Hotel
Comfort Inn Matthews Charlotte
Comfort Inn Matthews - Charlotte Hotel
Comfort Inn Matthews - Charlotte Matthews
Comfort Inn Matthews - Charlotte Hotel Matthews

Comfort Inn Matthews - Charlotte Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 458 out of 1008 reviews" "
Rating 8 - Good. 314 out of 1008 reviews" "
Rating 6 - Okay. 123 out of 1008 reviews" "
Rating 4 - Poor. 69 out of 1008 reviews" "
Rating 2 - Terrible. 44 out of 1008 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Katie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very musty and humid. The hallways have glade plugins at every outlet to cover the smell. We had a manager come switch our AC unit to “dry” mode which helped some with the humidity but it was just smelly in the room. The toilet seat was falling off, the towel hook on the door was falling off, there were stains and scrapes on the floors and doors. Just not a great property… Breakfast was ok - run of the mill hotel free breakfast. Bed was very comfy. Great shower pressure. Every employee we interacted with was very kind and friendly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff polite courteous
Stayed 5 nights in Aug 2024

10/10 Excellent

Jose

Business traveler
Liked: Amenities
Stayed 2 nights in Aug 2024

6/10 Okay

Naomi

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is quiet and the bed linens are clean.and the AC works. However, it needs updated, the floors are sticky, the carpet is old, the room smells musty, the continental breakfast is food is tasteless and cheap, the eggs and sausage seem like they are frozen then microwaved to get hot. The pool needs cleaning.
Stayed 6 nights in Aug 2024

8/10 Good

Jacob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Yeimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kizzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Destiny

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Sterling

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible facility. Filthy bed filthy sheets filthy curtains filthy room. Hotel under construction. Absolurely horrific.
Stayed 3 nights in Aug 2024

4/10 Poor

Bryce, Clayton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wouldn't go back
Stayed 2 nights in Aug 2024

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special but not dirty very good stay
Stayed 1 night in Aug 2024

8/10 Good

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Clean. Reasonable. Aged. But undergoing Reno so should be good in next 6 months.
Stayed 1 night in Aug 2024

4/10 Poor

Deborah

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff at checking in was very friendly but the hotel smelled very strong of Marijuana and the shower in our bathroom was leaking and the floor was extremely wet and we had to keep wiping it up with towels. I have sarcoidosis and can’t stand smoke and I was unable to sleep because of coughing from the smell of Marijuana and we were told before checking in that we would be charged if we were smoking in our room which I don’t smoke at all.
Stayed 1 night in Aug 2024

8/10 Good

William

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was ok and it’s conveniently located close to restaurants and shopping areas. The room was clean but it needs to be updated. There were tears on the carpet and the ceiling needed to be repainted. They are remodeling the outside so hopefully they’ll remodel the rooms as well
Stayed 5 nights in Aug 2024

4/10 Poor

Jose

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had construction going on that we were not aware of. Windows were covered with some dirty plastic. Workers got there in the mornings and turned on some noisy engine. Breakfast was not good. Coffee did not taste good. Egg and sausage were like plastic.
Stayed 4 nights in Jul 2024

8/10 Good

Robin

Traveled with group
Liked: Staff & service
This property is definitely outdated but currently being upgraded on the outside. The staff were friendly and helpful.
Stayed 1 night in Aug 2024

4/10 Poor

Janice

Disliked: Cleanliness, staff & service, property conditions & facilities
1st, housekeeping never cleaned my room. They came in and took the towels and never cleaned or replaced the towels. When I 1st walked into the room it smelled old. The breakfast was food that I have no idea where they got it. Eggs that looked like round pancakes, muffins that tasted like it had been frozen for years. The outside of the property was being updated and there were construction materials everywhere. I would stay there again
Stayed 2 nights in Aug 2024

4/10 Poor

Juan

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The best staff, questionable building.
This place is headed in the right direction. The manager came a few times to handle a few issues that were IT or weather related, very amicable. Tabitha is the real MVP, she is patient, understanding of the systems and all moving parts, and very clear and direct about what needs to be done. The first shift 6am and 11am crew run this broken machine like a brand new yet. The breakfast lady and the cleaning staff are THE BEST! Thanks to them I never needed or had an issue with anything. Again, Tabitha is the real MVP she handled all challenges and curveballs like a pro and never ever deviated from the procedures. The manager was super efficient and was there at all hours of the day in the middle of storm, incredible guy. The staff make this place. the building is heading in the right direction i hope. The infrastructure is another story. The heating units and the door key entry apparatuses are antiquated. Give Tabitha and the cleaning staff a raise!!
Stayed 1 night in Jul 2024

8/10 Good

Raydeedra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and family loved the pool
Stayed 2 nights in Jul 2024

8/10 Good

Charles

Stayed 1 night in Jul 2024

10/10 Excellent

catherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great stay! Thank you 😊
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024