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Comfort Inn Matthews - Charlotte

2.5 star property

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Standard Room, 2 Queen Beds, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace
Free daily buffet breakfast
Lobby
Lobby
Seasonal outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
$86
includes taxes & fees
Dec 29 - Dec 30

Explore the area

View in a map
1718 Windsor Crossing Dr., Matthews, NC, 28105
  • Place, Novant Health Matthews Medical Center
    ‪4 min drive‬
  • Place, Matthews Heritage Museum
    ‪4 min drive‬
  • Place, Spectrum Center
    ‪17 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(110 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(94 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Comfort Inn Matthews - Charlotte

Matthews hotel with free breakfast
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
Comfort Inn Matthews - Charlotte offers 93 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 15 years old are not allowed in the swimming pool or fitness facility.

Comfort Inn Matthews - Charlotte features a 24-hour fitness center and a seasonal outdoor pool. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1798 square feet (167 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Comfort Inn Matthews - Charlotte is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,798 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 15 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 15 years old are not allowed in the swimming pool or fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Comfort Inn Hotel Matthews
Comfort Inn Matthews
Comfort Inn Matthews Charlotte Hotel
Comfort Inn Matthews Charlotte
Matthews Comfort Inn
Comfort Inn Charlotte Hotel
Comfort Inn Matthews Charlotte
Comfort Inn Matthews - Charlotte Hotel
Comfort Inn Matthews - Charlotte Matthews
Comfort Inn Matthews - Charlotte Hotel Matthews

Comfort Inn Matthews - Charlotte Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 533 out of 1084 reviews
Rating 8 - Good. 295 out of 1084 reviews
Rating 6 - Okay. 127 out of 1084 reviews
Rating 4 - Poor. 71 out of 1084 reviews
Rating 2 - Terrible. 58 out of 1084 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

noemi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
When we arrived, the room was dirty but they moved us to a new room right away. The new room was a headache. The AC kept turning off, the blow dryer didn't work and then the TV gave out. The employees tried to help but we eventually had to just deal with it. Luckily it was only a two night stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa, Bryans Road

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pleasant staff Spacious/clean room with king bed Lots of shopping and restaurants in area
Stayed 1 night in Sep 2025

10/10 Excellent

Matthew

Stayed 4 nights in Sep 2025

10/10 Excellent

Marites

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Sep 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Heber

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times over the years and have always been happy with our stay. The only thing that needs to be improved on, is the Wi-Fi service. I your room is not close to the center of the building the Wi-Fi service is weak. Never been a big problem for me, but some repeaters for rooms on the end of the building would be helpful. The Mexican restaurant right next door is great. It is a short walk to the restaurant.
Stayed 2 nights in Sep 2025

10/10 Excellent

Merrell

Stayed 2 nights in Sep 2025

6/10 Okay

Diane

Stayed 3 nights in Sep 2025

6/10 Okay

Fokko

Traveled with partner
Wifi was very bad, we had to go outside to reserve our next stay, because in the hotel everything went wrong due to the bad wifi connection.
Stayed 3 nights in Sep 2025

6/10 Okay

gerry

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
rugs were old and scruffy. parts were down to bare bones. friends'rooms were not made up...
Stayed 2 nights in Sep 2025

4/10 Poor

kenia

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and old. Where
Stayed 1 night in Sep 2025

8/10 Good

Pedro

Stayed 1 night in Sep 2025

8/10 Good

Ann-Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The walls in the bathroom need to be cleaned of stains. The lobby area was clean and welcoming. The location is great for walking to entertainment and getting meals or grocery.
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast nice and small
Stayed 1 night in Aug 2025

4/10 Poor

Diane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed was comfortable. The hotel needs updating. The steps need a good scrubbing. Breakfast was awful. Old toaster. Potato’s cold and mushy Bacon was just weird
Stayed 2 nights in Sep 2025

8/10 Good

Capri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the cost. Property well maintained; staff were efficient and genuinely seemed to take pride in the job they were doing.
Stayed 5 nights in Sep 2025

8/10 Good

joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Wanda, Greenville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to a family & friends , because we live in Greenville ,NC ; the motel being close to a mall strip and shops is great as well as local restaurants , pricing of room ok . The pillows were not comfortable as they are probably old and worn out ,& the contents probably worn as well & too much washing & you had to “wad” scrunch them up to give you head-neck support . The morning breakfast was good , but more fruit choices would be nice . You had apples , I would have liked to have Bananas , fruit cocktail , berries, grapes . The coffee was ok and it was too strong & I did dilute too , maybe the brand you use , but I drank only one cup each day . The room was clean and the housekeeping room staffers sure know how to tuck the bed covers “ tight”under the foot of the mattress, lol . For a 34 year old motel , started per the first elevator inspection I noticed in the elevator for 1989 , you did ok ! I will stay again !
Stayed 2 nights in Sep 2025

6/10 Okay

Virginia

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Clint

Would 100% go back and I probably will.

Very comfortable bed and great breakfast. The room size was nice I didn’t feel cramped.
Stayed 1 night in Sep 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even if I only stayed for a night I did find the accommodations a tiny bit lacking with a few appliances not functioning properly. But, overall I was able to survive one night.
Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had everything we needed.
Stayed 2 nights in Sep 2025

4/10 Poor

hoke

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Water dripping through light fixture in bathroom i

“Shower water “ from upstairs dripped down on me in my bathroom in the middle of the night. That was gross. The room had the faint odor of a men’s locker room ( not pleasant!). The location was convenient for us and nearby Mexican restaurant was quiet good Desk staff good
Stayed 1 night in Sep 2025

10/10 Excellent

Charity

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025