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Comfort Inn Matthews - Charlotte

2.5 star property

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Photo gallery for Comfort Inn Matthews - Charlotte

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace
Down comforters, pillowtop beds, desk, laptop workspace
Lobby
Down comforters, pillowtop beds, desk, laptop workspace
Seasonal outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
1718 Windsor Crossing Dr., Matthews, NC, 28105
  • Novant Health Matthews Medical Center
    ‪3 min drive‬
  • Sportsplex at Matthews
    ‪5 min drive‬
  • SouthPark Mall
    ‪16 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity

Fairfield Inn & Suites by Marriott Charlotte Matthews

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, (1009)
The price is $85
per night
$97 total
includes taxes & fees
Mar 23 - Mar 24
Fairfield Inn & Suites by Marriott Charlotte Matthews

About this property

Comfort Inn Matthews - Charlotte

Matthews hotel with free breakfast
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
Comfort Inn Matthews - Charlotte offers 93 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 15 years old are not allowed in the swimming pool or fitness facility.

Comfort Inn Matthews - Charlotte features a 24-hour fitness center and a seasonal outdoor pool. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1798 square feet (167 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Comfort Inn Matthews - Charlotte is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,798 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 15 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 15 years old are not allowed in the swimming pool or fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Comfort Inn Hotel Matthews
Comfort Inn Matthews
Comfort Inn Matthews Charlotte Hotel
Comfort Inn Matthews Charlotte
Matthews Comfort Inn
Comfort Inn Charlotte Hotel
Comfort Inn Matthews Charlotte
Comfort Inn Matthews - Charlotte Hotel
Comfort Inn Matthews - Charlotte Matthews
Comfort Inn Matthews - Charlotte Hotel Matthews

Comfort Inn Matthews - Charlotte Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 485 out of 1022 reviews
Rating 8 - Good. 302 out of 1022 reviews
Rating 6 - Okay. 123 out of 1022 reviews
Rating 4 - Poor. 65 out of 1022 reviews
Rating 2 - Terrible. 47 out of 1022 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stacie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Sumesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient!! No USB outlets!
Stayed 2 nights in Dec 2024

8/10 Good

Pamelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

C. Susan

Good price!
Stayed 2 nights in Nov 2024

10/10 Excellent

Ann

Stayed 1 night in Nov 2024

4/10 Poor

Tyrone

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was in a great location, anything and everything was within one mile. The staff were all lovely, kind, and friendly. The site needs some serious renovations. The smell of mold was throughout the hotel, and gets worse as you get to your room. The window we had in our room was lined with mold, and the proximal ceiling too. The last day of our trip, we encountered a single roach in our bathroom, we tried to keep any food refrigerated and threw out food containers in the hallway garbage. As much as I’d like to say “get what you pay for” (it was Thanksgiving and this was all that was available), I will say that this property is on approach to unsanitary.
Stayed 3 nights in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Alexander

Stayed 2 nights in Oct 2024

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good and clean
Stayed 16 nights in Nov 2024

10/10 Excellent

David

Stayed 10 nights in Oct 2024

6/10 Okay

Jeanette

Traveled with family
Clean, Low Priced Stay
They upgraded us to the Presidential Suite. Not sure if that was because they didn't have any other rooms or the reason behind it, but was a different experience. The room was big but the whole hotel is out of date. Clean, but out of date and in need of some basic repairs, so not nearly as impressive as it sounds.
Stayed 1 night in Nov 2024

10/10 Excellent

REGINALD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get new pillows
They need new pillows
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay
I really enjoy my stay and it was really close to family and shopping stores.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jamir

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very comfortable and I’m very pleased with my stay. I will be back next month before the holidays..
Stayed 3 nights in Nov 2024

8/10 Good

VZ

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Maxwell

Stayed 3 nights in Oct 2024

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly There were 2) separate charges that the receptionist couldn’t explain both were for Xpedia ? 10/23/24 $39.86 &. $89.22 ?
Stayed 1 night in Oct 2024

2/10 Terrible

Veronica

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Benjamin, Sugar Hill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent!
Stayed 1 night in Nov 2024

10/10 Excellent

Benjamin, Sugar Hill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome. Room was clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Connie

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The guy that checked us in at night awesome guy
Stayed 2 nights in Nov 2024

8/10 Good

Dianne T

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great bed!
This was an older property,very small bathroom. It could use a cosmetic sprucing up,however,the most important thing to me in any hotel is the bed. My bed was absolutely perfect. I haven’t slept so well in a hotel bed in a very long time. Front desk staff were very friendly and helpful.
Stayed 1 night in Nov 2024

4/10 Poor

ian

Disliked: Staff & service, property conditions & facilities
Run down
Stayed 3 nights in Nov 2024

6/10 Okay

Stephanie

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Think Again About Staying. Pics are not accurate!
I was very disappointed when I checked in and entered my room. There was a strong musky smell that worsened when I turned on the air conditioning, prompting me to request a room change. The front desk attendant seemed agitated by my request. The second room still had a musky odor, but it was not as bad. Overall, neither room was as nice as the pictures on the website. Both rooms were cleaned but felt unclean. I would never stay here again.
Stayed 2 nights in Nov 2024