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Comfort Inn Matthews - Charlotte

2.5 star property

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Standard Room, 2 Queen Beds, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace
Lobby
Lobby
Seasonal outdoor pool
Free daily buffet breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
$91
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
1718 Windsor Crossing Dr., Matthews, NC, 28105
  • Place, Novant Health Matthews Medical Center
    ‪4 min drive‬
  • Place, Matthews Heritage Museum
    ‪4 min drive‬
  • Place, Spectrum Center
    ‪17 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(108 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(93 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Property amenity
Fairfield Inn & Suites by Marriott Charlotte Matthews
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, 1,007 reviews
Fairfield Inn & Suites by Marriott Charlotte Matthews

About this property

Comfort Inn Matthews - Charlotte

Matthews hotel with free breakfast
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
Comfort Inn Matthews - Charlotte offers 93 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 15 years old are not allowed in the swimming pool or fitness facility.

Comfort Inn Matthews - Charlotte features a 24-hour fitness center and a seasonal outdoor pool. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1798 square feet (167 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Comfort Inn Matthews - Charlotte is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,798 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 15 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 15 years old are not allowed in the swimming pool or fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Comfort Inn Hotel Matthews
Comfort Inn Matthews
Comfort Inn Matthews Charlotte Hotel
Comfort Inn Matthews Charlotte
Matthews Comfort Inn
Comfort Inn Charlotte Hotel
Comfort Inn Matthews Charlotte
Comfort Inn Matthews - Charlotte Hotel
Comfort Inn Matthews - Charlotte Matthews
Comfort Inn Matthews - Charlotte Hotel Matthews

Reviews

Comfort Inn Matthews - Charlotte Reviews

8.2

Very Good

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 521 out of 1063 reviews
Rating 8 - Good. 288 out of 1063 reviews
Rating 6 - Okay. 127 out of 1063 reviews
Rating 4 - Poor. 68 out of 1063 reviews
Rating 2 - Terrible. 59 out of 1063 reviews

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My aunt reserved the room as I was coming into for my cousin's funeral. When I got to the hotel I was told that I couldn't check in until my aunt who was making funeral arrangements was physically present at hotel because room was in her name. I was given no option to get a room by person at desk so I booked one on hotels.com and received an immediate message from the hotel stating they would need a $200 deposit at check-in for incidentals. After much arrangement they let another family member that was also staying there use their card for my deposit. Once we got to the room I could tell housekeeping had straightened room but paid little attention to detail
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ever! I will be back again! Thanks for everything.
Stayed 3 nights in Aug 2025

10/10 Excellent

Coride

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 1 night in Aug 2025

8/10 Good

Whitney

Traveled with family
Liked: Cleanliness, staff & service, room comfort

4 Stars

The room was spacious and the beds were comfortable. The hotel is a little older but was a nice stay.
Stayed 1 night in Aug 2025

6/10 Okay

Gus

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Upgrade

Was upgraded to the Presidential Suite. AMAZING!!!!!
Stayed 2 nights in May 2025

10/10 Excellent

C'Rique

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness and complementary breakfast.
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restay

Stayed 1 night in Aug 2025

8/10 Good

Vickie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet with several dining options nearby. Staff was friendly and helpful. Free breakfast was nice with a few different options. It would have been nice if bteakfast hours extended to 10 rather than stopping at 9.
Stayed 1 night in Aug 2025

2/10 Terrible

Freddie

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! The property is old, dingy and very run down. I stayed for 4 nights only bc i had pre-paid. Would’ve left after the first night otherwise. Positive: bed was comfortable and clean. Staff were nice. pool seemed cleaned. Negatives: Mold in bathroom(!), leak in the ceiling of my room (from room above), musty smell throughout, strong pot smell (skunk weed!) in hallway for two days. everything just felt gross. didn’t want to walk barefoot on the carpeting or the bathroom tiles. “fitness center” is just a regular small room with same gross carpeting(!). had one tread mill that was broken. luckily planet fitness is .5 miles away. i looked at breakfast offering the first morning. gross. didn’t eat there. always went out for breakfast. they had just highly processed junk food. i’ve stayed in 3 star hotels before. this ain’t one! expedia needs to change this to a 2 star rating or a 3 star with a HUGE asterisk/warning. in a word: gross!
Stayed 4 nights in Aug 2025

8/10 Good

Cara

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

6/10 Okay

Crysta

Liked: Cleanliness
the experience was average
Stayed 3 nights in Aug 2025

10/10 Excellent

Marquis

Stayed 1 night in Jul 2025

8/10 Good

Michael

Traveled with family
Liked: Staff & service
Hotel was older but decently clean inside, outside is a pretty rough area, lots of debris that needs clean up, hotel could use a makeover
Stayed 1 night in Aug 2025

4/10 Poor

Debra

Wasn’t impressed!
Stayed 2 nights in Aug 2025

10/10 Excellent

Marquitha

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was nice, beds were comfortable, great internet, everything has been great.
Stayed 5 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

Disappointed

The floors in the room were dirty, there was a toothpick on the floor in my room, smelled pretty bad even with spray. Very disappointed.
Stayed 2 nights in Aug 2025

8/10 Good

Ramsey

Stayed 3 nights in Aug 2025

10/10 Excellent

Blake

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great hotel for the price
Stayed 1 night in Aug 2025

4/10 Poor

joseph, Lexington

Disliked: Cleanliness
This is a dump stayed here for cheap rates never again unless I'm desperate my white sock were dirty walking on rug iron didn't work. Only good thing was bed very comfortable but it was a dump you been warned
Stayed 2 nights in Aug 2025

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was lovely, room was clean and sheets were soft. Breakfast was a pleasant surprise.
Stayed 1 night in Aug 2025

8/10 Good

Latora

Liked: Staff & service
Ms Tabitha was very friendly! She was welcoming to me and my family during our stay for volleyball. Will definitely come again!
Stayed 1 night in Aug 2025

6/10 Okay

Laurie

Liked: Cleanliness, staff & service
Great breakfast selection. Did not like walking outside hotel to enter the pool area.
Stayed 1 night in Jul 2025

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in
Stayed 1 night in Aug 2025