Comfort Suites Concord Mills

2.5 star property

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Photo gallery for Comfort Suites Concord Mills

Exterior
Suite, 2 Queen Beds, Non Smoking | Living area | 32-inch flat-screen TV with cable channels, TV
Lobby
In-room safe, desk, laptop workspace, blackout drapes
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

Map
7800 Gateway Lane NW, Concord, NC, 28027
  • Great Wolf Lodge Water Park
    ‪12 min walk‬
  • Concord Mills
    ‪12 min walk‬
  • Charlotte Motor Speedway
    ‪4 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪25 min drive‬

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite, 1 King Bed, Non Smoking

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 2 Double Beds, Non Smoking

  • 420 sq ft
  • Sleeps 5
  • 2 Double Beds

Suite, 2 Queen Beds, Non Smoking

  • 420 sq ft
  • Sleeps 5
  • 2 Queen Beds

Suite, Multiple Beds, Accessible, Non Smoking

  • 420 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

About this property

Comfort Suites Concord Mills

Concord hotel close to Charlotte Motor Speedway
This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite.
Comfort Suites Concord Mills offers 84 accommodations with safes and coffee/tea makers. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Comfort Suites Concord Mills features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a garden, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Comfort Suites Concord Mills is a smoke-free property.

A complimentary buffet breakfast is served between 6:00 AM and 9:30 AM on weekdays.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Comfort Suites Concord
Comfort Suites Hotel Concord
Comfort Inn Concord Hotel Concord
Concord Comfort Inn
Comfort Suites Concord Mills Hotel
Comfort Suites Concord Mills
Concord Comfort Suites
Comfort Suites Concord Mills Hotel
Comfort Suites Concord Mills Concord
Comfort Suites Concord Mills Hotel Concord

Comfort Suites Concord Mills Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 496 out of 1006 reviews
Rating 8 - Good. 308 out of 1006 reviews
Rating 6 - Okay. 109 out of 1006 reviews
Rating 4 - Poor. 47 out of 1006 reviews
Rating 2 - Terrible. 46 out of 1006 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Alexis

Stayed 1 night in Feb 2025

6/10 Okay

Amy

Traveled with family
Disliked: Property conditions & facilities, room comfort

Bad experience

We went just so my granddaughter could swim for her birthday. The pool had not been heated and it was freezing and she was unable to swim. The shower in our room did not work and the front desk lady acted like it was no big deal and was rude. The refridgerator never got cold. We won’t stay there again.
Stayed 1 night in Feb 2025

8/10 Good

Jhemelia

Stayed 1 night in Feb 2025

10/10 Excellent

Myra

Stayed 1 night in Feb 2025

10/10 Excellent

K

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here in 2018 and again recently. Staff and property are amazing.
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

Jim, Avon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

catherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well appointed room, friendly staff, near everything!
Stayed 2 nights in Feb 2025

10/10 Excellent

Refika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived with my 3 kids before my husband. Got to the room and the elevator, entire floor and room smelt so badly of pot. Everything in the room was sticky. The pool was murky and gross looking. We went watched tv and looked for a nearby hotel, did not unmake the beds at all. Asked to check out and refund our money. The front desk guy was horrible, said we used the room and bed even though it was untouched. I asked for a phone number or manager to call he would not give me the number and told me I would never get a refund. Absolutely horrible experience.
Stayed 1 night in Feb 2025

4/10 Poor

Carolyn

Traveled with family
Disliked: Amenities, property conditions & facilities
Sketchy vibe after sunset, naked lady walking the halls..didnt feel safe
Stayed 1 night in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Adeleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff very polite, breakfast was great.
Stayed 2 nights in Feb 2025

6/10 Okay

Nick

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Not the cleanest. Old light made it not so bright in the hallways. And the pull out couch was hilarious, it was stained, old and slanted so you slept on an incline. We only stayed here because price was low.
Stayed 1 night in Dec 2024

8/10 Good

Lea

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very nice. I'm irritated, however, on how past reviews were saying its a lovely hotel. Its not. For the price they are asking, it's old and have badly done repairs. There's too many complaints that i had about our room and the main hotel. They need a total renovation!
Stayed 1 night in Feb 2025

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Indoor pool should be heated or noted that it is not temperature controlled. My husband and I wanted to swim and the water was at maximum 50 degrees. Also maybe invest in king size pillows for a king bed.
Stayed 1 night in Jan 2025

10/10 Excellent

Andres

Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jan 2025

10/10 Excellent

Shatina

Stayed 3 nights in Jan 2025

10/10 Excellent

Vickie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lots of shopping and dining options very close by. Really only big complaint was that the indoor pool and room were very very cold! But I would stay here again.
Stayed 1 night in Feb 2025

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good spot in Concord Mills

A good half way point between Atlanta and Williamsburg!
Stayed 1 night in Jan 2025

10/10 Excellent

David

Stayed 1 night in Jan 2025