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Comfort Suites Concord Mills

2.5 star property

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1 bedroom, in-room safe, desk, laptop workspace
Exterior
Lobby
Free daily buffet breakfast
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry
$119
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
7800 Gateway Lane NW, Concord, NC, 28027
  • Great Wolf Lodge Water Park
    ‪12 min walk‬
  • Concord Mills
    ‪12 min walk‬
  • Charlotte Motor Speedway
    ‪4 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(22 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(17 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(28 reviews)
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Comfort Suites Concord Mills

Concord hotel close to Concord Mills
Along with a fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Comfort Suites Concord Mills offers 84 accommodations with safes and coffee/tea makers. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Concord hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fitness center, a garden, and coffee/tea in a common area. Complimentary self parking is available on site.
A complimentary buffet breakfast is served between 6:00 AM and 9:30 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from June 16 2025 to October 30 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Comfort Suites Concord
Comfort Suites Hotel Concord
Comfort Inn Concord Hotel Concord
Concord Comfort Inn
Comfort Suites Concord Mills Hotel
Comfort Suites Concord Mills
Concord Comfort Suites
Comfort Suites Concord Mills Hotel
Comfort Suites Concord Mills Concord
Comfort Suites Concord Mills Hotel Concord

Comfort Suites Concord Mills Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 505 out of 1002 reviews
Rating 8 - Good. 290 out of 1002 reviews
Rating 6 - Okay. 108 out of 1002 reviews
Rating 4 - Poor. 51 out of 1002 reviews
Rating 2 - Terrible. 48 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Tv in the bedroom was broken couldn’t watch tv in comfort here lately
Stayed 1 night in Jun 2025

10/10 Excellent

Polly

Traveled with group
Liked: Cleanliness
Nice area
Stayed 2 nights in Jun 2025

8/10 Good

Jessica

Stayed 2 nights in Jun 2025

10/10 Excellent

Shaquoya

Disliked: Amenities
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean and good location. Friendly staff
Stayed 1 night in May 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Nicole

Traveled with family
Our room smelled like moisture and our beds felt damp
Stayed 1 night in Jun 2025

4/10 Poor

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress had no pad or cover on it. Could clearly see stains on it. Couch was very dirty and stained. Tile in bathroom had mildew on it. Dresser and other fixtures very old and worn out.
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Stayed 1 night in May 2025

4/10 Poor

Alvin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Would prefer the hotel to be cleaner, but it was in a convenient area.
Stayed 2 nights in May 2025

4/10 Poor

Brenda

Traveled with family
Disliked: Property conditions & facilities
Room never vacuumed even though we stayed 5 nights. They ran out of ice and tissues because of a full property on Saturday night. Chair was ripped and should be replaced. The cabinets and table and desk in area of kitchen/ dining area needs to be replaced- old and chipping. Staff were okay- but at times made us feel we were bothering them with requests but because I was on crutches and had to stay off my foot, we need their help a little more than we normally would but we still felt we were being a problem. Good location to Charlotte motor speedway.
Stayed 5 nights in May 2025

6/10 Okay

Denis

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Room was spacious and hotel conveniently located. Needs to be updated, carpet stained, holes in curtains, and king bed felt different on both sides. For the price the experience was off and expectations weren’t met. Once renovated will definitely try again.
Stayed 2 nights in May 2025

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Everything good done mold in the bathtub
Stayed 3 nights in May 2025

10/10 Excellent

Trinton

Liked: Cleanliness
Stayed 2 nights in May 2025

8/10 Good

Philip

Stayed 1 night in Apr 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Doritha

The pool was very nasty. My kids were not able to swim in it.
Stayed 1 night in May 2025

8/10 Good

Vincent

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities
The property (lobby and rooms) are definitely dated and aren't terribly clean. Walls, doors, and mattresses all had stains and weren't in great shape. Also the outlets in the room were very weak and didn't hold the power adapters in consistently. WiFi worked well, breakfast buffet, and the staff was kind and accomodating. Probably wouldn't stay at this location again due to the condition of the room, but if the price is right for you, it's not the worst place to spend the night.
Stayed 1 night in May 2025

6/10 Okay

Agnieszka

Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Staff & service
It was ok. Room could have been cleaner. Cob webs on curtains. Stains in shower. Front desk staff were really nice
Stayed 1 night in May 2025

6/10 Okay

Sharon

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean but ready for a room and hallway renovation on the guest room floors.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was accommodating with my late check-in. The property was clean and mostly updated. The only issue was housekeeping knocking on my door at 9a and check-out wasn't until 11a.
Stayed 1 night in May 2025

6/10 Okay

Darren

Traveled with family
Liked: Staff & service, amenities
The property was adequate for our needs, however there was not enough seating in the breakfast area for the amount of guests. We knew that this property was in a busy area but it was very noisy. The staff were helpful and polite.
Stayed 1 night in May 2025

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025