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Comfort Suites Northlake

2.5 star property

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Photo gallery for Comfort Suites Northlake

Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Meeting facility
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Gym
  • Parking included
  • 24/7 front desk
$94
includes taxes & fees
Sep 11 - Sep 12

Explore the area

View in a map
7315 Smith Corners Blvd, Charlotte, NC, 28269
  • Northlake Mall
    ‪16 min walk‬
  • Concord Mills
    ‪12 min drive‬
  • University of North Carolina at Charlotte
    ‪12 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪20 min drive‬

Room options

View all photos for Business Suite, 1 King Bed, Accessible, Non Smoking

Business Suite, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Business Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 550 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, Non Smoking

7.8 out of 10
Good
(60 reviews)
  • 527 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 550 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 550 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.4 out of 10
Very good
(16 reviews)
  • 550 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(31 reviews)
  • 527 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

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About this property

Comfort Suites Northlake

Hotel in North Lake
An outdoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a seasonal outdoor pool. Housekeeping is available on request.
Comfort Suites Northlake offers 104 accommodations with coffee/tea makers and hair dryers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer refrigerators, microwaves, and separate dining areas.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Comfort Suites Northlake features an outdoor pool and a fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and meeting rooms. Event facilities measuring 750 square feet (68 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Complimentary uncovered self parking is available on site.

Comfort Suites Northlake is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.
Bob Evans - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bob Evans

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 750 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80.47 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June 01 to September 02
Pool access available from 10:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Suites Northlake
Comfort Suites Northlake Charlotte
Comfort Suites Northlake Hotel Charlotte
Comfort Suites Charlotte Northlake Hotel Charlotte
Comfort Suites Northlake Hotel
Comfort Suites Northlake Hotel
Comfort Suites Northlake Charlotte
Comfort Suites Northlake Hotel Charlotte

Comfort Suites Northlake Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 485 out of 1009 reviews
Rating 8 - Good. 253 out of 1009 reviews
Rating 6 - Okay. 115 out of 1009 reviews
Rating 4 - Poor. 72 out of 1009 reviews
Rating 2 - Terrible. 84 out of 1009 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place with good breakfast offering.
Stayed 1 night in May 2025

6/10 Okay

Catrinca

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

8/10 Good

Khelsey

Stayed 2 nights in May 2025

4/10 Poor

Glenn, Lynbrook

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel is well designed and clean. However the staff is woefully inadequate. Very long wait times to check in. To buy a bag of chips at the front desk was ten minutes.
Stayed 3 nights in May 2025

4/10 Poor

Joseph, Frederick

Traveled with family
Disliked: Property conditions & facilities
N/A
Stayed 2 nights in May 2025

8/10 Good

Lytalya

Stayed 3 nights in May 2025

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming place. Facilities are nice & clean. Staff are very friendly & accommodating. Definitely come back again. Terri
Stayed 1 night in May 2025

8/10 Good

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Aaron

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If I could give this property ZERO stars I would. This property is filthy dirty from the minute you walk in the front door, to the elevators, to the room itself. Dingy lighting. Wallpaper peeling apart in the hallways, elevator looks like one from 1998. The room itself upon arrival FILTHY dirty. Hair on floors, hair in towels, spots on comforter, stains on bathroom counters, dried up gunk on night stands, dried up gunk on bathroom door, drain turn knob taken out of bath tub thrown to the side. Just DIRTY! Was moved to another room within an hr after reporting it to the front desk. To be moved to ANOTHER filthy dirty room. AFTER TWENTY FOUR HOURS OF TRAVELING we are exhausted and shouldn’t be having to have the stress of cleaning behind what was supposed to be cleaned by staff. We barely slept and woke up To report the condition of the second room to a man named Ronald who from the jump had a very nonchalant attitude and could care less about what we had experienced upon arrival to now. I continued explaining everything and he said he would text his manager to see what could be done. In the interim we had to find ANOTHER hotel to stay at because this hotel was FAR from COMFORTABLE in anyway. Unsanitary in everywhere possible. Pictures to follow. Spots on bar area where fridge is located. Hair in corner of bathroom floor. Random plastic behind faucet of sink. Eyelashes and gunk on nightstands. We checked out prior to 1pm rushed and gathered our things.
Hair everywhere. Corner of bathroom floor
Miscellaneous gunk on front of bathroom door
Wth is this broken ducktaped door lock in the room
dirty stained spots on cabinets beside refrigerator in room
Stayed 3 nights in May 2025

8/10 Good

kimberly

Liked: Cleanliness, amenities
Stayed 4 nights in May 2025

6/10 Okay

PAMELA

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room had several.thimgs needed to be repaired soap holder in shower, toilet seat loose, toilet tissue holer coming off wall, chair at desknin room broken.
Stayed 2 nights in May 2025

4/10 Poor

Shelley

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Tarshia

Stayed 2 nights in May 2025

8/10 Good

Tammy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. That's what matters most to me. Convenient location for me. Close to food and shopping if you are looking for that. Would recommend.
Stayed 2 nights in May 2025

4/10 Poor

Precious

Disliked: Cleanliness, staff & service, property conditions & facilities
Being a member and having stayed at other choice establishments I just knew that my experience was going to continue to be awesome but unfortunately not at this location. Only reason why I am giving any stars is due to Charlotte, the breakfast attendant who had wonderful customer service and area being clean. Room needed service did not receive or room change, Guests were out by pool loud and smoking marijuana so did not feel comfortable even going out to the pool area, ceiling in room clearly had a previous leak that went un addressed and shower head holder was broken so couldn’t enjoy showering and tub had either red dye or red paint spilled in areas.
Stayed 1 night in May 2025

6/10 Okay

Jeffrey

Traveled with family
Liked: Staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Regan, whiby

Disliked: Cleanliness, staff & service, property conditions & facilities
In a fairly nice neighbourhood but staff should be a more attentive etc...
Stayed 1 night in May 2025

2/10 Terrible

Phillip

Disliked: Amenities
Locks in both rooms I rented were not locking properly. Parked behind the hotel as I couldn't get one on the sides or front...both days. So much marijuana being smoked right outside the door by 3-4 guys sitting a table my family and I had to hold our breath as not to get high! All day, all the time. Then, the girls / women running up and down the hallway yelling and screaming; one yelling at a man that he was hurting her and before I could get up and to the door they were in a room. Stretchy people, great area. Will NEVER be back to this hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff and service

Staff was especially helpful and friendly and the breakfast staff did a really great job also keeping up with stuff rooms where nice and comfortable
Stayed 2 nights in May 2025

8/10 Good

Jasmine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Felicia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under staff for house keeping after two days
Stayed 3 nights in May 2025

10/10 Excellent

Ernika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My experience

The room was nice and tidy and had a nice aroma to it. It was also very comfortable and pleasant to stay here all the way from NY. The breakfast was amazing, always hot, fresh and fully stocked. I would absolutely recommend this hotel to friends and family. Thanks Comfort!!
Stayed 2 nights in May 2025

2/10 Terrible

John

Stayed 1 night in May 2025