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Courtyard by Marriott Charlotte Airport/Billy Graham Parkway

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Courtyard by Marriott Charlotte Airport/Billy Graham Parkway

Reception
Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Lobby
Lobby
View from property

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Free airport shuttle
  • Housekeeping

Explore the area

Map
321 W Woodlawn Rd, Charlotte, NC, 28217
  • Billy Graham Library
    3 min drive
  • IHOP
    2 min walk
  • Woodlawn Station
    9 min walk
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    9 min drive

Room options

Room, 1 King Bed with Sofa bed

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Room, 2 Queen Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Ground Floor

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom

  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Combined shower/tub, free toiletries, hair dryer, towels

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Ground Floor (Mobility/Hearing Accessible, Tub)

  • 301.4 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ground Floor (Mobility Accessible, Tub)

  • 301.4 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Tru by Hilton Charlotte Airport Lake Pointe

Pool
Breakfast included
Free airport shuttle
Pet friendly
4.6 out of 5, Wonderful, (1073)
The price is $118
per night
$136 total
includes taxes & fees
Jan 8 - Jan 9
Tru by Hilton Charlotte Airport Lake Pointe

About this property

Courtyard by Marriott Charlotte Airport/Billy Graham Parkway

Hotel in York Road
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Courtyard by Marriott Charlotte Airport/Billy Graham Parkway offers 175 accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Courtyard by Marriott Charlotte Airport/Billy Graham Parkway features a 24-hour fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 3000 square feet (279 square meters) include conference space. This business-friendly hotel also offers a library, a terrace, and a picnic area. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Complimentary uncovered self parking is available on site. A total renovation of this property was completed in May 2020.

Courtyard by Marriott Charlotte Airport/Billy Graham Parkway is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
The Bistro - Onsite restaurant. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 6:00 AM to 10:00 AM for a fee: USD 2 to 11 for adults and USD 2 to 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Bistro

Things to do

  • 24-hour gym
  • Library
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,000 square feet of conference space
  • Meeting rooms

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Built in 1976
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately USD 2 to 11 for adults, and USD 2 to 11 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Courtyard Billy Graham
Courtyard Billy Graham Parkway
Courtyard Billy Graham Parkway Hotel
Courtyard Billy Graham Parkway Hotel Charlotte
Courtyard Charlotte Billy Graham
Courtyard Charlotte Billy Graham Parkway
Courtyard Marriott Charlotte Airport/Billy Graham Parkway Hotel
Courtyard Marriott Airport/Billy Graham Parkway Hotel
Courtyard Marriott Charlotte Airport/Billy Graham Parkway
Courtyard Marriott Airport/Billy Graham Parkway

Courtyard by Marriott Charlotte Airport/Billy Graham Parkway Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 475 out of 1000 reviews" "
Rating 8 - Good. 231 out of 1000 reviews" "
Rating 6 - Okay. 132 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 77 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sydney

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is awful. Random charges on my account by them when checking in. even though I paid and booked through expedia. They decided to double charge me when asked for me to put my card in for “hold”. 50$ for hold, 1$ charge? who knows and a 150$ random charge… On top of the 135$ on expedia that was charged on a different card. This place is a disaster.
Stayed 1 night in Sep 2024

10/10 Excellent

Maurice

Stayed 1 night in Jul 2024

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent overall
All the elevators on the property did not work. Key badge did not work all the time. You had to turn the door handle a different way on some.doors to get them open
Stayed 1 night in Sep 2024

6/10 Okay

Aaron

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2024

10/10 Excellent

Teresa, Fort Smith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So helpful & kind to these weary travelers!
Stayed 1 night in Sep 2024

4/10 Poor

Megan

Traveled with partner
Disliked: Cleanliness, amenities
We were on the ground floor and it was incredibly damp and musty. Our belongings were damp the next morning. There was a line for check in and the staff was friendly but everything moved incredibly slow. I, unfortunately, would not ever recommend anyone stay here.
Stayed 1 night in Aug 2024

2/10 Terrible

Kelbey

Stayed 1 night in Aug 2024

10/10 Excellent

Phillip

Stayed 1 night in Aug 2024

4/10 Poor

Jacqueline

Disliked: Property conditions & facilities
My rm#401 elevator was broken you had to walk down to 231 to take elevator up to 4th fl which let you off at rm431 to walk back to #401 so I took the stairs up and down my entire time there to not have to walk so much ask for another room without any luck !!! Never again to many other places to stay
Stayed 2 nights in Aug 2024

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Craig, Woodbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel elevator was not working correctly, and one of the knobs going to the bathroom was off on the main level. But the staff was very accommodating. Bossy bus shuttle driver and the Hispanic front desk woman went out of their way to meet our needs. We got delayed several hours because of the hurricane and had to wait at the hotel and they let us use the pool
Stayed 1 night in Aug 2024

4/10 Poor

Book

Traveled with family
Disliked: Property conditions & facilities
During our stay, there was a convention being held. Children running all over the place. Felt pushed out of second floor outside seating area. Ground level rooms has a musty odor.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Marc, westlake village

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2024

10/10 Excellent

Machiko

Liked: Staff & service, property conditions & facilities
They let me checked-in around 9:00am!! The elevator, which is the closest from the lobby, was broken, so we had to walk long to use another one. But upgraded room was great!
Stayed 1 night in Jul 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

8/10 Good

Joseph

Stayed 1 night in Jul 2024

10/10 Excellent

SEAN

Stayed 1 night in Jul 2024

10/10 Excellent

Kendall

Stayed 2 nights in Jul 2024

4/10 Poor

Scott

Disliked: Staff & service, property conditions & facilities
This felt like a hotel Marriott was taking over and was disorganized. There was no phone in our room so we had to go to the front desk to ask for change of towels, etc..The staff did not seem to understand English very well. The breakfast was extremely expensive. We would not stay here again.
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Ground floor smelled like mildew
This hotel overall seems like a nice hotel. However, there are a few things I wasn’t pleased with. The main elevator is not working. This was not a big issue for me but it could be for others. You have to walk down the hall to use the elevator. I was on the ground floor which isn’t the main floor. The ground floor had a mildew smell to it. I was on the floor where the pool was but that is not an excuse for the smell and it was very humid. I had to keep my air down because my room was very humid and I sprayed so much air freshener because of the mildew smell. The room was clean, however, I would not be surprised if there is mold growing somewhere. The ice machine did not work on my floor. Also the tv, microwave, and refrigerator did not work. Other than these things it would have been a nice stay. If you book please do not stay on the ground floor. Staff were very nice.
Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay on the ground floor!
The room was dingy, super humid, and everything had a thin film of liquid on it. The place smelled musty, and I was happy to be out of there early first thing the next morning
Stayed 1 night in Jul 2024

8/10 Good

Leo

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff was friendly & helpful. Property is outdated
Stayed 1 night in Jul 2024

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024