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Sonesta Charlotte Lower South End

3.5 star property

Choose dates to view prices

Photo gallery for Sonesta Charlotte Lower South End

2 indoor pools, seasonal outdoor pool
Lobby lounge
Terrace/patio
Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Room service
  • Pool
  • 24/7 front desk

Explore the area

Map
5700 Westpark Drive, Charlotte, NC, 28217
  • Billy Graham Library
    ‪5 min drive‬
  • SouthPark Mall
    ‪9 min drive‬
  • Bank of America Stadium
    ‪9 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Poolside)

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Poolside)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Balcony (Balcony)

Desk, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds, Balcony (Balcony)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds

8.6 out of 10
Excellent
(68 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Desk, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(64 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony (Balcony)

Desk, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Balcony (Balcony)

8.6 out of 10
Excellent
(24 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility/Hearing Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility/Hearing Tub)

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility/Hearing Roll in Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility/Hearing Roll in Shower)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Poolside)

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Poolside)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
3.5 out of 5, Good, (1003)
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The price is $109 total
includes taxes & fees
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About this property

Sonesta Charlotte Lower South End

3.5-star hotel in Executive Park
2 indoor pools, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and a seasonal outdoor pool. Housekeeping is available on request.
Sonesta Charlotte Lower South End offers 300 accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a 24-hour fitness center.
Sonesta Charlotte Lower South End features 2 indoor swimming pools, a 24-hour fitness center, and a seasonal outdoor pool. The hotel offers a restaurant and a snack bar/deli. Business-related amenities at this 3.5-star property consist of a business center and 18 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 15000 square feet (1394 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Sonesta Charlotte Lower South End is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Food for Thought - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (USD 14 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: USD 17 for adults and USD 10 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Food for Thought

Things to do

  • 2 indoor pools
  • 24-hour gym
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • 2 indoor pools
  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 15,000 square feet of conference space
  • 18 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Handrails in stairways (34 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 1983
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 16 2025 to June 30 2025 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 17 for adults and USD 10 for children
  • Uncovered self parking fee: USD 14 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 01 to September 06
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Crowne Plaza Charlotte Executive Park
Crowne Plaza Executive
Crowne Plaza Executive Hotel
Crowne Plaza Executive Hotel Charlotte Park
Charlotte Marriott Executive Park Hotel Charlotte
Crowne Plaza Charlotte Executive Park Hotel
Crowne Plaza Executive Park Hotel
Crowne Plaza Executive Park
Sonesta Charlotte Lower End
Sonesta Charlotte Executive Park
Crowne Plaza Charlotte Executive Park
Sonesta Charlotte Lower South End Hotel
Sonesta Charlotte Lower South End Charlotte
Sonesta Charlotte Lower South End Hotel Charlotte

Sonesta Charlotte Lower South End Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 534 out of 1016 reviews
Rating 8 - Good. 196 out of 1016 reviews
Rating 6 - Okay. 112 out of 1016 reviews
Rating 4 - Poor. 85 out of 1016 reviews
Rating 2 - Terrible. 89 out of 1016 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Shiasia

Liked: Staff & service
It was a bug in my shower ,I thought it was dead but when I came back from getting some cleaning supplies from the store it was gone.
Stayed 2 nights in Apr 2025

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Chasadee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jeisson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking nor breakfast are included with reservation
Stayed 2 nights in Apr 2025

8/10 Good

Ervin

Stayed 1 night in Apr 2025

8/10 Good

Cameron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice hotel. Only thing I don’t like is that fact the hotel charge $9 for water that in your room but overall the hotel nice and quiet
Stayed 9 nights in Apr 2025

10/10 Excellent

Ayeisha

Traveled with group
Liked: Cleanliness, staff & service, amenities
Couldn’t get in the pool but maybe next time
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Disappointed

$9 for a bottle of water is outrageous. Also thought $14 for parking a bit high. We will not be staying at a Sonesta again.
Stayed 1 night in Apr 2025

10/10 Excellent

Kaaliq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Aidan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
A very comfortable place to stay. Evelvator is suprisingly fast too. Ejoyed my stay just wish there was a laundry room on the premise, but maybe thats not a normal thing to have for hotels so I will let it slide. Very good service and room cleanliness, never bothered by anyone, tons of privacy.
Stayed 6 nights in Apr 2025

10/10 Excellent

Ryeshonae

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was good. The staff was friendly and helpful.
Stayed 1 night in Apr 2025

8/10 Good

Ginny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Tianna

Stayed 3 nights in Apr 2025

4/10 Poor

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Never again

First I was charged $212 per room not for a total of $414. I had to pay $14 for parking. I was only supposed to pay $313 for the whole stay. I had requested breakfast which we did not have. They also had no rooms that we booked. The lounge in my room was horribly stained and the cushion had been turned over to hide it. The wallpaper seam was coming apart in the bathroom. In my father’s room then the chair had all the fake letters peeling. The carpet was coming apart at the seams. The staff was nice.
Stayed 1 night in Apr 2025

4/10 Poor

Brianna

Traveled with group
Liked: Cleanliness, staff & service, room comfort

They take months to refund incidental fee!

Staying here was a semi-decent experience, the ice machine/microwave only worked on 1 floor so that was an inconvenience. I was there for 3 nights and my keys stopped working twice during my stay locking me out of my room. They also charge way more than the average hotel for incidentals (review wouldn’t let me put the actual amount) and I checked out a week ago and they still have not processed my payments and refunded me, the payment is still pending in my account so my bank can’t even do anything and I had 2 rooms so I still have hundreds of dollars missing over a week after my trip. The staff was nice but I will not return and will not stay at another Sonesta!
Stayed 3 nights in Mar 2025

6/10 Okay

Shabria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
cb cut
Stayed 2 nights in Apr 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Thomas

No

Pay for parking at a hotel stay? Breakfast for over $20 per person? Found someone’s discarded fake fingernail in our room, took forever to get the hot water in the sink and the toilet swirled around 10 times to flush. It turned out just ok, but too expensive for what we got. Seems the hotel’s objective was to just get every dollar they could get out of you
Stayed 2 nights in Apr 2025

10/10 Excellent

Griselda

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Todo
Stayed 1 night in Apr 2025

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service
I was denied check based on the front receptionist not allowing me to check in my room until 3pm. I book the room early that morning to lay my head and wasn’t able too get in that room at all because of the receptionist denying me until 3pm.
Stayed 1 night in Apr 2025

10/10 Excellent

latonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is lovely room. Make big trouble for moose and squirrel.
Stayed 1 night in Apr 2025