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Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

3.5 star property

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

Sports facility
Terrace/patio
Lobby
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking available
  • Pool
$135
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
5400 John Q Hammons Dr, Concord, NC, 28027
  • Great Wolf Lodge Water Park
    ‪15 min walk‬
  • Charlotte Motor Speedway
    ‪3 min drive‬
  • Concord Mills
    ‪3 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Suite, 1 King Bed, Accessible, Non Smoking (Hearing) | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • 455 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

32-inch LCD TV with cable channels, TV, pay movies

Premium Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 455 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Non Smoking

Standard Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(63 reviews)
  • 455 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(8 reviews)
  • 455 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Suite, 2 Queen Beds, Accessible (Hearing) | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 2 Queen Beds, Accessible (Hearing)

9.2 out of 10
Wonderful
(15 reviews)
  • 455 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 455 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 500 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Room, 1 King Bed, Non Smoking (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(6 reviews)
  • 455 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Living area | 32-inch LCD TV with cable channels, TV, pay movies

Executive Suite, 1 King Bed, Non Smoking

  • 455 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking | Living area | 32-inch LCD TV with cable channels, TV, pay movies

Presidential Suite, 2 Bedrooms, Non Smoking

  • 500 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Balcony

8.4 out of 10
Very good
(13 reviews)
  • 455 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 455 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds

32-inch LCD TV with cable channels, TV, pay movies

Premium Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 455 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Bedrooms

1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Suite, 2 Bedrooms

8.6 out of 10
Excellent
(4 reviews)
  • 455 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(6 reviews)
  • 455 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Corner

32-inch LCD TV with cable channels, TV, pay movies

Premium Suite, 2 Queen Beds, Corner

10.0 out of 10
Exceptional
(1 review)
  • 455 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, Accessible (Mobility & Hearing, Roll-in Shower)

  • 455 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Queen Beds, Allergy Friendly (Wellness, In-room air purification)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Allergy Friendly (Wellness, In-room air purification)

7.0 out of 10
Good
(4 reviews)
  • 455 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 455 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Allergy Friendly (Hearing Acc, In-room air purification)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 2 Queen Beds, Accessible, Allergy Friendly (Hearing Acc, In-room air purification)

  • 455 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Corner

32-inch LCD TV with cable channels, TV, pay movies

Room, 2 Queen Beds, Corner

9.2 out of 10
Wonderful
(20 reviews)
  • 455 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Allergy Friendly (Wellness, In-room air purification)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Allergy Friendly (Wellness, In-room air purification)

9.4 out of 10
Exceptional
(3 reviews)
  • 455 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(6 reviews)
  • 455 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

8.2 out of 10
Very good
(40 reviews)
  • 455 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Allergy Friendly (Hearing Acc, In-room air purification)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Allergy Friendly (Hearing Acc, In-room air purification)

10.0 out of 10
Exceptional
(2 reviews)
  • 455 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

3.5-star Concord resort close to Charlotte Motor Speedway
A full-service spa, a golf course, and an indoor pool are available at this resort. Weekday breakfast is free. Other amenities include a restaurant, a 24-hour fitness center, and a bar/lounge.
Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa offers 308 accommodations with MP3 docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Concord resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and safes. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include a golf course, an indoor pool, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. The spa is equipped with a sauna. The spa is open daily.
In addition to a full-service spa, Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa features a golf course and an indoor pool. Dining options at the resort include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with wired and wireless Internet access (surcharge).

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 42477 square feet (3946 square meters) include a conference center. This Art Deco resort also offers a 24-hour fitness center, a steam room, and a terrace. Onsite parking is available (surcharge). The property offers extended parking privileges to guests.

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa has designated areas for smoking.

A complimentary cooked-to-order breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa has a restaurant serving lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night); wired internet (surcharge)

Parking and transportation

  • Free shopping center shuttle
  • Self parking on site (USD 8 per night; includes in/out privileges)
  • RV/bus/truck parking on site
  • Extended parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Full-service spa
  • Golf course
  • Golf driving range
  • Golf lessons
  • Indoor pool
  • Shopping
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (42,477 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 8.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Charlotte-Concord/Golf
Embassy Suites Charlotte-Concord/Golf Concord
Embassy Suites Charlotte-Concord/Golf Resort
Embassy Suites Charlotte-Concord/Golf Resort Concord
Embassy Suites Hilton Charlotte-Concord-Golf Resort
Embassy Suites Hilton Resort
Embassy Suites Hilton Charlotte-Concord-Golf
Embassy Suites Hilton
Embassy Suites Charlotte Concord/Golf Resort Spa
Embassy Suites by Hilton Charlotte Concord Golf Resort Spa
Embassy Suites by Hilton Charlotte Concord Golf Resort Spa

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 664 out of 1067 reviews
Rating 8 - Good. 195 out of 1067 reviews
Rating 6 - Okay. 87 out of 1067 reviews
Rating 4 - Poor. 58 out of 1067 reviews
Rating 2 - Terrible. 63 out of 1067 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sylvonnah

Liked: Cleanliness, amenities
Excellent breakfast buffet. Hotel room and lobby area very cold. Living area sofa and chair in need of cleaning or replacement.
Stayed 3 nights in May 2025

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and very helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay! The staff was friendly and attentive. The wide breakfast selection was a great amenity.
Stayed 2 nights in May 2025

10/10 Excellent

Tyrone

I stayed 1 night. It’s one of my favorite if not favorite places to stay whether it’s for 1 night or a weekend stay. I love staying there. The people are nice, the rooms are always clean and the breakfast is awesome. If there is a room available when I want to get away, I’m staying there. P.S. Now I just have to remember to ask if they have a golf voucher the next time I stay so I can play some golf on my next stay.
Stayed 1 night in May 2025

10/10 Excellent

Brittany, Greenville

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property
Stayed 1 night in May 2025

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love staying here. Between the cleanliness, the friendly employees, and how close everything was… It is always such a great stay!!
Stayed 1 night in May 2025

10/10 Excellent

Lance

Stayed 2 nights in May 2025

10/10 Excellent

Donald

Stayed 3 nights in May 2025

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool water was cold!!!
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

My wife and I stayed here to go to the Coca-Cola 600 Nascar race. The service, cleanliness and comfort was excellent!
Stayed 2 nights in May 2025

8/10 Good

Robert

Stayed 4 nights in May 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and friendly staff. Super nice room.
Stayed 1 night in May 2025

10/10 Excellent

Lauren, Millsboro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay and so convenient to walk to the NASCAR race which made our stay so much more enjoyable.
Stayed 2 nights in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in May 2025

10/10 Excellent

jenel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Hotel was clean and staff was friendly. The breakfast was great. It was buffet style.
Stayed 3 nights in May 2025

2/10 Terrible

Mark, Apex

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Horrible check-in experience. Rude staff. Hotel is old and run down. Our room smelled moldy, furniture is really old and outdated. The bed was hard, like sleeping on a stack of cardboard. We will never, ever stay here again. Ever. Room was very expensive for the condition of the hotel. Room was not ready at check-in time. Lastly, the smell of marijuana on our hall was inescapable.
Stayed 1 night in May 2025

10/10 Excellent

Kory

Stayed 1 night in May 2025

10/10 Excellent

Nia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
my husband surprised me with a ‘reset’ getaway for my birthday and this couldnt have been more perfect of a choice. im 32 weeks pregnant and he scheduled a massage for me which absolutely delightful. planned our dinner and our events for the nights we were there. the fireplace is gorgeous!! every staff member was helpful to my husband and his goal to keep everything a secret from me i had no idea what the plans were for the days and got to go with the flow, just allow me to not make any choices or any thinking which was great. everywhere in the hotel was clean and smelled amazing, the rooms were spacious and soundproof. struggle a lot bc im a light/sensitive sleeper and usually hear people moving about in their rooms in other hotels but not here. room service was fast and theyre very considerate, did not have to ask for extra sauce napkins utensils nothing they thought about everything. the included breakfast buffet was perfect, it was such an amazing experience. did not want to leave i will definitely stay here again
Stayed 2 nights in May 2025

10/10 Excellent

Twanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

50th Birthday Celebration

Stayed in a premium 2 bed Queen Suite for 5 people. It was clean, beds very comfy and an overall nice room. Plenty of space for 5 adult women. Only complaint is the temp of the room seemed to fluctuate a lot.
Stayed 2 nights in May 2025

8/10 Good

Richie

Traveled with family
The staff is always great, and the breakfast is always tasty. This visit had very loud guests, but other than that, it was a fine stay.
Stayed 1 night in May 2025

6/10 Okay

Ingolf

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The sink in the toilet of the handwashing was tapped. How could this happen if the room is cleaned daily. Even if we saw the different rooms were available we couldn’t change the room. Outside our room was the EHU running all night long.
Stayed 4 nights in May 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as classy as Embassy Suites used to be

The stay this time was much less impressive than it is typically when we've stayed at this hotel over the past 12 yrs or so. The manager Wendy and two ladies working when we checked in May 12 were very nice. However not having stocked vending machines on each floor was a let down. And what was available in the lobby was sparse and quite expensive. Also the coffee shop should be open longer hours- and it was closed entirely that Monday too! The front desk staff the next two days May 13-14 were marginal ay best. One lady working the evening if the 13 said she wiukd give me a bag of water although the reason i didn't get one when i checked in was because i "was only blue." Very rude and condescending. And although the staff kept sending texts about the stay, two issues werent even acknowledged much less addressed! And the cleaning staff was not very friendly. And kne of the men kept banging in our door lime he was going to knock it down. Certainly our stay was not the classy experience that Embassy Suites used to be. Also- bed pillows were squares and barely ample enough to keep your head on to sleep. What happened to regular rectangular pillows??
Stayed 2 nights in May 2025

10/10 Excellent

Lesia, North Charleston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms needs to be updated but the interior of the hotel is beautiful
Stayed 1 night in May 2025