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Embassy Suites Hotel Charlotte

3.5 star property

Choose dates to view prices

Photo gallery for Embassy Suites Hotel Charlotte

Enjoy a stylish drink at our sleek bar, featuring a selection of beverages and comfortable seating.
Relax by the rectangular pool surrounded by lounge chairs and lush greenery.
Reception area with three desks and artwork-adorned walls.
Relax in this stylish living space with a sofa, armchairs, and ottoman, plus a kitchenette and staircase to the upper level.
Embassy Suites offers a symmetrical design with a central entrance and large windows.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Free airport shuttle
  • Bar
  • Room service
  • Pool

Explore the area

Map
4800 S Tryon St, Charlotte, NC, 28217
  • Bank of America Stadium
    ‪7 min drive‬
  • Charlotte Convention Center
    ‪7 min drive‬
  • Spectrum Center
    ‪8 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, Accessible, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, Accessible, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, Accessible, Non Smoking (Roll-in Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking | Hypo-allergenic bedding, down comforters, in-room safe, desk

Presidential Suite, 2 Bedrooms, Non Smoking

  • 1100 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Accessible, Bathtub

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Parlor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Parlor)

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(34 reviews)
  • 300 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe, desk

Premium Suite, 2 Queen Beds, Non Smoking

7.4 out of 10
Good
(9 reviews)
  • 300 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(47 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for King, Premium Suite, 1 King Bed, Non Smoking, Corner

Hypo-allergenic bedding, down comforters, in-room safe, desk

King, Premium Suite, 1 King Bed, Non Smoking, Corner

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe, desk

Premium Suite, 1 King Bed, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (Conference)

Suite, 1 King Bed, Non Smoking (Conference) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Conference)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking (Conference)

Premium Suite, 1 King Bed, Non Smoking (Conference) | Living area | 42-inch LCD TV with satellite channels, TV, pay movies

Premium Suite, 1 King Bed, Non Smoking (Conference)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for King, Premium Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe, desk

King, Premium Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Bathtub

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Embassy Suites Hotel Charlotte

Charlotte hotel close to Billy Graham Library
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. On-the-go breakfast is free. Other amenities include a bar/lounge, a 24-hour business center, and WiFi in public areas.
Embassy Suites Hotel Charlotte offers 274 accommodations with MP3 docking stations and safes. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature down comforters. 42-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Charlotte hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Embassy Suites Hotel Charlotte features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is available for a surcharge.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 13003 square feet (1208 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and coffee/tea in a common area. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are complimentary for guests. Parking is available onsite for a surcharge.

Embassy Suites Hotel Charlotte is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 7:00 AM and 9:00 AM. A complimentary manager's reception is offered each day.
E'terie Grill & Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95); wired internet (surcharge)

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle up to 3 mi
  • Uncovered self parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • E'terie Grill & Lounge

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 13,003 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Built in 1989
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 20 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self parking fee: USD 10 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Charlotte
Embassy Suites Hotel Charlotte
Embassy Suites Charlotte
Embassy Suites Hotel Charlotte Hotel
Embassy Suites Hotel Charlotte Charlotte
Embassy Suites Hotel Charlotte Hotel Charlotte

Embassy Suites Hotel Charlotte Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 475 out of 1008 reviews
Rating 8 - Good. 197 out of 1008 reviews
Rating 6 - Okay. 125 out of 1008 reviews
Rating 4 - Poor. 96 out of 1008 reviews
Rating 2 - Terrible. 115 out of 1008 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tamarcus

Traveled with family
Liked: Amenities
Great stay
Stayed 2 nights in Apr 2025

6/10 Okay

LaTanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Vernard

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt and friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Shaterra

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be back!

Staff was absolutely amazing! So welcoming and friendly to us and our children! Breakfast was amazing, pool was perfect, room was very clean!
Stayed 1 night in Apr 2025

10/10 Excellent

Roger

Nice experience! Breakfast and happy hour, restaurant was great!
Stayed 3 nights in Mar 2025

10/10 Excellent

Amanda

Stayed 2 nights in Apr 2025

2/10 Terrible

Latoya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The environment was horrible. People running all around. No order. Room was not clean. Was not notified of parking charge until 5 hours after i checked in.
Stayed 1 night in Apr 2025

6/10 Okay

Christopher

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very tired. Furniture is old and water stained. Restraunt and bar service was a joke. Waited 45 minutes for a drink. went and got outside food and suddenly the waitress has all the time and the world to tell at us. I paid for 4 rooms 3k, i do not appreciate being yelled at because you have terrible service.
Stayed 1 night in Mar 2025

10/10 Excellent

Rhashad

Business traveler
Liked: Amenities, property conditions & facilities
Great service
Stayed 3 nights in Apr 2025

6/10 Okay

Hope

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Coffee machine in room was broken, half of my blinds were missing, and there was hair in the bed sheets. The front desk seemed overwhelmed every day, however they were very kind and helpful for any questions.
Stayed 2 nights in Apr 2025

10/10 Excellent

Travis

Stayed 1 night in Apr 2025

10/10 Excellent

Chaquita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

Great hotel, Great location!!! Only thing I could complain about was the trash cans in the room....too small or at least have more than one!! It's close to a busy highway , so it was a little loud, but I definitely would go back!! Friendly staff!
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great. This was not our original reservation. Our reservation to another hotel was canceled. Was glad we chose Embassy Suites
Stayed 3 nights in Mar 2025

10/10 Excellent

Kaitlin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a lifesaver after a long day of travel ending in a canceled flight. The suite was clean, and the complimentary snacks in the room were a treat after a midnight check-in. The lobby was very loud in the middle of the night, but my kids couldn’t hear it bc they were in the bedroom. My husband and I were in the suite on the pull out couch but we were exhausted so it wasn’t an issue. There was a free breakfast in the morning as well which gave us the strength to head back to the airport for another day of delays. We booked through Expedia and checked in quickly, but after a flood of other travelers came in it was impossible to purchase any wine from the snack bar which we would have loved to do. I also needed tampons which they didn’t have in the shop, so I walked up to Circle K, came back to the hotel and discovered there were free tampons and pads in the lobby bathroom.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I like embassy suites and I try to stay here when the option exists. This property need some tlc. The soft furniture options were worn out and sometimes stained. The floor in the bar/breakfast area was quite sticky. Additionally, the glass partition for the breakfast omelet station needs a good degreasing and dusting .
Stayed 1 night in Mar 2025

2/10 Terrible

Idongesit

Stayed 3 nights in Mar 2025

10/10 Excellent

Calvin, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Courtney, Lisbon

Liked: Staff & service
Very beautiful place and breakfast is amazing
Stayed 1 night in Mar 2025

2/10 Terrible

Ricky

Stayed 1 night in Mar 2025

8/10 Good

Jeanne

Stayed 1 night in Mar 2025

10/10 Excellent

Azia

Stayed 1 night in Mar 2025

10/10 Excellent

Emily

Stayed 2 nights in Mar 2025

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
The check in staff was amazing, it was clear the hotel was full with Cheerleaders competition, Mary Kay Convention and just regular guest. The two people at check in had the most amazing personalities and customer service skills, considering all the things going on in the lobby. They worked with speed and excellence getting us checked, giving information etc. I believe ones name was Michelle and the other was a gentleman checking in my friends.
Stayed 1 night in Mar 2025

6/10 Okay

Torrie

Liked: Staff & service
Disliked: Amenities
The room was outdated compared to the lobby.
Stayed 1 night in Mar 2025