Extended Stay America Premier Suites Charlotte Pineville Mat Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Best stay an an ESA!!! A special thank you to Carlos for being a true gentleman that genuinely cared to help. Big thank you to Berry, Yanizxta (Venezuela) and Cali!
Stuff at the front was clueless and how to check us in and how to check us out. We had to wait for 30 minutes just to check out due to new employee being left alone and was not trained.
I didn't like the noise of the children above us jumping, running ,playing all day and night while we were trying to rest.I work nights and my Husband works day shift and there was any peace for either of us because of the noise .We were going to find another Hotel because of this and we still may.
Our stay was good, room half cleaned, tv stand were not dusted and the floor in kitchen area wasn't sweep. Staff were friendly most of them. Yessss! I would recommend it to my friends and family members.
My husband and I enjoyed our stay at this hotel. We checked in super late on Friday night and Leah at the front desk was absolutely WONDERFUL!!! Very sweet and personable. I travel a lot and I don’t find that too often with the night staff. Definitely keep her! Our room had a smoke detector where the battery was dying so it was beeping a lot. The lady at the front desk came and fixed it for us the next morning. It was very quiet and clean. We had no issues with our stay.
After a dreadful day of flight delays and cancellations, I arrived at the hotel at 1:30 a.m. Van, the night clerk, was wonderful. He could see how stressed and defeated I was and after a bit of confusion, he found me a room.
Did not like the quality of the shower floor. Had to buy a shower mat and sandals to be able to take a shower. When asked the front desk about this, they said “all the rooms have showers like this”..would have left and just rebooked somewhere else but our home was getting work done for a few days and we had little kids with us tired from the day. Decided to stay and just purchase the above mentioned things. No pots/pans available for cooking etc, no spoons/utensils… had to request that from the front desk. Also had to bring your dirty towels to the front desk to get fresh ones. Wouldn’t recommend for families used to convenience and cleanliness, but if looking for short term decent stay.. would recommend. Thanks!