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Hampton Inn by Hilton Charlotte/Matthews

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hampton Inn by Hilton Charlotte/Matthews

Terrace/patio
Lobby
Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Outdoor pool
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
  • Pool
  • Housekeeping
  • Pet friendly
  • Gym

Explore the area

Map
9615 Independence Pointe Pkwy, Matthews, NC, 28105
  • Novant Health Matthews Medical Center
    3 min drive
  • Sportsplex at Matthews
    5 min drive
  • McAlpine Creek Greenway
    6 min drive
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    24 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Non Smoking

  • 214 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

One King Bed, Non-Smoking, Accessible

  • 216 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • 214 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • 214 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed, Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

One King Bed, Non-Smoking

  • 214 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Two Doubles Refrigerator Microwave Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Two Doubles Refrigerator Microwave Non-Smoking

  • 216 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Room, Multiple Beds, Accessible, Non Smoking

  • 216 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • 216 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Fairfield Inn & Suites by Marriott Charlotte Matthews

Pool
Breakfast included
Pet friendly
Parking included
4.3 out of 5, Excellent, (1001)
The price is $98
per night
$113 total
includes taxes & fees
Jan 7 - Jan 8
Fairfield Inn & Suites by Marriott Charlotte Matthews

About this property

Hampton Inn by Hilton Charlotte/Matthews

Matthews hotel with outdoor pool
This smoke-free hotel features an outdoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
Hampton Inn by Hilton Charlotte/Matthews offers 91 accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

This Matthews hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hampton Inn by Hilton Charlotte/Matthews features an outdoor pool and a fitness center. Wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1119 square feet (104 square meters) include conference space. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite parking is available (surcharge).

Hampton Inn by Hilton Charlotte/Matthews is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 5.12 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,119 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: USD 5.12 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn by Hilton Charlotte/Matthews Hotel
Hampton Inn Charlotte/Matthews Hotel
Hampton Inn Charlotte/Matthews Hotel Matthews
Hampton Inn Charlotte/Matthews Matthews
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn
Hampton Inn Hilton Charlotte Matthews Hotel
Hampton Inn by Hilton Charlotte/Matthews Matthews
Hampton Inn Hilton Charlotte Matthews
Hampton Inn Hilton Charlotte
Hampton Inn by Hilton Charlotte/Matthews Hotel Matthews

Hampton Inn by Hilton Charlotte/Matthews Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 248 out of 612 reviews" "
Rating 8 - Good. 188 out of 612 reviews" "
Rating 6 - Okay. 86 out of 612 reviews" "
Rating 4 - Poor. 50 out of 612 reviews" "
Rating 2 - Terrible. 40 out of 612 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Cleanliness
Dirty, muggy rooms
Stayed 1 night in Sep 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this location and service was great as always. The guest service representative was a dear.
Stayed 2 nights in Sep 2024

4/10 Poor

Andrye'l

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One of our rooms was saturated with mold
Stayed 1 night in Sep 2024

6/10 Okay

Aaron

Stayed 3 nights in Aug 2024

4/10 Poor

Kyle

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Sara

Stayed 1 night in Aug 2024

8/10 Good

Robin G.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would have rated higher if the pool had been open - maintenance in the summer was surprising
Stayed 3 nights in Aug 2024

6/10 Okay

peter

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
basic room
The hotel is understaffed Long wait time at check in despite it being 7 .00pm. No staff to clean the room or change towels Given a room and found it was occupied and had to return to check in desk to get a new room.
Stayed 2 nights in Aug 2024

10/10 Excellent

PAUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms and welcoming staff.
Stayed 3 nights in Aug 2024

8/10 Good

Richard

Friendly staff, clean rooms and breakfast area
Stayed 3 nights in Aug 2024

6/10 Okay

Eula

Traveled with family
The air-conditioner in our room was so noisy.
Stayed 1 night in Aug 2024

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton by Hilton, Matthew’s NC
I was terrible. We specifically booked the hotel to use the pool and outdoor seating area after an all day car drive to attend my brother-in-law’s funeral. The funeral started at 1 pm. We got to the hotel at 1230 and had to wait at least 20-mins for anyone to show at the front desk which means we had to scramble and ended late at the funeral. Come to find out the pool is “under repair” and we can’t even use the outdoor sitting area to just get some air — we had to sit in the parking lot. When asked why it isn’t advertised that the pool area is closed they said it was on their website but it is not and it is not on Hotels.com either. When we wanted to shower we noticed the shower doors were dirty and mold is growing inside the shower. Needless to say we didn’t shower. We were promised a gift card to remedy the inconvenience and I am still waiting.
Dirty door
Stayed 1 night in Aug 2024

6/10 Okay

Donald

Stayed 1 night in Aug 2024

10/10 Excellent

jane, Scottsville

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Shawn

Stayed 2 nights in Jul 2024

2/10 Terrible

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities
Ants in the breakfast area
Stayed 1 night in Jul 2024

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Jul 2024

10/10 Excellent

Wanda

Everything was kept and was clean and staff were friendly and helpful
Stayed 1 night in Jul 2024

10/10 Excellent

Claudia

Stayed 1 night in Jul 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded expectations with its outstanding service and impeccable cleanliness. The staff went above and beyond to ensure a comfortable stay, attending to every detail with a friendly and professional demeanor. The rooms were spotless, well-maintained, and provided a cozy atmosphere perfect for both relaxation and work.
Stayed 1 night in Jun 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
We booked the stay because website indicated has a pool. Pool hasn’t been open for over a year. Also they never cleaned the Room . Tried to cancel reservation and stay. Tried to speak with hotel manager, but never got a call back. Planning to dispute charges on my credit card
Pool Closed
Pool Closed
Stayed 3 nights in Jun 2024

6/10 Okay

Cheryl

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
I could write a list of what was wrong/dirty in our room and hotel, but for some reason we still enjoyed being there. Big thing I’d say is open your pool and create a beautiful outdoor space! It has wonderful potential, yet it’s sitting there derelict.
Stayed 3 nights in Jun 2024

6/10 Okay

Kirk

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service
Web site shows outside pool. Selected this hotel because of the nice looking pool. Checked in to see the pool still had cover over it. Asked about it and was told they are renovating it. This is June 22!! Really??
Stayed 1 night in Jun 2024