2/10 Terrible
Sally
Feb 20, 2025
Disliked: Cleanliness, staff & service
this property advertises as having an airport shuttle. They don't mention that this is only available from 9AM -5PM. I booked this room online, then called to find out about the shuttle, and they gave me the hours, and said they did not have a driver now. they are 20 MILES from the airport, so that is a substantial cab/uber/lyft fare - should definitely NOT be on the list as a Charlotte airport hotel option. I did not go to the hotel, just got stuck with the cost of the room, despite calling teh hotel and expedia less than 10 minutes of making the rez to try to cancel as soon as i found out the actual shuttle schedule. certainly i learned my lesson about due diligence. one would hope that expedia would be able to vet the businesses they are promoting, but this is still a buyer beware situation.
Sally
Stayed 1 night in Feb 2025