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MainStay Suites Charlotte - Executive Park

2.5 star property

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Photo gallery for MainStay Suites Charlotte - Executive Park

Exterior
Full-size fridge, microwave, stovetop, dishwasher
Lobby
Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
32-inch flat-screen TV with cable channels, TV

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet friendly
  • Laundry
  • Air conditioning
  • Kitchen
  • Gym
  • 24/7 front desk

Explore the area

Map
5840 Westpark Drive, Charlotte, NC, 28217
  • United States Citizenship and Immigration Services office
    ‪5 min drive‬
  • SouthPark Mall
    ‪9 min drive‬
  • Bank of America Stadium
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Non Smoking (1 Queen Bed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Non Smoking (1 Queen Bed)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Non Smoking (1 Queen bed, Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Non Smoking (1 Queen bed, Accessible Tub)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Non Smoking (1 Queen Bed, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Non Smoking (1 Queen Bed, Roll-In Shower)

  • 400 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

MainStay Suites Charlotte - Executive Park

Hotel in Executive Park
A 24-hour fitness center, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Weekly housekeeping is available.
MainStay Suites Charlotte - Executive Park offers 79 accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wireless Internet access is complimentary. A business center is on site. This business-friendly hotel also offers a 24-hour fitness center, barbecue grills, and a vending machine. Onsite uncovered self parking is complimentary.

MainStay Suites Charlotte - Executive Park is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a one-time cleaning fee of USD 50.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hawthorn Suites Wyndham Charlotte Executive Park
Hawthorn Suites Wyndham Executive Park
Hawthorn Suites Wyndham Executive Park Hotel
Hawthorn Suites Wyndham Executive Park Hotel Charlotte
Hawthorn Suites Wyndham Charlotte/Executive Park Hotel Charlotte
Hawthorn Suites Wyndham Charlotte/Executive Park Hotel
Hawthorn Suites Wyndham Charlotte/Executive Park Charlotte
Hawthorn Suites Wyndham Charlotte/Executive Park Hotel
Hawthorn Suites Wyndham Charlotte/Executive Hotel
Hawthorn Suites Wyndham Charlotte/Executive Park
Hawthorn Suites Wyndham Charlotte/Executive
Hotel Hawthorn Suites by Wyndham Charlotte/Executive Park
Hawthorn Suites by Wyndham Charlotte/Executive Park Charlotte
MainStay Suites Charlotte - Executive Park Hotel
Hawthorn Suites by Wyndham Charlotte/Executive Park
MainStay Suites Charlotte - Executive Park Charlotte
MainStay Suites Charlotte - Executive Park Hotel Charlotte

MainStay Suites Charlotte - Executive Park Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 128 out of 435 reviews
Rating 8 - Good. 135 out of 435 reviews
Rating 6 - Okay. 72 out of 435 reviews
Rating 4 - Poor. 45 out of 435 reviews
Rating 2 - Terrible. 55 out of 435 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Polonia

Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
The entire building smells like cigarettes and weed. The building itself is not in good shape and there was a lot of old material, furniture, and mattresses in the hallway. The booking was for a non-smoking room, but the room had a strong cigarette smell. I was refused a refund and ended up having to leave to find a new hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly Clean and Comfortable room
From outside hotel looks like an ordinary place. This establishment seemed to be going through renovations so inside seemed very disorganized. Management staff behind the reception desk was amazingly friendly and helpful. My room had all the amenities one could require. I loved the fact that floors were wooden and were very nicely cleaned. Bed was very comfortable. I thoroughly enjoyed my stay here.
Stayed 2 nights in Dec 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Amenities
Property was being renovated, no coffee, cups, breakfast. Good for a night's sleep.
Stayed 1 night in Dec 2024

4/10 Poor

Matthew

Stayed 1 night in Nov 2024

2/10 Terrible

paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The management were kind. However, the facility was quite dirty and loud, i believe they were undergoing renovations and signs said they were under new management...the door to the room was filthy on the outside. Upon entering the room it had a bad smell. There were zero hangers in the room. There was no nightstand. Overall condition of the room was unpleasant. I left 5 minutes after checking in and went to a different hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Jed

Disliked: Cleanliness, amenities, property conditions & facilities
this property is at the end of a culdesac. Homeless people in the parking lot and nearby. Went to check-in, asked to use the bathroom, ort of order; 3 ring binder on counter titled maintenance issues, dirty entry area. Didn't feel safe.
Stayed 1 night in Dec 2024

2/10 Terrible

John Kampfer

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
Do not stay here. The facility was dirty. This shoukd not be an Hotels.com choice. It is sub-par.
Stayed 2 nights in Dec 2024

4/10 Poor

Megan

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was okay just for the one night, but would not stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Liked: Staff & service
Under going renovation and it shows
Stayed 1 night in Nov 2024

4/10 Poor

Arieanna

Disliked: Cleanliness
Stayed 1 night in Nov 2024

2/10 Terrible

Joshua

This is nothing like the pictures. Disgusting. Smells and drug use around property. I checked right back out. Did not feel comfortable or safe.
Stayed 8 nights in Nov 2024

2/10 Terrible

Stan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First this was not the staff's issue, it is an owner issue and Expedia issue. I took pictures because so unbelievable. Sent to expedia on night there. He called Mainstay. We left and got another room, which cost $200 untop of the $65 plus, that was not refunded to us. I will never recommend either establishment. This was an unbelievable experience.
Stayed 1 night in Oct 2024

10/10 Excellent

Sarajine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

2/10 Terrible

Eunice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want my refund. I did not get what i paid for, did not reflect the pictures even with renovations they say is being done. Management not responding to expedia to give refund is unexceptable. Refund now please.
Stayed 2 nights in Nov 2024

6/10 Okay

Rasheed

Stayed 1 night in Oct 2024

10/10 Excellent

NADIA, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room
Stayed 2 nights in Oct 2024

2/10 Terrible

fuquan

Stayed 1 night in Oct 2024

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything was dirty , ROACHES EVERYWHERE , walls had mold , old trash and laundry just sitting in hallway it’s to much I can explain
Stayed 2 nights in Oct 2024

2/10 Terrible

Charles

Business traveler
Disliked: Amenities
The air barely worked. There were cockroaches and flies in my room. Pretty sure someone was smoking crack in the hall.
Stayed 1 night in Oct 2024

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Denise

Traveled with partner
Disliked: Amenities, property conditions & facilities
This property is under new management full of construction first room shower didn't work second room dirty. Just not as pictured wouldn't recommend for anyone thank goodness we only needed one night.....
Stayed 1 night in Oct 2024

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, amenities
The hotel was absolutely filthy, every single room we went into on all three floors had roaches located within. Stains were found on multiple sheets and comforters and there was trash in the cabinets and old clothing in the closets.
Stayed 2 nights in Oct 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 1 night in Oct 2024