2/10 Terrible
Robert
Apr 16, 2025
Disliked: Staff & service
The hotel told me that they over booked at 7:00 PM and did not have a room. They ssent me to another hotel they owned which was a Best Western assured me that it was an upgrade and that they would meet the price we booked at. He never contacted the people at Best western. .Best Western told me that they could not match the price that they did not have a code to bill me at. I agreed at that point to pay the modest difference and moved on. The Room had a stained couch curtain for the closet TV did not work coffee maker had no coffee or condiments.
The breakfast had no juices only water came out no coffee a coffee pot on counter with cloudy and stone cold coffee full of sediment food was empty and no one seemed to be serving the breakfast bar. Other guest complained to the front desk who apparently did nothing to solve the problem . She just walked to back room and turned around and walked back to the front desk.
At 1 AM there was a commotion outside in hall that involved several people very loud sounded like downtown bar room at closing. The halls were trashed in morning . just not a good experience.
Robert
Stayed 1 night in Apr 2025