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Quality Inn & Suites Matthews - Charlotte

2.5 star property

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Photo gallery for Quality Inn & Suites Matthews - Charlotte

Lobby
Lobby
Lobby
Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Parking included
$96
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
12047 Guion Lane, Matthews, NC, 28105
  • Place, Carolina Courts Indian Trail
    ‪2 min drive‬
  • Place, Spectrum Center
    ‪21 min drive‬
  • Place, Bank of America Stadium
    ‪22 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

8.2 out of 10
Very good
(10 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Suite, 2 Double Beds, Accessible, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Double Beds, Accessible, Non Smoking

  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(19 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking (Exterior)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking (Exterior)

7.6 out of 10
Good
(20 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(23 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Non Smoking

7.8 out of 10
Good
(7 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, pillowtop beds, desk, laptop workspace
Comfort Inn Matthews - Charlotte
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, 1,075 reviews
Comfort Inn Matthews - Charlotte

About this property

Quality Inn & Suites Matthews - Charlotte

Hotel in Stallings
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and laundry facilities are onsite.
Quality Inn & Suites Matthews - Charlotte offers 118 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium digital channels. Rooms have partially open bathrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Quality Inn & Suites Matthews - Charlotte features a 24-hour fitness center and a seasonal outdoor pool. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and 2 meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Quality Inn & Suites Matthews - Charlotte is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 8:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Inn Matthews
Quality Matthews
Quality Inn Matthews Charlotte
Quality Matthews Charlotte
Quality Inn & Suites Matthews - Charlotte Hotel
Quality Inn & Suites Matthews - Charlotte Matthews
Quality Inn & Suites Matthews - Charlotte Hotel Matthews

Reviews

Quality Inn & Suites Matthews - Charlotte Reviews

7.4

Good

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 313 out of 1005 reviews
Rating 8 - Good. 321 out of 1005 reviews
Rating 6 - Okay. 153 out of 1005 reviews
Rating 4 - Poor. 102 out of 1005 reviews
Rating 2 - Terrible. 116 out of 1005 reviews

Reviews

10/10 Excellent

Sofiia

Stayed 3 nights in Aug 2025

10/10 Excellent

Willy

Stayed 2 nights in Aug 2025

4/10 Poor

Jessica

Traveled with family
Disliked: Cleanliness, room comfort

Don’t do it

Rented 2 rooms for a one night layover.. the lobby smelled like sewage that should have been clue 1. Then to the rooms.. the rooms smelled terrible I can’t even label it. The comforters were visibly stained and the “clean towels” were brown/yellowish. Floors clearly not mopped. We checked out 6 hours later and kept moving. Disgusting hotel , I didn’t have the time or energy to get a refund but I wish I had. This may not be the “hotels fault” but there was also a dope head acting squirrelly around the door when we checked in at 9pm. At 3am when we booked out if there, same dude was slumped over next to our door.
Stayed 1 night in Aug 2025

8/10 Good

ROSALIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are very uncomfortable
Stayed 2 nights in Aug 2025

8/10 Good

Mamadou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Catherine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, this hotel was extremely clean and had very nice amenities. The bed was very comfortable! We will stay here again.
Stayed 1 night in Aug 2025

8/10 Good

Jasmine, Stroudsburg

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Cecelia

Stayed 3 nights in Aug 2025

2/10 Terrible

Dakota

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled like musty Chinese food, dirty sticky floor, noisy area. Checked out early because we couldn’t stand sleeping in the room.
Stayed 3 nights in Jul 2025

4/10 Poor

Brahane

Disliked: Cleanliness
Bed too small
Stayed 3 nights in Jul 2025

2/10 Terrible

Rainbow

Stayed 1 night in Jul 2025

8/10 Good

Timothy

Business traveler
Suited our needs
Stayed 1 night in Jul 2025

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Needs new mattresses

Everything was good besides the mattress. That definitely needed to be replaced and it made it worse for me already having a bad back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Nice quite place to stay. Perfect place to relax away from everything
Stayed 2 nights in Jul 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

MICHAEL

Stayed 1 night in Jun 2025

10/10 Excellent

Thi Thanh Ly

Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Isaiah

Stayed 1 night in Jun 2025

10/10 Excellent

PAULINA

Liked: Amenities, property conditions & facilities
Very clean
Stayed 1 night in Jun 2025

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Tabitha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, humid stay

The employees were all very nice and helpful. The room was nice and clean. A thin layer of sticky was over the floors, doors and walls - my bf and i figured it was the humidity and it wasn't an issue for either of us, just mostly funny. Besides that, the room was very clean and the bedding was freshly washed and comfortable. We had a 1 bed room with a pullout couch and it had a sink, microwave and minifridge.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dorothy

Stayed 2 nights in Jun 2025

10/10 Excellent

Thuy

Liked: Cleanliness, property conditions & facilities
Nice and clean
Stayed 1 night in Jun 2025