See all properties

Sheraton Charlotte Hotel

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
Point of interest
View from room
Indoor pool, seasonal outdoor pool
Point of interest

Reviews

8.4 out of 10

Very good

Popular amenities

  • Gym
  • Restaurant
  • Breakfast available
  • Pool
    Pool
  • Bar
    Bar
  • Parking available
    Parking available

Explore the area

Map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • NASCAR Hall of Fame
    9 min walk
  • Charlotte Convention Center
    10 min walk
  • Spectrum Center
    13 min walk
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    11 min drive

Room options

View all photos for Club Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 King Bed, City View

  • 321 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, City View

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 2 Double Beds, City View

  • 321 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 King Bed

  • 321 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 2 Double Beds

  • 321 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Corner

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Corner

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Corner

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds, Corner

  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed, City View

  • 321 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Double Beds, City View

  • 321 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Traditional Room, 1 King Bed

  • 321 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout drapes

Traditional Room, 2 Double Beds

  • 321 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, blackout drapes

Club Suite, 1 Bedroom

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner | Living area | LCD TV

Junior Suite, 1 King Bed, Corner

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout drapes

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 321 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

HYATT house Charlotte/Center City

Pool
Breakfast included
Pet friendly
Free WiFi
4.3 out of 5, Excellent, (1160)
The price is $359
per night
$414 total
includes taxes & fees
Dec 7 - Dec 8
HYATT house Charlotte/Center City

About this property

Sheraton Charlotte Hotel

4-star Charlotte hotel, connected to the convention center in Uptown Charlotte
2 restaurants, an indoor pool, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.
In addition to a seasonal outdoor pool, Sheraton Charlotte Hotel provides an indoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 29 meeting rooms. Event facilities measuring 68195 square feet (6335 square meters) include a conference center. This business-friendly hotel also offers a rooftop terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Charlotte Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Craft City - This poolside bistro serves lunch only. Guests can enjoy drinks at the bar. Open select days.
Cloud Bar by David Burke - This rooftop bar serves dinner only. Open select days.
Red Salt by David Burke - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Area shuttle
  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 8 to 18 for adults and USD 8 to 18 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Cloud Bar by David Burke
  • Craft City
  • Red Salt by David Burke
  • Social Bar & Kitchen

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Indoor pool
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (68,195 square feet of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from November 12 2024 to July 1 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 18.00 for adults, and USD 8.00 to 18.00 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May 29 to September 06
Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Sheraton Charlotte Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 765 out of 1356 reviews" "
Rating 8 - Good. 251 out of 1356 reviews" "
Rating 6 - Okay. 154 out of 1356 reviews" "
Rating 4 - Poor. 106 out of 1356 reviews" "
Rating 2 - Terrible. 80 out of 1356 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Dayton, Saint Louis

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Shabby rooms
Stayed 2 nights in Aug 2024

10/10 Excellent

Ted

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern bathroom, full glass wall with view of downtown Charlotte, rooftop bar, pool and resturant, helpful front desk, high floor with view and less traffic noise,
Stayed 1 night in Aug 2024

10/10 Excellent

Damien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice and helpful. The only thing I would change is the hotel itself is a bit old and could use some renovation in certain areas, our ac took a long time to cool the room down.
Stayed 1 night in Aug 2024

2/10 Terrible

Scott

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was not a good stay at all. 1st-I thought I was renting a king suite, your website said it was a king that had a separate bedroom on club level with pics of a weird looking area that misled me to think it was the living area. It looked like a conference room,to my surprise, it was a conference room and it was not attached to my room. I paid $100 more per night for a classic king room with no extra room. If I had known it was not a suite I would have taken the king room for less money that did not give me club access. Our room had no hot water. The staff moved us to another room. It had tepid water and no pressure. Bathing in our room was not an enjoyable experience. Also, having to move rooms after we were settled caused us to be 2hrs late for our plans that night. I was really disappointed in the Sheraton. We usually stay at le meridian(attached to the Sheraton) which is always great, I assumed the rooms would be comparable, but they were not. I seriously doubt I will stay again at the Sheraton charlotte. The hotel rooms need renovating and like maintenance told us,”they are supposed to get a new hot water system. Apparently the hotel knew about the water situation. But overbooked for that weekend anyway.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Darryl, Albany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 3 nights in Aug 2024

8/10 Good

Leon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Hinda

Traveled with group
Liked: Amenities
Disliked: Cleanliness
There was a convention that was loud and noisy at the time, front desk was staff was not polite, rooms were slightly shabby. After the convention dispersed the stay was better.
Stayed 2 nights in Aug 2024

6/10 Okay

Carole

Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Uptown
Comfortable and convenient hotel in uptown Charlotte. The front desk is very friendly and helpful. The room was quaint.
Stayed 1 night in Aug 2024

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not booked
Stayed 1 night in Aug 2024

10/10 Excellent

Bana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, lovely game areas, gym and two swimming pool. The icing on the cake was all staff were exceptionally welcoming, warm and experts in their crafts! Best place to stay in Charlotte !
Stayed 2 nights in Aug 2024

10/10 Excellent

Monserrate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water after a long work day.
Stayed 1 night in Aug 2024

4/10 Poor

Tikaa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I paid extra for my room because of an event that I knew nothing of nor cared to attend. I would’ve been perfectly fine with the price I paid if the room was up to standard. It was really small, the bathroom wasn’t what I expected. Really small and basic, there was no hot water, the tub itself had gross dark spots on the floor, then also they make you pay an additional 50$ per night for parking which I really find unfair because given my room was already overpriced. I paid almost 400$ for a 2 night stay like I said id have no issues with paying that amount if the rooms/bathroom were nicer. They try to get you with all the nice features they have in the hotel and events but I will never stay at Sheraton again. Also I’m used to like a very subtle quiet environment but because of the event it was super crowded, everyone was loud and all over the place. When my man and I was trying to leave, we had to walk around numerous of small and large crowds of people to get outside. Then while trying to leave from the parking lot, Ig ppl aren’t exactly sure of the tool that’s needed to enter and exit so it’ll be ppl just parked there trying to figure out how to get out but I think it should definitely have a sign or communicated beforehand. We were behind the gate for over 10 mins because ppl couldn’t figure out how to leave.
Stayed 2 nights in Aug 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great location and very clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Brittany, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop bar!
Stayed 1 night in Aug 2024

6/10 Okay

elma

Traveled with partner
Liked: Staff & service
Rooms were very small but okay for one night which we only stayed one night.. carpet looked alittle dirty but ok with some house shoes.. bathroom was extremely small shower tile could use some deep cleaning staff was really nice all staff from parking to dining.. walking in the hotel looked and smelt ready clean and fresh.
Stayed 1 night in Aug 2024

10/10 Excellent

Leonard

Business traveler
Liked: Cleanliness, property conditions & facilities
Great!
Stayed 1 night in Aug 2024

6/10 Okay

Sherry

Traveled with family and small children, Business traveler
Liked: Staff & service
We could not watch any tv. I tried several times. I tried calling the service desk and it was always busy. Ran out of hot water after 1 shower.
Stayed 1 night in Aug 2024

10/10 Excellent

Ros

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a relaxing, welcoming and well designed hotel. The outdoor pool area is great and it is a good hotel for teenagers with two pools, a gymn and games like table tennis. The staff are super helpful and very welcoming. A great place to stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Fernando

Stayed 1 night in Aug 2024

10/10 Excellent

Amy, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this property!
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
There was no microwave in the room and someone had picked their nose all over the shower curtain.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024