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Sheraton Charlotte Hotel

4.0 star property

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Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
Meeting facility
Point of interest
Point of interest
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available

Explore the area

Map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Charlotte Convention Center
    ‪10 min walk‬
  • Spectrum Center
    ‪13 min walk‬
  • Bank of America Stadium
    ‪20 min walk‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪11 min drive‬

Room options

View all photos for Club Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 King Bed, City View

  • 321 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, City View

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 2 Double Beds, City View

  • 321 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 King Bed

  • 321 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 2 Double Beds

  • 321 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Corner

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Corner

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Corner

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds, Corner

  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed, City View

  • 321 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Double Beds, City View

  • 321 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Traditional Room, 1 King Bed

  • 321 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout drapes

Traditional Room, 2 Double Beds

  • 321 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom

LCD TV

Club Suite, 1 Bedroom

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner | Living area | LCD TV

Junior Suite, 1 King Bed, Corner

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout drapes

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 321 sq ft
  • Sleeps 4
  • 2 Double Beds

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View from property

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  • Free WiFi
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4.1 out of 5, Very Good, (1026)
$206 nightly
The price is $206 total
includes taxes & fees
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About this property

Sheraton Charlotte Hotel

4-star Charlotte hotel, connected to the convention center in Uptown Charlotte
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a rooftop terrace, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Sheraton Charlotte Hotel features a 24-hour fitness center and a seasonal outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 29 meeting rooms. Event facilities measuring 66737 square feet (6200 square meters) include a conference center. This business-friendly hotel also offers a rooftop terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Charlotte Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:30 AM.
Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Craft City Sports Pub - This poolside bistro serves lunch only. Guests can enjoy drinks at the bar. Open select days.
City Lights Rooftop - This rooftop bar serves dinner only. Open select days.
Red Salt by David Burke - Onsite restaurant.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Red Salt by David Burke
  • Social Bar & Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (66,737 square feet of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from November 12 2024 to July 1 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 25 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May 29 to September 06
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Sheraton Charlotte Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 885 out of 1500 reviews
Rating 8 - Good. 261 out of 1500 reviews
Rating 6 - Okay. 159 out of 1500 reviews
Rating 4 - Poor. 108 out of 1500 reviews
Rating 2 - Terrible. 87 out of 1500 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Santos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good
Stayed 1 night in Feb 2025

8/10 Good

Connor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other then my room not being ready when I got there on time I will always stay at this hotel when I come to charlotte
Stayed 2 nights in Feb 2025

2/10 Terrible

Donald

Business traveler, Traveled with family
Disliked: Cleanliness, room comfort

Terrible stay

My room floor had cheez-it on the floor and something in front on my closet. I also paid for a king size bed which I did not receive and was placed elsewhere into a room with a broken thermostat where I froze all night. It was a terrible experience for me.
Something in front of my closet
Someone’s left over food not cleaned up prior to us entering the room
Broken thermostat
Stayed 1 night in Feb 2025

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Kelyne

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
They charge me twice for the hotel room I was highly upset ratings terrible
Stayed 1 night in Feb 2025

4/10 Poor

Dalnika

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The shower was very small. The bathroom was tooo compact. The soap holder and shower head were both broken. The tv remote did not work and desk told me nothing they can do about it . Will Not return
Stayed 1 night in Feb 2025

4/10 Poor

robin

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
My room was not ready for check-in at 4 PM. I paid for parking and my car key would not work several times. Also the room next to me loud music cussing fighting.
Stayed 1 night in Feb 2025

10/10 Excellent

Bryana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Joan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While we were there… The day that we were checking out it was construction going on above us… We were awakened from our sleep by the noise… I called down to the Front Desk who stated they were going to check into it and we received no response and the noise continued… It would’ve been great if the guests were notified beforehand about the construction.
Stayed 1 night in Feb 2025

6/10 Okay

Brittany

Traveled with partner
Hotel was very nice, my shower was clogged, but very good atmosphere
Stayed 1 night in Feb 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Tristan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property itself at first sight is nice. Lobby, ballroom, bar area, are very nice. However my room was not even though it was in the traditional side my room smelled like cigarettes, the hot water was on at times and off at other times,. The bathroom looked like an old gas station stall with lots of wood chipping, ceilings were bubbles which looked like there may have been leaks, mold in bathroom vents, and lastly there was an old white refrigerator under the night stand. Security was called throughout the night for young party crowds and most people didn’t settle down until 4am. I seen this hotel as overpriced and even though lobby and bar area was nice it gave motel vibes in and around the room. Lastly they give a $4 price option for breakfast when booking that’s not added to the itenerary.that is price gouging and false advertisement. I have pictures as well if all that I’m saying.
Stayed 1 night in Feb 2025

6/10 Okay

MIAOYAN

Stayed 2 nights in Feb 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean
Stayed 1 night in Feb 2025

10/10 Excellent

Tiffany

Stayed 1 night in Feb 2025

10/10 Excellent

Natasha

Liked: Property conditions & facilities
Easy Check in, Friendly staff, Very clean
Stayed 1 night in Feb 2025

4/10 Poor

Karren Lynae

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I couldn’t take a shower due to no hot water!! Ruined my Valentine’s Day
Stayed 1 night in Feb 2025

10/10 Excellent

allen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Juvy

Stayed 1 night in Feb 2025

6/10 Okay

Caryl

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel room was great. However we paid for a city view and this was not a city view so they offered us a late check of an hour later...sadly we woke up to banging on walls and ceiling at 9 am...we were offered ear plugs for the construction...other things to list but oversll disappointed
Stayed 1 night in Feb 2025

10/10 Excellent

Darwim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it, close to my concert and accessible
Stayed 1 night in Feb 2025

6/10 Okay

Nina

Traveled with group

Not a great experience

Breakfast buffet was not worth 25$, parking $25, we didn’t sleep-our room was next to the elevator and we could hear the sounds of the elevator, some kids knocking on doors at 1am playing games. The carpet in our room was dirty with some wet spot. First time staying at Sheraton and most likely not going to again.
Stayed 1 night in Feb 2025

6/10 Okay

Crystal, Evans

Traveled with partner
Property is “under renovation” but our room clearly was one of the ones that was not renovated yet. Bathroom was cramped and tiny. Bed was caved in, mattress was horrible. You could see the indentations on each side of the bed. Valet was inattentive and we had to get our own car
Stayed 1 night in Feb 2025

8/10 Good

Odilon

Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel is ok
Stayed 1 night in Feb 2025