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Sheraton Charlotte Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
Seasonal outdoor pool
Meeting facility
View from room
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available

Explore the area

Map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Charlotte Convention Center
    ‪10 min walk‬
  • Spectrum Center
    ‪12 min walk‬
  • Bank of America Stadium
    ‪20 min walk‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪12 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 King Bed, Non Smoking, City View

9.6 out of 10
Exceptional
(4 reviews)
  • 321 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 2 Double Beds, Non Smoking, City View

  • 321 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 King Bed, Non Smoking

  • 321 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout drapes

Club Room, 2 Queen Beds

  • 321 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Corner

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Corner

9.0 out of 10
Wonderful
(2 reviews)
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Corner

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds, Corner

9.0 out of 10
Wonderful
(4 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(16 reviews)
  • 321 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, City View

8.2 out of 10
Very good
(16 reviews)
  • 321 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Traditional Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(100 reviews)
  • 321 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Traditional Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(113 reviews)
  • 321 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom

LCD TV

Club Suite, 1 Bedroom

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner | Living area | LCD TV

Junior Suite, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout drapes

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 321 sq ft
  • Sleeps 4
  • 2 Double Beds

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4.1 out of 5, Very Good, (1006)
$234 nightly
The price is $234 total
includes taxes & fees
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About this property

Sheraton Charlotte Hotel

4-star Charlotte hotel, connected to the convention center in Uptown Charlotte
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a rooftop terrace, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Sheraton Charlotte Hotel features a 24-hour fitness center and a seasonal outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 29 meeting rooms. Event facilities measuring 66737 square feet (6200 square meters) include a conference center. This business-friendly hotel also offers a rooftop terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Charlotte Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:30 AM.
Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Craft City Sports Pub - This poolside bistro serves lunch only. Guests can enjoy drinks at the bar. Open select days.
City Lights Rooftop - This rooftop bar serves dinner only. Open select days.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Social Bar & Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (66,737 square feet of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from November 12 2024 to July 1 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 25 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May 29 to September 06
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Sheraton Charlotte Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 905 out of 1521 reviews
Rating 8 - Good. 266 out of 1521 reviews
Rating 6 - Okay. 160 out of 1521 reviews
Rating 4 - Poor. 102 out of 1521 reviews
Rating 2 - Terrible. 88 out of 1521 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel!! The only place I stay when I go to Charlotte
Stayed 1 night in Mar 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The overall stay at the hotel was good but the house keeping did the bare minimum. They didn’t make the beds and there was hair from the previous guest swept in the corner. And there were young adults playing And acting as if they were housekeepers at around 11pm on the first night we were there
Stayed 2 nights in Mar 2025

10/10 Excellent

Kristen

Liked: Amenities
Easy
Stayed 1 night in Mar 2025

10/10 Excellent

Billy Tillman

Stayed 1 night in Mar 2025

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Uhg

Downgraded us because we booked through hotels.com. Promised us free breakfast to make up for it, and then charged us for breakfast. It was just a huge headache for only staying two nights. There were also two huge conventions on both nights we stayed, to the point it was difficult walking through the lobby just to catch the elevator. Would either just avoid the Sheraton or book directly through them because they don’t care about their guests at all.
Stayed 2 nights in Mar 2025

10/10 Excellent

Timeshi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Nina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Made us feel welcomed and comfortable in every way.
Stayed 1 night in Mar 2025

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room 301 was extremely noisy you could hear everyone flushing the toilet or taking a shower. Very loud. Room is also very dark. Need more lights. Other than that it was very nice
Stayed 3 nights in Mar 2025

6/10 Okay

Rekha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Team***

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2025

6/10 Okay

Jorge

Traveled with partner
Problem with my card to open the room door. They couldn’t fix it till next day. After claiming from door. I didn’t expect it for Sheraton
Stayed 3 nights in Mar 2025

10/10 Excellent

Lindsey

Stayed 2 nights in Mar 2025

8/10 Good

Katherine

Liked: Staff & service, room comfort

Wouldn’t stay again.

The room was not the best kept: there was a random white mini fridge just sitting under the desk as if there was no other place they could find to put it (or no other color to better match the decor). No closet in the room or place to hang clothing. The back of the bathroom door was falling apart, I assume the wood was warped from water damage. There was a loud noise about every 20 minutes all night in the room.
Stayed 1 night in Mar 2025

10/10 Excellent

Lukas

Stayed 2 nights in Mar 2025

8/10 Good

Ronnie, Atlanta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jerrod

Stayed 2 nights in Dec 2024

6/10 Okay

Anthony

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

les

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
They were doing work in the room above us. I understand that some stuff just needs to happen but it went on after 6 in the evening and started again at 7 am the next morning. I complained to the front desk twice and they said they would take care of it. It indeed stopped...for about 5 minutes. Saws, hammering and random banging. Just ridiculous. The worst experience I've had staying at a hotel in my life. They also fail to mention that you have to pay for parking in THEIR PARKING DECK! Just unacceptable. The front desk staff, both on the phone and in person were absolutely no help whatsoever. The person at check out just said to talk to Expedia about maybe getting a refund. No accountability. Both of my neighbors were complaining this morning to me and my wife. I WILL NEVER STAY THERE AGAIN. can't say it strongly enough, worst hotel experience ever.
Stayed 1 night in Mar 2025