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Sleep Inn & Suites at Concord Mills

2.5 star property

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Photo gallery for Sleep Inn & Suites at Concord Mills

Suite, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Restaurant
In-room safe, desk, iron/ironing board, free WiFi
Lobby
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$91
includes taxes & fees
Jan 1 - Jan 2, 2026

Explore the area

View in a map
7821 Gateway Lane, Concord, NC, 28027
  • Place, Great Wolf Lodge Water Park
    ‪12 min walk‬
  • Place, Concord Mills
    ‪12 min walk‬
  • Place, SEA LIFE Charlotte-Concord Aquarium
    ‪3 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Non Smoking

7.6 out of 10
Good
(61 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(35 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Suite, Non Smoking

7.6 out of 10
Good
(14 reviews)
  • 450 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

  • 450 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

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About this property

Sleep Inn & Suites at Concord Mills

Concord hotel close to Concord Mills
This hotel features a fitness center, coffee/tea in a common area, and a seasonal outdoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite. Housekeeping is available on request.
Sleep Inn & Suites at Concord Mills offers 116 accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is offered on request and change of towels can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Sleep Inn & Suites at Concord Mills features a fitness center and a seasonal outdoor pool. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 484 square feet (45 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and coffee/tea in a common area. Onsite self parking is complimentary.

Sleep Inn & Suites at Concord Mills has designated areas for smoking.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 484 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sleep Inn Concord
Sleep Inn Hotel Concord
Sleep Inn Concord Mills Hotel
Sleep Inn Concord Mills
Sleep Inn & Suites at Concord Mills Hotel
Sleep Inn & Suites at Concord Mills Concord
Sleep Inn & Suites at Concord Mills Hotel Concord

Sleep Inn & Suites at Concord Mills Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 469 out of 1009 reviews
Rating 8 - Good. 228 out of 1009 reviews
Rating 6 - Okay. 141 out of 1009 reviews
Rating 4 - Poor. 70 out of 1009 reviews
Rating 2 - Terrible. 101 out of 1009 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

niveditha and Raghunath

Stayed 1 night in Sep 2025

10/10 Excellent

Alondra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and welcoming. There’s many nearby fast food and restaurant options. The bed and pillows were comfortable. The room was a good size also.
Stayed 2 nights in Sep 2025

4/10 Poor

Lisa

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There must be ZERO sound proofing at this facility!! Sounded like the interstate traffic (nearby) was literally in the room with us! The a/c unit “white noise” was not even sufficient to drown it out.
Stayed 1 night in Sep 2025

6/10 Okay

Curtis

Stayed 2 nights in Jul 2025

10/10 Excellent

Carlos, Durham

Stayed 3 nights in Sep 2025

6/10 Okay

John

Traveled with family
Disliked: Property conditions & facilities, room comfort
It was ok, though overpriced. Maintenance was lacking and the beds were... Not good. Shower curtain did nearly nothing and the floor was absolutely covered in water after taking a shower. On the plus side it was quiet and the AC worked like a champ.
Stayed 2 nights in Sep 2025

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff were very friendly. The only thing I didn't like was the small pillows on the bed.
Stayed 1 night in Sep 2025

4/10 Poor

Brian

Business traveler
Disliked: Property conditions & facilities, room comfort

Just a place to lay your head

Stayed 3 nights in Sep 2025

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
The first room they stuck me in was filthy food on floor pictures missing off wall walls filthy lamps all stained mattresses stained. Then they stuck me in another room next to it same thing filthy floor not swept after they stick me into one more room wasn’t as dirty but bed mattress and lamps stained the lady said she checked it and nothing was wrong with it then she was rude to me said I’m so sorry it’s not up to your standards I was like how is clean not a standard wouldn’t give me my money back so I was stuck and when I went to get my stuff out of my car their was a man leaning on my car and he had his stuff thrown in the hood of my car so I felt unsafe as well very disappointed the pictures they gave kn the web sight are not of this hotel even though it says it is it’s not very misleading I will never go to another sleep inn and suites in my life or anything affiliated with them I really think I need some of my money back I had to go to Walmart and get cleaning supplies and clean it myself . after paying 849.00 you think it would have been clean . I would add the pictures but no place to do so but I will be contacting corporate not that it will do any good they really need to clean up the concord mills hotel it’s bad.
Stayed 7 nights in Sep 2025

6/10 Okay

Zach

Stayed 2 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Ashlee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bang for your buck hotel, clean beds, nice showers.
Stayed 1 night in Sep 2025

10/10 Excellent

Thomas

Stayed 1 night in Sep 2025

10/10 Excellent

Fred Grant Anderson

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable with good price.
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Traveled with family
Liked: Amenities
Clean Safe
Stayed 1 night in Sep 2025

10/10 Excellent

jatin

Stayed 1 night in Sep 2025

8/10 Good

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very good. 1st room ac didnt work had to move
Stayed 1 night in Sep 2025

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A quality location for the price.
Stayed 1 night in Aug 2025

8/10 Good

Owens

Stayed 1 night in Sep 2025

10/10 Excellent

Shaunte

Stayed 1 night in Sep 2025

8/10 Good

Omar, Beloit

Liked: Cleanliness, staff & service
Nice clean room and shower. Great area with many stores and restaurants nearby.
Stayed 2 nights in Sep 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean. Easy access to restaurant and entertainment options
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Stayed 1 night in Sep 2025

4/10 Poor

Phillip

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property needs to be updated, customer service was great but we had to return to service desk twice once for a broken air conditioner moved rooms and could get in the door and the microwave was broken.
Stayed 1 night in Sep 2025