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SpringHill Suites Charlotte City Center

2.5 star property

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Photo gallery for SpringHill Suites Charlotte City Center

Meeting facility
Bar (on property)
Banquet hall
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • Laundry

Explore the area

Map
311 East 5th Street, Charlotte, NC, 28202
  • Spectrum Center
    ‪7 min walk‬
  • Charlotte Convention Center
    ‪9 min walk‬
  • Bank of America Stadium
    ‪19 min walk‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪18 min drive‬

Room options

View all photos for Studio Suite, 2 Queen Beds, Non Smoking

32-inch Smart TV with satellite channels, TV, Netflix

Studio Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Studio Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mobility Accessible, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Studio Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Hearing Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Studio Suite, 1 King Bed (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds (Hearing Accessible)

In-room safe, desk, laptop workspace, iron/ironing board

Studio Suite, 2 Queen Beds (Hearing Accessible)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

In-room safe, desk, laptop workspace, iron/ironing board

Studio Suite, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 4
  • 1 King Bed

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Exterior

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4.4 out of 5, Excellent, (1330)
The price is $186
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$214 total
includes taxes & fees
May 19 - May 20
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About this property

SpringHill Suites Charlotte City Center

Hotel in Uptown Charlotte
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, valet parking, coffee/tea in a common area, and a business center are onsite. Housekeeping is available on request.
SpringHill Suites Charlotte City Center offers 195 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. 32-inch Smart televisions come with premium satellite channels and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers.

This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This hotel offers access to a business center and meeting rooms. Event facilities measuring 4090 square feet (380 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Onsite parking is available (surcharge).

SpringHill Suites Charlotte City Center is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
Uptown Bar - This bar serves light fare only.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 40 per night; includes in/out privileges)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Uptown Bar

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,090 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable/satellite channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 40 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

SpringHill Suites Marriott Charlotte Uptown Hotel
SpringHill Suites Marriott Uptown Hotel
SpringHill Suites Marriott Charlotte Uptown
SpringHill Suites Marriott Charlotte Uptown Hotel
SpringHill Suites Marriott Uptown Hotel
SpringHill Suites Marriott Charlotte Uptown
SpringHill Suites Marriott Uptown
Hotel SpringHill Suites by Marriott Charlotte Uptown Charlotte
Charlotte SpringHill Suites by Marriott Charlotte Uptown Hotel
Hotel SpringHill Suites by Marriott Charlotte Uptown
SpringHill Suites by Marriott Charlotte Uptown Charlotte
SpringHill Suites Charlotte City Center Hotel
SpringHill Suites by Marriott Charlotte Uptown
SpringHill Suites Charlotte City Center Charlotte
SpringHill Suites Charlotte City Center Hotel Charlotte

SpringHill Suites Charlotte City Center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 708 out of 1005 reviews
Rating 8 - Good. 175 out of 1005 reviews
Rating 6 - Okay. 61 out of 1005 reviews
Rating 4 - Poor. 29 out of 1005 reviews
Rating 2 - Terrible. 32 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

April

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Perfect location to the Spectrum Center. Different options for parking close by if you decide not to valet. Our bathroom/toilet wasn’t clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Jonathan T

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and incredibly convenient for going to a basketball game at spectrum center.
Stayed 1 night in Feb 2025

10/10 Excellent

Lorin

Stayed 1 night in Jan 2025

10/10 Excellent

Donrell

Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness

Not worth the money

It was a great location for the basketball game at the Spectrum center. That is its selling point for sure. It is definitely overpriced for the room and amenities though. I paid over $300 to stay one night because of the $40 fee for parking on top of the room fee. The room itself was more like a 2 star hotel. First of all, when I pulled my comforter back on the bed, there was a big long hair right in the middle of the bed. The sheets were wrinkled like someone had taken a little nap in it and then covered it back up. It was so late that I did not try to get new sheets. I went to bed with sweats and a hoodie on and hoped for the best. I was exhausted. Next, the bathroom towels were tiny, the toilet roll holder was broken and there was wall paper peeling off the wall in the bathroom. Also, the rooms are not soundproof at all.We got to hear all the partying around us like we were part of it. They do give ear plugs which should have been a sign of how noisy it was going to be. The women at the front desk were very kind at checkout. The guy that checked us in seemed a little put out with me though because I asked about the $50 "amenity fee" that they add to the bill. My bad. Another reason I didn't complain about the sheets. I didn't want his ire again. All in all, I'll not pay to stay there again. I go to Charlotte quite a bit and have stayed in several of the hotels around the Spectrum center. This one is NOT worth the money, I promise.
Stayed 1 night in Jan 2025

10/10 Excellent

LESLIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay!!!

It was comfortable, quiet, and cozy!!!
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Gerald L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

ann

Business traveler
Liked: Cleanliness, staff & service
the fees to park are absolutely ridiculous
Stayed 2 nights in Jan 2025

8/10 Good

TeQuilla

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

HARADA

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Kiara

Stayed 1 night in Jan 2025

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property secured at night and elevator is secured also
Stayed 1 night in Jan 2025

6/10 Okay

Jonae

Stayed 1 night in Jan 2025

4/10 Poor

Mollie

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Parking was very difficult due to the proximity to the Spectrum Center. Our room was right above the CAT system so every 30-45 minutes we had a train driving below our room and a bell ringing to alert drivers.
Stayed 1 night in Jan 2025

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jose, Smithfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Nov 2024

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel and right across from concert venue
Stayed 1 night in Oct 2024

10/10 Excellent

Santana

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

4/10 Poor

oliver

Stayed 2 nights in Dec 2024

10/10 Excellent

Christine, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Rachel Ann

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
they are not consistent in doing house keeping, i had to keep asking them to make up the room but they only throw in towel and never picked up trash in my room. Finally they send in someone to just make the bed one time and never cleaned the room! i expect alot from Marriott. I'm disappointed
Stayed 1 night in Jan 2025