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Staybridge Suites Charlotte Ballantyne by IHG

3.0 star property

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Photo gallery for Staybridge Suites Charlotte Ballantyne by IHG

Indoor pool, open 8 AM to 10 PM, sun loungers
Exterior
Premium bedding, desk, laptop workspace, blackout drapes
Full-size fridge, microwave, stovetop, dishwasher
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Hot Tub
  • Pet friendly
  • Free WiFi

Explore the area

Map
15735 Brixham Hill Avenue, Charlotte, NC, 28277
  • The Amp Ballantyne
    ‪8 min walk‬
  • Quail Hollow Club
    ‪10 min drive‬
  • Carowinds Theme Park
    ‪18 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Kitchen

  • 753 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Premium bedding, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Kitchen

  • 366 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Communications Accessible)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Accessible, Kitchen (Communications Accessible)

  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, Kitchen

Premium bedding, desk, laptop workspace, blackout drapes

Studio Suite, Kitchen

  • 366 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Kitchen

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Kitchen

  • 506 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed, Accessible, Kitchen (Communications Accessible)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible, Kitchen (Communications Accessible)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Comms Accessible. Roll-In Shower)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Accessible, Kitchen (Comms Accessible. Roll-In Shower)

  • 366 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Accessible, Kitchen (Communications Accessible)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Accessible, Kitchen (Communications Accessible)

  • 753 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Kitchen

  • 753 sq ft
  • Sleeps 8
  • 1 Queen Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Accessible, Kitchen (Communications Accessible)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Accessible, Kitchen (Communications Accessible)

  • 506 sq ft
  • Sleeps 8
  • 1 Queen Bed and 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible, Kitchen (Communications Accessible)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Communications Accessible)

  • 366 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Accessible Tub)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Accessible, Kitchen (Accessible Tub)

  • 366 sq ft
  • Sleeps 4
  • 1 Queen Bed

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About this property

Staybridge Suites Charlotte Ballantyne by IHG

3-star hotel in Ballantyne
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, a hot tub, and coffee/tea in a common area. Limited housekeeping is available.
Staybridge Suites Charlotte Ballantyne by IHG offers 118 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on weekdays only and change of towels can be requested. Housekeeping is provided on a limited basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Staybridge Suites Charlotte Ballantyne by IHG provides a hot tub and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3-star property consist of a 24-hour business center and a meeting room. This business-friendly hotel also offers barbecue grills, a vending machine, and multilingual staff. Complimentary self parking is available on site.

Staybridge Suites Charlotte Ballantyne by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:00 AM. A complimentary manager's reception is offered on select days.

Languages

Arabic, English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle up to 2 mi
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Golf
  • Golf carts
  • Hot tub
  • Indoor pool
  • Shopping

Family friendly

  • Children's games
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekdays only)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per week
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per pet, per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Staybridge Suites Charlotte Ballantyne Hotel
Staybridge Suites Charlotte Ballantyne
Staybridge Suites Charlotte Ballantyne by IHG Hotel
Staybridge Suites Charlotte Ballantyne an IHG Hotel
Staybridge Suites Charlotte Ballantyne by IHG Charlotte
Staybridge Suites Charlotte Ballantyne by IHG Hotel Charlotte

Staybridge Suites Charlotte Ballantyne by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 927 reviews
Rating 8 - Good. 196 out of 927 reviews
Rating 6 - Okay. 87 out of 927 reviews
Rating 4 - Poor. 39 out of 927 reviews
Rating 2 - Terrible. 46 out of 927 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Kira

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The surfaces in my room were sticky- not cleaned. The pool was too hot and hot tub too cool. There was a sexual offender that entered the hotel as I was coming in at 9:00pm. Security had to chase him. There was no syrup at breakfast an hour before the breakfast hour ended. I was overall disappointed
Stayed 2 nights in Dec 2024

10/10 Excellent

JOSHUA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a nice place with all the amenities that I needed for my trip
Stayed 1 night in Dec 2024

10/10 Excellent

Debbie

Stayed 1 night in Dec 2024

2/10 Terrible

Yvette

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
They purged my pay at the property reservation done through Expedia when I got to the hotel, then told me to rebook a new reservation, which I payed. After a dispute they refunded the one payment from the rebookingb and charged my credit card without my permission for the higher amount that was booked to pay at the property that they purged.
Stayed 1 night in Dec 2024

10/10 Excellent

Issac

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, room comfort
Spacious, decent room for the price
Nice-sized suites. We appreciated having a separate kitchen/living area and the bedroom/bathroom in an adjoining room—felt more like an apartment. Full fridge, cooktop, microwave & sink—would be great for someone doing an extended stay. We enjoyed using the indoor pool, though the hot tub was more like a lukewarm tub. Someone else using the spa noted that there was cold water coming out of 2 of the jets, so I think it needed some repair. Otherwise, the sink drain in our bathroom was clogged and backed up for our whole stay, which wasn’t ideal. There was also a corner of the bedroom where the carpet was pulling up and looking kinda junky. In general, I would say the hotel needs some maintenance, but it was a pretty comfortable stay with plenty of space for 2 people or a small family. Free breakfast had decent options & good coffee. We would stay again, but I would request a different room.
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa M

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with kitchen, separate bedroom and living room was clean and spacious. Basic kitchen tools were provided. Hot tub and pool could use some attention. Courtyard and breakfast was real nice. Coffee was fair to the taste. Staff was nice. Liked having our dogs along. We would stay here again.
Stayed 5 nights in Dec 2024

10/10 Excellent

Benjamin

Stayed 1 night in Dec 2024

6/10 Okay

Loree

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I've stayed here many times over the past 7 years and I can see the hotel has gone downhill regarding the staff friendliness and the breakfast. The selections are few compared to before and the breakfast staff is not as attentive to refilling items as before. There is now a huge charge for cleaning the room if earlier than 8 days stay and we had to call numerous times for towels and toilet paper. We were a bit disappointed.
Stayed 14 nights in Dec 2024

4/10 Poor

Patrice

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not clean. I changed rooms 3 times and all rooms were bad, curtains coming down, wall switches dirty, spots on floors and furniture, heating was not working (my room temp was 57 degrees all night on first night until maintenance came the next day around noon). No refund.
Stayed 4 nights in Dec 2024

10/10 Excellent

Zybriona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Stayed 1 night in Dec 2024

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I had an amazing stay after enjoying the city of Charlotte being able to enjoy the heated pool was a fun filled bonus!
Stayed 1 night in Dec 2024

10/10 Excellent

Cameron

Stayed 3 nights in Dec 2024

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Brannon

Stayed 1 night in Nov 2024

10/10 Excellent

AJAY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Simmone

Stayed 4 nights in Nov 2024

10/10 Excellent

cheryl

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property from Wednesday 12/28-12/22/24. I arrived early expecting to eait until 3pm to check in but the lovey lady at the front desk checked in on right away. She was professional and friendly. She recommended some local events closeby. The pool was in good condition and the hot tub was amazinb The grounds was beautiful. The room was updated, clean and equip with everything we would need for our 4 day stay. We enjoyed the breakfast buffet. We will be making this out christmas tradition.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Taylor

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I like the convenience of a breakfast in the morning and convenient to have so many restaurants around the hotel. Very disappointed because I booked that hotel specifically because it had an indoor pool but the indoor pool was freezing, so that was very disappointing.
Stayed 1 night in Dec 2024

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty f room for a family of four to spread out and have some space.
Stayed 1 night in Nov 2024

8/10 Good

Mary, Marengo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Linda

Liked: Staff & service, property conditions & facilities
Room was nice but need closer attention to upkeep amd cleaning
Stayed 4 nights in Dec 2024

8/10 Good

David, Dallas

Disliked: Property conditions & facilities
I found a cockroach in the kitchen, which was not amusing. Only one of the burners on the stove worked - the small one. I stayed for 3 days, and nobody cleaned my room or took out the trash. Which I guess, if you think about it, explains the cockroaches. It is a beautiful property, but I think the maintenance has slipped.
Stayed 2 nights in Dec 2024

8/10 Good

kamree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the coziness. I just didn’t like that I didn’t get the room that I booked. I booked (& prepaid) a one bedroom suite with a walk in shower and was given a studio. The concierge told me that the room i booked was handicapped and that the studio suite is equivalent to that. I would’ve preferred to have been told that ahead of time.
Stayed 2 nights in Dec 2024