The Ballantyne, A Luxury Collection Hotel, Charlotte

5.0 star property

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View from property
3 bars/lounges, lobby lounge
Cottage, 4 Bedrooms, Balcony | Frette Italian sheets, premium bedding, pillowtop beds, minibar
2 indoor pools, seasonal outdoor pool, cabanas (surcharge)
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
10000 Ballantyne Commons Pkwy, Charlotte, NC, 28277
  • The Amp Ballantyne
    ‪6 min walk‬
  • Carowinds Theme Park
    ‪13 min drive‬
  • SouthPark Mall
    ‪16 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪24 min drive‬

Room options

Deluxe Room, 1 King Bed, Balcony

  • 355.8 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

Grand Room, 2 Queen Beds, Park View

  • 355 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed, Park View

  • 355 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Balcony

  • 355.8 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds (Hearing Accessible)

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

Grand Room, 1 King Bed, Balcony, Park View

  • 355.8 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed, Balcony, Park View

  • 1195 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed, Balcony, Park View

  • 796.5 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

Grand Room, 2 Queen Beds, Balcony, Park View

  • 355 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 2 Queen Beds, Park View (Mobility/Hearing Access, Roll-In Shwr)

  • 355.2 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

Cottage, 4 Bedrooms, Balcony

  • 3671 sq ft
  • Sleeps 8
  • 4 Double Beds

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 354 sq ft
  • Sleeps 2
  • 1 King Bed

Grand Room, 1 King Bed, Balcony, Park View (Hearing Accessible)

  • 355 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed, Balcony, Park View (Mobility Accessible, Tub)

  • 797 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

Grand Room, 1 King Bed, Park View (Hearing Accessible)

  • 354 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

Grand Room, 1 King Bed, Park View (Mobility Accessible, Tub)

  • 355 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

Grand Room, 2 Queen Beds, Park View (Mobility Accessible, Tub)

  • 355 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Ballantyne, A Luxury Collection Hotel, Charlotte

5-star hotel in Ballantyne
2 indoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free valet parking, and a free area shuttle are also provided. Other amenities include 3 bars/lounges, a 24-hour health club, and a poolside bar. Housekeeping is available on request.
The Ballantyne, A Luxury Collection Hotel, Charlotte offers 244 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LED televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include offices and desks, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

A 24-hour health club and complimentary bicycles are featured at the hotel. 2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

Children under 13 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

The Ballantyne, A Luxury Collection Hotel, Charlotte features a full-service spa, 2 indoor swimming pools, a 24-hour health club, and a hot tub. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to 29 meeting rooms and coworking spaces. Event facilities measuring 6230 square feet (579 square meters) include a conference center. This luxury hotel also offers a seasonal outdoor pool, a sauna, and a terrace. A complimentary area shuttle within 1 miles is available for guests. Onsite self parking and valet parking are complimentary.

The Ballantyne, A Luxury Collection Hotel, Charlotte is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 1:00 PM.
Gallery Restaurant - Overlooking the golf course and garden, this restaurant specializes in American cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
The Ryal - Overlooking the golf course and garden, this lobby lounge specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Outdoor Pool Bar - Onsite bar. Open select days.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 1 mi
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 14 to 40 for adults and USD 6 to 15 for children
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gallery Restaurant
  • Outdoor Pool Bar
  • The Ryal

Things to do

  • 2 indoor pools
  • 24-hour health club
  • Art gallery
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hot tub
  • Piano
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 indoor pools
  • Children's games
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • Playground
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 29 meeting rooms
  • Computer station
  • Conference center (6,230 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Handrails in stairways (36 inches high)
  • Hardwood flooring in public areas
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 3 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2001
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels
  • First-run movies
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Office
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 14 to 40 for adults, and USD 6 to 15 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Children under 13 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ballantyne Luxury Collection
Ballantyne Luxury Collection Charlotte
Ballantyne Luxury Collection Hotel
Ballantyne Luxury Collection Hotel Charlotte
The Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Ballantyne Hotel Charlotte
The Ballantyne A Luxury Collection Hotel
The Ballantyne a Luxury Collection Hotel Charlotte
The Ballantyne A Luxury Collection Hotel Charlotte
The Ballantyne, A Luxury Collection Hotel, Charlotte Hotel
The Ballantyne, A Luxury Collection Hotel, Charlotte Charlotte

The Ballantyne, A Luxury Collection Hotel, Charlotte Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 719 out of 944 reviews
Rating 8 - Good. 132 out of 944 reviews
Rating 6 - Okay. 49 out of 944 reviews
Rating 4 - Poor. 25 out of 944 reviews
Rating 2 - Terrible. 19 out of 944 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Shivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Stay

My short stay was amazing. The room and hotel are super clean. The bed was comfortable, and Mary Faye at the front desk was very welcoming and helpful. She had a sweet anniversary gift and a note in the room waiting on us. They have a lot of food walking distance and even a free shuttle that will bring you and pick you up to surrounding areas within a mile. Amazing hotel.
Stayed 1 night in Feb 2025

8/10 Good

Farah

Stayed 1 night in Feb 2025

10/10 Excellent

Leanelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Irsha

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was ok. We arrived later than expected. Go to take a shower and the bathtub had a dirty rag left in the shower, I’m assuming from the previous guest. Not to my standards considering what I paid for the room. Also, it said my room included a mini fridge. Yep there was one to purchase things out of but where is the one to store my leftovers? We had dinner and my leftovers went to waste due to no fridge that stated would be there
Stayed 1 night in Feb 2025

10/10 Excellent

Moe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing the Staff were very friendly and helpful. The whole staff go out of their way to make u feel at home .
Stayed 2 nights in Feb 2025

10/10 Excellent

KHURSHIDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing weekend

Absolutely amazing. My girlfriend and I absolutely loved it! The hotel restaurant was amazing also.
Stayed 1 night in Feb 2025

8/10 Good

Husna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice getaway

Beautiful hotel and excellent service. Pool was chilly and hot tub was not hot enough but are was clean and sauna was nice. Shower pressure was low. Outside grounds were amazing and the hotel is very kid friendly. Restaurant brunch was pricey but food was good. Overall the experience was enjoyable.
Stayed 1 night in Feb 2025

10/10 Excellent

Maudeline, Fayetteville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!!
Stayed 2 nights in Feb 2025

10/10 Excellent

emilie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent! They gave us a complimentary dessert straight to our room for my boyfriend’s birthday! Definitely coming back for few more days in this hotel. 5 stars ⭐️
Stayed 1 night in Feb 2025

8/10 Good

stacey

Stayed 1 night in Feb 2025

8/10 Good

Muni Venkata J

Stayed 1 night in Feb 2025

10/10 Excellent

Tara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all great
Stayed 2 nights in Feb 2025

10/10 Excellent

Elias

Stayed 1 night in Feb 2025

10/10 Excellent

Candice Waters

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved how close eateries were to the hotel. A very active area.
Stayed 1 night in Feb 2025

8/10 Good

tyler

Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2025

10/10 Excellent

Coles

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. The staff are very friendly and helpful
Stayed 1 night in Jan 2025

10/10 Excellent

Clarrissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Farah

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel! Very clean with very kind staff! Can't wait to return!
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle, Kiawah Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Lots of places to walk to, playground for kids up to age 10 or so. However, we were horribly disappointed that this was a NYE stay and the kids didn’t get to use the pool because it was out. Not anyone’s fault exactly but I chose this hotel from their pool photos for a fun night out. Instead we just watched tv all night because what else was there to do with small kids at a hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

dominick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025