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The Independence Inn Charlotte/Matthews Hotel

3.0 star property

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Photo gallery for The Independence Inn Charlotte/Matthews Hotel

Welcome to our reception area, featuring a stylish desk and comfortable seating for check-in.
Located in the heart of the city, the Charlotte Convention Center offers a striking glass facade and access to the bustling streets.
Enjoy meals in the dining area with a large table and chairs, a kitchenette with microwave and toaster, and a cozy seating area with additional chairs.
Two single beds with white linens and a flat-screen TV are featured in this stylish room.
Golfers gather around the putting green on this well-manicured course.

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

Map
2501 Sardis Road N, Charlotte, NC, 28227
  • Bojangles' Coliseum
    ‪11 min drive‬
  • Spectrum Center
    ‪16 min drive‬
  • SouthPark Mall
    ‪16 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 King Bed

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About this property

The Independence Inn Charlotte/Matthews Hotel

3-star hotel in East Forest
This smoke-free hotel features a 24-hour fitness center, a business center, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
The Independence Inn Charlotte/Matthews Hotel offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

The Independence Inn Charlotte/Matthews Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

The Independence Inn Charlotte/Matthews Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 128 out of 301 reviews
Rating 8 - Good. 58 out of 301 reviews
Rating 6 - Okay. 54 out of 301 reviews
Rating 4 - Poor. 31 out of 301 reviews
Rating 2 - Terrible. 30 out of 301 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

6/10 Okay

Jon

Stayed 2 nights in Apr 2025

10/10 Excellent

Tyrone

Stayed 7 nights in Apr 2025

6/10 Okay

Justa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Melvin

Business traveler
Liked: Cleanliness, staff & service, room comfort

Ol Man's review.

My stay was very good with exception to Elevator having issues. Other than that it was excellent. Staff was Great especially the young man on evening shift.
Stayed 1 night in Apr 2025

6/10 Okay

William, Charleston

Liked: Cleanliness, staff & service
The halls smelled like smoke . . . The bathrooms are very outdated
Stayed 1 night in Apr 2025

4/10 Poor

Ashley

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was really great but the rooms were unkempt, leaky faucets and toilets . I found a used bandaid in my freshly “cleaned “ bed when we had to switch rooms because of poor plumbing , the bathrooms had hair on the floors and the smoke from cigarettes travelled to our non smoking rooms. The best thing about this place was the staff - all super friendly and accommodating but the rooms were very unclean.
Stayed 3 nights in Apr 2025

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service

EVERYTHING smelled like weed

Pros: The hotel was clean, staff was friendly, beds were pretty comfortable, hot breakfast, and convenient location. Cons: The entire hotel smelled like marijuana. Literally the entire hotel: the parking lot, the elevator, hallways, and everything in the rooms (bed linens, carpet, towels etc). On arrival, the hallway on the floor with our rooms was actually smokey. I told the staff at the front deck about the smoke and they said they would “look into it”. The smoke and smell was so bad that it stuck to our clothes and hair. We embarrassing arrived at a wedding with our family smelling like weed. We stayed two nights and smoke situation was TERRIBLE the entire stay. We also saw people (unsure if they were guests, staff, or non hotel people)) smoking weed and drinking out of brown paper bags in the parking lot. Morning to night, this place was smokey and stinky. The hotel is older, but clean and comfortable. Had it not been for all weed smoke/stink, we would consider staying again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2025

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2025

6/10 Okay

Anna

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

I've stayed in worse

When we checked in we had to wait while the employee was fixing issues- which is fine in itself- but then we found stains on our sheets and our mini fridge did not work. When asked to just swap these items we were told it would be done and wasn't which caused our food to go bad. They ended up swapping us to a new room which the bed in was pretty awful. Paint was falling off the walls and the wifi was barely useble. The guy at the desk on the afternoons was great and breakfast (and the breakfast attendant) was good as well.
Stayed 4 nights in Apr 2025

10/10 Excellent

Dominique

Stayed 1 night in Mar 2025

4/10 Poor

Cynthia

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is not what it looks like online. they need to update their photos. its basically a trap/ghetto hotel. the ceiling in our room was all over the floor like it needs to be remodeled or cleaned or maybe just throw the whole building away and start over again. only perks is that its very close to great dining options and shopping.
Stayed 4 nights in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is really good and the staff is very friendly and TVs have app
Stayed 2 nights in Apr 2025

8/10 Good

KELLY

Traveled with family
Liked: Amenities
The property was in a good location, close to many attractions. There was plenty of well lit parking. The rooms were clean and appeared to be well maintained. Overall for the price I was very happy.
Stayed 2 nights in Apr 2025

10/10 Excellent

Annette

The staff was very friendly with us. The only thing that I did not like is that our key cards kept deactivating even without having them near our cell phones.
Stayed 1 night in Apr 2025

8/10 Good

Donnetta

Traveled with family
Liked: Cleanliness, staff & service
It was fine
Stayed 1 night in Apr 2025

6/10 Okay

Courtney

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Booked 2 rooms for the night check in was easy got our rooms and key cards went up to the rooms my husband and I had one and my father had the other well we walked into our room and it was a mess it had not been cleaned. Went back to the front desk told the gentleman working he immediately apologized and changed our room. Go back up to the new room we walked into it and the bed wasn’t made nor was the trash taking out and then found out that the room my father was in the bed also wasn’t made up in it so I called down to the front desk and told him. We went back down to the front got 2 new rooms. Went back up my father went to his room and his was good so my husband and I went to ours and again it was not ready either. Back down we went at this point I’m upset and irritated but the gentleman was so nice and he even double checked the housekeeping papers to make sure the rooms he had previously put us in had indeed been marked as cleaned He even went up with us the last time to make sure the room was actually cleaned and to check the previous rooms. If it wasn’t for him being just as upset as my husband and I would have gotten my money back and went else where other then that it is a nice quite place
Stayed 1 night in Apr 2025

10/10 Excellent

John

Stayed 3 nights in Apr 2025

10/10 Excellent

Tyrone

Stayed 3 nights in Mar 2025

6/10 Okay

Kira

Liked: Cleanliness, staff & service
Let’s do some pros and cons, starting with the pros: check in and check out was
Stayed 1 night in Apr 2025

4/10 Poor

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Breyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Chris

Business traveler
Liked: Staff & service
Disliked: Amenities
Inexpensive. Elevator was barely functional. I had to request my room be cleaned up from the front desk, it was only cleaned once. My room key stopped working twice. The smell of cigarettes and 420 was potent every day.
Stayed 7 nights in Mar 2025