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SureStay by Best Western Charlotte Matthews

3.0 star property

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Photo gallery for SureStay by Best Western Charlotte Matthews

Reception
Standard Room, 2 Double Beds, Refrigerator & Microwave | In-room safe, desk, laptop workspace, blackout drapes
Point of interest
Point of interest
Free daily buffet breakfast

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
$73
includes taxes & fees
Jan 12 - Jan 13

Explore the area

View in a map
2501 Sardis Road N, Charlotte, NC, 28227-7724
  • Place, Cinemark Bistro Charlotte
    ‪3 min drive‬
  • Place, McAlpine Creek Greenway
    ‪3 min drive‬
  • Place, Spectrum Center
    ‪15 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay by Best Western Charlotte Matthews

3-star hotel in East Forest
This smoke-free hotel features a 24-hour fitness center, a business center, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
SureStay by Best Western Charlotte Matthews offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

SureStay by Best Western Charlotte Matthews is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

SureStay by Best Western Charlotte Matthews Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 140 out of 345 reviews
Rating 8 - Good. 63 out of 345 reviews
Rating 6 - Okay. 59 out of 345 reviews
Rating 4 - Poor. 38 out of 345 reviews
Rating 2 - Terrible. 45 out of 345 reviews

7.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roberta

Liked: Staff & service
The bathroom needs a lot of work. The toilet rocked every time I sat down, the tub wasn't clean enough to take a bath in, and the wallpaper was peeling. I had to clean around the sink before we used it. The shower faucets needed some manipulation to turn on and off. We could hear the music playing in the lobby all night, but it wasn't loud enough to keep me awake. The staff was good and the breakfast was great.
Stayed 1 night in Oct 2025

2/10 Terrible

Diana

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not as pictured. Really run down place. Old blood stains on my linens when I looked under the covers. Black stains on shower corners. Table lamp light "worked" but light bulb was literally hanging sideways. I locked my door when going to bed since I felt a bit unsafe, I woke up and my door was unlocked.. glad I had the safety lock up top in use too. Every time I would scan my card once to get into my room, I would have to go to front desk for them to re-register my card for it to work again. Mattress is rock hard and I'm not a picky sleeper. The 7.3 rating when I booked was incredible misleading.. but it explains why the place is so "affordable". I left after one day stay even though I paid for two nights. I didn't complain to front desk.. they have signs everywhere addressing some of these issues and plenty of other bad reviews to understand what needs to be fixed. They just don't care. Really nice front desk.. just terrible owners/management
Stayed 2 nights in Sep 2025

4/10 Poor

Maggie

Stayed 1 night in Sep 2025

2/10 Terrible

Marcelino

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First the building was being renovated. They had all the old beds and trash thrown in the back of the building on the floor. The Spanish staff that work there asked me every day that they saw me if I was a guest there mind you they didn’t ask any other guest.
Stayed 2 nights in Sep 2025

4/10 Poor

Debessai

Disliked: Cleanliness, amenities
Good location, but it’s a hotel with old rooms, old furniture, and old bathroom.
Stayed 3 nights in Sep 2025

2/10 Terrible

Ricky

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is not the one pictured in the app! It’s under construction! None of that information was shared with me prior to the reservation! Additionally, they required a 100.00 deposit!
Stayed 2 nights in Sep 2025

2/10 Terrible

Jesus Ernesto

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

DO NOT STAY HERE

A/C did not work , very dirty carpets, smells like weed EVERYWHERE!
Stayed 2 nights in Sep 2025

6/10 Okay

Toluwanimi

Liked: Staff & service
Stayed 2 nights in May 2025

4/10 Poor

Natalia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
They needed to change my room two times, because the first one was a mess, had trash and dirty laundry, the second had a weird smell (something like pee on the carpet); the last one was ok, but I would not come back.
First room was a mess
With trash
The third room, had this stain in the sheet
Stayed 1 night in Aug 2025

10/10 Excellent

Johnny

Stayed 3 nights in May 2025

2/10 Terrible

Edgar

Disliked: Cleanliness, property conditions & facilities
As soon as i walked into the room and walked over to the beds theres was bedbigs walking around in it
Stayed 1 night in Aug 2025

2/10 Terrible

Antonio

Traveled with family
Try to check in no one ever come to front desk
Stayed 2 nights in Aug 2025

8/10 Good

Dana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff here were nice, but the pictures look better than the facility itself. Once I arrived, the outside of the facility was very old and outdated, and once I got inside even more, so my room was clean, again. It just looked very old. I did not have any problems with staffing or anyone there as far as the ambience go. It just wasn’t up to my standards. I personally would not go back.
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Laurel

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs to be updated, properly maintained.
Stayed 2 nights in Aug 2025

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping
Stayed 1 night in Jun 2025

10/10 Excellent

Marcio

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

8/10 Good

Ralph

Stayed 2 nights in May 2025

4/10 Poor

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

S

Our stay was so so...the toilet seat was wiggly, the bathroom door had one hinge, several issued keys had to be reset, noice in hallway at 1:30 AM and a girl showed up on our last day with a sheet wrapped around her to reception. She said all of her clothes were taken!!! I gave her some of mine. Other than that the young lady who works breakfast was excellent.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jammie Rose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are accommodaing.
Stayed 1 night in Mar 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean excellent service
Stayed 1 night in May 2025

6/10 Okay

Dorothy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Cara

Stayed 1 night in May 2025

6/10 Okay

Kenneth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a stain on the sheet. The shower was broken. Our room was located next to outside stairs. People would go outside at all times and smoke weed and cigarettes then the smoke would fill our room.
Stayed 1 night in Jun 2025