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Tru by Hilton Charlotte Airport Lake Pointe

2.5 star property

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Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Lobby
Desk, laptop workspace, blackout drapes, iron/ironing board
Billiards
Outdoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available

Explore the area

Map
2227 Cascade Point Blvd Suite, Charlotte, NC, 28208
  • Billy Graham Library
    ‪3 min drive‬
  • Spectrum Center
    ‪8 min drive‬
  • Charlotte Douglas Airport Overlook
    ‪9 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪7 min drive‬

Room options

Similar properties

Seasonal outdoor pool, open 9:00 AM to 10:00 PM, sun loungers

Hampton Inn & Suites Charlotte Airport Lake Pointe

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.7 out of 5, Exceptional, (1119)
The price is $135
per night
$156 total
includes taxes & fees
Apr 12 - Apr 13
Hampton Inn & Suites Charlotte Airport Lake Pointe

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Charlotte hotel with bar/lounge
This smoke-free hotel features an outdoor pool, a fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a meeting room are onsite. Housekeeping is available on request.
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with hair dryers and irons/ironing boards. LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tru by Hilton Charlotte Airport Lake Pointe features an outdoor pool and a fitness center. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This business-friendly hotel also offers a vending machine, an arcade/game room, and coffee/tea in a common area. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Onsite parking is available (surcharge).

Tru by Hilton Charlotte Airport Lake Pointe is a smoke-free property.

A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
Tru Lobby Bar - Onsite bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Tru Lobby Bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Built in 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Tru by Hilton Charlotte Airport Lake Pointe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 887 out of 1206 reviews
Rating 8 - Good. 183 out of 1206 reviews
Rating 6 - Okay. 70 out of 1206 reviews
Rating 4 - Poor. 27 out of 1206 reviews
Rating 2 - Terrible. 39 out of 1206 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights to visit some local attractions. The room was comfortable and clean. Unfortunately, we did not know there would not be a microwave, and we were definitely surprised to find we had to pay $10.00 per night to park. Why in the world wouldn't parking be included?
Stayed 2 nights in Dec 2024

6/10 Okay

Diana

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The room and overall property is clean and close to the airport. Called as instructed when we were walking to loading zone 1 to catach the shuttle. I was placed on hold and the was told they ledt without us but not to worry another shuttle would be there in 12/15 minutes. After 30 minutes and 2 more phone calls we were picked up. After checking in, we were informed there was only 1 shuttle for 3 hotels and we could either picked up at 7:00 or 8:30. All other times were full. We had to pay for an uber back to the airport.
Stayed 1 night in Dec 2024

10/10 Excellent

Julia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, staff was awesome. Top notch experience all around
Stayed 1 night in Dec 2024

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Dec 2024

6/10 Okay

Rietje

Stayed 1 night in Nov 2024

6/10 Okay

Todd, Gaffney

Disliked: Staff & service
This place u pay for your parking 10 dollars a day
Stayed 2 nights in Dec 2024

10/10 Excellent

NOEL

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle van from and to airport is very accomodating. Kind driver as well
Stayed 1 night in Dec 2024

6/10 Okay

Johnny

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was absolutely tiny. Extremely hot and couldnt get it to cool dow. Also, the towel rack fell off the wall, took 2 days to get someone to come fix it.
Stayed 1 night in Dec 2024

4/10 Poor

John

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Holiday layover
This was a short stay over on the way to the airport. The hotel was very convenient, clean and had a good breakfast.
Stayed 1 night in Dec 2024

10/10 Excellent

Darlene

Stayed 1 night in Dec 2024

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coean and easy
Stayed 1 night in Dec 2024

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and ease of airport shuttle. Outstanding coffee bar selection.
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was smooth and easy and the hotel staff was gracious to let us have late checkout. The hotel is clean and comfortable. The coffee was great and breakfast had plenty of options
Stayed 1 night in Dec 2024

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we did check in late due to a canceled flight but the lady working at front desk was super friendly and helped us with toiletries since we had nothing!
Stayed 1 night in Dec 2024

8/10 Good

Leslie

Stayed 1 night in Nov 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Julie

Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Very modern. Room was small but very clean and nice.
Stayed 1 night in Dec 2024

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spotless and comfortable and very quiet
Stayed 1 night in Dec 2024

4/10 Poor

Nathan

Traveled with family
Disliked: Staff & service, amenities
$10 per night for parking $1.99 processing fee. So figure that into the rate when booking. The room was so small you can barely walk around the bed and the furniture. The front desk staff were rude. There was a big funky spot that could’ve been wiped clean on the bench as soon as we walked in the room. I’m not gonna say what it looked like. We stay at Hilton every where we go and this was our first Tru. And will be our last. Breakfast isn’t until 7. If you have a 9 am flight you don’t have time to eat.
Stayed 1 night in Dec 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, staff were very kind
Stayed 1 night in Dec 2024

8/10 Good

william

Stayed 1 night in Nov 2024

10/10 Excellent

Mercie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!
The room was great, clean and comfy. Im big on cleanness of the shower and bathrooms and it was perfect! No microwave in the room but there is one in the lobby. Entertainment downstairs was great. Our stay was really great.
Stayed 4 nights in Dec 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Near the airport and a clean well kept hotel
Stayed 1 night in Oct 2024