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Extended Stay America Suites - Charlotte - Matthews

2.5 star property

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Photo gallery for Extended Stay America Suites - Charlotte - Matthews

Lobby
Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Lobby
Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • Breakfast included
  • Parking included
  • Laundry
$93
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
1424 Matthews- Mint Hill Road, Matthews, NC, 28105
  • Place, Sportsplex at Matthews
    ‪13 min walk‬
  • Place, Novant Health Matthews Medical Center
    ‪2 min drive‬
  • Place, SouthPark Mall
    ‪18 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Extended Stay America Suites - Charlotte - Matthews

Matthews hotel with in-room kitchens
A 24-hour fitness center, coffee/tea in a common area, and laundry facilities are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, express check-out and a vending machine are onsite. Housekeeping is available on request.
Extended Stay America Suites - Charlotte - Matthews offers 123 accommodations with blackout drapes/curtains. Accommodations offer separate sitting areas. 34-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

This Matthews hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and coffee/tea in a common area. Limited complimentary onsite parking is available on a first-come, first-served basis.

Extended Stay America Suites - Charlotte - Matthews is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch flat-screen TV with premium cable channels

Food and drink

  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 5:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

WoodSpring Suites Charlotte Matthews Aparthotel
WoodSpring Suites Charlotte Aparthotel
WoodSpring Suites Charlotte
WoodSpring Suites Charlotte Matthews
Extended Stay America Suites Charlotte Matthews
Extended Stay America Suites - Charlotte - Matthews Hotel
Extended Stay America Suites - Charlotte - Matthews Matthews

Extended Stay America Suites - Charlotte - Matthews Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 183 out of 411 reviews
Rating 8 - Good. 73 out of 411 reviews
Rating 6 - Okay. 50 out of 411 reviews
Rating 4 - Poor. 42 out of 411 reviews
Rating 2 - Terrible. 63 out of 411 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great and had all the amenities I needed.
Stayed 3 nights in Aug 2025

2/10 Terrible

Hiren

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They cancel our reservation upon arrival.
Stayed 8 nights in Jul 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Cleanliness Lacking

The cleanliness was lacking. Found a toothpick on the floor, dirty floors, smelled pretty bad. Just a bad experience all around.
Stayed 5 nights in Aug 2025

10/10 Excellent

Treyy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Kristie

Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Jul 2025

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a reservation and we had car trouble on the way. I called to let them know we would be late. The lady asked, did you already pay I said yes she said that’s fine. Well it wasn’t the late night staff stated I didn’t have a reservation anymore and if she gave me a reservation she would be fired. Made no sense to me. I would not/will not recommend this hotel ever.
Stayed 1 night in Jul 2025

10/10 Excellent

Ryan

Stayed 1 night in Jul 2025

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay no doubt

Stayed 1 night in Jul 2025

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Stayed 1 night in Jul 2025

10/10 Excellent

Stanley E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great, clean, efficient
Stayed 4 nights in Jul 2025

8/10 Good

Mira, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Salvatore

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room but waa allowed to exchange It for a less dirtier room
Stayed 1 night in Jun 2025

10/10 Excellent

Megan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, quiet, n

Amazing place and extremely nice and clean. The people are so kind. That includes the staff and the people they attract. I will definitely be returning!
Stayed 1 night in Jul 2025

10/10 Excellent

glorisbeth

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Respectful*Helpful*Clean*Comfortable

Stayed 1 night in Jul 2025

4/10 Poor

Rosom

Disliked: Cleanliness, property conditions & facilities
2 stars
Stayed 2 nights in Jul 2025

10/10 Excellent

glorisbeth

Stayed 1 night in Jul 2025

8/10 Good

Malik

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Responsiveness of staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good service, nice people.
Stayed 1 night in Jul 2025

8/10 Good

Lakshmi Narayanan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2025

8/10 Good

Kevin

Stayed 1 night in Jul 2025

4/10 Poor

Dusty

Bed was shot on one side. Had a hard time adjusting the shower since it was a little off. I could have got a better breakfast at a gas station- no fruit, yogurt or anything much but a few small muffins and nasty coffee. I was not impressed and my spouse did not like feeling like he was going to fall out of bed all night due to the bed being broke and worn down where people sat on it.
Stayed 1 night in Jun 2025

10/10 Excellent

Mira, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025