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Extended Stay America Suites - Charlotte - Matthews

2.5 star property

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Lobby
Exterior
Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Gym
  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Kitchen

Explore the area

Map
1424 Matthews- Mint Hill Road, Matthews, NC, 28105
  • Sportsplex at Matthews
    ‪12 min walk‬
  • Novant Health Matthews Medical Center
    ‪3 min drive‬
  • SouthPark Mall
    ‪17 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About this property

Extended Stay America Suites - Charlotte - Matthews

Matthews hotel with in-room kitchens
A 24-hour fitness center, coffee/tea in a common area, and laundry facilities are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and a vending machine. Housekeeping is available once per stay.
Extended Stay America Suites - Charlotte - Matthews offers 123 accommodations with blackout drapes/curtains. Accommodations offer separate sitting areas. 34-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

This Matthews hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include a 24-hour fitness center.
A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and coffee/tea in a common area. Limited complimentary onsite parking is available on a first-come, first-served basis.

Extended Stay America Suites - Charlotte - Matthews is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch flat-screen TV with premium cable channels

Food and drink

  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

WoodSpring Suites Charlotte Matthews Aparthotel
WoodSpring Suites Charlotte Aparthotel
WoodSpring Suites Charlotte
WoodSpring Suites Charlotte Matthews
Extended Stay America Suites Charlotte Matthews
Extended Stay America Suites - Charlotte - Matthews Hotel
Extended Stay America Suites - Charlotte - Matthews Matthews

Extended Stay America Suites - Charlotte - Matthews Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 139 out of 321 reviews
Rating 8 - Good. 58 out of 321 reviews
Rating 6 - Okay. 44 out of 321 reviews
Rating 4 - Poor. 29 out of 321 reviews
Rating 2 - Terrible. 51 out of 321 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite and clean. Perfect location near the interstate highway, food, gas and shopping
Stayed 2 nights in Dec 2024

4/10 Poor

Christopher

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This was my second stay at this location. My first stay, I asked the front desk clerk for a coffee station (for my room) as I work odd hours. Unfortunately, while they had the coffee pot, they could only supply instant coffee. So, this time around, I specifically asked for a coffee station for my room during booking. I’d hoped the advance notice combined with the specific request would’ve been plenty… No luck. For a hotel to provide a stove, fridge, microwave, etc., yet be unable to supply a coffee station for its guests is unfortunate. I’ll be staying a 3rd time; if they strike out again, I’ll be forced to select a new “go to” hotel for this area. Note: I included the coffee issue under the “Staff & Service” section.
Stayed 2 nights in Dec 2024

2/10 Terrible

ashley, International Falls

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude. Changed room becuase the first room was dirty. Second room was just as bad. Also had to $150 deposit down that takes 5-7 days to refund. Do not recommend
Stayed 1 night in Dec 2024

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephanie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pet friendly which is important to us when traveling from MA to FL with our golden retriever.

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
I rented a non-smoking room but for my hole stay myroom smell like someone was smoking in the bathroom, the loud music playing afterhoursno plllow an blanket fot the extra bed. My stay was horrible,
Stayed 3 nights in Dec 2024

10/10 Excellent

Annalise

Stayed 28 nights in Oct 2024

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice checkin Jill was excellent
Stayed 1 night in Dec 2024

6/10 Okay

Kayla

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

John

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

I didn't like the fact that i used my card to pay for the room and I still had to pay a 150 dollar deposit
Stayed 1 night in Nov 2024

6/10 Okay

Leila

Traveled with family
Liked: Property conditions & facilities
It was a pleasant stay, there was spurts of night traffic that could be heard through night but still pleasant for day away. When entering the facility it was a mildew dusty smell. Stronger wet mop scent as you entered the room. Made it feel as if it was not truly clean The front desk needs improvement. He was not friendly, the greeting was started with me. He asked for a deposit but did not give detail on the process. There was no followup questions. When checking out no thank you for staying, did I enjoy my stay, nothing. I had to ask for receipt. Just do better!
Stayed 1 night in Nov 2024

6/10 Okay

Shenine

Liked: Cleanliness, staff & service, property conditions & facilities
My mom had to stay here for a week due to Hurricane Helene, property was clean, staff friendly, although the place was pretty busy with a lot of people in and out we felt safe. Would recommend.
Stayed 6 nights in Sep 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful from the time we checked in. It was a very comfortable place and we would definitely use this location again!
Stayed 2 nights in Oct 2024

2/10 Terrible

Stan

Liked: Cleanliness, property conditions & facilities
the website stated check in is 18 , i also called the property to confirm that, and i was also told that it was 18 . i traveled from WA state to this hotel here in NC just to be told i’m not allowed to check in because the policy is 21 . why was that not anywhere in the description? and why was i not informed over the phone? disappointed honestly,dishonest advertising
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
Staff is very helpful.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Tavaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place night time staff I really love
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Staff there. It is always a pleasurable experience!
Stayed 1 night in Aug 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and always willing to help. Explained in details the amenities.
Stayed 6 nights in Aug 2024

4/10 Poor

Kimberly

Disliked: Staff & service, property conditions & facilities
I stayed on the first floor of the property. When I checked in, the clerk told me that I could expect it to get "really cold" in my room. In actuality, the room was so humid, the only way to not allow the floor to become slick with condensation (able to be seendue to the lack of carpet in the room), was to keep the AC on and turned down to a colder setting. What's interesting is that it wasn't even humid outside, but inside made you feel sticky almost instantly. I live in Louisiana so I am more than familiar with humidity. I have never had to go to bed shaking from the cold in order to not feel suffocated by humidity though. Also, the chair in the room was torn in multiple places. As in the actual surface of the chair was torn in multiple places. I was stunned that they had actual left it in a room they were charging full price. The paint on the walls looked poorly done, with uncovered spackled patches visible from across the room. There was no good rest to be had in the bed, either. The sheets were stiff and scratchy and the mattress was incredibly uncomfortable. This Extended Stay offers an in room kitchenette but absolutely no items (cookware, utensils, etc ) are actually in the room. Every item had to be requested from the desk. The phone in the room also had a sign stating that the guest would be charged for every outgoing phone call, local or long distance. Further added that even "non-answered" phone calls would be charged to the guest as well.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 14 nights in Jul 2024

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and easy access.
Stayed 3 nights in Jul 2024

2/10 Terrible

David

Disliked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Exactly place to stay safe and quiet and will stay again
Stayed 2 nights in Jul 2024