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Charlottetown Inn & Conference Centre

3.5 star property

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Photo gallery for Charlottetown Inn & Conference Centre

Lobby
Indoor pool
Renovated 1 Queen Bed Suite - Main Building | Private kitchen | Coffee/tea maker, electric kettle
Premium bedding, in-room safe, blackout drapes, iron/ironing board
Fitness studio

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
$87
includes taxes & fees
Feb 1 - Feb 2

Explore the area

View in a map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Place, Victoria Row
    ‪5 min walk‬
  • Place, Confederation Centre of the Arts
    ‪7 min walk‬
  • Place, Charlottetown Port
    ‪8 min walk‬
  • Airport, Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard 2 Queen Beds - Conference Centre

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Renovated 1 King Bed Suite - Main building

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Basic 1 Queen Bed Suite - Main building

  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard 1 King Bed - Main building

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Renovated 1 Queen Bed Studio - Conference Centre

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Renovated 2 Queen Beds - Conference Centre

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Basic 1 Queen Bed Studio - Conference Centre

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Renovated 1 Queen Bed - Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Renovated 1 Queen Bed Suite - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard 2 Double Bed - Main Building

  • Sleeps 4
  • 2 Double Beds

View all photos for Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Renovated 1 King Bed - Main Building

  • Sleeps 3
  • 1 King Bed

View all photos for Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard 1 Queen Bed - Main building

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Charlottetown Inn & Conference Centre

3.5-star Charlottetown hotel, connected to the convention center in Downtown Charlottetown
This smoke-free hotel features an indoor pool, a fitness center, and laundry facilities. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and RV/bus/truck parking. Housekeeping is available on request.
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Charlottetown hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Charlottetown Inn & Conference Centre features an indoor pool and a fitness center. Wireless Internet access is complimentary. A complimentary breakfast is offered each morning. This Charlottetown hotel also offers a vending machine, laundry facilities, and express check-out. Complimentary uncovered self parking is available on site.

Charlottetown Inn & Conference Centre is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 16 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended

Children and extra beds

Children are welcome
17 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Guests under 16 years old are not allowed in the fitness facility, and guests under 15 years old are only allowed in the swimming pool with adult supervision

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.8
Rating 10 - Excellent. 222 out of 1494 reviews
Rating 8 - Good. 304 out of 1494 reviews
Rating 6 - Okay. 340 out of 1494 reviews
Rating 4 - Poor. 313 out of 1494 reviews
Rating 2 - Terrible. 315 out of 1494 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

FREEMAN

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible service...noisy...dirty...out of date
Stayed 1 night in Oct 2025

8/10 Good

Jonathan

Stayed 1 night in Oct 2025

8/10 Good

Jonathan

Stayed 1 night in Oct 2025

6/10 Okay

Waltraud, Alberta Beach

Stayed 3 nights in Oct 2025

6/10 Okay

Ashley

Traveled with partner
Liked: Staff & service
Hotel is being renovated which is good! Needs some updating. If you’re booking for location it’s great! We were able to walk everywhere! Staff are very friendly
Stayed 2 nights in Oct 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Tinalynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation time

Room was for the most clean..lots of cobwebs..the paint is peeling in the bathroom but they are under renovations, so that should be cleaned up soon. Beds were cozy and comfortable pillows awesome. Hot water took forever to come up in the shower.. didn't show up in the sink tap. Window was broken didn't open and when we tried it was a struggle to close. Air conditioning was not circulating the best stayed at 20 in the room was hoping for a bit cooler but was okay to sleep. Plenty of parking. Staff were friendly. No view from the window but not a big deal. Bar fridge was good, tv worked fine, lots of room to walk around, tub plug was stuck closed had to put something underneath it to keep it open to drain water. Long walk to elevator for my mom she's unstable..stairs were a lot. Pool was warm and lots of towels there, don't think it's been cleaned in awhile though lots of weird fluffy floaties. Breakfast was good had a variety of items toast, bagels and waffles. Juices,coffee (was good)cereal and fruit, yogurts..teas.
Stayed 2 nights in Oct 2025

2/10 Terrible

Sarah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroaches in the bathroom
Stayed 1 night in Oct 2025

10/10 Excellent

Hung Tak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Hung Tak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Ed

Liked: Staff & service
Did not have breakfast No heat control
Stayed 1 night in Oct 2025

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under renovation at the time of my stay.Going to be real nice when they finish.
Stayed 1 night in Sep 2025

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place under construction but all things were working well Good pool Good breakfast Easy parking Very friendly staff
Stayed 1 night in Oct 2025

6/10 Okay

david

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant in hotel was very nice had dinner and breakfast when I stayed
Stayed 1 night in Sep 2025

6/10 Okay

Sonia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel en rénovation,nous avons pris une chambre rénovée mais la seule différence était que le tapis avait été enlevé. Le lit était très inconfortable. Déjeuner avec pain, bagel gaufre ,très ordinaire.
Stayed 2 nights in Oct 2025

10/10 Excellent

Fidele

Stayed 1 night in Oct 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities
Good value close to downtown. Has a pool and is being renovated.
Stayed 1 night in Oct 2025

4/10 Poor

Ginette

Traveled with family
Disliked: Property conditions & facilities
The hotel was "under a reno". Obvious areas construction related were seen, but there were things that were a concern in our room. It is definitely an older facility in much need of updating. No issue with staff though, and breakfast was pretty typical.
Stayed 1 night in Oct 2025

6/10 Okay

Allan

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Room was just average and a lot of renovations going on. Had a smell throughout the hotel. Was ok for a night to rest your head. Breakfast was just minimal.
Stayed 2 nights in Oct 2025

6/10 Okay

Kendra

Traveled with family
Liked: Cleanliness, staff & service
The area is right downtown Charlottetown so is very safe.
Stayed 2 nights in Oct 2025

4/10 Poor

Charles-hubert

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Humide Bouffe fad
Stayed 1 night in Oct 2025

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very inexpensive, has a pool and free breakfast (with limited options) and it's right down town! Loved it!
Stayed 2 nights in Oct 2025

8/10 Good

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great parking! Loved the location! Great staff!
Stayed 1 night in Sep 2025

4/10 Poor

Kevin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I know work is going on at the hotel but even besides that it was horrible. The old building smells of smoke everywhere. Smoke. They tried smoke blocker but it isn't working. I have stayed in many hotels and this is easily one of the worse I have stayed at. Breakfast was ok and the staff friendly though.
Stayed 1 night in Oct 2025