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Charlottetown Inn & Conference Centre

3.5 star property

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Photo gallery for Charlottetown Inn & Conference Centre

Renovated Queen Suite- Main Building | Private kitchen | Coffee/tea maker, electric kettle
Indoor pool
RENOVATED 1 QUEEN-MAIN BUILDING | Premium bedding, in-room safe, blackout drapes, soundproofing
Lobby
Property entrance

Reviews

5.2 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Pet friendly
  • Pool

Explore the area

Map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Confederation Centre of the Arts
    ‪7 min walk‬
  • Charlottetown Port
    ‪8 min walk‬
  • Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated Standard 2 Queen beds - North building

Renovated Standard 2 Queen beds - North building | Premium bedding, in-room safe, blackout drapes, soundproofing

Renovated Standard 2 Queen beds - North building

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed | Premium bedding, in-room safe, blackout drapes, soundproofing

Suite, 1 Queen Bed

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, blackout drapes, soundproofing

Suite, 1 King Bed

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated Queen Suite- Main Building

Renovated Queen Suite- Main Building | Private kitchen | Coffee/tea maker, electric kettle

Renovated Queen Suite- Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Unrenovated Queen Studio- North Building

Unrenovated Queen Studio- North Building | Premium bedding, in-room safe, blackout drapes, soundproofing

Unrenovated Queen Studio- North Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for RENOVATED 1 QUEEN-MAIN BUILDING

RENOVATED 1 QUEEN-MAIN BUILDING | Premium bedding, in-room safe, blackout drapes, soundproofing

RENOVATED 1 QUEEN-MAIN BUILDING

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Bathroom | Eco-friendly toiletries, hair dryer, towels

Standard Room, 1 Queen Bed

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated Deluxe Studio- North Building

Renovated Deluxe Studio- North Building | Premium bedding, in-room safe, blackout drapes, soundproofing

Renovated Deluxe Studio- North Building

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Canadas Best Value Inn & Suites Charlottetown

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.0 out of 5, Very Good, (1113)
$150 nightly
The price is $150 total
includes taxes & fees
Canadas Best Value Inn & Suites Charlottetown

About this property

Charlottetown Inn & Conference Centre

3.5-star Charlottetown hotel, connected to the convention center in Downtown Charlottetown
An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Charlottetown Inn & Conference Centre features an indoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 6000 square feet (540 square meters) include conference space. This eco-certified hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Complimentary uncovered self parking is available on site.

Charlottetown Inn & Conference Centre is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 6,000 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 16 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per day
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
17 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 16 years old are not allowed in the fitness facility, and guests under 15 years old are only allowed in the swimming pool with adult supervision

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.2
Rating 10 - Excellent. 165 out of 1493 reviews
Rating 8 - Good. 248 out of 1493 reviews
Rating 6 - Okay. 304 out of 1493 reviews
Rating 4 - Poor. 342 out of 1493 reviews
Rating 2 - Terrible. 434 out of 1493 reviews

5.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Carolin, Cardigan

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The room smelled like old carpet. There was Mold on the tiles in the bathroom. Good location to downtown.
Stayed 1 night in Feb 2025

6/10 Okay

Caterina

Business traveler
Liked: Room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Denise

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When entering the hotel the check in area was nice but as you walk to the hallway to the rooms it is very noticeable they are renovating , it would have been nice to have known this when booking . There drywall mud splatter on the old worn down carpet. The room was very dated , the doors to the room and bathroom ratty looking . The bathroom , the shower area was art of the whole bathroom so after showering walking across the tiles was very slurry and dangerous . A accident just waiting to happen. The bed was so old and you couldn’t help but to lean into the center of the bed . Friday night we didn’t sleep there were teenager yelling and banging on doors till 12:30-12:45 , not impressed at all. The breakfast well let’s just say very bad . let’s just say the food was stale. Do not recommend this place till it is completely renovated .
Stayed 2 nights in Feb 2025

4/10 Poor

Alecia

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I understand they are undergoing renovations but it seems that everywhere you look, things are torn apart, held together by tuck tape and just generally unkept. Not to mention salt stains on our room floor from a previous guest/staff member. The floors feel like they haven’t been cleaned for weeks and there a hairs in the bed.
Stayed 1 night in Feb 2025

2/10 Terrible

Katie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

Mixed review

We went here for my girlfriend’s birthday, since we love PEI and don’t get to go super often. The room was very sweet, clean and organized. The bed was comfy, so was the couch and little chairs by the windows in the living room. The power did randomly go out around 11pm, and no information was given. I could hear people upset in the hallway, trying to figure out what happened. Went to ask what happened, they claimed it was the whole city but the buildings both across the street and beside had their lights on, also claimed it was scheduled? If it was scheduled, why was there no word of it during check in? The power was out for approximately 2-3 hours. So we decided to go to bed early, what else was there to do? In the morning, went for breakfast; there was muffins, bagels, cereal, coffee, tea and juice being served. The bagels were super dry, and the juice we had was very water downed to the point there was a colour difference in the cup and flavour. Afterwards, asked about the power situation again, was told I could talk with the manager after to see what could be done. Re-explained what happened to him. Just to be told it was the whole city (when I know it was not) and that we got a crazy good deal and that the same room we had would’ve easily been $400 dollars anywheres else. Not sure how that was a helpful comment, but there was nothing other than an apology for the inconvenience.
Stayed 1 night in Feb 2025

6/10 Okay

Sky

Stayed 2 nights in Jan 2025

2/10 Terrible

Shaun

Stayed 1 night in Feb 2025

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Jane

Really friendly staff, but the mattress in the room was really soft with a dip in the middle. Breakfast foods were very stale. Also so loud all night
Stayed 2 nights in Feb 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under constructions
Stayed 1 night in Feb 2025

8/10 Good

Jason

Stayed 2 nights in Feb 2025

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is going through some renovations, other than that, our stay for two nights was comfortable, clean, quiet and warm. The breakfast is continental style; ceral, bagals, waffles etc. Pool was good. The beds are comfortable. We were visiting Holland College, so the hotel was perfectly placed. We would stay there again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jane

Liked: Cleanliness
Stayed 1 night in Jan 2025

4/10 Poor

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Braeden

Stayed 1 night in Jan 2025

4/10 Poor

Melanie

Disliked: Cleanliness, amenities, property conditions & facilities
There were areas under construction which I knew nothing about at the time of booking. To get to the breakfast I had to walk through an area that said enter at your own risk. The heating system did not work in the room for the first night, they offered to move me to a different room, the adjacent room rad red tuck tape holding the door shut. And even though there was a sign that said quiet zone the second night I could hear so much from the other room of people laughing and then someone banging on a door because they got locked out by their room mate.
Stayed 2 nights in Jan 2025

10/10 Excellent

paulette

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was great except for the 2 nights we were there was a bit loud. First night some girls tried to open our adjoining room door then the second night there was a girls that were very loud. But that happen at hotels
Stayed 2 nights in Jan 2025

4/10 Poor

Beverly, Sackville

Disliked: Staff & service, property conditions & facilities
Check in was friendly and went smoothly. The next morning there was no hot water. Totally unacceptable. I needed to be somewhere for 1pm. My check out was allowed to be later. When I contacted the front desk I was told that the furnace was started and it shouldn’t take long. After over an hour there still was no hot water. No happy with this at all as it doe not make me want to stay here again!
Stayed 1 night in Feb 2025

8/10 Good

Mike

Disliked: Amenities
Still under renovation. Room needs reno
Stayed 1 night in Feb 2025

6/10 Okay

Martine

Disliked: Property conditions & facilities
Good breakfast. Nice service. Under renos so sub par for hallways. Scary tunnel to other side.
Stayed 1 night in Jan 2025

2/10 Terrible

Cathy

Stayed 1 night in Jan 2025

10/10 Excellent

Charanjit Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Jan 2025

10/10 Excellent

Jayda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Nathan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Affordable stay in a nice area. The current renovations are noticable, but it's clear the place will be nice when construction is finished. Underground tunnel to the pool was cool. Pool was warm and clean.
Stayed 1 night in Jan 2025