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Hotel Roc et Neige

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Roc et Neige

Snow and ski sports
Property grounds
Twin Room | Desk, blackout drapes, free cribs/infant beds, rollaway beds
Spa
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Spa
  • Housekeeping
  • Breakfast included
  • Pet friendly
  • Laundry

Explore the area

Map
Route des Monnaies 46, Chateau-d'Oex, 1660
  • Chateau-d'Oex-Praz-Perron Cable Car
    7 min walk
  • La Braye
    7 min walk
  • Chateau d'Oex Ski Resort
    6 min drive
  • Sion (SIR)
    79 min drive

Room options

View all photos for Quadruple Room

Quadruple Room | Desk, blackout drapes, free cribs/infant beds, rollaway beds

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Triple Room

Triple Room | Desk, blackout drapes, free cribs/infant beds, rollaway beds

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Twin Room

Twin Room | Desk, blackout drapes, free cribs/infant beds, rollaway beds

Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Double Room | Desk, blackout drapes, free cribs/infant beds, rollaway beds

Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room | Desk, blackout drapes, free cribs/infant beds, rollaway beds

Single Room

  • Sleeps 1
  • 1 Twin Bed

Similar properties

Front of property

Relais Alpin

Breakfast included
Pet friendly
Parking included
Free WiFi
3.8 out of 5, Good, (5)
The price is $191
per night
$205 total
includes taxes & fees
Dec 11 - Dec 12
Relais Alpin

About this property

Hotel Roc et Neige

3-star Chateau-d'Oex hotel with rooftop terrace
After a day on the slopes, return to Hotel Roc et Neige to dine at the restaurant, drink at the bar/lounge, or relax in a sauna.
Hotel Roc et Neige offers 60 accommodations with complimentary bottled water and complimentary toiletries. Televisions come with cable channels.

Bathrooms include showers. This Chateau-d'Oex hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This ski hotel also offers a sauna, a rooftop terrace, and spa services. Complimentary self parking is available on site.

Hotel Roc et Neige is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10 AM.
Roc et Neige Restaurant - Onsite restaurant.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Roc et Neige Restaurant

Things to do

  • Sauna
  • Ski storage

Family friendly

  • Free crib
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 8 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday and Monday:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per day
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 45.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 45.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Roc Neige Chateau-d'Oex
Hotel Roc Neige
Roc Neige Chateau-d'Oex
Roc Neige
Hotel Roc et Neige Hotel
Hotel Roc et Neige Chateau-d'Oex
Hotel Roc et Neige Hotel Chateau-d'Oex

Hotel Roc et Neige Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 43 out of 154 reviews" "
Rating 8 - Good. 77 out of 154 reviews" "
Rating 6 - Okay. 20 out of 154 reviews" "
Rating 4 - Poor. 9 out of 154 reviews" "
Rating 2 - Terrible. 5 out of 154 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Samir

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Property is in great location but rooms are outdated. Showers need upgrades Ok , for one night if have no obtions. Night person is not responsible. We requested bedding and she said housekeeping will bring it . They never come.
Stayed 1 night in Jul 2024

8/10 Good

Olena, Fairport

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Amandeep

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good experience, stay away. We travelled with our small kid and the lady at reception declined our request to do a bit earlier checkin although we could find out that the rooms were ready at that time, she wasn't kind enough and was continuously on the phone while we waited at reception. Room has no tea/coffee facility, dark inside and a broken chair. Would never book this again.
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Disappointed
Not helpful staffs .. broken bed frame and no change of towels!
Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Bad
A hotel with terrible check-in service with zero hospitality and management.
Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Lovely location but horrible hospitality
I guess the owner of this place needed to know that their staffs are really trying to ruin his business. No service, stated under booking conditions that check-in is until 8pm but the staff decided to leave early and leave all our keys in a mail box for self check-in even saw us walking in the hotel !! Then the fish bone with one of the bed frame is broken and didn’t bother to fix it ? One of my colleagues almost dropped herself on the floor ! Towels were not changed, rubbish weren’t cleaned out .. nothing stated accordingly to the conditions written in the booking conditions. How could that be ? We are talking about Switzerland not some run down places… I just cannot believe what had happened to us in the past days
Stayed 2 nights in Jan 2023

8/10 Good

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay. The staff was very friendly. From the hotel it was a short walk to town and to hiking trails.
Stayed 1 night in Sep 2022

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Dated hotel, ok for a short stay.
The hotel has refurbished rooms but is otherwise not in the best of shape and looks very dated. The restaurant was drafty and there was only one menu. The personnel was very nice, and a one-night stay for the relatively low price acceptable. Not recommended for a longer stay.
Stayed 1 night in Jan 2022

8/10 Good

Derek

Stayed 1 night in Dec 2021

6/10 Okay

E.H.

Business traveler
Disliked: Cleanliness, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

MICHAEL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location. Spacious room , nice breakfast and helpful staff.
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at the R et N and it was wonderful again. We came for a writing weekend, during a rainy period, and loved our double room. What is great is that there are amazing hiking trails along the Sarine River just behind the hotel. Cuisine in the large dining room is very good and the place has a lot of character.
Stayed 2 nights in May 2021

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
Wonderful people made a short stay amazing. Almost made us forget about COVID.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpine experience
A large chalet style hotel with a magnificent view of the surrounding Alpine landscape!
Stayed 2 nights in May 2021

10/10 Excellent

ABHAY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roc et Niege
Quaint little hotel close to the main square of Chateau-D’Oex. The single rooms are a little small than what I am used to but the double is good. Magnificent views all around the hotel and I definitely will be going there soon!!
Stayed 1 night in Jul 2020

8/10 Good

Mark, Lausanne, Switzerland

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our two day excursion at the Roc et Neige in the beautiful village of Chateau d'Oex, which is situated in a postcard valley of what are actually considered the "Pre-Alps." The hotel is set up for hikers, skiers, etc., hence the name. We did a long hike to the north on day 1 and a long hike to the south on day 2. We chose to eat dinner in the hotel and loved the cuisine, service, and views of the surrounding mountains. The hotel has a large sitting area/bar and our double room was large, with a separate couch/sitting area, comfortable and clean bed, and magnificent views to the northwest. Breakfast was relatively modest, could do with a few more options for the buffet. In all, this will be our go-to place for a hiking excursion.
Stayed 1 night in Jul 2020

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair price - basic but comfortable
Good basis Swiss resort hotel - clean and comfortable at a fair price
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic property but staff is super friendly and accommodating and everything in the room worked, nice size, all good. Again very basic property.
Stayed 1 night in Aug 2019

6/10 Okay

Ara

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Good price thru Expedia; not the easiest place to find at night walking from train station with your luggage; more attention to common area cleanliness - like cleaning mud from hallway floors and walkways, emptying outside trash cans (which did not happen the whole week I was there); pretty noisy between midnight and early morning..too many people coming and going, loud talking, slamming doors, using bathrooms and showers in the middle of the night - like 0230 am! No individual room balcony’s..so could enjoy beautiful sun, air, views unless going to main building and sitting in smoking area outside.
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Great staff, great stay!
Chateau d'Oex is a great hub for families and for nature lovers. The village has a friendly atmosphere, and the staff at Hotel Roc et Neige are very attentive and nice. Simple hotel furniture and amenities. All in all, great staff and a great stay for a laid- back family time!
Stayed 2 nights in Feb 2019

8/10 Good

Sherry

Liked: Cleanliness, staff & service, room comfort
basic, no frills, but sufficient
My room (a single) was small and old fashioned, but I had what I needed. No real complaints. Not far from train station with scenic train ride to Montreaux which I highly recommend. Reasonable price caused me to book. Eating area, including outside balcony, was much more pleasant than room.
Stayed 1 night in Jul 2018

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel in a wonderful location
Stayed 1 night in Mar 2018

10/10 Excellent

Rahul, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and quiet
The Roc Et Neige is a lovely hotel. We visited over the Xmas break and enjoyed ourselves. The room is lovely overlooking the village and the mountains. Decent breakfast and great staff. They have a lovely bar too.
Stayed 3 nights in Dec 2017