Where do I start? When we first entered the room, we were hit with a musty odor. Shut the door and there was a hole in the wall. Went into the bathroom, bathtub was dirty, the soap holder in shower was ripped off the wall, behind toilet it looked like it was patched and never repainted, holes in ceiling of shower, and stain on the carpet. There was holes behind the TV where it looked like the TV was mounted on the wall and wasnt patched.
The pictures shown of the hotel on 3rd party website, shows a business center with several computers and printers, there was only one computer and printer by the front desk. Website shows vending machines and I did not see one anywhere in the hotel. Room stated that there was a wardrobe/closet, room did not have one. Also stated iron/ironing board, room did not have.
Wash clothes and towels had stains on them. When asked for more, was rudely asked if we were staying another night and I told her yes, she rolled her eyes. She went back to get me some, she was gone for 10 minutes and when she came back she handed me the wash clothes and told me that is all she had that did not have stains. The snack/bar deli that is mentioned on the website, was not stocked.
When asked about switching rooms, they stated that they were booked and didnt have another room available.
I am a Choice Privileges Member and I am very disappointed.