I was extremely disappointed with my stay in Chattanooga. Not only was the room not properly cleaned, but I found a snail on the wall inside the hotel room, which immediately made me uncomfortable about the overall cleanliness and maintenance of the property. When I went to report it to the front desk, instead of handling the situation professionally, the staff member responded by asking me what I wanted her to do about it. The lack of concern, empathy, and customer service was honestly more frustrating than the issue itself.
After a long drive, the last thing anyone wants is to feel dismissed when bringing up a legitimate concern. I expected better professionalism and a cleaner environment, especially for the price paid. Unfortunately, this experience left a very negative impression, and I would not choose to stay here again.