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Douglas Inn And Suites

2.0 star property

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Free daily continental breakfast
Family Suite | Living area | 40-inch TV with digital channels
Deluxe Single Room | 1 bedroom, desk, laptop workspace, blackout drapes
Fitness facility
Hallway

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast included
  • Pet friendly
  • Laundry
  • Air conditioning
$88
includes taxes & fees
Aug 18 - Aug 19

Explore the area

View in a map
2600 Westside Drive NW, Cleveland, TN, 37312
  • Cleveland State Community College
    ‪11 min walk‬
  • Lee University
    ‪4 min drive‬
  • Bradley Square Mall
    ‪4 min drive‬
  • Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪30 min drive‬

Room options

View all photos for Deluxe Single Room

Deluxe Single Room | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Single Room

8.8 out of 10
Excellent
(53 reviews)
  • 245 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | 1 bedroom, desk, laptop workspace, blackout drapes

Family Suite

  • 616 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Double Room

8.6 out of 10
Excellent
(58 reviews)
  • 308 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Douglas Inn And Suites

Cleveland motel with free breakfast
This smoke-free motel features a fitness center, a business center, and dry cleaning. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Housekeeping is available on request.
Douglas Inn And Suites offers 40 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and hair dryers. Premium digital television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cleveland motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the motel include a fitness center.

Guests under 13 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wireless Internet access is complimentary. This motel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This Mediterranean motel also offers a fitness center, a vending machine, and laundry facilities. Complimentary self parking is available on site.

Douglas Inn And Suites is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium digital channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in fee: USD 35.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 13 years old are not allowed in the fitness facility

Property is also known as

Douglas Inn Suites
Douglas Inn
Douglas Inn Cleveland
Douglas Inn And Suites
Douglas Hotel Cleveland
Douglas Inn And Suites Motel
Douglas Inn And Suites Cleveland
Douglas Inn And Suites Motel Cleveland

Douglas Inn And Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 493 out of 1004 reviews
Rating 8 - Good. 282 out of 1004 reviews
Rating 6 - Okay. 109 out of 1004 reviews
Rating 4 - Poor. 66 out of 1004 reviews
Rating 2 - Terrible. 54 out of 1004 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly. We are just passing thru and stayed a couple years ago and liked it so decided to make our stop here again. Dow the streeprobably less than a mile is a great casual restaurant called City Cafe Diner. Food delicious and they have a bakery with desserts to die for.
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always enjoy Douglas Inn. The staff is friendly. The rooms are clean, and the beds are very comfortable. The breakfast is good.
Stayed 2 nights in May 2025

6/10 Okay

Jacquelyn

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a super nice hotel. Everything was clean and the bed was very comfortable. We were in town for our son's minister ordination service at North Cleveland Church of God. The church was only 4 miles from this hotel. So location was a plus. Would definitely stay afain.
Stayed 1 night in May 2025

8/10 Good

David

Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Stayed 1 night in May 2025

10/10 Excellent

Carmen, Cartersville

Stayed 1 night in May 2025

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

4/10 Poor

Keri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Patricia L

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was not very clean. The couch was gross and stained. They had 2 chipped plates nothing else.. but they had a stove. I do t travel with cookware.
Stayed 1 night in May 2025

8/10 Good

TAMMY

Liked: Cleanliness
Good
Stayed 1 night in May 2025

8/10 Good

Carl

Stayed 1 night in May 2025

4/10 Poor

Edith

Traveled with partner
Liked: Staff & service
The room was average. Fairly clean but smelled of urine. The main problem with our stay was that there was a group of people being extremely loud late into the night that made it very hard to sleep. They were yelling and slamming doors. Felt very unsafe. Not sure if this is a common occurrence at this hotel but staff did not do anything about it. I would have slept better in my car. Couldn’t get out of there fast enough in the morning. I would not stay here again.
Stayed 1 night in May 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Funeral

Quick trip back home.
Stayed 1 night in May 2025

6/10 Okay

Laura, Daphne

I am a frequent traveler. I found this hotel to be simply mediocre. What they call "breakfast" is a joke, unless all you want to eat is waffles. The owners are pinching every penny. I'm serious - decent tea bags are not that much more expensive than Walmart brand, people. They use powdered mix for their "gravy". A bag of white bread - still in the bag - for you folks! No other bread offered! No fruit, no yogurt - although they have a fridge that could utilize - and two kinds of dried cereal. Some sort of warmed circle eggs and frozen biscuits heated up. The rooms have been modernized with a rain shower head, but there is so little water coming out a regular shower will take you twice as long as it normally would. How this place gets any 5 star ratings is beyond me.
Stayed 1 night in May 2025

8/10 Good

Kayla

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay! Staff is friendly. Rooms are clean and up to date. Everything works well. Staff is always on top of any supplies needed for the stat. Only down side is that I feel like breakfast could use a life. Could have more options. Need some sausage or bacon. More cereal options and fruits. Also a better selection of drinks. Not just OJ and Apple juice.
Stayed 4 nights in May 2025

8/10 Good

Douglas J

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to I 75
Stayed 1 night in May 2025

8/10 Good

Jeffrey

Liked: Staff & service, room comfort
Stay was fine. Don’t plan on a continental breakfast to satisfy you . Really quite skimpy.
Stayed 1 night in May 2025

6/10 Okay

William

Traveled with family
Liked: Staff & service
Older but ok.
Stayed 2 nights in May 2025

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick stop for the night

Nice hotel for the price
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Kevin

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

So so

When we got to the room, we had dog poop outside the front door. When we got in our room, it did not smell clean. It smelled like urine. But it looked clean and fairly well decorated.
Stayed 1 night in Apr 2025

8/10 Good

Rocky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2025