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Douglas Inn And Suites

2.0 star property

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Photo gallery for Douglas Inn And Suites

Free daily continental breakfast
Deluxe Single Room | 1 bedroom, desk, laptop workspace, blackout drapes
Hallway
Family Suite | Living area | 40-inch TV with digital channels
Fitness facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast included
  • Laundry
  • Air conditioning
$89
includes taxes & fees
Oct 21 - Oct 22

Explore the area

View in a map
2600 Westside Drive NW, Cleveland, TN, 37312
  • Place, Cleveland State Community College
    ‪11 min walk‬
  • Place, Lee University
    ‪4 min drive‬
  • Place, Bradley Square Mall
    ‪4 min drive‬
  • Airport, Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪30 min drive‬

Room options

View all photos for Family Suite

Family Suite | 1 bedroom, desk, laptop workspace, blackout drapes

Family Suite

  • 616 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Single Room

Deluxe Single Room | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Single Room

8.8 out of 10
Excellent
(53 reviews)
  • 245 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Double Room

8.6 out of 10
Excellent
(58 reviews)
  • 308 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Douglas Inn And Suites

Cleveland motel with free breakfast
This smoke-free motel features a fitness center, a business center, and dry cleaning. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Housekeeping is available on request.
Douglas Inn And Suites offers 40 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and hair dryers. Premium digital television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cleveland motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the motel include a fitness center.

Guests under 13 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wireless Internet access is complimentary. This motel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This Mediterranean motel also offers a fitness center, a vending machine, and laundry facilities. Complimentary self parking is available on site.

Douglas Inn And Suites is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium digital channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in fee: USD 35.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 13 years old are not allowed in the fitness facility

Property is also known as

Douglas Inn Suites
Douglas Inn
Douglas Inn Cleveland
Douglas Inn And Suites
Douglas Hotel Cleveland
Douglas Inn And Suites Motel
Douglas Inn And Suites Cleveland
Douglas Inn And Suites Motel Cleveland

Douglas Inn And Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 490 out of 1004 reviews
Rating 8 - Good. 282 out of 1004 reviews
Rating 6 - Okay. 111 out of 1004 reviews
Rating 4 - Poor. 67 out of 1004 reviews
Rating 2 - Terrible. 54 out of 1004 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service
Tile walkin shower was nice Price was good
Stayed 1 night in Jul 2025

10/10 Excellent

Donna

Stayed 1 night in Jul 2025

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times when whitewater rafting. The renovations are beautiful and we will definitely stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Dennis

Stayed 1 night in Jul 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Updated nicely and very clean
Stayed 1 night in Jul 2025

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleep here Eat Elsewhere

Room was very nicely updated and clean and SMELLED clean. Sheets were clean. Loved the laminate floors instead of carpet. Beds are higher off ground. Pillows were nice-not just flour sacks like some. Beds may be difficult for someone with limited accessibility. Loved the walk in shower. Breakfast was minimal at best-closes at 9. Male desk clerk shut off all heated equipment at 8:30. The waffle batter had clearly been watered down to stretch it, making the waffles more like crackers. The biscuits were flavorless-even for a frozen biscuit product. Gravy had no flavor. We tried it and dumped it as did two other couples. Cereal was the only other option besides toast. Thankfully Cracker Barrel is next door and The Fort Restaurant is close as well. Night time clerk on 7/18 was wonderfully pleasant and gave us great recommendations for dinner last night. For being so close to the highway-we heard nothing. But the climate control sounds like it’s flushing water every 15 minutes and the people in the room next to us had VERY loud phone conversations that we could hear clear as a bell through the walls. We were on our back home from Florida and needed a place to rest our heads without breaking the bank. Oh-and TRY WITTS FROZEN CUSTARD!!!!
Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

8/10 Good

Beverly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to up their breakfast game. Its rather blah and not enough choices. Not everyone eats biscuits and gravy and eggs. We need fruit, yogurt, pastries. Other than that, clean comfortable rooms and quiet surroundings.
Stayed 2 nights in Jul 2025

8/10 Good

Milton

Traveled with family
Liked: Cleanliness, staff & service

Nice and Simple

Stayed 4 nights in Jul 2025

6/10 Okay

Michael, Springfield

Traveled with partner
Liked: Staff & service, amenities
This was my second time staying at this hotel. I was surprised by the state of the rooms since my previous stay in October 2024. To be honest, one room had a musty odor that may have been caused by the air conditioner not running while the room was empty. The room I stayed in had yellow streaks on it and the blanket had a big liquid stain that the staff quickly complied in providing me new sheets and a blanket. The blanket they provided was clean but had a cigarette burn in it. We kept it. The room also had plaster around places where there had been previous damage. Though the shower was wonderful, the bed comfortable, and the staff willing to help, it is unlikely my wife and I will return to the hotel.
Stayed 3 nights in Jul 2025

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was extremely clean, not even a speck on the floors, and you could tell that it had been renovated. It looks like they really try to keep the property up-to-date.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room.
Stayed 1 night in Jul 2025

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 1 night in Jul 2025

10/10 Excellent

randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was polite and cheerful when I walked in. Room was clean with a newer/modern bathroom.
Stayed 2 nights in Jul 2025

4/10 Poor

Tyrone

Business traveler
Disliked: Property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Jim

Stayed 1 night in Jul 2025

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Pleasantly surprised. Would return.
Stayed 1 night in Jul 2025

8/10 Good

mitchell

Stayed 1 night in Jul 2025

6/10 Okay

Deborah

Stayed 2 nights in Jul 2025

6/10 Okay

Mike

Traveled with partner
Liked: Cleanliness
It was adequate for a single night stay. Bare bones but at the price point that is expected
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Douglas Inn and Suites has been very good each time we’ve stayed. The staff has been helpful, the room and the bathroom have been clean, and the building is well-maintained. There are amenities in the area, some a short walk, others a short drive. We plan to stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Wayne

Stayed 1 night in Jun 2025

10/10 Excellent

Marty

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, staff very friendly. Beds were comfortable.
Stayed 1 night in Jun 2025