3-star Cheltenham hotel walkable to Cheltenham Town Hall
This hotel features a bar/lounge, a snack bar/deli, and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities.
Citrus Hotel Cheltenham by Compass Hospitality offers 59 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 2 meeting rooms are available. This Cheltenham hotel also offers multilingual staff, coffee/tea in a common area, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).
Citrus Hotel Cheltenham by Compass Hospitality has designated areas for smoking.
Continental breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM.
Lobby Bar - Onsite lobby lounge.
Room service (during limited hours) is available.
Languages
English, Polish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Height restrictions apply for onsite parking
Free offsite parking
Street parking available
Self parking on site (GBP 10 per day)
Extended parking on site (GBP 8 per day)
Limited onsite parking
Food and drink
Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
A bar/lounge
Coffee and tea in common areas
Snack bar/deli
Restaurants on site
Lobby Bar
Family friendly
Laundry facilities
Snack bar/deli
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Business services
2 meeting rooms
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Elevator
Grab bar near toilet
Low-height counter and sink
Raised toilet seat
Wheelchair accessibility
Wheelchair accessible (may have limitations)
More
4 floors
Banquet hall
Built in 1960
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided
Entertainment
49-inch flat-screen TV
Food and drink
Coffee/tea maker
Electric kettle
Limited room service
More
Desk
Iron/ironing board on request
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
This property is closed from December 23 2024 to December 27 2024 (dates subject to change).
The property is closed between December 22 and December 27.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for continental breakfast: approximately GBP 0 to 6.95 for adults, and GBP 0 to 5 for children
Self parking fee: GBP 10 per day
Extended parking fee: GBP 8 per day
Pet fee: GBP 20 per pet, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
We should mention
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Property is also known as
Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Very average. As soon as we arrived we had to move room because it hadn’t been cleaned. The upgrade was ok but still pretty poor. The location of the hotel is very convenient but the building itself and surrounding streets are tired. The staff were lovely and helpful which was the main positive about our stay.
Ended up being bitten as soon as I got under the covers and the bites kept getting more and more the longer I stayed under the sheets - assuming fleas or bed bugs
Also the walls are so thin so on a Friday night all I could hear was the room on one side had guests having intercourse loudly and then when they stopped the room on the other side started for over an hour and you can hear EVERYTHING
Left the hotel in the morning exhausted and full of itchy bites on my leg.
Also no air conditioning at all in the room and no fan offered.
Only worth visiting if you want a cheap place to hook up with someone you’ve just met in the bar round the corner!!
Chris
Stayed 1 night in Sep 2024
6/10 Okay
James
Traveled with pets
Sep 6, 2024
Liked: Cleanliness, staff & service
Could do with softer pillows an a big bed rather than 2 singles pushed together as kept seperatin apart from that it was great
Great place within 5 mins walking distance of the town centre. It’s not the Ritz, but you get what you pay for and the room we had was very clean. The rooms are a little tired with parts of the carpets heavily worn. The parking area is very small and could be an issue if you have a larger vehicle.
2 way lighting only working by the door.
No anti-slip mat in the bath
liked:-
provision of soaps/shampoo.
quietness.
JOHN
Stayed 3 nights in Aug 2024
8/10 Good
Kris
Aug 14, 2024
Kris
Stayed 1 night in Aug 2024
10/10 Excellent
Geneviève
Aug 2, 2024
Liked: Amenities
Geneviève
Stayed 4 nights in Jul 2024
8/10 Good
Maria
Jul 28, 2024
Liked: Cleanliness, staff & service, room comfort
Central & comfortable room
Hotel is a little dated & worn but very central. Rooms are clean & comfortable. Hotel is very central & would stay again.
Maria
Stayed 3 nights in Mar 2024
8/10 Good
Christine
Traveled with group, Traveled with partner
Jul 21, 2024
Liked: Cleanliness, staff & service
Great option for a quick stay in the city. Rooms and beds were very big. There was a kettle, iron and ironing board in the room. Very close to loads of restaurants and bars, and very convenient to walk to Cheltenham city bits.
The airconditioning of room was not adequately indicated. Pillows were very hard and duvet was heavy not light and cosy. I felt overall there was not good value for money. Location was good.
When we arrived the bath was half full of water. The bed was 2 singles beds pushed together. The tile steps looked like a swimming pool floor. Overall, was disappointed with our stay.
A perfectly acceptable budget hotel. I think adverse reviews have been placed by competitors!!! The staff carried my case down the steps which I appreciated as I am getting on a bit. The door card entry system worked perfectly for the first time in my experience!