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Malmaison Cheltenham

4.0 star property

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Photo gallery for Malmaison Cheltenham

Breakfast, lunch, dinner served; British cuisine
Bar (on property)
Junior Suite | Egyptian cotton sheets, in-room safe, desk, blackout drapes
Club Deluxe Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk

Explore the area

Map
Bayshill Road, Cheltenham, England, GL50 3AS
  • Cheltenham Town Hall
    ‪7 min walk‬
  • The Promenade
    ‪9 min walk‬
  • Cheltenham Racecourse
    ‪4 min drive‬

Room options

View all photos for Club Deluxe Room

Club Deluxe Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Club Deluxe Room

  • Sleeps 3
  • 1 King Bed

View all photos for Cosy Double

Cosy Double | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Cosy Double

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room

Club Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Club Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Junior Suite

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Living area | Flat-screen TV

Signature Suite

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Twin

Club Deluxe Twin | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Club Deluxe Twin

  • Sleeps 3
  • 2 Twin Beds

Similar properties

Bar (on property)

Hotel du Vin & Bistro Cheltenham

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (764)
The price is $194
per night
$232 total
includes taxes & fees
May 17 - May 18
Hotel du Vin & Bistro Cheltenham

About this property

Malmaison Cheltenham

4-star Cheltenham hotel close to Cheltenham Racecourse
This smoke-free hotel features a restaurant, a bar/lounge, and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and dry cleaning are onsite.
Malmaison Cheltenham offers 61 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This eco-certified hotel also offers a library, a terrace, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Malmaison Cheltenham is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7 AM and 10 AM and on weekends between 8 AM and 11:00 AM.
Chez Mal Brasserie - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)
  • Limited onsite parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.00 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

Property is also known as

Malmaison Cheltenham Hotel
Malmaison Cheltenham Hotel
Malmaison Cheltenham Cheltenham
Malmaison Cheltenham Hotel Cheltenham

Malmaison Cheltenham Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 441 out of 898 reviews
Rating 8 - Good. 288 out of 898 reviews
Rating 6 - Okay. 92 out of 898 reviews
Rating 4 - Poor. 58 out of 898 reviews
Rating 2 - Terrible. 19 out of 898 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really warm welcome from staff and when the big bath in our suite had an issue with water temperature, they switched us to an alternative room immediately. Thoroughly enjoyed our stay and will return.
Stayed 3 nights in Jan 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The room was very snug and the bed quite low but comfy and clean. Reception areas are very nice.
Stayed 2 nights in Jan 2025

10/10 Excellent

Christopher

Stayed 1 night in Jan 2025

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a cosy double room as a single traveller. Lovely room, cosy, warm and a great size for 1! Would stay again!
Stayed 1 night in Jan 2025

10/10 Excellent

Hoi Yee

Stayed 2 nights in Jan 2025

8/10 Good

Geraint

Liked: Cleanliness, staff & service

A few simple fixes could've made a huge difference

Really, it's a 3.5/5 Bed comfy. Breakfast great, as was the server. Room (112) had a stain on the ceiling. Half the light switches did nothing. Room far too dark. The whole system is batty, pop some labels or explanations up. Bathroom sink was blocked. Bathroom door handle very difficult to use, stiff, slippery & worn. All of these are simple, minor glitches but indicative of poor attention to detail. Don't charge high prices and position yourself as premium if you don't hold yourself to high standards. Pretty disappointing, felt a bit contemptuous TBH.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Lisa

Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

John

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort

No hot water

This hotel is usually very good but had a poor experience. I had reserved a twin room but was given a double. In the morning, the hotel had no hot water and when this was told to front desk there was no apology or offer of alternative given. Expect better from an expensive 4 star hotel
Stayed 1 night in Jan 2025

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Veronica

Stayed 1 night in Dec 2024

6/10 Okay

Debbie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Dom

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities

Tired hotel never 4 star

A very tired hotel in need of a refurbishment. Hotel bar also tired and uninviting with a rude girl serving behind the bar who attempted to pour a cocktail and discovered she hadnt the ingrediants to make it!!
Stayed 1 night in Dec 2024

6/10 Okay

Helen

Liked: Staff & service
Stay was average - staff were all helpful but room was a little tired and didn’t feel the cleanest. Parking was available for a fee and unfortunately no spaces in the main car park so had to park on the street nearby. Area is close to main amenities.
Stayed 1 night in Dec 2024

8/10 Good

Chris

Business traveler
Liked: Amenities
Mould in the bathrooms and a reception that is not often manned.
Stayed 1 night in Dec 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff 🎄♥️

Lovely staff - the entire time! They gave us an upgrade to such a lovely room and when our bath plug wasn't working, they kindly let me have a bath in a different room so I could get ready for an event. An extremely pleasant group of people! 10/10! Oh, and the gluten-free eggs benedict was spot-on ♥️
Stayed 2 nights in Dec 2024

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Always reliable - very comfortable
Stayed 1 night in Dec 2024

2/10 Terrible

Martin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff not overly attentive
Stayed 1 night in Dec 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024