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Queens Hotel Cheltenham

4.0 star property

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Photo gallery for Queens Hotel Cheltenham

View from room
Exterior
Lobby sitting area
Lunch and dinner served
Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Room service
  • Bar
  • 24/7 front desk
$154
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
The Promenade, Cheltenham, England, GL50 1NN
  • Cheltenham Town Hall
    ‪4 min walk‬
  • The Promenade
    ‪6 min walk‬
  • Cheltenham Racecourse
    ‪4 min drive‬

Room options

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(3 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)
  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)
  • 365 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(7 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.2 out of 10
Wonderful
(9 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(31 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

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  • Free WiFi
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About this property

Queens Hotel Cheltenham

4-star Cheltenham hotel close to Cheltenham Racecourse
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and conference space are onsite.
Queens Hotel Cheltenham offers 84 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1292 square feet (120 square meters) include conference space. This luxury hotel also offers a library, a terrace, and tour/ticket assistance. Concierge services and wedding services can be provided. Onsite parking is available (surcharge), along with a car charging station.

Queens Hotel Cheltenham is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Victoria's - This restaurant serves lunch and dinner.
The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 621 out of 1013 reviews
Rating 8 - Good. 265 out of 1013 reviews
Rating 6 - Okay. 84 out of 1013 reviews
Rating 4 - Poor. 24 out of 1013 reviews
Rating 2 - Terrible. 19 out of 1013 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very nice and the hotel is situated very well for access to Cheltenham
Stayed 3 nights in May 2025

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and hotel clean
Stayed 1 night in May 2025

8/10 Good

Jeff

Stayed 1 night in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay everything was spot on
Stayed 2 nights in May 2025

8/10 Good

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Montpelier, just across the road from independent boutiques and cafes / bars The staff were very welcoming and helpful right across the hotel
Stayed 1 night in May 2025

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in experience was excellent. Very personal, professional and slick. We were made to feel like our stay was important. The same service level at the bar also.
Stayed 1 night in May 2025

10/10 Excellent

Stephen

Spacious comfortable and ideal location for us
Stayed 1 night in May 2025

6/10 Okay

Stacey

Stayed 1 night in May 2025

6/10 Okay

Ron

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is central to town centre with convenient (if a little pricey) parking. Reception was poorly lit and therefore rather gloomy. Check in was fine. Our room was very large with a very big bed. However the shower room was very small with very poor lighting. In the room there was just one chair (with a nasty brown stain) and two stools. Other than the wardrobe there was no storage and the lack of furnishings and zero outlook made the room feel uninviting. Dining staff were very efficient and the breakfast buffet was comprehensive. English breakfast appeared very good but the flavour (except for the sausage) was bland.
Stayed 2 nights in May 2025

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second occasion we have stayed and it was just as good as on the previous occasion. Great stay.
Stayed 2 nights in May 2025

10/10 Excellent

Bruinsfan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Complementary soft drinks and water. Breakfast package available. Very nice breakfast. Lots of restaurants nearby. Very nice bar in the hotel as well. Very much enjoyed our stay.
Stayed 6 nights in May 2025

10/10 Excellent

Thomas

Stayed 1 night in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

CJF weekend

Lovely hotel and great location. Good food too
Stayed 3 nights in May 2025

6/10 Okay

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service
Great location and area of architectural interest, close to restaurants, bars & coffee shops. Good coffee/tea facilities with mini fridge. Room had air con, but no means to make the room warmer. Impractical tiny bathroom really let the room down. You had to be 6ft+ tall to be able to use the make-up/shaving mirror, shower was walk-in with inadequate glass screen - floor got very wet and no hook to hang towel on for after shower. Switch to operate bathroom fan was high above the bathroom door - impossible to reach unless you’re very tall or stand on a chair! Not impressed.
Stayed 1 night in May 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Adam

not great

The shower was so weak it was basically completely useless. somewhat ruined my experience. My bathroom was also very tiny and not especially nice. And this isn't really anyone's fault, but it was very very noisy, night and day. Banging, creaking, doors slamming, windows rattling from music from outside, running, shouting. I wouldn't stay there again.
Stayed 2 nights in May 2025

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a cracking location central to restaurants, bars and a short walk into the centre. Easy to park. Comfortable rooms. Will definitely stay here again.
Stayed 1 night in May 2025

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

6/10 Okay

Carol

Liked: Cleanliness, staff & service
Your dinner menu was distinctly average. You offered two types of pizza and burgers neither of which we eat. If we wanted pizza we would go to Pizza Hut or similar likewise with burgers, we would go to MacDonalds. We ate in Brasserie Blanc which was excellent. Your bar closed at 11 o’clock in the evening. I found this very odd for a hotel of your standing. Very disappointing.
Stayed 1 night in May 2025

10/10 Excellent

John

Stayed 2 nights in May 2025

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is excellent
Stayed 1 night in May 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
We’ll run property….highly recommend.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A real gem! Love it!

I can thoroughly recommend this beautiful historic hotel! It has been refurbished whilst keeping all these amazing features! The service is superb. The bedrooms are well equipped - little things like fresh milk in the mini fridge rather than capsules! It has a good sized car park. The breakfast Is delicious. Can’t praise it enough!
Stayed 1 night in Apr 2025

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025