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Ascott Raffles City Chengdu

4.0 star property

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Photo gallery for Ascott Raffles City Chengdu

City view from property
1 bedroom, down comforters, in-room safe, laptop workspace
Lobby
City view
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Laundry

Explore the area

Map
No.3, Section 4, South Renmin Road, Wuhou District, Chengdu, Sichuan, 610041
  • Sichuan University
    ‪20 min walk‬
  • Sichuan University
    ‪2 min drive‬
  • People's Park
    ‪4 min drive‬
  • Chengdu (CTU-Shuangliu Intl.)
    ‪16 min drive‬

Room options

View all photos for Premier Room, 2 Bedrooms

TV, DVD player

Premier Room, 2 Bedrooms

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Room, 3 Bedrooms

1 bedroom, down comforters, in-room safe, laptop workspace

Premier Room, 3 Bedrooms

  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Deluxe Room, 2 Bedrooms

1 bedroom, down comforters, in-room safe, laptop workspace

Deluxe Room, 2 Bedrooms

  • Sleeps 4
  • 1 King Bed and 2 Queen Beds OR 2 King Beds

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom | 1 bedroom, down comforters, in-room safe, laptop workspace

Premier Room, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 3 Bedrooms

1 bedroom, down comforters, in-room safe, laptop workspace

Executive Room, 3 Bedrooms

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds OR 2 King Beds

View all photos for Executive Room, 2 Bedrooms

1 bedroom, down comforters, in-room safe, laptop workspace

Executive Room, 2 Bedrooms

  • Sleeps 4
  • 1 King Bed and 2 Queen Beds OR 2 King Beds

View all photos for Premier Studio

1 bedroom, down comforters, in-room safe, laptop workspace

Premier Studio

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio, 2 Twin Beds

1 bedroom, down comforters, in-room safe, laptop workspace

Executive Studio, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

Executive Room, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom

1 bedroom, down comforters, in-room safe, laptop workspace

Deluxe Room, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio

1 bedroom, down comforters, in-room safe, laptop workspace

Deluxe Studio

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio

1 bedroom, down comforters, in-room safe, laptop workspace

Executive Studio

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, 2 Twin Beds

1 bedroom, down comforters, in-room safe, laptop workspace

Deluxe Studio, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

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About this property

Ascott Raffles City Chengdu

4-star Chengdu hotel, connected to a shopping center in Wuhou
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a business center, and conference space.
Ascott Raffles City Chengdu offers 298 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. Beds feature down comforters. Satellite television is provided.

Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This Chengdu hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Ascott Raffles City Chengdu provides a sauna and a fitness center. The hotel offers a restaurant. Business-related amenities at this 4-star property consist of a business center and meeting rooms.

Public areas are equipped with complimentary wired and wireless Internet access. This Chengdu hotel also offers a library, a terrace, and concierge services. Complimentary self parking is available on site.

Ascott Raffles City Chengdu is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Ascott Raffles City Chengdu has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 91 per person
  • A restaurant

Things to do

  • Fitness classes
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Low-height door lock
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 238.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 91 per person
  • Rollaway bed fee: CNY 238.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ascott Raffles Aparthotel City Chengdu
Ascott Raffles City Chengdu
Ascott Raffles City Chengdu Aparthotel
Ascott Raffles City Chengdu Hotel
Ascott Raffles City Chengdu Hotel
Ascott Raffles City Chengdu Chengdu
Ascott Raffles City Chengdu Hotel Chengdu

Ascott Raffles City Chengdu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 118 out of 171 reviews
Rating 8 - Good. 37 out of 171 reviews
Rating 6 - Okay. 11 out of 171 reviews
Rating 4 - Poor. 4 out of 171 reviews
Rating 2 - Terrible. 1 out of 171 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

John

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disaster room management and stuffy rooms
Very poor arrival experience. Due to flight delay, we arrived a day late. We did the right thing and called the hotel that we will be check in a day late, which they acknowledged. Upon arriving, we were told that our room (3 bedrooms) was no longer available and that we had to stay in two separate rooms and then move to a 3 bedroom suite a day later. Further, they told us that our room was considered cancelled! I have paid in full in advance therefore the hotel should have hold the room for us. At no point did we mention we want to cancel our room. It was 11pm and we travelled with two young children and exhausted. It took them almost half and hour to get someone senior to sort out a 3 bedroom for us. The front desk seems to be run by students who had no initiatives, no customer service skills and like robots. Highly disappointing and infuriating situation. In addition, the air conditioning in our room was almost non existence. The AC unit was just blowing the same air out of the vents, which were very noisy and we never had a decent night of sleep. An experience that I would rather forget. Never this hotel again.
Stayed 6 nights in Oct 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location although there is a lot of construction in the area. No noise from it but a bit inconvenient to move around it. Buffet breakfast was fantastic. Enjoyed the pool, sauna and steam room. Overall a very pleasant stay.
Stayed 5 nights in Sep 2024

10/10 Excellent

Steve

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to shopping and food
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel built on top of shopping mall. Nice gym, pool. Shopping mall provides many food options and a giant blowup house for kids. We had three rooms for 3 days. It was a very nice stay.
Stayed 4 nights in Aug 2024

10/10 Excellent

Chung Pak

Liked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Ching Ching

Stayed 1 night in Jul 2024

10/10 Excellent

Hailong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Guojun

Stayed 4 nights in Jun 2024

10/10 Excellent

Benjamin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel itself was great! However do take note that the malls connecting doors to the hotel closes after 10pm. If it is raining, there is no sheltered walkway to the main entrance so taking a cab back when it rains is advisable!
Stayed 2 nights in Jul 2024

10/10 Excellent

Guojun

Stayed 3 nights in Jun 2024

10/10 Excellent

Ronny

Stayed 1 night in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and comfortable. Great location.
Stayed 3 nights in May 2024

8/10 Good

Victoria Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had the mistaken impression that the location was central to tourist spots. There was a lot of construction work in the vicinity. The didi drivers faced difficulties finding their way in. Except for the adjoining shopping mall, did not find decent nearby shopping complex.
Stayed 1 night in May 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Room was decent, bed was comfortable, breakfast was quite a spread. Hotel is near to shopping mall with supermarket and plenty of F&B options. Hotel staffs were mostly polite and courteous. Overall a good stay at this hotel. Highly recommended!
Stayed 2 nights in May 2024

10/10 Excellent

Andrew, Ontario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious hotel room with good location
Rooms come with washing machine and detergent provided too. Breakfast had a good spray. Hotel located right above Chengdu Raffles City with no bothersome on choices of food. Outer of the hotel/mall are having mrt construction, hence walking to mrt station can be slightly tedious but is no big fuss for such short distance.
Stayed 7 nights in Apr 2024

10/10 Excellent

Poh Kean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at while in Chengdu. Close to great eating spots, within a mall, and across from the Metro. note that this building is massive. When facing the building from the metro, the entrance to this hotel is on the back side of the first building/building closest to you. If you get lost, don't worry. There are many helpful lobby attendants to help direct you to the correct area. If you enter through the mall, there will also be signs directing you to ascott raffles.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is right in the middle of a shopping district. It is very convenient to go shopping, find places to eat and getting transportation.
Stayed 2 nights in Apr 2024

6/10 Okay

Mun Ee

It’s value for money.
Overall, we enjoyed the stay there as the location is superb which is next to Raffles City Mall. The room is big but quite old and has a kk d of smell. However, for the price and good location, we have nothing to ask for.
Stayed 2 nights in Mar 2024

2/10 Terrible

YE

Stayed 1 night in Jan 2024

10/10 Excellent

Yvonne

Stayed 4 nights in Dec 2023

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023