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The Ritz-Carlton, Chengdu

5.0 star property

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Photo gallery for The Ritz-Carlton, Chengdu

Suite, 1 Bedroom, City View | 1 bedroom, premium bedding, down comforters, pillowtop beds
Lobby
Alfresco dining, open daily
Terrace/patio
Club Suite, 1 Bedroom | 1 bedroom, premium bedding, down comforters, pillowtop beds

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • 24/7 front desk
$141
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
269 Shuncheng Ave, Qingyang District, Chengdu, Sichuan, 610017
  • Place, Tianfu Square
    ‪9 min walk‬
  • Place, Wide and Narrow Alleys
    ‪2 min drive‬
  • Place, Taikoo Li Shopping Center
    ‪3 min drive‬
  • Airport, Chengdu (CTU-Shuangliu Intl.)
    ‪17 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Room, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(6 reviews)
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, City View

10.0 out of 10
Exceptional
(4 reviews)
  • 883 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1044 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Living room | LED TV

Club Suite, 1 Bedroom

  • 1130 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Room, 2 Double Beds, Non Smoking

  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Non Smoking, City View

9.2 out of 10
Wonderful
(5 reviews)
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Room, 1 King Bed, Non Smoking (View)

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking (View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Room, 2 Double Beds, Non Smoking (View)

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Twin Beds, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 2 Twin Beds, Non Smoking

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About this property

The Ritz-Carlton, Chengdu

5-star Chengdu hotel, connected to a shopping center in Chengdu City Centre
Along with 5 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
The Ritz-Carlton, Chengdu offers 350 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LED televisions come with premium digital channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Chengdu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
In addition to a full-service spa, The Ritz-Carlton, Chengdu features an indoor pool and a sauna. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 5-star property offers access to a business center, meeting rooms, and limo/town car service. Event facilities measuring 18464 square feet (1716 square meters) include a conference center. This luxury hotel also offers a 24-hour fitness center, a terrace, and multilingual staff. Complimentary self parking is available on site, along with a car charging station.

The Ritz-Carlton, Chengdu is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Li Xuan - This fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner.
FLAIR - This bar specializes in Asian cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
SPICES - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The Lobby Lounge - This café serves light fare only. Happy hour is offered. Open daily.
Dining Room - This fine-dining restaurant specializes in Mediterranean cuisine. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 258 to 258 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Dining Room
  • FLAIR
  • Li Xuan
  • SPICES
  • The Lobby Lounge

Things to do

  • 24-hour gym
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (18,464 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 41 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 258 to 258 for adults, and CNY 0 to 258 for children
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:30 AM to 10:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Chengdu Ritz-carlton
Ritz-carlton Chengdu
Ritz-carlton Hotel Chengdu
Ritz-Carlton Chengdu Hotel
The Ritz carlton Chengdu
The Ritz Carlton, Chengdu
The Ritz-Carlton, Chengdu Hotel
The Ritz-Carlton, Chengdu Chengdu
The Ritz-Carlton, Chengdu Hotel Chengdu

The Ritz-Carlton, Chengdu Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 306 out of 367 reviews
Rating 8 - Good. 42 out of 367 reviews
Rating 6 - Okay. 15 out of 367 reviews
Rating 4 - Poor. 2 out of 367 reviews
Rating 2 - Terrible. 2 out of 367 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zhen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

World class hotel

World class hotel with excellent service. Arrived early morning and appreciate the early checkin. Highly recommended. Stay in club room.
Stayed 2 nights in Jul 2025

10/10 Excellent

chong jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Excellent service! The staff were friendly and extremely helpful, especially the team from the Guest Relations Department. They went above and beyond to make our stay truly lovely and memorable. Thank you! — Mr. & Mrs. Tan
Stayed 1 night in Jul 2025

10/10 Excellent

RUBY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is alright, better if nearer to the Metro station. Most of the hotel service staff were experienced enough especially at the coffee house (Spice), namely Ruby and Chef Chris Yuan. Unfortunately, on checking out at the Executive Lounge today, July 8, the lady who attended to us was the least friendly, no smile, didn’t even asked if our stay was pleasant, etc., like she couldn’t wait for us to check out. Most of the other service staff at the executive lounge were up to speed and definitely well deserved to have a pat on their back!
Stayed 5 nights in Jul 2025

10/10 Excellent

Sock Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Xiaoxi

Stayed 2 nights in Jun 2025

10/10 Excellent

Tenzin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

LiiShin

Liked: Amenities, property conditions & facilities
Nice place to stay. Staff are very friendly and helpful. We will come back again.
Stayed 1 night in May 2025

10/10 Excellent

Clark, Woodinville

Liked: Cleanliness, amenities, property conditions & facilities
First class all the way
Stayed 2 nights in May 2025

10/10 Excellent

Jing

Stayed 1 night in May 2025

10/10 Excellent

Jing

Stayed 2 nights in May 2025

10/10 Excellent

Yu

Liked: Amenities
The service is outstanding .
Stayed 1 night in May 2025

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and great staff
Stayed 3 nights in May 2025

10/10 Excellent

Cheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful 5 days stay! Enjoyed the breakfast every day. Staff are so friendly and helpful.
Stayed 5 nights in Apr 2025

10/10 Excellent

Foo, Somerset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Aoife, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chef Chris was fantastic! Beautiful food and amazing personal experience on three separate occasions during our stay. Thank you!!
Stayed 4 nights in Apr 2025

10/10 Excellent

YAOCHAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

Great services, good room. Nice city view and very clean. Breakfast is wonderful too. So many varieties and different styles. Not far to most in-city hot spots. Great location.
Stayed 2 nights in Apr 2025

10/10 Excellent

SHENSHEN

Stayed 5 nights in Apr 2025

6/10 Okay

Peter

Stayed 1 night in Apr 2025

10/10 Excellent

HAO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

10/10 Excellent

Chunbai, Northampton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and staff. Everyone all the way from managers to cleaning staff greets and says hi even in passing. You feel like you are being pampered at all time. The service is better than any other 5-star hotels I have stayed at in China.
Stayed 3 nights in Apr 2025

6/10 Okay

Yucai

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay in Chengdu

Our 5 night stay at the ritz was fabulous. The staff were brilliant, food fantastic and the room was very clean and comfortable. The breakfast was excellent. Lots of choice and western options. Beautiful pastries, fruit, cereal, yoghurt, fresh cooked eggs and coffee. The view from the room was great. I loved the club lounge and the afternoon tea. Dinner options were good both in the hotel and outside. There are shops and restaurants very close to the hotel. The underground is not far away. I will stay at the Ritz again if I am back in Chengdu.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kung Yee

Stayed 2 nights in Mar 2025