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Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram

4.5 star property

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Photo gallery for Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram

Exterior
Down comforters, minibar, in-room safe, desk
View from property
Lobby
Down comforters, minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Breakfast available
  • Bar
  • Spa
  • Pool
  • Room service

Explore the area

Map
No 53, Devaneri Village, East Coast Rd, Tirukalukundram, Tamil Nadu, 603104
  • Krishna's Butterball
    ‪3 min drive‬
  • Ganesha Ratha
    ‪3 min drive‬
  • Tiger Cave
    ‪7 min drive‬
  • Chennai (MAA-Chennai Intl.)
    ‪85 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Garden Cottage)

Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Garden Cottage)

  • 419 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed (Beach Villa)

Down comforters, minibar, in-room safe, desk

Suite, 1 Queen Bed (Beach Villa)

  • 505 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed (Garden Bungalow)

Down comforters, minibar, in-room safe, desk

Suite, 1 Queen Bed (Garden Bungalow)

  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed (Club Room)

Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed (Club Room)

  • 322 sq ft
  • Sleeps 4
  • 1 Queen Bed

Deluxe Room, Multiple Beds

  • Sleeps 4
  • 1 Twin Bed and 1 Double Bed

View all photos for Suite, 1 Queen Bed (Sea Suite)

Down comforters, minibar, in-room safe, desk

Suite, 1 Queen Bed (Sea Suite)

  • 1119 sq ft
  • Sleeps 4
  • 1 Queen Bed

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Exterior

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About this property

Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram

4.5-star hotel in Mahabalipuram Beach
At Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram, relax by an outdoor pool or hit the beach where you can enjoy volleyball.
Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram offers 94 air-conditioned accommodations with minibars and safes. Beds feature down comforters. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram features an outdoor pool and a health club. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. Event facilities measuring 16996 square feet (1579 square meters) include conference space. This luxury hotel also offers spa services, a garden, and concierge services. Complimentary self parking and valet parking are available on site.

Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Namma Shack - Onsite restaurant.
Welcafe Riva - Onsite restaurant. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: INR 1,180 for adults and INR 590 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Namma Shack
  • Welcafe Riva

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Health club
  • Outdoor pool
  • Playground

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 16,996 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways
  • High-pile carpet in room
  • In-room roll-in shower
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (20 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of INR 2065 per pet, per night, plus a deposit of INR 2065 per night
Welcoming dogs only

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 2360.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: INR 10620.00
  • Christmas Eve (24 December) Gala Dinner per child: INR 5310.00 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: INR 17700
  • New Year's Eve (31 December) Gala Dinner per child: INR 8850 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately INR 1180 for adults and INR 590 for children
  • Pet deposit: INR 2065 per night
  • Pet fee: INR 2065 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2360.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

WelcomHotel Kences Palm Beach Hotel Mahabalipuram
WelcomHotel Kences Palm Beach Hotel
WelcomHotel Kences Palm Beach Mahabalipuram
WelcomHotel Kences Palm Beach Member ITCHotel Group Hotel
WelcomHotel Kences Palm Beach Member ITCHotel Group
WelcomHotel Kences Palm Beach Member ITCHotel Group Hotel
WelcomHotel Kences Palm Beach Member ITCHotel Group
WelcomHotel Kences Palm Beach
Hotel WelcomHotel Kences Palm Beach -Member ITCHotel Group
WelcomHotel Kences Palm Beach Member ITCHotel Group
Welcomhotel by ITC Hotels Kences Palm Beach Mamallapuram
Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram Hotel

Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 28 out of 54 reviews
Rating 8 - Good. 11 out of 54 reviews
Rating 6 - Okay. 8 out of 54 reviews
Rating 4 - Poor. 3 out of 54 reviews
Rating 2 - Terrible. 4 out of 54 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Savitha

Liked: Cleanliness, staff & service, property conditions & facilities
Was a very pleasant stay . Will visit again
Stayed 1 night in Oct 2024

2/10 Terrible

Saurabh

Traveled with partner
Disliked: Property conditions & facilities
Room was very small, dine in wasnt that good, bathroom had leakage
Stayed 1 night in Sep 2024

4/10 Poor

gowri

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

arvind

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay at the property. They had limited options for outdoor play or activities, however the beach and pool were quite enjoyable.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rajesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and comfortable stay with good amenities
Stayed 2 nights in Jul 2024

6/10 Okay

Rakesh

Traveled with family
Liked: Staff & service
Provided sub standard room
Very unhappy with the room. We booked Deluxe Room, 1 Queen Bed (Club Room) however we were given bad room stating hotel has upgraded us to better room. When we requested why we are not given our original booked room, I was informed those rooms are booked and not available on Sat and Sun. Apart from room rest all were good (cafeterias, pool, beach areas, and service staff)
Stayed 2 nights in Jun 2024

8/10 Good

Anu

Stayed 1 night in Jun 2024

10/10 Excellent

Sanjay

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

2/10 Terrible

Biren

Business traveler
Disliked: Amenities, property conditions & facilities
Do not let waste your money. They will never tell you that they have sold garden for parties and that they are loud and go on until 11 PM. Gym is very dirty. Mosquitoes everywhere. Not even orth the price. Shame that ITC is associated with it
Stayed 3 nights in Feb 2024

6/10 Okay

Philip

Traveled with family
Disliked: Staff & service
Service level is low Even the TV did not provide basic channels like CNN. Or BBC Not enough lighting in the room to read
Stayed 5 nights in Dec 2023

10/10 Excellent

kishore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite calm with great service and food. Away from city hustle bustle its one of the best beach resorts
Stayed 2 nights in Nov 2023

6/10 Okay

amala

Traveled with family and small children
Liked: Cleanliness
The pool and the common area is really good. The restaurant and rooms are good but didn't feel like worth the money
Stayed 1 night in Sep 2023

10/10 Excellent

Sunder

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Complementary breakfast could have been added
Stayed 1 night in May 2023

6/10 Okay

Pamela

Traveled with family
Liked: Staff & service
We liked the size of the property. It was a shame that work was happening. The pool area needed TLC.
Stayed 2 nights in Feb 2023

10/10 Excellent

srujana

Stayed 1 night in Dec 2022

10/10 Excellent

Jai

Stayed 1 night in Sep 2022

4/10 Poor

Ashok Raja

Traveled with family and small children
Disliked: Property conditions & facilities
To be honest, I’m still surprised how this is classed as 5 star property. Probably before 10 or 15 years and definitely the rooms and property doesn’t give that 5 star look. AC wasn’t working in Reception, AC wasn’t fully functional in room, no ventilation, no South Indian food, majority of Hindi speaking staff. Pool has no equipments or any kids toys to play with, delayed room service, delayed check out procedures, food is not worth the money we paid for. It was totally a disappointing stay out there. Nothing to like there, sorry
Stayed 2 nights in Aug 2022

10/10 Excellent

Sandeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Not worth the rates they are charging
The service and stay is not worth the rates they are charging. The resort called 1 day before asking to delay the check-in to after 4 pm since there was a marriage function that was getting extended. This was not expected as we had informed to check-in by 2 pm since were were driving down. It took more than three calls/follow-ups to get extra bed setup.
Stayed 1 night in Feb 2022

2/10 Terrible

Suresh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Manjit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of beach, pool, room and sun.
Amazing property. Well kept rooms and an efficient team responding to your needs. Located in a quiet peaceful neighborhood with a long stretch of beach available for long barefoot walks. Ideal getaway from city life.
The best sunrise I have seen.
An expansive welcome to the hotel.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice resort with excellent staff and excellent facilities..suggested destination for 2-3 days holiday trip to relax.
Stayed 2 nights in Feb 2021

10/10 Excellent

Jijish KV

Stayed 1 night in Aug 2019

8/10 Good

AbeMatt, Bangalore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
My family and I loved the service and hospitality. The food was above average given that the head chef was away when we visited (non-peak season). We received a complimentary upgrade (only after we were first offered the chance to pay for our upgrade and subsequently we received it free anyway). There were way too many flies even in the indoor restaurants. Overall, we'd still give this visit a 6/10. We had a great time, but probably not worth the price tag and up to what we'd expect of an ITC member hotel. The staff however were exceptional and ofcourse deserve special mention.
Stayed 3 nights in Jul 2019

8/10 Good

senthilvel

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2019