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Best Western Mountainbrook Inn

2.5 star property

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Photo gallery for Best Western Mountainbrook Inn

Outdoor pool, pool umbrellas, sun loungers
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View | Iron/ironing board, free WiFi, bed sheets
Free daily full breakfast
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
$85
includes taxes & fees
Feb 3 - Feb 4

Explore the area

View in a map
3811 Soco Road Route 19, Maggie Valley, NC, 28751
  • Place, Maggie Valley Gem Mine
    ‪3 min walk‬
  • Place, Maggie Valley Festival Grounds
    ‪14 min walk‬
  • Place, Wheels Through Time Museum
    ‪20 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(19 reviews)
  • Sleeps 4
  • 1 King Bed
  • Mountain view

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View | Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.8 out of 10
Excellent
(69 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Mountain view

King Room with Balcony

  • Sleeps 4

Mobility Accessible King Room with Bathtub

  • Sleeps 2

Mobility Accessible King Room with Roll In Shower

  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

2 Queen Beds, Non-Smoking, Mountain View, Microwave And Refrigerator, High Speed Internet Access, Coffee Maker, Hairdryer

  • Sleeps 4

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About this property

Best Western Mountainbrook Inn

Maggie Valley hotel close to Maggie Valley Festival Grounds
Along with an outdoor pool, this hotel has a snack bar/deli and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and laundry facilities are onsite. Housekeeping is available once per stay.
Best Western Mountainbrook Inn offers 50 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. This Maggie Valley hotel also offers an outdoor pool, barbecue grills, and a vending machine. Complimentary self parking is available on site.

Best Western Mountainbrook Inn has designated areas for smoking.

A complimentary full breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • In the mountains
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to September

Property is also known as

Best Western Mountainbrook
Best Western Mountainbrook Inn
Best Western Mountainbrook Inn Maggie Valley
Best Western Mountainbrook Maggie Valley
Mountainbrook Inn
Best Western Maggie Valley
Best Western Mountainbrook Hotel Maggie Valley
Maggie Valley Best Western
Mountainbrook Maggie Valley
Best Western Mountainbrook Inn Hotel
Best Western Mountainbrook Inn Maggie Valley
Best Western Mountainbrook Inn Hotel Maggie Valley

Best Western Mountainbrook Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1001 reviews
Rating 8 - Good. 317 out of 1001 reviews
Rating 6 - Okay. 89 out of 1001 reviews
Rating 4 - Poor. 32 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

karen

Liked: Staff & service
Disliked: Property conditions & facilities
not like any best western we have stayed in across the united states. definitely needs updating the rooms. The Worst one was in Phoenix AZ. We paid in advance and when we arrived it was in a dangerous drug activity area. three ladies traveling alone would not have been safe and we called the front desk and he would not cancel and refund my money. we never got out of our car.
Stayed 1 night in Oct 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service
The room was ok! Nothing great or special. It is close to main road so unless you sleep through anything or bring a sound machine, you hear traffic all through night. The curtains do not cover entire window to block outside lights, so if you like total dark to sleep, that will not happen. No elevator if on second level. Other than those things, all was good. Beds were comfortable and room clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay if you’re heading to harrahs but don’t want to stay at the casino. Lots of food and shopping options in a quiet little town.
Stayed 2 nights in Oct 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms very nice location. Friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Vance

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities
Nice for the price. Clean and friendly people who were very helpful.
Stayed 1 night in Oct 2025

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
Check in staff just looked at me when i entered. Didnt stand or greet me. Refridgerator in room was frozen over. Was told they'd defrost it next day. Instead brought a smaller fridge which i agreed was fine. But the maintenance cleaned it with so much sanitizer that we couldnt use it because of the smell. Front desk lady tried to wipe it clear of the smell. Didnt work. Told the front desk man. He just shrugged. Bathroom floor was not clean. Check out morning we had no hot water. Dissapointing stay.
Stayed 4 nights in Oct 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael, Blythewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but does need some touch up repair around fixtures like tissue box and toilet paper roll. Bed very comfortable and the heat / AC worked very well. Good size rooms. Would definitely stay here again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Breakfast was good. Our Mountain View room had the perfect view.
Stayed 2 nights in Oct 2025

6/10 Okay

Arlene

Stayed 3 nights in Oct 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Sheila

Stayed 1 night in Oct 2025

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very pleasant and helpful. Parking was good. We didn't it breakfast there. We had plans elsewhere.
Stayed 2 nights in Oct 2025

2/10 Terrible

Vallen

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
So first of all, the best thing was the mattress the worst things were the shower was moldy. There was no hot water at all our entire stay, and the hairdryer did not work at all. Breakfast was cold what there was of it and the poor girl who was running the front desk, didn’t speak very good English. She was a foreign girl, and I certainly appreciate her. However, she was just like abandoned by the owner or manager person.
Stayed 1 night in Oct 2025

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

4/10 Poor

Tom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dingy and dated motel. Rooms were dirty and very aged. Caked on filth on most surfaces, switches, and floors. The only good part were the seemingly clean linens. The few staff interactions were pleasant but not overly welcoming. Would not stay here again.
Stayed 3 nights in Oct 2025

8/10 Good

Sean

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly, helpful and knowledgeable of the area. Room was clean, comfortable, and quiet. Parking was adequate. Breakfast included a wide variety of items to choose from: waffles, eggs, sausage, fruit, juices, coffee, teas, cereal, yogurts, etc.
Stayed 2 nights in Oct 2025

10/10 Excellent

JOHN, greer

Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive staff. Good breakfast as well
Stayed 2 nights in Oct 2025

4/10 Poor

David

Disliked: Staff & service
Had to leave a day early would not refund the day stated expedia would have to refund. Expedia said hotel would have to refund. Will not use expedia again or stay at mountain brook again
Stayed 3 nights in Oct 2025

10/10 Excellent

charlotte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the attractions, we wanted to see the room was great Bed’s very comfortable
Stayed 2 nights in Sep 2025

8/10 Good

Valerie

Traveled with group
Liked: Staff & service, room comfort
Nice!
Stayed 2 nights in Oct 2025

8/10 Good

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western Mountainbrook is our go to when we visit the NC mountains. It's central to all we do, walkable to several places in the valley, and pretty quiet, all things considered. Continental breakfast is very convenient. Desk and breakfast staff friendly. Floor in bathroom was not well cleaned, but overall the property was very clean. Will stay there again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect..!!!
Stayed 1 night in Sep 2025