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Best Western Smoky Mountain Inn

2.5 star property

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Photo gallery for Best Western Smoky Mountain Inn

BBQ/picnic area
Exterior
Outdoor pool
Free daily continental breakfast
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Parking included
$115
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
130 Shiloh Trl, Waynesville, NC, 28786
  • Blue Ridge Parkway Balsam Entrance
    ‪6 min drive‬
  • Lake Junaluska Conference and Retreat Center
    ‪8 min drive‬
  • Maggie Valley Festival Grounds
    ‪16 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(31 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(22 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Smoky Mountain Inn

Waynesville hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite.
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Best Western Smoky Mountain Inn features an outdoor pool and a fitness center. Wired and wireless Internet access is complimentary. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, a picnic area, and a front-desk safe. Complimentary self parking is available on site.

Best Western Smoky Mountain Inn is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Best Western Smoky Mountain Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 554 out of 960 reviews
Rating 8 - Good. 295 out of 960 reviews
Rating 6 - Okay. 79 out of 960 reviews
Rating 4 - Poor. 17 out of 960 reviews
Rating 2 - Terrible. 15 out of 960 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fridah

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful views and excellent service
Stayed 2 nights in May 2025

6/10 Okay

Kathy

Traveled with family and small children
I didnt like the fact that they was rude to my kids and hubby
Stayed 2 nights in May 2025

6/10 Okay

Raeann

Stayed 1 night in May 2025

6/10 Okay

Raeann

Liked: Cleanliness, property conditions & facilities, room comfort

Average Mid-Level Hotel

For a mid-level hotel, this one's fairly average. My initial encounter with an older woman at the front desk wasn't that great. She seemed really put out that I arrived at 2:30 to the point of rolling her eyes at me. I knew check-in was at 4pm, but often rooms are ready ahead of time, so I was just checking to see if that was the case. She also seemed miffed that I booked thru Hotels.com. When I walked out, I thought perhaps this woman shouldn't be working in customer service! Certainly not as the first person the public meets. When I checked in, my room didn't have any coffee cups & the coffeemaker hadn't been cleaned, nor was there a bag in the ice bucket. These were amended the following day, without me pointing them out. Other than that, the room seemed clean. I had to run the fan continuously because otherwise, every time the a/c shut off it made a super loud squeaky hinge sound, like a door from a haunted house! The toilet & sink are so low they're awkward, and I'm only 5' tall, so I'd hate to see anyone taller using them. There's NO soundproofing at all & you hear everything from the neighbors. Breakfast is lame. I didn't even bother after the first morning. The woman that works in the breakfast area was VERY friendly though, as was the younger woman who I encountered the first morning at the front desk.
Stayed 1 night in May 2025

8/10 Good

Abraham

Business traveler, Traveled with partner
Liked: Amenities
The room was big and beds are good and comfortable. The sink, bathtub and toilet seats were low like it was designed for children. Breakfast can be called snacks. The night clerks were nice and friendly.
Stayed 3 nights in May 2025

8/10 Good

joseph w.

Stayed 1 night in May 2025

8/10 Good

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice affordable place!

Great place with a view !!
Stayed 3 nights in May 2025

10/10 Excellent

George Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant staff. Beds very comfortable. Nice breakfast buffet. Lovely setting and grounds.
Stayed 1 night in May 2025

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Clint

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

lane

Traveled with partner
Liked: Cleanliness
Fine for the price.
Stayed 1 night in May 2025

6/10 Okay

Andrea

Traveled with family
Liked: Staff & service
There is construction in progress next to this property. Storage containers making the parking very limited and difficult. During the day the area is noisy with construction workers blasting loud music.
Stayed 1 night in May 2025

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway in the mountains and quiet location close to all things needed!
Stayed 2 nights in May 2025

10/10 Excellent

ALICIA, Pembroke Pines

Stayed 1 night in May 2025

2/10 Terrible

Amanda

Stayed 1 night in Apr 2025

10/10 Excellent

Margaret Anne

Stayed 1 night in Feb 2025

8/10 Good

William

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

BW Smokeys

disappointed that hotel could not provide early check-in causing me problems despite advance request. Front desk seemed unconcerned and unwilling to assist. Needed 2:00. Shouldn’t have been a big deal given advance request. No storage room for luggage at reception. Otherwise a good stay and convenient location. Value to price was so-so.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kristy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and price

Clean, quick, efficient, and quiet. All the things you hope for in a stay. Easy to get to and close to restaurants.
Stayed 1 night in Apr 2025

10/10 Excellent

Brielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first got there the ladies in the office instantly started picking on my husband about feeding him to a bear! We absolutely loved it! They were so sweet and showed so much southern kindness to us! The rooms were clean, the beds were soft and comfortable, the view over looking the mountains was breathtaking! We came down for mini nats in Maggie valley! The only negative I would say is there is no room for trailer parking at all. We made it work and the ladies in the office were a great help! Definitely will be booking again for next years show!
Stayed 3 nights in Apr 2025

2/10 Terrible

mark

Stayed 7 nights in Apr 2025

10/10 Excellent

Kimberly

Stayed 2 nights in Mar 2025

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very kind very caring and it was just an overall very nice place to stay. We would stay there again.
Stayed 4 nights in Apr 2025

8/10 Good

Eric

Stayed 2 nights in Apr 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times over the years because it is clean and safe. It is still a great place to stay. Only negative is the breakfeast which had minimal choices.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025