Along with an outdoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite.
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Best Western Smoky Mountain Inn features an outdoor pool and a fitness center. Wired and wireless Internet access is complimentary. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, a picnic area, and a front-desk safe. Complimentary self parking is available on site.
Best Western Smoky Mountain Inn is a smoke-free property.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Free self parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Free continental breakfast available daily 7:00 AM to 9:00 AM
Things to do
Gym
Outdoor pool
Family friendly
In-room microwave
In-room refrigerator
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Vending machine
Business services
24-hour business center
Conference space
Outdoors
Picnic area
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
No elevator (single-level property)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
More
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub
Free toiletries
Hair dryer
Private bathroom
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
Coffee/tea maker
Microwave
Refrigerator
More
Air conditioning
Connecting rooms available
Desk
Desk chair
Free local calls
Iron/ironing board
Laptop workspace
Safe
Policies
Check-in
Check-in start time: 4 PM; Check-in end time: midnight
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
We should mention
This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville
Best Western Smoky Mountain Inn Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
In my commending the “quality furniture”, everything was heavy and strong, built to endure. Especially appreciated were the metal front doors. Now for the four stars, hospitality should be number one with hotels and motels. Air BnBs tend to show this by gracious additions of amenities and other little perks. Hotels will often allow for early checkin, even it it means changing the room of stay. We needed that early checkin. After an all night flight which included a switch of airplanes, we were tired. We were an hour early. We willingly paid the extra fee. But the “tight ship” attitude marred an otherwise pleasant multiple days stay. It was a “business” over “welcoming” methodology that, to us, was unnecessary.
The free my desk person was terrible and wouldn’t speak to the possibility of an early check in, less than two hours before checkin. I asked nicely, but she lied about there being a room ready and insisted that she would know until after 4:00. She also said I could check in early for an extra $40… so obviously there were rooms available The hotel wasn’t full or busy. She shouted at me to “get out” and said she would call the police if I didn’t leave. My wife and I felt very uncomfortable with staying there and booked a different hotel a few miles away and were able to check in immediately. I asked to cancel the reservation and she said she already had charged my card. I complained to Best Western and Hotels.com and was charged for the room even though I didn’t stay and have not received any feedback from anyone. We had booked 4 nights and haven’t been contacted by anyone about this terrible experience.
Room was very clean and staff was helpful
The area around the designated smoking area had full trash can and where you put out cigarettes was full during my entire stay.
Staff is amazing I have stayed there again since this trip and just booked another one
Ashley
Stayed 3 nights in Feb 2025
10/10 Excellent
Roger
Mar 28, 2025
Roger
Stayed 1 night in Mar 2025
6/10 Okay
Ava
Mar 28, 2025
Disliked: Cleanliness
The toilet was dirty. The water in the sink would not go down the drain. There was no hot water in the sink - I never bothered to try the shower! My room had no complimentary water or cookies as did my sister's. I called for the maintenance person who never came. We left early and did not stay for the second night even though it was paid for.
It's a motel, not a hotel. We asked for a 2nd floor window and they charged $10 extra for it! Lots of construction next door and large construction equipment blocking the view we paid extra for! Not worth the cost.
From check-in to check-out the service was great! Room was very clean and comfortable for our long weekend stay. We enjoyed the views just wished it was warmer to sit in the rocking chairs right outside our door and have our morning coffee or evening coffee. So many things to do and see. We chose to eat at local places to help with local economy after the Hurricane affected so many. A walmart is just over the hill as well as so many wonderful places. We ate at Clyde's (long time family diner) and decided next time to share a plate as portions are huge. Downtown was fun to explore as well. Small scale Gatlinburg is what it reminded us of. More our speed. We enjoyed the 2 exhibits at the Museum of the Cherokee People. Need to explore the river/park area though next time. Went to our 1st gun and knife show. Learned to take cash. Went to 1 antique store. A LOT of stuff and will check out another next time. Saw snow tubing area with lots of families enjoying the opportunity. Drive up and back was a nice drive. We will be back and recommend this hotel highly!
This an average budget level motel (doors open to parking lot). Area appears generally safe. Off main highway, road entrance in need of repair; parking lot generally clean. The first room had a definite smoke and mildew odor, but staff was accommodating in assigning a new room.
We stayed here 5 or 6 times through the years for conferences. Good price....basic but adequate. Bed was more comfortable than some other higher price hotels. When you are not in your room for the entire day, you really just need a good bed and clean room.