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Best Western Smoky Mountain Inn

2.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Smoky Mountain Inn

BBQ/picnic area
In-room safe, desk, laptop workspace, iron/ironing board
Outdoor pool
Outdoor pool
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Gym
    Gym
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
130 Shiloh Trl, Waynesville, NC, 28786
  • Balsam Spa
    3 min drive
  • Barber Orchard Fruitstand
    5 min drive
  • Smoky Mountain Jumphouse
    5 min drive
  • Asheville, NC (AVL-Asheville Regional)
    43 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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Front of property

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The price is $106
per night
$118 total
includes taxes & fees
Dec 7 - Dec 8
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About this property

Best Western Smoky Mountain Inn

Waynesville hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite.
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Best Western Smoky Mountain Inn features an outdoor pool and a fitness center. Wired and wireless Internet access is complimentary. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, a picnic area, and a front-desk safe. Complimentary self parking is available on site.

Best Western Smoky Mountain Inn is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Best Western Smoky Mountain Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 501 out of 857 reviews" "
Rating 8 - Good. 264 out of 857 reviews" "
Rating 6 - Okay. 66 out of 857 reviews" "
Rating 4 - Poor. 16 out of 857 reviews" "
Rating 2 - Terrible. 10 out of 857 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean buthad a musty smell
Stayed 1 night in Aug 2024

8/10 Good

Mallorie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Donna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property had huge shipping containers in parking lot blocking views of mountain. Tried to check in early was denied and we couldn’t use pool because we weren’t registered guests! But we will be in 2 hours at 4. Not nice
Stayed 1 night in Aug 2024

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A True Gem in Waynesville
A lovely view, great staff and super clean. The room was comfortable and the breakfast was good.
Stayed 1 night in Aug 2024

10/10 Excellent

damishia

Stayed 2 nights in Jul 2024

10/10 Excellent

Bruce L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. Very nice room.
Stayed 1 night in Aug 2024

10/10 Excellent

Martha

Stayed 1 night in Jul 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous views
Stayed 2 nights in Jul 2024

2/10 Terrible

Jerry

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jul 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The motel is nice, motel drive and signing not great
Stayed 1 night in Jul 2024

6/10 Okay

Kimberly

Stayed 1 night in Jul 2024

10/10 Excellent

Gaye

Traveled with family
Clean comfortable rooms, friendly people, convenient location.
Stayed 2 nights in Jul 2024

10/10 Excellent

Steven L

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf trip
Nice location, enjoyed the welcome gift of water, popcorn and cookies. Also liked the daily maid service.
Stayed 2 nights in Jun 2024

8/10 Good

Reginald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Older property but rooms have been updated and are clean and comfortable. Out of the way but close to highway and shopping.
Stayed 3 nights in Jun 2024

4/10 Poor

Greg, Pinehurst

Business traveler
Liked: Cleanliness, property conditions & facilities
After a business appointment was cancelled, I arrived an hour and a half prior to the published check-in time. I was told there would be a $35 surcharge to check-in early, no matter whether my room was ready or not. I've had the same thing happen at other hotels, and had to wait if the room wasn't ready, but if it was available, they let me in at no additional charge. Here they didn't even check for room availability, just quoted the mandatory fee. Disappointing.
Stayed 2 nights in Jun 2024

8/10 Good

Ava

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 2 nights in Jun 2024

2/10 Terrible

Thomas

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management
Stayed 1 night in Jun 2024

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the hotel was tucked away in a quiet area with places to sit around and enjoy the mountains. The room was clean and everything worked good. Bed was very close to the wall and high up, which was difficult to maneuver with my short self, but I made it work. Will most likely stay here again if up that way.
Stayed 3 nights in Jun 2024

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly person at check in. Good coffee always available. Good price for what you get.
Stayed 1 night in Jun 2024

8/10 Good

THANIGAINATHAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the best hotels I have ever met.
Stayed 4 nights in Jun 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place nestled in the N.C. Mountains. Very clean and quiet. The beds were so comfortable I think I had the best sleep in ages. Highly recommend!
Stayed 2 nights in Jun 2024

10/10 Excellent

Michael, Simpsonville

Stayed 1 night in Jun 2024

6/10 Okay

Chunyan

Liked: Cleanliness
It is ok for one night stay, overall this hotel is average
Stayed 1 night in Jun 2024

8/10 Good

Larry, KNOXVILLE

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area is beautiful and the views are spectacular. Healthy breakfast options are limited.

10/10 Excellent

Keshnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ten out of ten
Clean, friendly and comfortable. Honestly a great place with great views all throughout the day.
Stayed 1 night in Jun 2024