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Best Western Smoky Mountain Inn

2.5 star property

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Photo gallery for Best Western Smoky Mountain Inn

BBQ/picnic area
Exterior
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
Outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
130 Shiloh Trl, Waynesville, NC, 28786
  • Blue Ridge Parkway Balsam Entrance
    ‪6 min drive‬
  • Lake Junaluska Golf Course
    ‪7 min drive‬
  • Lake Junaluska Conference and Retreat Center
    ‪8 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(30 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(21 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Smoky Mountain Inn

Waynesville hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite.
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Best Western Smoky Mountain Inn features an outdoor pool and a fitness center. Wired and wireless Internet access is complimentary. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, a picnic area, and a front-desk safe. Complimentary self parking is available on site.

Best Western Smoky Mountain Inn is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Best Western Smoky Mountain Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 548 out of 947 reviews
Rating 8 - Good. 290 out of 947 reviews
Rating 6 - Okay. 78 out of 947 reviews
Rating 4 - Poor. 17 out of 947 reviews
Rating 2 - Terrible. 14 out of 947 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Highway noise is loud. Ask for a room away from the highway. Access road needs some work. Walls between rooms are lacking sound insulation.
Stayed 2 nights in Apr 2025

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
In my commending the “quality furniture”, everything was heavy and strong, built to endure. Especially appreciated were the metal front doors. Now for the four stars, hospitality should be number one with hotels and motels. Air BnBs tend to show this by gracious additions of amenities and other little perks. Hotels will often allow for early checkin, even it it means changing the room of stay. We needed that early checkin. After an all night flight which included a switch of airplanes, we were tired. We were an hour early. We willingly paid the extra fee. But the “tight ship” attitude marred an otherwise pleasant multiple days stay. It was a “business” over “welcoming” methodology that, to us, was unnecessary.
Stayed 4 nights in Apr 2025

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

The free my desk person was terrible and wouldn’t speak to the possibility of an early check in, less than two hours before checkin. I asked nicely, but she lied about there being a room ready and insisted that she would know until after 4:00. She also said I could check in early for an extra $40… so obviously there were rooms available The hotel wasn’t full or busy. She shouted at me to “get out” and said she would call the police if I didn’t leave. My wife and I felt very uncomfortable with staying there and booked a different hotel a few miles away and were able to check in immediately. I asked to cancel the reservation and she said she already had charged my card. I complained to Best Western and Hotels.com and was charged for the room even though I didn’t stay and have not received any feedback from anyone. We had booked 4 nights and haven’t been contacted by anyone about this terrible experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and staff was helpful The area around the designated smoking area had full trash can and where you put out cigarettes was full during my entire stay.
Stayed 5 nights in Mar 2025

2/10 Terrible

Jason

Stayed 1 night in Mar 2025

8/10 Good

CHRISTINE

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jane

Liked: Amenities, property conditions & facilities
Easy access to the freeway. Close to the family I was visiting
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing I have stayed there again since this trip and just booked another one
Stayed 3 nights in Feb 2025

10/10 Excellent

Roger

Stayed 1 night in Mar 2025

6/10 Okay

Ava

Disliked: Cleanliness
The toilet was dirty. The water in the sink would not go down the drain. There was no hot water in the sink - I never bothered to try the shower! My room had no complimentary water or cookies as did my sister's. I called for the maintenance person who never came. We left early and did not stay for the second night even though it was paid for.
Stayed 2 nights in Mar 2025

8/10 Good

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room, very convenient location just off the highway… will stay there again
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, friendly staff
Stayed 1 night in Mar 2025

6/10 Okay

Joseph

Liked: Cleanliness

First and last time...

It's a motel, not a hotel. We asked for a 2nd floor window and they charged $10 extra for it! Lots of construction next door and large construction equipment blocking the view we paid extra for! Not worth the cost.
Stayed 1 night in Mar 2025

10/10 Excellent

Olga

Traveled with family
Very clean room.
Stayed 1 night in Feb 2025

10/10 Excellent

Tamara

Traveled with family
Liked: Amenities
Clean and well priced
Stayed 1 night in Feb 2025

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Long Weekend

From check-in to check-out the service was great! Room was very clean and comfortable for our long weekend stay. We enjoyed the views just wished it was warmer to sit in the rocking chairs right outside our door and have our morning coffee or evening coffee. So many things to do and see. We chose to eat at local places to help with local economy after the Hurricane affected so many. A walmart is just over the hill as well as so many wonderful places. We ate at Clyde's (long time family diner) and decided next time to share a plate as portions are huge. Downtown was fun to explore as well. Small scale Gatlinburg is what it reminded us of. More our speed. We enjoyed the 2 exhibits at the Museum of the Cherokee People. Need to explore the river/park area though next time. Went to our 1st gun and knife show. Learned to take cash. Went to 1 antique store. A LOT of stuff and will check out another next time. Saw snow tubing area with lots of families enjoying the opportunity. Drive up and back was a nice drive. We will be back and recommend this hotel highly!
Stayed 2 nights in Feb 2025

6/10 Okay

Brian

Disliked: Amenities, property conditions & facilities
This an average budget level motel (doors open to parking lot). Area appears generally safe. Off main highway, road entrance in need of repair; parking lot generally clean. The first room had a definite smoke and mildew odor, but staff was accommodating in assigning a new room.
Stayed 1 night in Feb 2025

8/10 Good

Treva

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here 5 or 6 times through the years for conferences. Good price....basic but adequate. Bed was more comfortable than some other higher price hotels. When you are not in your room for the entire day, you really just need a good bed and clean room.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and good views from the property other than the construction next door.
Stayed 1 night in Jan 2025