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Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

Indoor/outdoor pool
BBQ/picnic area
Exterior
Exterior
Free daily buffet breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Parking included
$115
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
26 Rufus Robinson Road, Sylva, NC, 28779
  • Sequoyah National Golf Club
    ‪14 min drive‬
  • Western Carolina University
    ‪17 min drive‬
  • Harrahs Cherokee Casino
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(25 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, cribs/infant beds

Suite, 2 Queen Beds, Accessible (Comm, Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

1 bedroom, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, blackout drapes, iron/ironing board, cribs/infant beds

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

1 bedroom, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds (Extra Floor Space)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About this property

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

Sylva hotel with free breakfast
This hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite. Housekeeping is available on request.
Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG offers 67 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 65-inch Smart televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 388 square feet (36 square meters) include conference space. This Sylva hotel also offers a fitness center, barbecue grills, and a vending machine. Onsite self parking is complimentary.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 388 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Built in 2003
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:30 AM
Early check-in subject to availability
Early check-in fee: USD 50
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.00 per stay

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 10.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Stes Dillsboro-Western Carolina
Holiday Inn Express Stes Dillsboro-Western Carolina
Holiday Inn Express Sylva Western Carolina Area Hotel
Holiday Inn Express Western Hotel
Holiday Inn Express Sylva Western Carolina Area
Holiday Inn Express Western
Holiday Inn Express Hotel Stes Dillsboro Western Carolina
Holiday Inn Express Suites Sylva Western Carolina Area
Holiday Inn Express Suites Sylva Western Carolina Area by IHG

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 977 reviews
Rating 8 - Good. 258 out of 977 reviews
Rating 6 - Okay. 72 out of 977 reviews
Rating 4 - Poor. 42 out of 977 reviews
Rating 2 - Terrible. 40 out of 977 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Grace

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was so sweet and rooms were clean
Stayed 2 nights in May 2025

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, loved location
Stayed 3 nights in May 2025

10/10 Excellent

Erin

Stayed 2 nights in May 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
They have recently undergone a big remodel. Everything about the hotel looks fresh and new. Rooms and beds are very comfortable. The front desk lady was very friendly also.
Stayed 1 night in May 2025

8/10 Good

Maria, Marietta

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel had been recently updated. Clean rooms. Breakfast could have been better. I asked for clean towels and got was asked to deliver my used towels to dirty towel cart. Seemed a little rude and no interest in delivering the towels although the housekeeper was in the hallway.
Stayed 3 nights in May 2025

10/10 Excellent

Kallie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Verified traveler

Disliked: Room comfort

Wouldn’t stay again

Bed was extremely uncomfortable and the highway noise was overpowering. I sleep with a sound machine and could still hear the cars/trucks going by. Also disappointing that the hot tub was out of service. That’s one reason I booked here and I couldn’t even use it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Carroll

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little out of the way.... signage needs to be more visiable. We kept getting lost and would pass the place.
Stayed 2 nights in May 2025

8/10 Good

Joel & Trishalee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the amazing spread they put out for the free breakfast. Staff was also very nice.
Stayed 3 nights in May 2025

10/10 Excellent

William E

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I were impressed with cleanliness and the amenities provided. We will be back later this year!! Thanks for the hosp
Stayed 2 nights in May 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean and Nice breakfast
Stayed 1 night in May 2025

10/10 Excellent

Terri

Traveled with family
Liked: Amenities
Big TV in room, soft sheets, awesome pool, love this place.
Stayed 1 night in May 2025

4/10 Poor

Reyna, Blacksburg

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was outdated. Paint and wall peeling in several areas. The key cards has trouble working on several doors. Key card for door to fitness room did not work.
Stayed 1 night in Feb 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Trudell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, friendly, great sleep!

Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel fairly close to Cherokee. The reason we booked this hotel is for the indoor pool and hot tub and the hot tub was broken this time or down. At breakfast, the pancake maker was broken as well. Other than that, it was exactly what you would expect from a Holiday Inn.
Stayed 1 night in Apr 2025

10/10 Excellent

Nayda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good. No liked the jacuzzi no was working.
Stayed 2 nights in Apr 2025

10/10 Excellent

don

Stayed 1 night in Apr 2025

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice and clean. The staff were Awesome, friendly and very professional. I will definitely be Back.
Stayed 4 nights in Apr 2025

10/10 Excellent

marion

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Very very nice!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Roshanda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, the staff greeted you with smiles. Rooms were clean and comfy. The price was a little step but worth it
Stayed 1 night in Apr 2025

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Great Stay in the Mountains! We really enjoyed our stay at the Holiday Inn Express & Suites in Sylva, NC. The hotel was clean, comfortable, and well-maintained. The location is perfect—peaceful but still close to restaurants, Western Carolina University, and the Blue Ridge Parkway. The staff was friendly and welcoming, and check-in was smooth and easy. Our room was spacious and quiet, with all the essentials we needed for a relaxing stay. Breakfast was good, with a decent selection—but we were a little disappointed not to see the famous cinnamon buns or pancakes! That said, there were still plenty of options to start the day off right. Overall, a great choice for a visit to the Sylva area. We’d absolutely stay here again! ⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Stayed 2 nights in Apr 2025

8/10 Good

Aracelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked with this holiday inn for the hot tub but unfortunately it was out of service as well as the pancake machine. Other than it was nice and clean. We enjoyed our stay
Stayed 2 nights in Apr 2025