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TRU by Hilton Chesapeake, VA

2.5 star property

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Photo gallery for TRU by Hilton Chesapeake, VA

Reception
Exterior
Laptop workspace, free WiFi, bed sheets
Business center
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Gym
  • 24/7 front desk
  • Parking included
  • Air conditioning
$124
includes taxes & fees
Oct 30 - Oct 31

Explore the area

View in a map
1570 CROSSWAYS BLVD, Chesapeake, VA, 23320
  • Place, Greenbrier Mall
    ‪2 min walk‬
  • Place, Chesapeake Conference Center
    ‪2 min drive‬
  • Place, Regent University
    ‪5 min drive‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed

8.2 out of 10
Very good
(18 reviews)
  • 228 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub

  • 228 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 228 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

  • 228 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 228 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 228 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 228 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 228 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

TRU by Hilton Chesapeake, VA

Hotel in Greenbrier East
A fitness center, a 24-hour business center, and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include express check-in, express check-out, and gift shops/newsstands. Housekeeping is available on request.
TRU by Hilton Chesapeake, VA offers 87 air-conditioned accommodations with complimentary bottled water and hair dryers. 50-inch LED televisions come with premium satellite channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This Art Deco hotel also offers a fitness center, a vending machine, and gift shops/newsstands. Complimentary self parking is available on site.

TRU by Hilton Chesapeake, VA is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • Billiards/pool table
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • Art Deco architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

TRU BY Hilton Chesapeake
TRU by Hilton Chesapeake VA
TRU by Hilton Chesapeake, VA Hotel
TRU by Hilton Chesapeake, VA CHESAPEAKE
TRU by Hilton Chesapeake, VA Hotel CHESAPEAKE

TRU by Hilton Chesapeake, VA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 187 out of 306 reviews
Rating 8 - Good. 60 out of 306 reviews
Rating 6 - Okay. 29 out of 306 reviews
Rating 4 - Poor. 14 out of 306 reviews
Rating 2 - Terrible. 16 out of 306 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Stayed 1 night in Jul 2025

10/10 Excellent

Malaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin, Chester

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the weekend.
Stayed 1 night in Jul 2025

8/10 Good

Adam

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall, a good place to stay. The floors needed sweeping; they were not clean. Asides from that, all good.
Stayed 1 night in Jul 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Jill

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Poor housekeeping service

The floor was filthy when we checked in around 4pm. Shortly after, I went to the front desk and asked if housekeeping could go over the floors again. The front desk employee said housekeeping was gone for the day and all she could do was leave a note for the manager for the next morning. She also offered me disposable cleaning rags to clean it myself. There were also drink marks on the nightstand and finger streaks across the tv. Prior to completing this negative review, I filled out the hotel’s feedback form and reached out to the hotel via email and heard nothing back.
Stayed 1 night in Jul 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Carolina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Although are bathroom wasn’t fully clean when given the room. Some staff were slightly unwelcoming. Breakfast was pretty good!
Stayed 1 night in Jul 2025

8/10 Good

Bettina

Nice time
Stayed 2 nights in Jun 2025

10/10 Excellent

Latasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and fast, friendly staff.
Stayed 1 night in Jul 2025

8/10 Good

Gary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel for the money. Never had breakfast in the morning we were too busy with family plans. Great location for what we were doing. Would stay there again.
Stayed 3 nights in Jul 2025

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Angela

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The over all stay was very nice
Stayed 2 nights in Jul 2025

6/10 Okay

Alycia

Stayed 3 nights in Apr 2025

6/10 Okay

Alycia

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
My room was not cleaned and I was able to check in as no one checked. I sat in the room as the person came in talking on their phone then plugged it in in the room and proceeded to clean around me. Not a word was spoken. Last night there we had 6 people join us among them my 2 grandchildren (8 &4) the two women at the front desk sat there on their phones and yelled at the kids about the swinging chair. Nothing was said to any of us adults which ended up having the 5 yr old in tears as he was frightened. Will not stay here again.
Stayed 3 nights in Jun 2025

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was friendly, was quiet, clean, good breakfast .Great Mexican restaurant next door. was a nice stay.
Stayed 5 nights in Jun 2025

10/10 Excellent

oluwakemi

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and I love the personal welcome on TV. The bedsheets in room 203 appears not changed because I saw that the sheet was not fresh and observed dirt on the bed sheet. Otherwise I was satisfied with my stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sharon, Kissimmee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I appreciate that the property was well-lit at night and conveniently close to the mall. The complimentary breakfast was a plus!
Stayed 2 nights in May 2025

8/10 Good

Lutricia

Stayed 2 nights in Jun 2025

8/10 Good

Lutricia

Stayed 1 night in Jul 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Broken things make a poor experience

We checked in late and just wanted to get to bed. Our room was the last one available that night. After a lengthy check-in, we got up to our room to find that the shades would not go up or down. The thermostat had no reality to what the actual temperature in the room was. The tub did not drain and had stains on the bottom. The lightning was complicated and even with all of them, mine was insufficient. We did not complain as it was now one in the morning and just wanted our sleep, knowing there was no other room to get. When I spoke to the front desk the next morning, the girl was immature, cried and could not do anything to compensate us and or deal with the situation.
Stayed 1 night in Jun 2025

10/10 Excellent

Jamaree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying there and it was a great experience.
Stayed 3 nights in Jun 2025