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TRU by Hilton Chesapeake, VA

2.5 star property

Choose dates to view prices

Photo gallery for TRU by Hilton Chesapeake, VA

Reception
Exterior
Laptop workspace, free WiFi, bed sheets
Lobby
Business center

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Gym
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
1570 CROSSWAYS BLVD, Chesapeake, VA, 23320
  • Greenbrier Mall
    ‪2 min walk‬
  • Chesapeake Conference Center
    ‪2 min drive‬
  • Regent University
    ‪5 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 228 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(14 reviews)
  • 228 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

  • 228 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 228 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed

8.0 out of 10
Very good
(15 reviews)
  • 228 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 228 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 228 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub

  • 228 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Aloft Chesapeake

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very Good, (1002)
$296 nightly
The price is $296 total
includes taxes & fees
Aloft Chesapeake

About this property

TRU by Hilton Chesapeake, VA

Hotel in Greenbrier East
A fitness center, a 24-hour business center, and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include express check-in, express check-out, and gift shops/newsstands. Housekeeping is available on request.
TRU by Hilton Chesapeake, VA offers 87 air-conditioned accommodations with complimentary bottled water and hair dryers. 50-inch LED televisions come with premium satellite channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This Art Deco hotel also offers a fitness center, a vending machine, and gift shops/newsstands. Complimentary self parking is available on site.

TRU by Hilton Chesapeake, VA is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • Billiards/pool table
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • Art Deco architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

TRU BY Hilton Chesapeake
TRU by Hilton Chesapeake VA
TRU by Hilton Chesapeake, VA Hotel
TRU by Hilton Chesapeake, VA CHESAPEAKE
TRU by Hilton Chesapeake, VA Hotel CHESAPEAKE

TRU by Hilton Chesapeake, VA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 148 out of 233 reviews
Rating 8 - Good. 43 out of 233 reviews
Rating 6 - Okay. 18 out of 233 reviews
Rating 4 - Poor. 9 out of 233 reviews
Rating 2 - Terrible. 15 out of 233 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sandra

Traveled with family
Disliked: Staff & service, property conditions & facilities

Won’t stay again

Will never stay at another Tru if this one represents all. Management and front desk need to learn good customer service. Got to room - had no TV service - was told by front desk that she was not an electrician and after waiting for maintenance to come for 45 minutes was then told that they were off for the night so, we would have to go without a tv until the next day. We understand things happen, a simple apology would have gone a long way.
Stayed 2 nights in Apr 2025

10/10 Excellent

Marco

Stayed 6 nights in Mar 2025

2/10 Terrible

Lesley

Stayed 1 night in Apr 2025

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Natiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 everything was great , no issues at all . I’ll be back again
Stayed 2 nights in Mar 2025

10/10 Excellent

Mary

Liked: Property conditions & facilities
Great stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Jamie Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2025

10/10 Excellent

Marco

Liked: Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome!
Stayed 4 nights in Mar 2025

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Antonio

Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Mar 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delayed

It took an hour to get in my room because it wasn’t ready when I came to check in.
Stayed 1 night in Mar 2025

10/10 Excellent

Brandon

Liked: Cleanliness, amenities
Hdhsjshshah
Stayed 1 night in Mar 2025

10/10 Excellent

Aleah

Stayed 2 nights in Mar 2025

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Donterius

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The two nights I stayed there. There was a machine knocking every minute on the clock. There were younger people partying all night two nights straight. The second night I could not take it so I called the front desk at 3 am in the morning. All night doors slamming. Pot smoking, and loud music. Customer service was terrible. I arrived an hour late before check in and my room still wasn’t ready the front desk gave two other people the same style room they arrived after me. Once I opened my room for the Bottom of it was broke. Breakfast was trash. I hate leaving bad reviews worst hotel I’ve ever stayed at. Also on top of this they did not refund me my money due to the non refundable policy. You will be better off spending $80 staying at motel 6. Nobody cleaned my room. Restocked my towels. Terrible day experience overall.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lillie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was kind, helpful, respectful, and friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Leonard

Stayed 1 night in Mar 2025

10/10 Excellent

Tiara

Stayed 1 night in Feb 2025

8/10 Good

Lauren, Garland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I like this hotel. The only complaints I have is I wish the pillows were firmer and I wish there were more tv channels. Other than that, it was good. I’d stay again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Adonnaca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and polite. A lot of shopping and food in walkable distance.
Stayed 3 nights in Feb 2025