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TRU by Hilton Chesapeake, VA

2.5 star property

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Photo gallery for TRU by Hilton Chesapeake, VA

Reception
Exterior
Laptop workspace, free WiFi, bed sheets
Business center
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Gym
  • 24/7 front desk
  • Parking included
  • Air conditioning
$114
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
1570 CROSSWAYS BLVD, Chesapeake, VA, 23320
  • Greenbrier Mall
    ‪2 min walk‬
  • Chesapeake Conference Center
    ‪2 min drive‬
  • Regent University
    ‪5 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 228 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(15 reviews)
  • 228 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

  • 228 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 228 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed

8.0 out of 10
Very good
(16 reviews)
  • 228 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 228 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 228 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub

  • 228 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

TRU by Hilton Chesapeake, VA

Hotel in Greenbrier East
A fitness center, a 24-hour business center, and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include express check-in, express check-out, and gift shops/newsstands. Housekeeping is available on request.
TRU by Hilton Chesapeake, VA offers 87 air-conditioned accommodations with complimentary bottled water and hair dryers. 50-inch LED televisions come with premium satellite channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This Art Deco hotel also offers a fitness center, a vending machine, and gift shops/newsstands. Complimentary self parking is available on site.

TRU by Hilton Chesapeake, VA is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • Billiards/pool table
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • Art Deco architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

TRU BY Hilton Chesapeake
TRU by Hilton Chesapeake VA
TRU by Hilton Chesapeake, VA Hotel
TRU by Hilton Chesapeake, VA CHESAPEAKE
TRU by Hilton Chesapeake, VA Hotel CHESAPEAKE

TRU by Hilton Chesapeake, VA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 165 out of 270 reviews
Rating 8 - Good. 55 out of 270 reviews
Rating 6 - Okay. 22 out of 270 reviews
Rating 4 - Poor. 12 out of 270 reviews
Rating 2 - Terrible. 16 out of 270 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the aesthetic of the property. The two people who came to change the sheets saw it an issue that we stripped the bed down for them. I thought it would be helpful but I heard the lady say ‘they are always doing too much’ so I assume they don’t strip the need and provide new shears
Stayed 2 nights in May 2025

2/10 Terrible

Ervin

Traveled with family
Stayed 4days room not cleaned once each time staff made excuses had to get my own clean towels trash in room the entire stay. Addressed with front desk to still not being done. Never experienced this at any of my stays. Awful waste of my vacation!!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and hotel was very clean
Stayed 1 night in May 2025

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness
Beautiful property and located near everything.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kylie, Mesquite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was better than expected, front desk was helpful and personable. Room was great, the only downside is that there isn’t closet space, but if you’re not staying long that isn’t an issue. Overall, I’d be back!
Stayed 3 nights in May 2025

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The room was very clean. The staff were very nice. Breakfast was good. The bathroom was clean and we loved the walk in shower and the squeezable bottles of soap and shampoo. The bed was comfortable and the room was very quiet. The only downside was that there was no fan in the bathroom and when we arrived there were dirty linens and garbage lining the hallway outside of the doors which was never picked up. It was all still there in the morning. My impression after seeing the garbage and dirty linens was that it was possible that the room wasn’t clean. It was definitely clean but it was strange seeing all the dirty items lying in the hallway.
Stayed 1 night in Jun 2025

6/10 Okay

Pamela

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The rooms are very small. The smallest I have seen in a Hotel. They don't clean your room everyday. We had to ask for fresh towels. No coffeepot in the room. It doesn't have a closet just a bar to hang clothes on. For the money we paid for the room not worth it.
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff! Clean, safe, quiet and lots of dining and shopping in the area.
Stayed 2 nights in May 2025

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in May 2025

10/10 Excellent

Christina

Liked: Cleanliness
Stayed 2 nights in May 2025

8/10 Good

Wayne

Stayed 1 night in May 2025

10/10 Excellent

Alford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel and I will be returning really soon. This hotel is very nice and the staff is Awesome! With the exception of one staff who was very rude, but besides that a lovely experience.
Stayed 1 night in May 2025

10/10 Excellent

Juanita

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort

An over nighter , passing through VA

It was great & convenient for me being near the highway . Everything was great , the only down part was the comforter in my room was stained , optics it when I went to pull the covers back. They did come & bring me a new comforter
Stayed 1 night in May 2025

10/10 Excellent

Stephen Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a no-frills hotel, but clean and welcoming. Our room was spacious enough and overall would consider staying here again.
Stayed 3 nights in May 2025

2/10 Terrible

Maria

Traveled with pets, Traveled with family
The hotel is located in a nice area with everything close by. Management is very unprofessional, rude and no customer service appreciation. The room was not cleaned properly, there were garbage and dust behind and underneath the bed. If you have kids, I don’t recommend this hotel, management would come to your front door for any kind of noise during Normal hours.
Stayed 3 nights in May 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Great room would stay a
Stayed 1 night in May 2025

4/10 Poor

Esra

Breakfast was disappointed. Me and my family are vegetarian and we couldn’t eat most of them. Even scrambled eggs are with ham.. you should definitely add more things for vegan/veget
Stayed 1 night in May 2025

6/10 Okay

William

Stayed 1 night in May 2025

10/10 Excellent

Drew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, super convenient location for travelling around the area and super nice staff! Will definitely be returning!
Stayed 2 nights in May 2025

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Nice breakfast and great location to easily find a place for dinner. Close to the highway.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Stayed 1 night in May 2025

8/10 Good

Chanel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay. We had a few issues but the front desk resolved it quickly.
Stayed 2 nights in Apr 2025

8/10 Good

Danielle

Stayed 1 night in May 2025

8/10 Good

Michael, El Cajon

Stayed 1 night in May 2025