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Crabwall Manor & Spa, BW Signature Collection

3.0 star property

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Photo gallery for Crabwall Manor & Spa, BW Signature Collection

Indoor pool, sun loungers
Lobby lounge
Property grounds
Fitness facility
Suite, 1 Double Bed, Non Smoking (View) | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
$87
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
Parkgate Road, Mollington, Chester, England, CH1 6NE
  • Place, University of Chester
    ‪3 min drive‬
  • Place, Countess of Chester Hospital
    ‪3 min drive‬
  • Place, Chester Zoo
    ‪5 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪34 min drive‬

Room options

Junior Suite

  • Sleeps 2

View all photos for Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

8.6 out of 10
Excellent
(12 reviews)
  • 126 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Twin Bed, Non Smoking

Classic Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Twin Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 100 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds) | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

10.0 out of 10
Exceptional
(2 reviews)
  • 136 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

9.0 out of 10
Wonderful
(23 reviews)
  • 146 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Junior Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 156 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking (View)

Suite, 1 Double Bed, Non Smoking (View) | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 Double Bed, Non Smoking (View)

9.8 out of 10
Exceptional
(6 reviews)
  • 186 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double or Twin Room, 1 Bedroom

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room, 1 Bedroom

  • Sleeps 2

View all photos for Superior Double or Twin Room, 1 Bedroom

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin Room, 1 Bedroom

  • Sleeps 2

Master Suite

  • Sleeps 2

Classic Single Room

  • Sleeps 1

Classic Double Room

  • Sleeps 2

Suite With Double Bed And View-Non-Smoking

  • Sleeps 2

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About this property

Crabwall Manor & Spa, BW Signature Collection

3-star Chester hotel close to Chester Zoo
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Crabwall Manor & Spa, BW Signature Collection offers 48 accommodations with complimentary bottled water and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Espa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Crabwall Manor & Spa, BW Signature Collection features an indoor pool and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This business-friendly hotel also offers a hot tub, a sauna, and spa services. Onsite uncovered self parking is complimentary.

Crabwall Manor & Spa, BW Signature Collection is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Crabwall Manor & Spa, BW Signature Collection has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards

We should mention

This property does not have elevators

Property is also known as

Crabwall Manor Hotel Chester
Crabwall Manor Hotel
Crabwall Manor Chester
Crabwall Manor
Crabwall Manor Hotel Spa
Crabwall Manor Hotel Spa
Crabwall Manor Spa BW Signature Collection
Crabwall Manor & Spa, BW Signature Collection Hotel
Crabwall Manor & Spa, BW Signature Collection Chester
Crabwall Manor & Spa, BW Signature Collection Hotel Chester

Crabwall Manor & Spa, BW Signature Collection Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 425 out of 978 reviews
Rating 8 - Good. 299 out of 978 reviews
Rating 6 - Okay. 152 out of 978 reviews
Rating 4 - Poor. 74 out of 978 reviews
Rating 2 - Terrible. 28 out of 978 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jean

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior of the building is beautiful, but unfortunately, that's where the positives end. Tired, dirty, dated interior and rooms. Spa is nothing like the photos on the website - more like a public baths. The changing rooms have mold on the walls, with broken lockers and showers. Room was meant to be 'superior' but it was awful. Really hot and couldn't get to sleep, nothing superior about it. I would have been ok with it all if I'd not paid so much for a special treat. Even the staff were telling everyone how they were fed up and leaving the following week! It's such a shame as it could be so much more. It's convenient to get to Chester City Centre. Unfortunately, won't return here.
Stayed 2 nights in Aug 2025

6/10 Okay

Gareth

Disliked: Cleanliness, property conditions & facilities, room comfort

Dissapointing

Visited this hotel numerous times and always enjoy the stay. Unfortunately this time it was a let down. Firstly, no upgrade. As a gold member we usually receive an upgraded room. Although rooms weee available we did not receive. The hotel is starting to look tired and in need of investment. Our room was spacious however signs of damage caused by damp, with flaking paint. The decor was poor, no bedside table and the painting looked like it had been done by a child, with missed patches and their were lots of old cob webs. Last stay here for us I think.
Stayed 1 night in Aug 2025

10/10 Excellent

Eugene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Sarah

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Lovely hotel but needs updating

Hotel could do we updating very old and needs some love and care. Signage could be better as it was hard to find where things was. staff where so helpful and nothing was too much for them. Breakfast was ok but was not hot
Stayed 1 night in Aug 2025

8/10 Good

lauren

Liked: Cleanliness, room comfort
Hotel was great all I will say is the breakfast not so good, no plates, tea cups, fresh orange. Not all the breakfast was available either when we went down no hash browns, eggs, toast and the same with some of the continental.
Stayed 2 nights in Aug 2025

4/10 Poor

Chris

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Disappointing trip dowm 'Memory Lane'

Stayed 1 night in Aug 2025

6/10 Okay

Ruth

Business traveler
Disliked: Room comfort
Mattresses were worn out and in need of replacement.
Stayed 1 night in Aug 2025

10/10 Excellent

catherine

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Brian

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Travelling from York, so was a stop over before hitting Wales. Hey, it was a nice place to stay. The room was incredible (although for me, I'd change the carpet on the staircase to room 9. Visually, very tricky!!) Check in was quick and easy. The only thing I'd point out, and it is nit picking, I think the staff need to be more 'that's no problem, we'll sort that out' as opposed to 'we'll see what we can do,' ... Yeah, I've worked in customer service for 40 + years blah blah... and we all have off days. We're dealing with the hardest product known to man!!... the public!! It can be draining! But the smallest adjustment in focus can make a huge difference. But like I say, I'm being proper mean and picky there. Food was excellent, the checkout lady was lovely as were the breakfast people. I'd definitely consider stopping again.
Stayed 1 night in Jul 2025

10/10 Excellent

Joshua

Stayed 2 nights in Jul 2025

4/10 Poor

Pauline

Stayed 2 nights in Jul 2025

8/10 Good

alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice place but left hungry

Great room , lovely bathroom . Great reception staff. The one thing letting it down was food arrived at 7pm tired and were told all dining slots taken up by package guests . The bar menu was available..standard fare. Unfortunatley a very very lomg wait for a margeurita pizza and fish finger butty .
Stayed 1 night in Jul 2025

10/10 Excellent

Gareth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Clean , Calm , Comfortable

Nice peaceful atmosphere - Perfect for a relaxing evening after a long days work
Stayed 2 nights in Jul 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Beautiful hotel, comfortable bed, friendly staff. And good price
Stayed 1 night in Jun 2025

10/10 Excellent

Caitlyn

Traveled with group
Liked: Amenities
Beautiful hotel, only disappointment was that the jacuzzi was out of order
Stayed 2 nights in Jul 2025

4/10 Poor

Michael

Liked: Cleanliness
Stayed 1 night in Jul 2025

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay overall, a few areas needed updating.

Lovely stay, clean and nice facilities. Some areas looked a bit dated, carpets old and worn. We had afternoon tea, it was delicious but all chairs were low and tables high, a bit mismatched. Overall a really lovely place just could do with some new carpets and some furniture renovations.
Stayed 1 night in Jul 2025

8/10 Good

Leon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Lovely hotel. Beautiful setting and grounds. Nice large room nicely decorated. Well situated to get to Chester or the Wirral. Would highly recommend this hotel.
Stayed 3 nights in Jun 2025

8/10 Good

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025