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DoubleTree by Hilton Hotel and Spa Chester

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel and Spa Chester

Indoor pool
Couples treatment rooms, Turkish bath, body treatments, aromatherapy
Pool
Couples treatment rooms, Turkish bath, body treatments, aromatherapy
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Warrington Road, Hoole Village, Chester, England, CH2 3PD
  • University of Chester
    ‪5 min drive‬
  • Grosvenor Park
    ‪5 min drive‬
  • Chester Cathedral
    ‪5 min drive‬
  • Chester (CEG-Hawarden)
    ‪23 min drive‬

Room options

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Presidential Room, 1 King Bed

  • 32 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible

  • 24 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Deluxe)

Minibar, in-room safe, desk, blackout drapes

Family Room, 1 King Bed (Deluxe)

  • 18 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • 24 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • 12 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Family)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed (Family)

  • 24 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 18 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 12 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • 12 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • 24 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

The Mill Hotel & Spa

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (1812)
The price is $80
per night
$96 total
includes taxes & fees
Mar 3 - Mar 4
The Mill Hotel & Spa

About this property

DoubleTree by Hilton Hotel and Spa Chester

4-star Chester hotel close to Chester Zoo
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, massage/treatment rooms, and 24-hour room service.
DoubleTree by Hilton Hotel and Spa Chester offers 219 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
DoubleTree by Hilton Hotel and Spa Chester features a full-service spa and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Event facilities measuring 2777 square feet (258 square meters) include conference space. This eco-certified hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

DoubleTree by Hilton Hotel and Spa Chester is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
DoubleTree by Hilton Hotel and Spa Chester has a restaurant on site.
Garden Room and Terrace - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 10:00 AM for a fee: GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Garden Room and Terrace

Things to do

  • Full-service spa
  • Health club

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,777 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Elevator (34 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 3 floors
  • Banquet hall
  • Built in 1975
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 17.95 per person
  • Spa fee: GBP 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve sofa beds
This property accepts credit cards, debit cards, and cash
This property uses wind and solar energy
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chester Doubletree
Chester Doubletree Hilton
Chester Hilton
Chester Hilton Doubletree
Doubletree Chester
Doubletree Chester Hilton
Doubletree Hilton Chester
Doubletree Hilton Hotel Chester
Hilton Chester
Hilton Chester Doubletree
Chester Hilton International
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Doubletree By Hilton Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel
DoubleTree by Hilton Hotel and Spa Chester Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel Chester

DoubleTree by Hilton Hotel and Spa Chester Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 534 out of 1004 reviews
Rating 8 - Good. 264 out of 1004 reviews
Rating 6 - Okay. 105 out of 1004 reviews
Rating 4 - Poor. 60 out of 1004 reviews
Rating 2 - Terrible. 41 out of 1004 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and restaurant offered a decent range of options. Bed extremely comfortable and 1st floor corridor generally quiet. Somewhat disappointed that room was not made up until after 4pm on a couple of days, had to go down to lounge area to wait for cleaners to finish. Also noticed that glasses were left outside rooms and not collected from several hours, this presented a trip hazard and a danger for guests especially children. Overall a most enjoyable 4 day stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Stuart

Stayed 1 night in Nov 2024

6/10 Okay

Michael

Mixed
Cons - Took 35 minutes to check in , walls are very thin , could hear the couple next door going at it and then showering and using the bathroom , towels in my room had stains. Pro- Nice area and building , complimentary drink on arrival , cookies once checked in , comfy bed
Stayed 1 night in Nov 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness
Nice room but there wasn’t enough towels and gowns for the amount of people. We also didn’t get offered a cookie when we arrived.
Stayed 1 night in Oct 2024

10/10 Excellent

dave

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Crismel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service issues
First was the reception lady who assisted my check in, it was terrible because i feel that i am not welcome to the place. No greetings and is not approachable. but when I finished she politely greeted other guest next to me. (White guest). Same happened when i had my breakfast a different lady who's in the front desk of restaurant. It seems that they are only pleasant with white people . The customer service is terrible when it comes to me
Stayed 2 nights in Oct 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but not for families.
Hotel is lovely, but got caught out by the 16 age limit for kids to use the pool. I understand the reasons why but this wasn't clearly indicated on the Hotels.com Web page. If it was we would have chosen the mecure down the road which is much cheaper and pool for all. Had 2 very disappointed kids.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2024

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
I was extremely disappointed, when making the booking I wasn’t aware the swimming pool was only available for 16 and over. Only after receiving the confirmation from yourselves. Rather than cancel I thought I would call the hotel and ask, I he lady on the phone said it shouldn’t be a problem but send an email so I did. I received no response to my email, when arriving at the hotel I explained to the lady at reception when checking in what had happened, she asked who I spoke to, to which I replied I’m not sure, she said well I doubt that happened because all our staff no the pool is for 16 and over, she basically accused me of lying. Why would I drive 4 hours to a hotel with a pool my daughter can’t use when there is one 10 mins down the road she can, I emailed the hotel again with my concerns and still haven’t received a response. Disgraceful from a hotel brand like the Hilton. Won’t be using it again
Stayed 1 night in Oct 2024

8/10 Good

sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night in Chester
Short stay in Chester. Hotel is a little outside of the city centre but the rooms are really nice, as is the bar area. The gym is great and popular. Would definitely come back here.
Stayed 1 night in Sep 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Nia

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2024

2/10 Terrible

Paul

Stayed 1 night in Oct 2024

8/10 Good

chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location close to city centre.. good amenities & quality as expected from a reputable chsin
Stayed 1 night in Oct 2024

10/10 Excellent

Jack

Stayed 4 nights in Sep 2024

10/10 Excellent

Gavin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ronald

Stayed 2 nights in Sep 2024

8/10 Good

Lee

Traveled with family
Friendly and helpful staff stayed here for a family wedding which was also at the hotel great event and great rooms
Stayed 1 night in Oct 2024

8/10 Good

Jon

Liked: Cleanliness, property conditions & facilities, room comfort
Great facilities and standard of accommodation for a reasonable price. Service at Breakfast is the only blight on our stay. We are awaiting management feedback after our formal complaint in check out as to how we were greeted.
Stayed 1 night in Oct 2024

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great hotel
Stayed 2 nights in Sep 2024