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DoubleTree by Hilton Hotel and Spa Chester

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel and Spa Chester

Indoor pool
Point of interest
Couples treatment rooms, Turkish bath, body treatments, aromatherapy
Couples treatment rooms, Turkish bath, body treatments, aromatherapy
Couples treatment rooms, Turkish bath, body treatments, aromatherapy

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Air conditioning

Explore the area

Map
Warrington Road, Hoole Village, Chester, England, CH2 3PD
  • Chester Zoo
    ‪3 min drive‬
  • Chester Cathedral
    ‪5 min drive‬
  • Chester Racecourse
    ‪5 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪31 min drive‬

Room options

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Presidential Room, 1 King Bed

  • 32 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible

  • 24 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Deluxe)

Minibar, in-room safe, desk, blackout drapes

Family Room, 1 King Bed (Deluxe)

  • 18 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • 24 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • 12 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Family)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed (Family)

  • 24 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 18 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 12 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • 12 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • 24 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

The Mill Hotel & Spa

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (1878)
The price is $109
per night
$131 total
includes taxes & fees
May 23 - May 24
The Mill Hotel & Spa

About this property

DoubleTree by Hilton Hotel and Spa Chester

4-star Chester hotel close to Chester Zoo
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, massage/treatment rooms, and 24-hour room service.
DoubleTree by Hilton Hotel and Spa Chester offers 219 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
DoubleTree by Hilton Hotel and Spa Chester features a full-service spa and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Event facilities measuring 2777 square feet (258 square meters) include conference space. This eco-certified hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

DoubleTree by Hilton Hotel and Spa Chester is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
DoubleTree by Hilton Hotel and Spa Chester has a restaurant on site.
Garden Room and Terrace - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available for a fee: GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Garden Room and Terrace

Things to do

  • Full-service spa
  • Health club

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,777 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Elevator (34 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 3 floors
  • Banquet hall
  • Built in 1975
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 17.95 per person
  • Spa fee: GBP 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve sofa beds
This property accepts credit cards, debit cards, and cash
This property uses wind and solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chester Doubletree
Chester Doubletree Hilton
Chester Hilton
Chester Hilton Doubletree
Doubletree Chester
Doubletree Chester Hilton
Doubletree Hilton Chester
Doubletree Hilton Hotel Chester
Hilton Chester
Hilton Chester Doubletree
Chester Hilton International
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Doubletree By Hilton Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel
DoubleTree by Hilton Hotel and Spa Chester Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel Chester

DoubleTree by Hilton Hotel and Spa Chester Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1002 reviews
Rating 8 - Good. 259 out of 1002 reviews
Rating 6 - Okay. 104 out of 1002 reviews
Rating 4 - Poor. 58 out of 1002 reviews
Rating 2 - Terrible. 39 out of 1002 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Mrs

the staff were very friendly, but didn’t agree with £20 charge to go in pool this should be free, and was fully booked when we wanted to go. And room service food was burnt and cold.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities

Wouldn’t stay again

It was ok. I stayed here about 15 years ago and remember it being fabulous. This is the main reason I chose it again. Now, it seems run down and a little bit shabby. The rooms were very noisy with people coming in after a night out in the middle of the night. The shower was broken and there was no shampoo in the dispenser. There was also 2 water bottles in the bin.
Stayed 1 night in Jan 2025

8/10 Good

ANNA

Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Heather

Traveled with family
Liked: Staff & service, amenities
Lovely public areas, staff extremely helpful, bedrooms spacious but a little tired. Personal preference but the beds seemed very hard.
Stayed 1 night in Jan 2025

10/10 Excellent

Richrd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Mehhh

Stayed for 2 nights, humming for both nights from the aircon machine that even after trying to turn off the noise persisted from vents above the door. Evening meal both nights were lovely. Very disappointed in the second mornings breakfast. I think they charge £16 for breakfast… Mushrooms, hashbrowns, egg were cold, sausage was slightly warm still and beans were hot. When I asked for 2 poached eggs I was told they’ve been done and are on under the heat lamp. Anyone who’s ever done a poached egg may know if you want a runny egg that’s not what you’ll get leaving them under a heat lamp. Check out I was never asked how my stay was as the lady was too busy telling another member of staff what to do
Stayed 2 nights in Jan 2025

10/10 Excellent

dave

Stayed 2 nights in Jan 2025

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating Went out of their way to make our stay special!
Stayed 2 nights in Jan 2025

10/10 Excellent

dave

Stayed 2 nights in Jan 2025

10/10 Excellent

Lynsey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jan 2025

10/10 Excellent

Neil

Stayed 1 night in Dec 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

We really enjoyed our stay and cannot fault the hotel at all. Lovely modern bedroom. The Garden bar was large with TV screens showing the news and football. If i have a piece of advice, it would be to be reminded that there is an extra cost to use the pool area. This is currently £20 per person for 2 hours. This has to be booked, you cant just walk in. Once you are aware of that, then there are no surprises. This is quite different than lots of hotels and can add quite a lot to your original room price. Saying that, the spa / pool area is really nice and includes a steam room, sauna, hammam
Stayed 1 night in Jan 2025

6/10 Okay

rebecca

Liked: Cleanliness, staff & service

Meh, not my cup of tea

Not the usual standards of a Hilton hotel. Reception, meeting rooms and dining were lovely. However, our bedroom had seen better days. Will not be returning
Stayed 1 night in Jan 2025

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Simon

Stayed 1 night in Dec 2024

2/10 Terrible

Amy

Traveled with family
Disliked: Staff & service, room comfort

Don’t waste your money!

We arrived and the staff was really rude and not at all friendly, we were promptly informed that our daughter could not use the pool as it’s part of the spa service and must be 16 and my daughter is a preteen they said she’s not allowed as there’s no lifeguard, I explained she’d be attended by myself and we would be quiet and respectful and just swim a few lengths, she said absolutely not and made us feel unwelcome, my daughter was very upset so we headed to the room, my daughter said she felt treated less than human and didn’t want to stay, so we left! I gifted the room to my sister in law who had also told me they were horrid and rude to her, and despite her booking full spa treatments were told it would be an extra £20 per person to use the pool! She cancelled the treatments and we’ve both vowed to never go back which is a shame as we’ve done loads of spa days here but won’t be going back
Stayed 1 night in Dec 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad

Good standard all round - cold room no heating, great few hours in the spar - good evening good - waited 35 mins before requesting if we could order our food. Good value - could do much better - would stay again.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful celebration stay

Don’t visit with kids. Not a child friendly hotel. Refused to bring a cake out for my son’s bday, couldn’t use the pool as under 16. Awful checkin and no welcome cookies given to my children even though they were being handed to other guests. Uncomfortable stay due to light coming through door all night which lit up my room. Wrong remote for tv in my room so tv wouldn’t turn on, had to call reception and my phone was disconnected, had to go to reception to wait and then finally seen by the manager who switched the remote. No conditioner in the shower, empty bottle which is no use to anyone. rude staff who did nothing when I complained except challenge me on my feelings towards the stay. Emailed the manager had no response back
Stayed 1 night in Dec 2024

10/10 Excellent

MO

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay . Great breakfast
Stayed 1 night in Dec 2024

4/10 Poor

Philippa

Stayed 1 night in Nov 2024

4/10 Poor

Mark

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Smelled of smoke

Very basic room for the price and the bathroom smelled of cigarettes as in other guests must have been smoking in there and the smell is still lingering. There was hairs in the bathroom as well not what we expected of a Hilton
Stayed 1 night in Dec 2024