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Grosvenor Pulford Hotel & Spa

4.0 star property

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2 restaurants, breakfast, lunch, dinner served; British cuisine
2 restaurants, breakfast, lunch, dinner served; British cuisine
Superior Double Room | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board
Reception
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Air conditioning

Explore the area

Map
Wrexham Road, Pulford, Chester, England, CH4 9DG
  • Chester Racecourse
    ‪8 min drive‬
  • Chester Cathedral
    ‪9 min drive‬
  • Chester City Walls
    ‪10 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪35 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Classic Double Room, 1 Double Bed

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Executive Double Room

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Deluxe Quadruple Room

  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Deluxe Double Room

  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Quadruple Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Deluxe Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Deluxe Double Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Family Room

  • 388 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Executive Double Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Superior Room

  • 273 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Executive Double or Twin Room

  • Sleeps 2
  • 2 Twin Beds and 1 Double Bed

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About this property

Grosvenor Pulford Hotel & Spa

4-star Chester hotel with 2 restaurants
2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Grosvenor Pulford Hotel & Spa offers 73 accommodations with coffee/tea makers and slippers. LCD televisions come with digital channels.

Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa By Kasia has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Grosvenor Pulford Hotel & Spa features an indoor pool and a hot tub. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a fitness center, a sauna, and spa services. Complimentary uncovered self parking is available on site, along with a car charging station.

Grosvenor Pulford Hotel & Spa is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Palm Court Restaurant - This restaurant specializes in British cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Nelsons Bar - This restaurant specializes in British cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Languages

English, French, Italian, Polish, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: GBP 20 for adults and GBP 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Nelsons Bar
  • Palm Court Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 10.0 per night
Cribs (infant beds) are available for GBP 10.00 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 20.00 for adults and GBP 10.00 for children
  • Pet fee: GBP 25 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 10.00 per night
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Grosvenor Hotel Pulford
Grosvenor Pulford
Grosvenor Pulford Chester
Grosvenor Pulford Hotel
Grosvenor Pulford Hotel Chester
Hotel Grosvenor Pulford
Pulford
Pulford Grosvenor
Pulford Grosvenor Hotel
Pulford Hotel
Grosvenor Pulford Hotel And Spa
Grosvenor Pulford & Chester
Grosvenor Pulford Hotel & Spa Hotel
Grosvenor Pulford Hotel & Spa Chester
Grosvenor Pulford Hotel & Spa Hotel Chester

Grosvenor Pulford Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1001 reviews
Rating 8 - Good. 221 out of 1001 reviews
Rating 6 - Okay. 67 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Celebrated with 17 guests for my 70th birthday with 10 staying overnight. Everything was wonderful. The staff were very professional, friendly, helpful and the hotel and room and restaurant were perfect for the occasion
Stayed 1 night in Jan 2025

8/10 Good

Conrad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful but fix your internet
All good except for the truly appalling internet in an area where 4G and 5G was also lacking. This meant I was unable to work in my room or anywhere else in the hotel which made an otherwise very good experience deeply frustrating
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall not bad
Room was bitterly cold as heating not working. Electric heater was brought promptly but was possible dangerous. Replacement brought which did heat up room nicely. Palm restaurant food was acceptable but not the fine dining receptionist referred to. However our night was made by the magnifying cent pianist who plated through our meal. Overall. A very enjoyable stay. Understand sometimes maintenance issue but these were yucky resolved.
Stayed 1 night in Jan 2025

10/10 Excellent

GRACE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Cath

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very friendly, helpful staff. Gorgeous decor. Upgraded to deluxe family room which included beautiful bath bombs, toiletries, robes, snacks. Amazing bath and shower and fabulous queen size bed which was so comfy. Spotless spa and the food in the restaurant was delicious. Would definitely return ❤️
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
Excellent hotel...super friendly staff...very relaxing stay
Stayed 2 nights in Jan 2025

8/10 Good

Marie

Stayed 1 night in Jan 2025

10/10 Excellent

Phoebe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, staff were lovely and the room (with the lit bathtub) was just incredible! Can’t wait to visit again!!
Stayed 1 night in Dec 2024

10/10 Excellent

Lynda

Liked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Gavin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Paul whittaker

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this hotel it’s beautiful clean and amazing food
Stayed 1 night in Jan 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ask the hotel
Ask the hotel
Stayed 1 night in Jan 2025

8/10 Good

N

Traveled with family
Liked: Staff & service, property conditions & facilities
Good hotel, some improvement required
Great hotel, great location. Breakfast was brilliant. Pool and spa facilities were great and staff were very attentive. Rooms were not clean enough, could do with a good dusting. The mattress was lumpy and uncomfortable, we could feel the springs. Linen was of poor quality and sheets did not fit the bed so constantly coming off.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
This is a beautiful Hotel with good staff who were so quick with everything they did. Room service came with 20 minutes and was piping hot which was great. Would stay here again in a heartbeat.
Stayed 1 night in Jan 2025

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From checking in to leaving,...can not fault our stay.fabulous room with all that you wanted in...quiet an peacfull...room.Choice of dinning options brilliant ...food was first class.palm court meal was one of the best we have had.All staff verry atentiv,most helpfull withh any quire .would not hesitae to go back to this hotel
Stayed 2 nights in Jan 2025

8/10 Good

Nicola

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

Samina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
We recently had the pleasure of staying at the Grosvenor Pulford Hotel & Spa, and it was truly a wonderful experience. From the moment we arrived, the staff was incredibly welcoming and attentive, making us feel right at home. The hotel itself is beautifully decorated. The spa facilities were a highlight of our stay, providing a serene escape with a range of treatments that left us feeling rejuvenated. Our room was spacious, comfortable, and impeccably clean. Dining at the hotel was also exceptional, with a diverse menu that catered to all tastes. Overall, our stay was relaxing and enjoyable, and I would highly recommend Grosvenor Pulford to anyone looking for a luxurious getaway. We can't wait to return!
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Dean

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024