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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Front of property
Lounge
Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Terrace/patio
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Pet friendly

Explore the area

Map
City Rd, Chester, England, CH1 3AH
  • Chester Cathedral
    ‪15 min walk‬
  • Chester City Walls
    ‪16 min walk‬
  • Chester Racecourse
    ‪3 min drive‬
  • Chester (CEG-Hawarden)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

Combined shower/tub, hair dryer, towels, soap

Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About this property

The Queen at Chester Hotel, BW Premier Collection

4-star Chester hotel close to Chester City Walls
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

Wired and wireless Internet access is complimentary. This Victorian hotel also offers a terrace, tour/ticket assistance, and a garden. Onsite parking is available (surcharge).

The Queen at Chester Hotel, BW Premier Collection is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Kings Quarters - This restaurant serves breakfast and dinner.
Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Hindi, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 15 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are available for GBP 15 per night

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15 per night
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1005 reviews
Rating 8 - Good. 270 out of 1005 reviews
Rating 6 - Okay. 110 out of 1005 reviews
Rating 4 - Poor. 51 out of 1005 reviews
Rating 2 - Terrible. 39 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Phil

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Dermot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We booked a suite with a sofa bed and a basic double room, to accommodate our family, and both rooms were excellent. Very comfortable and clean. Great location, great staff. We would absolutely stay here again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 2 nights in Dec 2024

4/10 Poor

Saskia

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Brilliant Staff at reception very professional and knowledgeable
Stayed 1 night in Dec 2024

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with this place. Very good location, the building itself is stunning, parking nearby which was £12.50 for 24 hrs, the hotel and room was very clean and tidy, very spacious room and comfortable bed. Kettle and coffee was provided as well as ironing board, iron, hair dryer, soaps etc. Air conditioned rooms and plenty of plug sockets. 5* all around, I plan to visit Chester again and I'll definitely stay here again
Stayed 2 nights in Dec 2024

10/10 Excellent

Tyler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2024

6/10 Okay

Chris

Stayed 2 nights in Sep 2024

2/10 Terrible

David

Stayed 1 night in Nov 2024

10/10 Excellent

Carlene

Stayed 1 night in Nov 2024

4/10 Poor

Lee

Stayed 1 night in Dec 2024

2/10 Terrible

Michael

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The staff were not welcoming at all but rude . The hotel was really busy and lots of Christmas party’s and people drunk not a place for my children was not informed of this . We wanted room service and was told we could not have as they were busy with a party of 400 people . Also was not informed before stay . We had payed for a room these at the party most of them not staying at the hotel . Was not a good place to sit with the kids at the bar as really really busy people everywhere. So we had to go up to the room with no food as was told could not do us any food until after 9pm . No good for the children. Also we was on the first floor and all we could hear was load music all night from the party below the room . Also not told about before we booked . And people were partying in rooms next to us very load until 4.30am . Hotel staff did not seem interested. Even on check out the guy did not ask how our stay was . The hole experience was very expensive and shocking from start to finish . Was a special surprise for my wife and was totally ruined . Also had to wait 40mins to check in at 4pm hole experience was shocking.
Stayed 1 night in Dec 2024

6/10 Okay

Janet

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jeremy

Liked: Staff & service, property conditions & facilities
Convenient for me, as a non driver been near the railway station, good clean room, nice food and friendly and helpful staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

gordon

Stayed 2 nights in Nov 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to station hotel has character. Recommend.
Stayed 1 night in Nov 2024

2/10 Terrible

Polly

Disliked: Cleanliness, staff & service, property conditions & facilities
What a sad deterioration of a once elegant and beautiful venue. It has been downgraded to a budget hotel, lacking in both comfort and character. The public areas have been stripped of everything related to the hotel's history and heritage and the bedrooms are bland and cold. Check-in was efficient but unwelcoming. It seems to be hotel policy that staff should never smile at guests. There was no heating in the bedroom. It was a chilly night but the only way to warm up the room was to set the air-conditioning to a higher temperature but since it works by blowing air out of vents set high up towards the ceiling that is not very effective. And being a fan system, it was too noisy for sleep, so I had to turn it off when I went to bed. By early hours of the morning, the room was freezing. The paper-thin duvet was no real help. If you stay here during the colder months, I would recommend packing your winter woollies to wear in bed. The staff are unhelpful and unfriendly."Good morning" got a grunt from the chap on the reception desk and a blank stare from the waiter in the dining room. There was a queue waiting to check out but there was only one staff member handling checkout; two others were sitting there chatting. Due to limits on review length, I cannot detail how bad the hotel was, but I can say that If you are looking for comfortable accommodation, quality service, pleasant ambience or courteous staff, then go elsewhere – you will find none of these at the Queen.
Stayed 1 night in Oct 2024

6/10 Okay

Geoffrey

Traveled with partner
Liked: Staff & service
On our arrival very disappointing welcome at Check-in. We expected to complete registration form but nothing requested. Allocated a room on 2nd floor without being told access was through heavy double doors and down stairs. This was not easy with mobility problems. Room itself was sub-divided. Bathroom and desk area had no heat.Bedroom was comfortable but heating affected by draughts from air conditioning. Reported to Reception and reinforced when checking out. Restaurant fully booked on our check-in but had enjoyable meals on second and third nights. Staff very friendly and helpful in all areas.
Stayed 3 nights in Nov 2024

6/10 Okay

YL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not be rushing back to this hotel
Whilst we enjoyed an upgrade from the lovely lady at the desk, not to our standard, 2nd day our dirty cups in the bedroom still left from not cleaned with cold coffee in the cups. The shower needs some TLC on the screen the rubber falling off.
Stayed 2 nights in Nov 2024

8/10 Good

Anna

Liked: Cleanliness, property conditions & facilities, room comfort
Lack of communication
Breakfast tray was not collected 2 days in a row. Tray sat outside my room after 7.00pm even after advising front desk twice. Apart from the breakfast situation everything was lovely
Stayed 3 nights in Nov 2024