See all properties

The Queen at Chester Hotel, BW Premier Collection

4.0 star property

Choose dates to view prices

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Exterior
Terrace/patio
Lounge
Breakfast and dinner served
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Pet friendly
$87
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
City Rd, Chester, England, CH1 3AH
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Place, Chester Racecourse
    ‪3 min drive‬
  • Airport, Chester (CEG-Hawarden)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(59 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

8.4 out of 10
Very good
(18 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | 1 bedroom, desk, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | 1 bedroom, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 3
  • 1 Double Bed

Similar properties

Free daily full breakfast
The Mill Hotel & Spa
  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, 2,020 reviews
The Mill Hotel & Spa

About this property

The Queen at Chester Hotel, BW Premier Collection

4-star Chester hotel close to Chester City Walls
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

Wired and wireless Internet access is complimentary. This Victorian hotel also offers a terrace, tour/ticket assistance, and a garden. Onsite parking is available (surcharge).

The Queen at Chester Hotel, BW Premier Collection is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Kings Quarters - This restaurant serves breakfast and dinner.
Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 15 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Reviews

The Queen at Chester Hotel, BW Premier Collection Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 551 out of 1001 reviews
Rating 8 - Good. 267 out of 1001 reviews
Rating 6 - Okay. 112 out of 1001 reviews
Rating 4 - Poor. 43 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

Reviews

8/10 Good

IONA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very good location, right across from train station, 10 min walk to center of Chester. Room a very good size, bathroom had bath tub/shower, nice to supply kettle with coffee/tea. Option to open windows or have air conditioning. Bed's very comfortable. Would definately return!!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just sitting in the, gardens shilling out so peaceful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay - a hotel with a lot of character
Stayed 1 night in Aug 2025

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Aug 2025

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Dara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love old railway hotels. Just better than what we get nowadays. Gorgeous room with great air conditioning.
Stayed 2 nights in Aug 2025

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel. The bed and beddings were comfortable and clean and the bathroom was well provisioned (we particularly liked the shower). We only stayed one night but had a really restful time. The hotel also offers an excellent baggage storage service which we loved as we could store our heavy luggage while we explored the beautiful town of Chester.
Stayed 1 night in Aug 2025

6/10 Okay

Lynsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Gail

Traveled with partner
Liked: Amenities
Lovely Victorian station hotel, beautifully decorated in the traditional style. Great location
Stayed 2 nights in Aug 2025

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was full of character. Very spacious with several areas to relax inside and outside. The food was excellent on both breakfast and evening meal. The bedroom was spacious. Staff friendly and helpful.
Stayed 2 nights in Aug 2025

2/10 Terrible

Janet

Traveled with partner
Liked: Amenities, property conditions & facilities
Waited in a quite big queue for around 15 minutes just to book in whilst worrying about getting a parking ticket outside as only allowed 20 minutes waiting as only one staff member on reception. The next day I saw more people queuing. The facilities and room and cleanliness of the whole hotel are excellent so sort out the issues at reception
Stayed 2 nights in Aug 2025

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to transport,parking was easy and close to the town
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nice and quiet, lots of lovely restaurants in the city centre about 15 mins walk. Hotel bar was nice and open late.
Stayed 1 night in Jul 2025

10/10 Excellent

Lara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

simon

Stayed 1 night in Jul 2025

6/10 Okay

Philip

Traveled with family
Liked: Room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

gordon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay anytime your in Chester very good for a race weekend loved this hotel
Stayed 2 nights in Jul 2025

8/10 Good

Kieron

Liked: Property conditions & facilities
Disliked: Room comfort
The room we stayed in was very warm and the air con did very little to combat this. The hotel gave us a WhatsApp number to contact if we had any problems, it took them almost five hours to respond.
Stayed 2 nights in Jul 2025

10/10 Excellent

Thomas

Stayed 1 night in Jul 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Alastair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel but a fair wee walk into town
Stayed 1 night in Jul 2025