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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Terrace/patio
Lounge
Breakfast and dinner served
Lounge
Bar (on property)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • 24/7 front desk

Explore the area

Map
City Rd, Chester, England, CH1 3AH
  • Grosvenor Park
    8 min walk
  • The Rows of Chester
    14 min walk
  • Roman Amphitheatre
    14 min walk
  • Chester (CEG-Hawarden)
    24 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

Combined shower/tub, hair dryer, towels, soap

Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Moxy Chester

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (520)
The price is $70
per night
$84 total
includes taxes & fees
Jan 21 - Jan 22
Moxy Chester

About this property

The Queen at Chester Hotel, BW Premier Collection

4-star Chester hotel with restaurant
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

Wired and wireless Internet access is complimentary. This Victorian hotel also offers a terrace, tour/ticket assistance, and a garden. Onsite parking is available (surcharge).

The Queen at Chester Hotel, BW Premier Collection is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Kings Quarters - This restaurant serves breakfast and dinner.
Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Hindi, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 16 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are available for GBP 15 per night

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 16 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15 per night
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 518 out of 1000 reviews" "
Rating 8 - Good. 275 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have a chance to really experience the facilities. Work on renovations has been good. We did not have enough time to experience the area. Will be looking at returning. People very friendly.
Stayed 1 night in Sep 2024

2/10 Terrible

Anna

Business traveler
Disliked: Cleanliness, staff & service
There was this horrible noise all night like a creak creak creak behind the wall, not sure if the heating or what but my gosh it was horrendous. All night long! Hardly slept 😫
Stayed 1 night in Oct 2024

10/10 Excellent

Catherine, Sparta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from train station, easy walk to town center. Fabulous breakfasts.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous bed
Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the train station, walkable distance from shopping, parks and restaurants. Great buffet breakfast! We loved it so much we had an open night on our stay so came back for another night before moving on to Northern Ireland. Staff were accommodating, friendly and suggested a great pub down the road on the river for a late night dinner and gave us a couple complimentary drink vouchers for one of our nights!
Stayed 1 night in Sep 2024

6/10 Okay

Louisa

Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Really nice relaxing stay.👍😉
Stayed 1 night in Sep 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and attractive hotel
Stayed 1 night in Sep 2024

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Staff & service
This is the second time I have stayed at this hotel and on both occasions the checkin was slow, staff were busy with paperwork and they couldn’t locate my booking. If it occurs once I accept I may have been unlucky but twice shows there is a problem.
Stayed 1 night in Sep 2024

10/10 Excellent

Hamish

Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Liked: Staff & service, amenities, property conditions & facilities
Amazing hotel close to all amenities. Lovely room and great breakfast. All staff very helpful, friendly and professional. Will definitely be back.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything, we we're upgraded, which was brilliant, the breakfast was a bit pricey but excellent service and choice.
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

Mr robert

Liked: Cleanliness, staff & service
Check in took about ten mins as they couldn't find my booking. Eventually got sorted and went to the room you had to be arnie to open that door it definitely wants looking at also the air conditioning when turning the light on in the bathroom wants sorting what an absolute racket that makes.there was also an unsightly hole in the bath that had been filled in with filler.not a great job either..the room however was clean and tidy.the breakfast was nice excluding the porridge that was something id not tasted since borstal.yuk..tge staff were great and looked v smart in their uniforms and were a credit to the hotel. The hotel is in a noisy part of chester right next to the station.
Stayed 2 nights in Sep 2024

10/10 Excellent

Millie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Adele

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and easy to speak to. The receptionist was excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Neil

Stayed 2 nights in Sep 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Claire

Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room & ideal location
Stayed 2 nights in Sep 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel right accross from the train station.
Stayed 1 night in May 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities
This was not our 1st stay at the Hotel and had had some good and earlier on not so good. When we arrived we were given room 120 in the older part of the hotel after being told it had all been refurbished. On entering our room my wife tripped over a section of damaged raised carpet just throu the door . Between us we must of tripped 6 times usualy when the lights were off. There was a large crack in the wall by the door running half the hight of the frame. On leaving i stubbed my toe on some thing under the carpet hard and solid near the room desk. We informed the staff on leaving but the way he replied to me sensed saying it was all new, that i was making it up. But he will send maintainance to check . The damage to the carpet looked at least a week old and what objects they had carpeted over we can only guess. I would go back but to stay in the newer kings section next time.
Stayed 2 nights in Sep 2024

10/10 Excellent

Dianne

Traveled with partner
Liked: Amenities
Lovely hotel so welcoming
Stayed 2 nights in Sep 2024