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Holiday Inn Chester - South by IHG

4.0 star property

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Photo gallery for Holiday Inn Chester - South by IHG

Indoor pool
Exterior
Bar (on property)
Exterior
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
$69
includes taxes & fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
Wrexham Road, Chester, England, CH4 9DL
  • Place, Grosvenor Nuffield Hospital
    ‪3 min drive‬
  • Place, Westminster Park
    ‪3 min drive‬
  • Place, Chester Zoo
    ‪11 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Room amenity

Standard Room, 1 Double Bed

  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Room amenity

Standard Room, 1 Double Bed, Accessible

7.0 out of 10
Good
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Room amenity

Standard Room, 2 Twin Beds

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Accessible

Room amenity

Standard Room, 2 Twin Beds, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room | Desk, free cribs/infant beds, WiFi, bed sheets

Standard Room

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed | Desk, free cribs/infant beds, WiFi, bed sheets

Standard Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(3 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Double Bed

Room amenity

Premium Room, 1 Double Bed

7.8 out of 10
Good
(10 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Walk-In Shower)

Room amenity

Standard Room, 1 Double Bed (Walk-In Shower)

8.0 out of 10
Very good
(26 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds

Room amenity

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds (Walk-In Shower)

Room amenity

Standard Room, 2 Twin Beds (Walk-In Shower)

9.2 out of 10
Wonderful
(10 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Holiday Inn Chester - South by IHG

4-star Chester hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. Self parking is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Holiday Inn Chester - South by IHG offers 143 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
In addition to an indoor pool, Holiday Inn Chester - South by IHG provides a health club and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is available for a surcharge.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 140 square feet (13 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

Holiday Inn Chester - South by IHG is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Junction Restaurant - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Junction Restaurant
  • Terrace Bar and Lounge

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 140 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Fee for in-room wireless internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chester South Holiday Inn
Holiday Inn Chester South
Holiday Inn Hotel Chester South
Chester Holiday Inn
Holiday Inn Chester South Hotel Chester
Holiday Inn Chester South Hotel
Holiday Chester South
Holiday Inn Chester South
Holiday Chester By Ihg Chester
Holiday Inn Chester South an IHG Hotel
Holiday Inn Chester - South by IHG Hotel
Holiday Inn Chester - South by IHG Chester
Holiday Inn Chester - South by IHG Hotel Chester

Holiday Inn Chester - South by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 373 out of 1001 reviews
Rating 8 - Good. 350 out of 1001 reviews
Rating 6 - Okay. 158 out of 1001 reviews
Rating 4 - Poor. 78 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay, the bedroom was clean and comfortable. Good choices for breakfast. We had an evening meal in the bar, the staff there were lovely, We unfortunately didn’t have chance to use the leisure facilities.
Stayed 1 night in Sep 2025

8/10 Good

CM

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

John

Traveled with family
Liked: Room comfort

Needs a lot of work doing.

Outside of property is dated and tired. Rotten wood and cordoned off areas.Inside hall ways the same. Foyer clean , today and looks like it’s recently been updated. Swimming pool was awful - paint peeling, lots of rust, not the cleanest. Breakfast was good with lots of choice, bedrooms were clean and comfortable
Stayed 1 night in Aug 2025

8/10 Good

Elizabeth

Very clean, helpful and friendly staff. Lovely swimming pool.
Stayed 1 night in Aug 2025

6/10 Okay

R

Stayed 1 night in Aug 2025

8/10 Good

Richard

Stayed 3 nights in Aug 2025

6/10 Okay

Mohammed

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Good value for money

Friendly staff. Nice breakfast selection. Good room.
Stayed 1 night in Aug 2025

6/10 Okay

Peter

Stayed 11 nights in Aug 2025

8/10 Good

NEIL

Traveled with partner
Liked: Staff & service, amenities
A good break.Nice staff ..property needs a little updating which is being undertaken shortly..
Stayed 2 nights in Aug 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, room comfort
Check in was quick, with efficient & friendly instructions. A long walk to the room but then we did ask for a quiet room. The friendly service from (Mark?) when we ordered food & drinks in the evening was excellent( he’s a wonderful salesman!) The only downside was the extreme heat due to the air conditioning not working on a day when the temperature had been in the high 20’s. We used the pool& jacuzzi before breakfast which was fine but the paint is hanging off the rails above the jacuzzi- definitely needs sorting.
Stayed 1 night in Aug 2025

6/10 Okay

John

Liked: Cleanliness, room comfort
Check in was ok, the room was clean, the bed comfortable breakfast was good with nice staff. However the stay was let down by the bathroom which although clean. The shower screen on the bath didn't stay back, repeatedly coming in on you limiting the amount of room to shower in. The bath towels had marks on them that looked like they had been through several washes, Black/brown on one and yellow on the other.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service

Generally very good after disappointing start.

Receptionist quite brusque when we checked in. Hotel room very warm as aircon seemed not to be working. Although a room fan had been provided. Gym and pool had already shut (8 p.m) when we arrived which we thought was little early. However, bar-staff and others around friendly and accommodating. Following morning gym/ pool staff very friendly and helpful and all said hello when passing in corridors. Breakfast was another very good experience with polite helpful staff and a great spread. No faults there at all.
Stayed 1 night in Aug 2025

4/10 Poor

Patrick

Disliked: Property conditions & facilities, room comfort

No AC despite it being advertised by hotel

Individual AC in my room with a control panel on the wall but it didn’t work. So it was high 20s in the room and impossible to sleep, I just got a couple of restless hours. I was asked at checkout if everything was ok and I mentioned about the ac. Response was that the rooms I was in were on a malfunctioning system. This makes no sense as I mentioned there was an individual unit in my room it was not centralised ac. I asked if the other rooms had ac but was told approximately 60 percent of rooms have functioning ac so beware booking this hotel in the summertime!!! If you’re from Africa or southern Europe you might be ok but if not you will not get any sleep with the excruciating heat and lack of ventilation!
Stayed 1 night in Aug 2025

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Martina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly especially the catering team
Stayed 2 nights in Aug 2025

10/10 Excellent

Thomas Prys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Good breakfast.
Stayed 3 nights in Aug 2025

8/10 Good

Dale

Stayed 1 night in Aug 2025

8/10 Good

Chris

Traveled with group
Stayed 1 night in Aug 2025

4/10 Poor

Paul

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Poor experience but staff very helpful

We booked to superior rooms. When we arrived the hotel had no power and no facilities available. We couldn’t book in or use any convenience. We had to leave and come back 3 hrs later. The staff were very good and tried their best at all times. They offered to store our luggage until we returned to try booking in again.The hvac in the rooms was not available and we had a small fan provided which was not much use on one of the hottest days of the year. I suspect it had been out of action for at least a few days. If so that’s not acceptable. Basically a very poor hotel experience but not the fault of the staff we encountered who were all excellent despite obviously having to handle a lot of pressure. Not up to standard.
Stayed 1 night in Aug 2025

2/10 Terrible

Daniel

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Diabolical and shambolic

The air-conditioning has been switched off from what i can make on in other reviews for about 2 months now. Yet reception staff wont admit that. It was incredibly hot and the corridors were boiling, room was nothing more than a sauna. Uttered ridiculous. Staff claim its broken...if something is broken down you get people in to fix it no??? Not these kit. Cost saving at the expense of the customer. Will never stay again and warn others from doing so.
Stayed 4 nights in Aug 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Gary

Business traveler
Liked: Staff & service
The hotel was good in terms of food, welcome, friendliness but us starting to look shabby and in need of decoration
Stayed 1 night in Aug 2025

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Could do with a tidy up outside . Such a shame as outside has no comparison from outside to inside .
Stayed 3 nights in Aug 2025