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Holiday Inn Chester - South by IHG

4.0 star property

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Photo gallery for Holiday Inn Chester - South by IHG

Indoor pool
Exterior
Bar (on property)
Bar (on property)
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Gym
  • Pet friendly
$91
includes taxes & fees
Aug 17 - Aug 18

Explore the area

View in a map
Wrexham Road, Chester, England, CH4 9DL
  • Chester Racecourse
    ‪5 min drive‬
  • Chester Cathedral
    ‪5 min drive‬
  • Chester City Walls
    ‪5 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

Room amenity

Standard Room, 2 Twin Beds

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Accessible

Room amenity

Standard Room, 1 Double Bed, Accessible

7.6 out of 10
Good
(5 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | 1 bedroom, desk, free cribs/infant beds, WiFi

Standard Room

7.4 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds

Room amenity

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds (Walk-In Shower)

Room amenity

Standard Room, 2 Twin Beds (Walk-In Shower)

9.4 out of 10
Exceptional
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed (Walk-In Shower)

Room amenity

Standard Room, 1 Double Bed (Walk-In Shower)

7.6 out of 10
Good
(20 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible

Room amenity

Standard Room, 2 Twin Beds, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed | 1 bedroom, desk, free cribs/infant beds, WiFi

Standard Room, 1 Double Bed with Sofa bed

7.0 out of 10
Good
(2 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Double Bed

Room amenity

Premium Room, 1 Double Bed

7.6 out of 10
Good
(9 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Room amenity

Standard Room, 1 Double Bed

  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed

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  • Free WiFi
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About this property

Holiday Inn Chester - South by IHG

4-star Chester hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. Self parking is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Holiday Inn Chester - South by IHG offers 143 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
In addition to an indoor pool, Holiday Inn Chester - South by IHG provides a health club and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is available for a surcharge.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 140 square feet (13 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

Holiday Inn Chester - South by IHG is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Junction Restaurant - Onsite restaurant.
24-hour room service is available.

Languages

Bulgarian, English, Polish, Slovenian, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Junction Restaurant
  • Terrace Bar and Lounge

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 140 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Fee for in-room wireless internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chester South Holiday Inn
Holiday Inn Chester South
Holiday Inn Hotel Chester South
Chester Holiday Inn
Holiday Inn Chester South Hotel Chester
Holiday Inn Chester South Hotel
Holiday Chester South
Holiday Inn Chester South
Holiday Chester By Ihg Chester
Holiday Inn Chester South an IHG Hotel
Holiday Inn Chester - South by IHG Hotel
Holiday Inn Chester - South by IHG Chester
Holiday Inn Chester - South by IHG Hotel Chester

Holiday Inn Chester - South by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 360 out of 1002 reviews
Rating 8 - Good. 367 out of 1002 reviews
Rating 6 - Okay. 158 out of 1002 reviews
Rating 4 - Poor. 76 out of 1002 reviews
Rating 2 - Terrible. 41 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Anthony, Isle of Arran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing Stay – No Air Conditioning offered a

I had a very disappointing experience at this hotel. Despite clearly booking a room with air conditioning, I was given a room without it. When I raised the issue with the front desk, the staff were unhelpful and did not offer a proper solution. They said nothing can be done. I believe it was because I booked through Hotels.com Poor service and a lack of concern for guests’ comfort ruined what should have been a pleasant trip. After rasing issue with the manager since I got so frustrated as it was already 10 30pm.. they finally offered us a room with aircon. The breakfast was average.. Scrambled eggs were pathetic. Not enough bread or bread spreads. Altogether it was a poor choice booking this one. I won’t be staying here again and cannot recommend this hotel to others.
Stayed 1 night in May 2025

8/10 Good

Francis, Stafford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant conveniently placed hotel, and as can be expected from Holiday Inn, the accommodation is comfortable and clean. If you’re dining in the dining room / bar area and want a steak, make sure to order it blue if you like your steaks underdone. My go to choice when working outside central Chester.
Stayed 2 nights in May 2025

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend this accommodation

Requested disabled access and room, we got what was asked, it was excellent, we use this hotel when we visit family in Chester its spot on
Stayed 3 nights in May 2025

6/10 Okay

Rebecca

Business traveler
Liked: Cleanliness, staff & service
Staff are lovely but building is in terrible condition from the outside Lift broke during stay not helpful as I have severe arthritis. Toilet flush kept trying to fill bowl and not refill the tank - needs attention Card scanner on door batteries are getting low needs replacing
Stayed 1 night in May 2025

8/10 Good

Francis, Stafford

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

8/10 Good

Lynne

Liked: Cleanliness, staff & service
Building looks a little dated from the outside but internally rooms and service are fine
Stayed 2 nights in May 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Property conditions & facilities
Great short stay at this hotel, the staff were extra friendly and helpful. All round good vibes 😎
Stayed 1 night in May 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Paul

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Ok

Noisy but ok
Stayed 3 nights in Apr 2025

10/10 Excellent

louise

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

kristelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Zoe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Kiran Kumar

Business traveler
Stayed 1 night in Apr 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Just got back from a lovely few days. The outside of the property is run down but the areas that matter are lovely. The breakfast was really nice and the pool was an added bonus. Room was lovely and clean. Like the addition of a fridge in the room. Will definitely return when visiting Chester again. Thank you
Stayed 3 nights in Apr 2025

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Quiet and comfortable, staff polite, everything we needed.
Stayed 1 night in Apr 2025

6/10 Okay

jonathan

Stayed 1 night in Mar 2025

10/10 Excellent

Regina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of the hotel isn’t very appealing looks old and rundown, but it was nice on the inside.
Stayed 1 night in Mar 2025

2/10 Terrible

Claire

Stayed 1 night in Mar 2025

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

The room and bathroom were clean and bed comfortable. Unfortunately the air didn't work, and we were told it was being overalled at present. The swimming pool was nice size, water temp okay and the Jacuzzi enjoyably warm. Had dinner on first night and wasn't impressed with the menu options or quality of cooking. Parking free and plenty of spaces. Reception and bar staff friendly and courteous. Overall an enjoyable 4 day stay, and ideally suited for exploring local areas.
Stayed 4 nights in Mar 2025

6/10 Okay

Calum

Stayed 1 night in Mar 2025

6/10 Okay

simon

Traveled with family
Liked: Staff & service

Overnight stay

Good location off main arterial road for overnight stay. A bonus is free onsite parking. Excellent customer care and the food and drink in the evening was good with an excellent breakfast buffet in the morning. The rooms could do with a facelift as a bit worn out. A big plus is the request for service charge and not just automatically added to the bit which the Novotel hotel did unfortunately.
Stayed 1 night in Mar 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room with a sofa. Clean bathroom with powerful shower. Little fridge in room if needed. WiFi worked perfectly. Only issue was room was a little warm but able to open window which helped
Stayed 1 night in Mar 2025

10/10 Excellent

Frances

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff very helpful . Hotel comfortabe

Very pleasant and enjoyable. Thanks
Stayed 1 night in Mar 2025