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Holiday Inn Chester - South by IHG

4.0 star property

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Photo gallery for Holiday Inn Chester - South by IHG

Indoor pool
Exterior
Bar (on property)
Bar (on property)
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
$68
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
Wrexham Road, Chester, England, CH4 9DL
  • Place, Chester Racecourse
    ‪5 min drive‬
  • Place, Chester Cathedral
    ‪5 min drive‬
  • Place, Chester City Walls
    ‪5 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Room amenity

Standard Room, 1 Double Bed

  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Room amenity

Standard Room, 1 Double Bed, Accessible

7.0 out of 10
Good
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Room amenity

Standard Room, 2 Twin Beds

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Accessible

Room amenity

Standard Room, 2 Twin Beds, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room | Desk, free cribs/infant beds, WiFi, bed sheets

Standard Room

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed | Desk, free cribs/infant beds, WiFi, bed sheets

Standard Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(3 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Double Bed

Room amenity

Premium Room, 1 Double Bed

7.6 out of 10
Good
(9 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Walk-In Shower)

Room amenity

Standard Room, 1 Double Bed (Walk-In Shower)

7.8 out of 10
Good
(25 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds

Room amenity

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds (Walk-In Shower)

Room amenity

Standard Room, 2 Twin Beds (Walk-In Shower)

9.2 out of 10
Wonderful
(9 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

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Exterior
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About this property

Holiday Inn Chester - South by IHG

4-star Chester hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. Self parking is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Holiday Inn Chester - South by IHG offers 143 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
In addition to an indoor pool, Holiday Inn Chester - South by IHG provides a health club and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is available for a surcharge.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 140 square feet (13 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

Holiday Inn Chester - South by IHG is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Junction Restaurant - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (GBP 16 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Junction Restaurant
  • Terrace Bar and Lounge

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 140 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Fee for in-room wireless internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: GBP 16 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: GBP 16 per 24-hour period (rates may vary)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chester South Holiday Inn
Holiday Inn Chester South
Holiday Inn Hotel Chester South
Chester Holiday Inn
Holiday Inn Chester South Hotel Chester
Holiday Inn Chester South Hotel
Holiday Chester South
Holiday Inn Chester South
Holiday Chester By Ihg Chester
Holiday Inn Chester South an IHG Hotel
Holiday Inn Chester - South by IHG Hotel
Holiday Inn Chester - South by IHG Chester
Holiday Inn Chester - South by IHG Hotel Chester

Holiday Inn Chester - South by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 371 out of 1001 reviews
Rating 8 - Good. 351 out of 1001 reviews
Rating 6 - Okay. 159 out of 1001 reviews
Rating 4 - Poor. 78 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Gary

Business traveler
Liked: Staff & service
The hotel was good in terms of food, welcome, friendliness but us starting to look shabby and in need of decoration
Stayed 1 night in Aug 2025

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Could do with a tidy up outside . Such a shame as outside has no comparison from outside to inside .
Stayed 3 nights in Aug 2025

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

No air con working

Stayed 1 night in Aug 2025

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
The buffet breakfast is nice, always someone at the reception desk, nice and polite, would recommend
Stayed 2 nights in Aug 2025

4/10 Poor

Carol

Stayed 1 night in Aug 2025

10/10 Excellent

SL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family city break

Chester is a fantastic city to visit especially with the children. Lots to see and do. We dod a family trail and learnt do much. The hotel was a great base, just across the road is a park and ride bus service that took you straight to the centre snd easy to pick up back to the hotel. Great to have the pool and restaurant service too the breakfast certainly filled us up for our days out.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rakeish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Good location, hotel staff were friendly and good choice of food at breakfast
Stayed 1 night in Jul 2025

4/10 Poor

shahed

Stayed 1 night in Jul 2025

10/10 Excellent

Trudi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable!

Clean and comfortable room. A little cramped for four of us, but fine for just one night.
Stayed 1 night in Aug 2025

8/10 Good

Mark

Disliked: Property conditions & facilities

Service let the side down.

Generally the hotel was underwhelming in Service terms whether in the bar, restaurant or breakfast services. Chaotic in terms of seeming to be able to manage basic processes (taking an order/handling cash correctly/getting table orders right/ completely forgetting items ordered/ items completely empty or missing at breakfast etc). Overall experience was impacted by stress of wondering if we could order something that would 1] turn up at all 2] partially turn up 3] eventually turn up but be partial order or incorrect etc.
Stayed 1 night in Aug 2025

4/10 Poor

Jane

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The shower was good!! Pool okay, but attendant was smoking No pizza no veggie tart. Paid full price for child whereas should've been free. Still waiting for refund
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

libby

Stayed 1 night in Jul 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities
Great staff, very professional, very helpful, gym and swimming pool was good My meal on second evening was greasy though (disappointed)
Stayed 2 nights in Jul 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here, stay around 3-4 times a year. Great location, very clean and friendly staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Anne

Stayed 1 night in Jul 2025

8/10 Good

Ruma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable for our one night stay. The bathroom sink drain was blocked but dealt with promptly by the staff and plumber. Standard buffet breakfast with several options.
Stayed 1 night in Jul 2025

10/10 Excellent

steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Geoff

Liked: Staff & service

Smarten up the hotel

First impressions were disappointing when arriving at the hotel. Bedroom was ok, bathroom nice, lovely white fluffy towels. The hotel appeared to have relatively new carpet but the place was dull, needed repainting, reception was cluttered, restaurant unappealing as was the pool. Breakfast was ok - certainly not worth £17 pp. Would not stay again.
Stayed 1 night in Jul 2025

8/10 Good

Nicholas

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
we were offered a room with a work station and the room didnt have any space even though the room was massive -the sofa was in the wrong place and blocked the whole table - no chair and the tv took up the whole of the work station and mirror... when raised with the reception staff she told us that she would just refund the money and we could leave?!! and stay somewhere else even though we were 200 miles from home and it was 7 at night
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Avoid the ground floor

Avoid the ground floor. The floorboards creak so loudly from above, and you can hear every footstep. You have no chance of a restful sleep if the occupant above is an early riser, or gets up a lot through the night. The beds aren't particularly comfortable and the hotel is very dated. Food options ran out over the dinner service, so choices were limited. There is no bottled water or fridge available in the rooms. Staff are pleasant, although we were given minimal information at check-in on facilities, check-out time etc. I will not be returning.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

One night stay

Me and my daughter stayed one night, enjoyed the swimming but the changing area floor and mats could do with a clean. Food and service very good. Our bedroom was spacious and the bed was clean.
Stayed 1 night in Jul 2025

6/10 Okay

Emma

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We booked a room for 5 and we only had enough beds for 4. We queried this with reception and an additonal folding bed was brought to us. Sadly it was very uncomfortable and the mattress was so thin. The aircon was also not working and it extremely hot that night- rubbish night sleep :(
Stayed 1 night in Jul 2025

8/10 Good

ADRIAN MATTHEW

Liked: Staff & service, property conditions & facilities
Very good place and close to Chester city
Stayed 1 night in Jul 2025