See all properties

Mercure Chester Abbots Well Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Mercure Chester Abbots Well Hotel

Miscellaneous
Property grounds
Indoor wedding
Front of property
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

$84
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Place, Chester Cathedral
    ‪5 min drive‬
  • Place, Chester City Walls
    ‪5 min drive‬
  • Place, Chester Racecourse
    ‪6 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪33 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Classic Double Room, 1 Double Bed

7.8 out of 10
Good
(49 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

1 bedroom, in-room safe, desk, iron/ironing board

Classic Room, 2 Twin Beds

7.2 out of 10
Good
(9 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Superior Suite, 1 Double Bed

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

1 bedroom, in-room safe, desk, iron/ironing board

Family Room (Classic)

7.4 out of 10
Good
(8 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact) | 1 bedroom, in-room safe, desk, iron/ironing board

Double Room, 1 Double Bed (Compact)

7.0 out of 10
Good
(24 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children) | 1 bedroom, in-room safe, desk, iron/ironing board

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Similar properties

Indoor pool
Holiday Inn Chester - South by IHG
  • Pool
  • Pet friendly
  • Parking included
  • Restaurant
4.0 out of 5, Very Good, 1,013 reviews
Holiday Inn Chester - South by IHG

About this property

Mercure Chester Abbots Well Hotel

4-star Chester hotel close to Grosvenor Park
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Mercure Chester Abbots Well Hotel offers 126 accommodations with safes and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Mercure Chester Abbots Well Hotel features an indoor pool and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a children's pool, a fitness center, and spa services. Complimentary self parking is available on site.

Mercure Chester Abbots Well Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
The Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 339 out of 1008 reviews
Rating 8 - Good. 314 out of 1008 reviews
Rating 6 - Okay. 167 out of 1008 reviews
Rating 4 - Poor. 107 out of 1008 reviews
Rating 2 - Terrible. 81 out of 1008 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Brian

Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is very tired and not very clean and lacked a nice feel
Stayed 1 night in Jul 2025

8/10 Good

Steve

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

6/10 Okay

John

Business traveler

Poor shower - Sweaty room

First room had terrible water pressure so the shower just trickled out. Second room was boiling hot Average digs - not holiday accommodation
Stayed 1 night in Jul 2025

8/10 Good

Collette

Liked: Cleanliness
Positives: Local to city centre and large free car park. Room was clean and had all we needed for a one night stay. Negatives: Room was very hot. Tired looking and in need of an update.
Stayed 1 night in Jul 2025

6/10 Okay

James

Business traveler
Lots of mess in car park checking staff seemed miserable
Stayed 1 night in Jul 2025

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, with AC. Friendly staff. Comfortable bed. Everything you could wish fot
Stayed 2 nights in Jul 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good only fault was mistake on my dinner order but was easily corrected by the staff!
Stayed 2 nights in Jul 2025

6/10 Okay

Emma

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel, staff was brilliant nothing was to much trouble, i would stay again
Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Stayed 1 night in Jun 2025

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for travelling into Chester. Room was slightly different than I booked due to the hotel not having the one I booked available. They offered a bottle of Prosecco and two free drinks to compensate. Breakfast was good.
Stayed 1 night in Jun 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time we have stayed here while visiting Chester. It offers very good value for money.
Stayed 1 night in Jun 2025

6/10 Okay

Owusu

Stayed 1 night in Jun 2025

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service
Staff were really friendly and helpful and the food was absolutely delicious!
Stayed 1 night in May 2025

4/10 Poor

suzanne

Stayed 1 night in May 2025

10/10 Excellent

ollie

Stayed 1 night in May 2025

10/10 Excellent

Hon Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is big and comfortable, facilities are nice
Stayed 1 night in May 2025

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel for a weekend break. A couple of miles from the city but with the park and ride next door location isn’t a problem. Plenty of free parking. Staff I encountered were all professional and helpful including the team at the Health Club.
Stayed 2 nights in May 2025

6/10 Okay

Paul

Stayed 1 night in May 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money & easy access to Chester.

Read reports saying but dated but we enjoyed our stay everything clean. Few sockets loose but so may in room we didn’t need to use them all. Has everything you need iron & board hairdryer etc. Breakfast lovely. Park & Ride serve 2 mins from Hotel into Chester excellent! I would definitely stay again.
Stayed 2 nights in May 2025

4/10 Poor

J

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Trapped in a Time Warp

Start with the positives . General housekeeping in the room very good. Staff excellent. HOWEVER the room had very large windows but because of the failure to up-date the building this made the room very cold. The heating was switched off , so it was a very uncomfortable stay. The plumbing is very old and desperately needs updating . The carpet in the restaurant is filthy . Sorry ,but the hotel has a very neglected feel to it .
Stayed 2 nights in May 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

andrew robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and tidy

Warm welcome, and nice room.
Stayed 1 night in May 2025