6/10 Okay
Joanne
Traveled with partner
Jul 31, 2025
Liked: Cleanliness, staff & service
Upon arrival, the walk from the car park to reception is long, with worn and dirty corridor carpets and decor that shows signs of aging. The stairwell, however, with its beautiful chandelier, did offer a glimpse of grandeur.
Reception was disappointing: while another couple was escorted to their room, we were simply handed a key and told to find our way to the 2nd floor, back up the stairs we’d just come from, to the furthest corner of the hotel. Additionally, they required a £100 refundable deposit, which felt unnecessary.
The deluxe room didn’t meet 5-star expectations. While the bed was comfortable and the dressing area lovely, the carpet had noticeable drip stains, and the bathroom was in need of attention—broken marble around the sink, a loose toilet seat, and a very shallow bath.
We had reserved a table at the Brasserie for a special celebration, intending to dress up for the occasion. However, when we arrived at 8 PM, we felt overdressed among diners in shorts and t-shirts. While comfort is important, we believe the hotel would benefit from a modest dress code—perhaps smart casual after 7 PM—ensuring a more cohesive atmosphere and better experience for guests.
The main course was excellent—hot and flavorful—but the drink prices were excessive. I was also disappointed with my dessert: the strawberry pavlova, which contained just one strawberry.
Joanne
Stayed 1 night in Jul 2025