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The Chester Grosvenor

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Chester Grosvenor

Room
Restaurant
Treatment room
Restaurant
Restaurant

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Parking available
  • Spa
  • Gym
  • Bar
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
Eastgate Street, Chester, England, CH1 1LT
  • The Rows of Chester
    1 min walk
  • Simon Radley at the Chester Grosvenor
    1 min walk
  • Chester Station
    13 min walk
  • Chester (CEG-Hawarden)
    34 min drive

Room options

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, individually decorated

Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room | Premium bedding, minibar, in-room safe, individually decorated

Classic Double Room

  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, individually decorated

Executive Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, individually decorated

Superior Double Room

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Chester, an IHG Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.8 out of 5, Exceptional, (1004)
The price is $101
per night
$121 total
includes taxes & fees
Jan 6 - Jan 7
Hotel Indigo Chester, an IHG Hotel

About this property

The Chester Grosvenor

5-star Chester hotel walkable to Chester City Walls
This smoke-free hotel features 2 restaurants, a full-service spa, and a fitness center. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.
The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.
In addition to a full-service spa, The Chester Grosvenor features a sauna and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This 5-star property offers access to meeting rooms and limo/town car service. This luxury hotel also offers spa services, a library, and multilingual staff. Parking is available onsite for a surcharge.

The Chester Grosvenor is a smoke-free property.

Guests are offered a complimentary continental breakfast each morning.
Simon Radley Fine Dining - This fine-dining restaurant serves dinner only. 1-star Michelin rating.
La Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Arkle Bar and Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Self parking on site (GBP 10 per night)
  • Secured, covered valet parking on site (GBP 25 per night)

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • La Brasserie
  • Simon Radley Fine Dining
  • The Arkle Bar and Lounge

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Crib (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per night
Cribs (infant beds) are available for GBP 17.5 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: GBP 10.00 per night
  • Covered valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

The Chester Grosvenor Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1004 reviews" "
Rating 8 - Good. 181 out of 1004 reviews" "
Rating 6 - Okay. 59 out of 1004 reviews" "
Rating 4 - Poor. 18 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Stayed 1 night in Sep 2024

10/10 Excellent

Julie

Stayed 2 nights in Aug 2024

4/10 Poor

Cristiano

Stayed 1 night in Aug 2024

10/10 Excellent

Simon, Surrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay at the Grosvenor. The staff are fantastic and it feels like a warm welcome when returning. A proper English hotel, rather than a corporate box.
Stayed 1 night in Sep 2024

10/10 Excellent

Dominic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to the city centre
Stayed 1 night in Sep 2024

10/10 Excellent

Henry

Stayed 1 night in Sep 2024

10/10 Excellent

Arthur

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Very enjoyable
Stayed 1 night in Sep 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeanette

Traveled with partner
Excellent location and super staff who clearly love their job. One of our favourite places to stay
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff. Parking is £10 and on level 2, just look for the red painted floor as there isn’t a sign that stands out for the lift. The hotel is in the centre of Chester and an ideal location to see the city and shops. Breakfast was very nice. The hotel needs touching up in a few places but overall is very pleasing to the eye. Definitely would stop again.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff cannot do enough for you. Room altho comfortable a little tired and quite dark
Stayed 2 nights in Sep 2024

8/10 Good

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Like a trip back to the glory days of classy hotels. Doormen, porters and all the items that make up a 5 star hotel. The reception area, restaurant and public areas were great and the location is superb. The room was a little tired but serviceable. Food in the restaurant was good and a perfect place to have an anniversary dinner. Would visit again.
Stayed 2 nights in Aug 2024

6/10 Okay

John

Traveled with partner
Disliked: Staff & service
Well situated although difficult to drive to unless you’ve booked a concierge service to drive through bollards to get to front of hotel then park your car in a multi storey for you. Room comfortable but on arrival no soap to wash hands and toilet handle didn’t work. Bar in evening for a late drink comfortable and staff attentive. However, breakfast was a shambles it took an hour and a half to serve yoghurt and fruit, cooked English breakfast and coffee. Our order was lost, toast had to be ordered three times before it arrives, cooked food arrived late so toast & coffee stone cold had to be reordered. Quite stressful almost having to beg staff to get our breakfast items. This despite the fact the restaurant was only half full and seemingly with plenty of staff. Not what we were used to in previous visits. The hotel gave the impression of being rather down at heel and scruffy, staff trying but not very focused and the doorman/concierge actually turned his back to the entrance doors despite seeing us getting out of our taxi. I met the Customer Relations Manager before leaving to express my sadness and disappointment with our experience this time. She listened carefully, was charming and apologised, didn’t charge us for breakfast and gave us her card so she could make sure our next visit was better.
Stayed 1 night in Aug 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very friendly and attentive staff we have recommended to friends and will definitely stay here again. The only thing I’d say is some of the rooms are a little dated but still very comfortable and clean
Stayed 1 night in Sep 2024

10/10 Excellent

Bespoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an absolute great hotel before you get there staff aren't the best but once your there they are amazing. Went for my wife's 50th combined with day at races it was amazing
Stayed 1 night in Aug 2024

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not stay here again
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Elisabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Fabulous hotel, service was absolutely top notch. Reception staff so welcoming and friendly.
Stayed 1 night in Aug 2024

6/10 Okay

Celina

Stayed 2 nights in Aug 2024

10/10 Excellent

Cristiano

Stayed 1 night in Aug 2024

10/10 Excellent

Ralph

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very gracious and helpful. Loved the building and our room. Fabulous place to stay at.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel stay, but avoid the spa!
This is the nicest hotel in town, and the building is quite old and historic. The reception, porters, concierge, and restaurant staff were fantastic and all incredibly helpful. The spa staff is very prickly, short with customers, and unaccomodating. Trying to make a massage appointment in advance of my stay was like pulling teeth. And, as it turned out, the quality of the massage was very poor. In this area I would expect more out of a top rated hotel.
Stayed 1 night in Aug 2024