3-star Chetumal hotel with 1 outdoor pools, connected to a shopping center
Along with an outdoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, a business center, a meeting room, and dry cleaning are onsite.
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include showers.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Children under 12 years old are not allowed in the fitness facility without adult supervision.
City Express by Marriott Chetumal features an outdoor pool and a fitness center. Wired and wireless Internet access is complimentary. This 3-star property offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. A complimentary area shuttle within 10 km is available for guests. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and dry cleaning/laundry services. Onsite self parking is complimentary.
City Express by Marriott Chetumal is a smoke-free property.
A complimentary full breakfast is served on weekdays between 6 AM and 10:30 AM and on weekends between 7 AM and 11 AM.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Free area shuttle up to 10 km
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
Coffee and tea in common areas
Things to do
Gym
Outdoor pool
Family friendly
Free area shuttle
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Vending machine
Water dispenser
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Business services
Business center
Meeting room
Outdoors
Pool loungers
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible business center
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
More
1 building
6 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
Banquet hall
Built in 2013
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
Flat-screen TV with cable channels
More
Air conditioning
Desk
Desk chair
Energy-saving switches in guestrooms
Iron/ironing board on request
Phone
Recycling
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before 1 PM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: MXN 16.29 per accommodation, per night
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
We should mention
Pool access available from 8:00 AM to 8:00 PM
Children under 12 years old are not allowed in the fitness facility without adult supervision
Property is also known as
City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal
City Express by Marriott Chetumal Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
First time staying there,
Was really nice,
Will definitely go back again
Sandy
Stayed 1 night in Feb 2025
2/10 Terrible
Mark
Feb 6, 2025
Liked: Cleanliness, staff & service
I paid for the room on Orbitz and when they asked for the credit card I assumed it was for incidentals. But the charge was for the room again. They issued a refund but I have yet to see it.
Mark
Stayed 1 night in Feb 2025
10/10 Excellent
Louis
Feb 2, 2025
Louis
Stayed 1 night in Feb 2025
2/10 Terrible
Hsun
Jan 21, 2025
Hsun
Stayed 1 night in Jan 2025
4/10 Poor
Georgia
Traveled with partner
Jan 20, 2025
Liked: Cleanliness, staff & service, amenities
The room is very small, and the bathroom has a sewer smell. The desk clerk speaks no English. Other than that my stay was okay.
Great package (location, price, breakfast, Pool, gym, walking distance, great location etc)
ETHLYN
Stayed 1 night in Jan 2025
10/10 Excellent
Billy
Traveled with group, Traveled with partner
Jan 6, 2025
Liked: Cleanliness
Was a good stay, except some stains on the blankets and sheets.
Billy
Stayed 1 night in Jan 2025
6/10 Okay
Ray
Traveled with family and small children
Jan 4, 2025
Liked: Property conditions & facilities
Disliked: Amenities
Good enough for 1 night stay. I would not say the rooms are dirty but the smell all throughout the Hotel was not pleasant. Everything in the room worked fine and was clean. Hotel is close to a small road . Lots of tradfic all through the night. Rooms not very sound proof and you can hear different noises all through the night. Pool was dirty so the children were dissapointed that we didn't let them swim. Looked like it didn't get proper maintenance. Back side of Hotel yard for parking had a huge pile of garbage bags on the ground beside the bin. Breakfast is not 5 star if you compare with VIPS or some other place , but for a complimentary breakfast it is better than most . Lots to choose from and nice quality food for a complimentary breakfast. Due to the smell and noise, and bad pool I am not planning to come back.
Had a good stay. The only issues were that the television services were quite poor and limited and the light on the A/C unit made it difficult to sleep with the A/C on.
Checkin was a slow process and not customer friendly. Our room was non smoking but definitely had been smoked in as it was such a strong smell as soon as you opened the door. Our AC stopped working in the middle of the night. Definitely won’t be staying here again. Not Marriot worthy at all.