3-star Chetumal hotel with 1 outdoor pools, connected to a shopping center
Along with an outdoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include showers.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Children under 12 years old are not allowed in the fitness facility without adult supervision.
City Express by Marriott Chetumal features an outdoor pool and a fitness center. Wired and wireless Internet access is complimentary. This 3-star property offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and dry cleaning/laundry services. Onsite self parking is complimentary.
City Express by Marriott Chetumal is a smoke-free property.
A complimentary full breakfast is served on weekdays between 6 AM and 10:30 AM and on weekends between 7 AM and 11 AM.
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
Coffee and tea in common areas
Things to do
Gym
Outdoor pool
Family friendly
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Vending machine
Water dispenser
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Business services
Business center
Meeting room
Outdoors
Pool loungers
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible business center
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
More
1 building
6 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
Banquet hall
Built in 2013
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
Flat-screen TV with cable channels
More
Air conditioning
Desk
Desk chair
Energy-saving switches in guestrooms
Iron/ironing board on request
Phone
Recycling
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before 1 PM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: MXN 16.29 per accommodation, per night
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
We should mention
Pool access available from 8:00 AM to 8:00 PM
Children under 12 years old are not allowed in the fitness facility without adult supervision
Property is also known as
City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal
City Express by Marriott Chetumal Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 364 out of 951 reviews
10 - Excellent
364
Rating 8 - Good. 341 out of 951 reviews
8 - Good
341
Rating 6 - Okay. 150 out of 951 reviews
6 - Okay
150
Rating 4 - Poor. 49 out of 951 reviews
4 - Poor
49
Rating 2 - Terrible. 47 out of 951 reviews
2 - Terrible
47
8.4/10
Cleanliness
8.2/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Nancy, Sterling
Traveled with family and small children, Traveled with group
Quick overnight stay in between buses from Merida back to Belize, easy check in and check out-would have been nice to have a small frig in the room
Gina
Stayed 1 night in May 2025
8/10 Good
Rogelio
Traveled with family
May 9, 2025
Liked: Cleanliness, staff & service, amenities
Definitely not Marriott standards.
Some customer service investment is needed, as well as property maintenance management.
Rogelio
Stayed 1 night in May 2025
10/10 Excellent
Frank
Traveled with family and small children
May 3, 2025
Liked: Property conditions & facilities
This is our go to hotel when we are in chetumal. It's clean and basic, easy to spot. Convient to the places I want to shop when I'm in town.
The pool closes at 8pm (20:00) so if you're looking for a swim to wind down after a long drive, come early.
I like the fact that there was a pool to enjoy, relax, and to swim in, and I love how we guests can get breakfast served for free.
What i didn’t like is that the entrance took too long as it took 2 hours to get a room served for us though we already had a reservation.
Although the entrance took long time, the hotel was amazing.
The property was near the shopping plaza, where you can find whatever is needed. However, the place has an odor, no very pleasant one, as soon as you step inside the lobby. The room also had an odor and it was very evident that an odor was coming from the shower stall drain. The linens in the room was very clean. The room itself had the basic furniture. The included breakfast was good. They had the typical items for breakfast.
The room is very minimalist. No small fridge, the beds are quite small. The room had a bit of a strange smell to it, as if there had been a smoker in the nonsmoking room. I find that the room was overpriced for the simplicity of it.