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City Express by Marriott Chetumal

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Express by Marriott Chetumal

Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Exterior
Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Gym
  • Pool
  • Breakfast included
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Payo Obispo Zoo
    4 min drive
  • Santuario del Manati
    4 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden
    4 min drive
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    8 min drive

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds, Non Smoking

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed with Sofa bed

  • 215 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed, Non Smoking

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

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$100 total
includes taxes & fees
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About this property

City Express by Marriott Chetumal

3-star Chetumal hotel with 1 outdoor pools, connected to a shopping center
Along with an outdoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, a business center, a meeting room, and dry cleaning are onsite.
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

City Express by Marriott Chetumal features an outdoor pool and a fitness center. Wired and wireless Internet access is complimentary. This 3-star property offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. A complimentary area shuttle within 10 km is available for guests. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and dry cleaning/laundry services. Onsite self parking is complimentary.

City Express by Marriott Chetumal is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6 AM and 10:30 AM and on weekends between 7 AM and 11 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 10 km
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 16.29 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

City Express by Marriott Chetumal Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 299 out of 808 reviews" "
Rating 8 - Good. 298 out of 808 reviews" "
Rating 6 - Okay. 132 out of 808 reviews" "
Rating 4 - Poor. 40 out of 808 reviews" "
Rating 2 - Terrible. 39 out of 808 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ellerry

Stayed 1 night in Aug 2024

8/10 Good

PEI JUN, BELIZE CITY

Liked: Cleanliness, property conditions & facilities
Mini fridge would have been nice
Stayed 2 nights in Sep 2024

6/10 Okay

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice place, quiet and overall cleanliness was good, checkin was slow, breakfast was nothing to bragg about
Stayed 1 night in Aug 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location next to mall
Stayed 1 night in Aug 2024

8/10 Good

Erwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for weekend family stays
Convenient for Family trips and its location is near shopping, food and entertainment. The complimentary breakfast was a nice benefit.
Stayed 2 nights in Aug 2024

4/10 Poor

Perez

Traveled with family
Disliked: Cleanliness, staff & service
Good
Stayed 1 night in Jul 2024

10/10 Excellent

Benita

The reception was very friendly and efficient
Stayed 1 night in Jul 2024

8/10 Good

Leo

Stayed 2 nights in Jul 2024

2/10 Terrible

Jacob, Spanish Lookout

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The first night we booked the room online, arrived after 10 and didn't get a room. I didn't see any requirements online to be there before 10. So I had to go into the city to another hotel. The second night we booked online again, showed the staff our booking, and paid for it. Later we see it is charged online as well.
Stayed 2 nights in Jul 2024

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

MARIO, Belize city

Stayed 1 night in Jul 2024

8/10 Good

Jadin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to the mall.
Stayed 1 night in Jul 2024

6/10 Okay

Jessica, McAllen

Stayed 2 nights in Jul 2024

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Menno

Liked: Cleanliness, staff & service
Check in was easy good service But did not have enough pillows and couldn’t get any extra
Stayed 1 night in Jun 2024

6/10 Okay

Rachael

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
This is an OK city hotel. It isn't super clean, but it made due for the night. The staff didn't seem willing or helpful, but eventually we were able to get checked in. There aren't a ton of options in Chetumal, but next time we will try somewhere else. Disappointed.
Stayed 1 night in May 2024

8/10 Good

PETER

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2024

8/10 Good

Heidy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Amazing stay. Great location
Stayed 3 nights in Mar 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
Stayed 1 night in May 2024

8/10 Good

SHAHEEN

Traveled with family and small children
Liked: Property conditions & facilities
Every thing is good
Stayed 1 night in Apr 2024

6/10 Okay

Demmy

Stayed 1 night in Apr 2024

10/10 Excellent

Gilbert

Stayed 1 night in Apr 2024