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Hotel Laguna Bacalar

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Laguna Bacalar

Lake
Breakfast area
Boating
Balcony
Family Bungalow, Lagoon View | In-room safe, iron/ironing board, bed sheets

Reviews

6.2 out of 10

Popular amenities

  • Room service
  • Pool
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

Map
Avenida Costera #479 Bacalar, Bacalar, QROO, 77930
  • Cenote Esmeralda
    1 min walk
  • Lake Bacalar
    11 min walk
  • Balik
    7 min walk
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    35 min drive

Room options

View all photos for Family Bungalow, Lagoon View

Family Bungalow, Lagoon View | In-room safe, iron/ironing board, bed sheets

Family Bungalow, Lagoon View

  • 355 sq ft
  • Lagoon view
  • Sleeps 9
  • 4 Double Beds and 1 Twin Bed

Double Room with Air Conditioning, No Special View

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room with Fan

Quadruple Room with Fan | In-room safe, iron/ironing board, bed sheets

Quadruple Room with Fan

  • 248 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 2 Twin Beds

View all photos for Double Room, Lagoon View (with Fan)

In-room safe, iron/ironing board, bed sheets

Double Room, Lagoon View (with Fan)

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Lagoon View (With A/A)

Triple Room, Multiple Beds, Lagoon View (With A/A) | In-room safe, iron/ironing board, bed sheets

Triple Room, Multiple Beds, Lagoon View (With A/A)

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Double Room Lagoon View with Air Conditioning

Balcony

Double Room Lagoon View with Air Conditioning

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Lagoon View (With Fan)

In-room safe, iron/ironing board, bed sheets

Triple Room, Multiple Beds, Lagoon View (With Fan)

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Quadruple Room Standard

In-room safe, iron/ironing board, bed sheets

Quadruple Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Quadruple Room Superior With Air Conditioning

In-room safe, iron/ironing board, bed sheets

Quadruple Room Superior With Air Conditioning

  • Sleeps 4
  • 2 Full Bed(s)

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

Bungalow

  • Sleeps 9
  • 4 Full Bed(s) and 1 Twin Bed(s)

View all photos for Room Standard

In-room safe, iron/ironing board, bed sheets

Room Standard

  • Sleeps 5
  • 2 Full Bed(s) and 1 Twin Bed(s)

Family Room -6 Guests-

  • Sleeps 6
  • 2 Full Bed(s) and 2 Twin Bed(s)

View all photos for Room Superior With Air Conditioning

In-room safe, iron/ironing board, bed sheets

Room Superior With Air Conditioning

  • Sleeps 5
  • 2 Full Bed(s) and 1 Twin Bed(s)

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About this property

Hotel Laguna Bacalar

3-star Bacalar hotel with rooftop terrace
This hotel features an outdoor pool, a rooftop terrace, and a children's pool. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.
Hotel Laguna Bacalar offers 25 accommodations with safes. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Laguna Bacalar features an outdoor pool and a children's pool. Wireless Internet access is complimentary. This Bacalar hotel also offers a rooftop terrace, tour/ticket assistance, and a garden. Complimentary self parking is available on site.

Hotel Laguna Bacalar has designated areas for smoking.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a regional park
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM

Property is also known as

Hotel Laguna Bacalar
Laguna Bacalar
Hotel Laguna Bacalar Hotel
Hotel Laguna Bacalar Bacalar
Hotel Laguna Bacalar Hotel Bacalar

Hotel Laguna Bacalar Reviews

Reviews

6.2
Rating 10 - Excellent. 73 out of 429 reviews" "
Rating 8 - Good. 89 out of 429 reviews" "
Rating 6 - Okay. 113 out of 429 reviews" "
Rating 4 - Poor. 88 out of 429 reviews" "
Rating 2 - Terrible. 66 out of 429 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Estefania

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Let me start by saying the view of the lagoon was beautiful from the bungalow. However the place had a lot of ants and lizards. We also found some small insects in the bed while we were sleeping and fortunately they were not bedbugs. I don’t think we will stay again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sergio

Stayed 2 nights in Jul 2024

6/10 Okay

Peter

Traveled with group
Liked: Cleanliness
Main draw is the view and location
Best thing about the place is the view and location. On a beautiful spot on the lagoon and has a nice pool and access to lagoon swimming. The rooms are bare bones but clean and have a big balcony. There aren’t many outlets and strangely one is on the wall close to the ceiling. The staff at the front desk were nice and friendly. The restaurant didn’t seem to have regular hours and was a bit overpriced for what it was (don’t get the green sandwich). If you want to stay on the lake but not have to spend a lot this is an option. Alternatively you can stay in a cheap decent place in town and then get a mostly consumable day pass at one of the beach clubs or nice hotels on the lagoon.
Stayed 3 nights in Jun 2024

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash
Stayed 1 night in Feb 2024

2/10 Terrible

Cristian

Traveled with group
Disliked: Cleanliness, property conditions & facilities
I didn’t like it I didn’t know is just one fan in the hotel room and no ac and the hotel looks like is in the ruins
Stayed 1 night in May 2024

10/10 Excellent

Lisa, Collingwood

Business traveler, Traveled with family
Liked: Staff & service
It is dated , rooms need work
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay
Stayed 1 night in Mar 2024

4/10 Poor

daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Christian

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jorge

Traveled with family and small children
Liked: Cleanliness, staff & service
This property is located in one of the best areas in Laguna Bacalar Exelente views and access to the water 🌊
Stayed 3 nights in Jan 2024

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023

8/10 Good

Rebeca, Magnolia

Liked: Staff & service, amenities
I like the location. My rooms view was beautiful. The only complain was the air condition was bad ans not to clean
Stayed 1 night in Jul 2023

2/10 Terrible

Sandra

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad place, we a bad experience at this place As soon as we walked in to the room a lizard right in from, i asked the reception to move us, she had the worst attitude, she said well you will see different little animals at this place. My kids asked if they could sleep in the car :( trough the night i felt an insect on me, i jumped and it was a big bug, it flew away, The reception never gave us anything to sign at check in or out. The place is horrible.
Stayed 2 nights in Jun 2023

10/10 Excellent

ZAKI, San antonio

Stayed 1 night in Mar 2023

4/10 Poor

Mehmet, Brampton

Traveled with partner
Disliked: Amenities, property conditions & facilities
Hotel is located on a beautiful spot overlooking Lake Bacalar. It is perfect for swimming and enjoying the view from the room. It looks like the hotel was built long time ago and never upgraded or renovated. Bathroom especially was in really bad condition. We checked in for two nights but checked out after staying one night.
Stayed 2 nights in Feb 2023

2/10 Terrible

FERNANDO

Stayed 4 nights in Feb 2023

8/10 Good

Miguel Efren

Stayed 1 night in Jan 2023

10/10 Excellent

Neyeli

Stayed 3 nights in Jan 2023

10/10 Excellent

Cody, North Liberty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to cancel my reservation after reading the reviews I am very happy I did not know there's no TV in the rooms no there's no phones in the room but there are are very comfortable beds the Wi-Fi worked great for me the 3 days I was there and The view is amazing also is able to take a boat tour for just 300 pesos and the food at the restaurant pretty good and very well priced I am very happy I chose this place
Stayed 2 nights in Mar 2022

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Nostalgic
We have been staying in this no frills hotel for the past 30 years. Gorgeous views, nice pool, comfortable bed and very clean.
Stayed 1 night in Feb 2022

2/10 Terrible

Stanley, Austin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only redeeming feature of this old (1972) hotel is the view of the Bacalar Lagoon. The restaurant was closed, there was not even a drinking glass provided in the room, sewer gases were backing up in the bathroom. It was smelling, cheap, and in extreme need of updating. There are other much nicer places to stay in Bacalar. Take the boat tour of the lagoon from the Aluxes Hotel, which has a great restaurant and looked like a good place to stay. Ask for Juan for the boat tour. If we had to rate the Laguna Hotel on a scale of 1 to 5 stars, we would rate it minus 1 stars.
Stayed 1 night in Jan 2022

6/10 Okay

Francisco

Traveled with group
Liked: Cleanliness, staff & service
Excelente vista, poco viejo el hotel.
Todo excelente. Un poco viejo el hotel pero es de los primeros en Bacalar. Excelente vista de la Laguna. Pero le falta aire acondicionado y renovar sus instalaciones
Stayed 1 night in Nov 2021

2/10 Terrible

Guillermo

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2021

4/10 Poor

Lynne, Champaign, Illinois

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great view. Hotel very run down. Did not even have hot water.
Stayed 2 nights in Feb 2020

6/10 Okay

Charly

Liked: Staff & service
Disliked: Cleanliness
View to the lake is spectacular. Cleanliness sucks.Internet wifi is super slow, No TV, Phone or AC on most units. Pictures appear better than in real person .
Stayed 6 nights in Jan 2020