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Hotel Rancho Encantado

4.0 star property

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Photo gallery for Hotel Rancho Encantado

Private beach, rowing
Couples treatment rooms, body treatments, body wraps, body scrubs
Superior Studio Suite | Premium bedding, in-room safe, iron/ironing board, bed sheets
Exterior
Couples treatment rooms, body treatments, body wraps, body scrubs

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
$225
includes taxes & fees
May 10 - May 11

Explore the area

View in a map
Carretera Federal 307 Km 24, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪8 min walk‬
  • Place, Polytechnic University of Bacalar
    ‪4 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪4 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪37 min drive‬

Room options

View all photos for Cabin, Lake View

Cabin, Lake View | Premium bedding, in-room safe, iron/ironing board, bed sheets

Cabin, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, Garden View

Superior Suite, Garden View | Premium bedding, in-room safe, iron/ironing board, bed sheets

Superior Suite, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Garden double room with AC

Garden double room with AC | Premium bedding, in-room safe, iron/ironing board, bed sheets

Garden double room with AC

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, in-room safe, iron/ironing board, bed sheets

Room, 1 King Bed, Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Master Suite

Garden Master Suite | Premium bedding, in-room safe, iron/ironing board, bed sheets

Garden Master Suite

  • Garden view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, Garden View

Suite, Garden View | Premium bedding, in-room safe, iron/ironing board, bed sheets

Suite, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite lagoon view

Master Suite lagoon view | Premium bedding, in-room safe, iron/ironing board, bed sheets

Master Suite lagoon view

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Double suite, lagoon view

Double suite, lagoon view | Premium bedding, in-room safe, iron/ironing board, bed sheets

Double suite, lagoon view

10.0 out of 10
Exceptional
(5 reviews)
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Jardin Doble 2 Camas

Suite Jardin Doble 2 Camas | Premium bedding, in-room safe, iron/ironing board, bed sheets

Suite Jardin Doble 2 Camas

8.6 out of 10
Excellent
(9 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Laguna Superior

Casita Laguna Superior | Premium bedding, in-room safe, iron/ironing board, bed sheets

Casita Laguna Superior

9.0 out of 10
Wonderful
(2 reviews)
  • Lagoon view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

View all photos for Exclusive Villa

Exclusive Villa | Terrace/patio

Exclusive Villa

  • Lagoon view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Traditional Cabin

Traditional Cabin | Premium bedding, in-room safe, iron/ironing board, bed sheets

Traditional Cabin

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Superior Studio Suite

Superior Studio Suite | View from room

Superior Studio Suite

  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Rancho Encantado

4-star Bacalar hotel walkable to Lake Bacalar
Spend the day relaxing on Hotel Rancho Encantado's private beach or pampering yourself at the hotel's full-service spa.
Hotel Rancho Encantado offers 35 air-conditioned accommodations with safes and ceiling fans. Beds feature premium bedding. Bathrooms include showers with rainfall showerheads, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
An outdoor pool and a hot tub are on site. Other recreational amenities include a private beach.

Children under 12 years old are not allowed in the hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Simply step outside to unwind on the hotel's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel Rancho Encantado like an outdoor pool and a hot tub.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. This beach hotel also offers a garden and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Rancho Encantado is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
Los Hechizos - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: MXN 200 to 500 for adults and MXN 200 to 500 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Los Hechizos

Things to do

  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Rowing/canoeing
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,216 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No elevator

More

  • 17 buildings
  • 2 floors
  • Built in 1994
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 3000.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 for adults, and MXN 200 to 500 for children
  • Airport shuttle fee: MXN 560.00 per person (roundtrip)
  • Airport shuttle fee per child: MXN 560.00 (roundtrip), (from 2 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 001-025-002544/2026

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the hot tub without adult supervision
Guests under 13 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision

Property is also known as

Hotel Rancho Encantado
Hotel Rancho Encantado Bacalar
Rancho Encantado
Rancho Encantado Bacalar
Rancho Encantado Hotel Bacalar
Rancho Encantado Laguna Bacalar
Hotel Rancho Encantado Hotel
Hotel Rancho Encantado Bacalar
Hotel Rancho Encantado Hotel Bacalar

Hotel Rancho Encantado Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 757 out of 1001 reviews
Rating 8 - Good. 184 out of 1001 reviews
Rating 6 - Okay. 33 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Maria, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great
Stayed 3 nights in Dec 2025

10/10 Excellent

Marianne

Stayed 1 night in Jan 2026

10/10 Excellent

Joanne

Stayed 1 night in Jan 2026

10/10 Excellent

mckenzie steen, jonesborough

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff, comfy bed and excellent restaurant
Stayed 2 nights in Dec 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
It was super nice!
Stayed 1 night in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, well-run place in a beautiful location.
Stayed 2 nights in Dec 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Dec 2025

10/10 Excellent

Cecilia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
loved the white clean bed sheets and the environment,
Stayed 2 nights in Nov 2025

10/10 Excellent

Jorge

Stayed 1 night in Nov 2025

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy limpio y el personal muy amable. Hermoso hotel :)
Stayed 3 nights in Nov 2025

8/10 Good

Andy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Unfortunately, I messed the booking up so we ended up in garden rooms rather than the lagoon rooms which meant we didnt get the experience we were hoping for. Staff very friendly and helpful, and great location plus free use of kayaks etc. Maybe not as much access to swings, hammocks, etc as we'd thought, and noticeable road noise; but, again, we were expecting to have dedicated seating and lagoon access. Marginal price difference between rooms so go for lagoon cottages. Hotel automatically adds service charge even if you leave staff a tip which is a bit naughty.
Stayed 2 nights in Oct 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in great conditions super clean and comfortable.
Stayed 5 nights in Oct 2025

10/10 Excellent

Elizabeth, olympia

Traveled with partner
Liked: Amenities
Excellent hotel for relaxing right on the lagoon. Very clean, staff is friendly, love their dock, pool, jacuzzi. Beds and rooms are very clean and comfortable beds.
Stayed 1 night in Oct 2025

10/10 Excellent

Elizabeth, olympia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, safe, relaxing property
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The week we spent at the resort was very special. The staff are wonderful and our every need was taken care of. The environment is pristine. I highly recommend this resort and the staff! We will be back.😁
Stayed 6 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness
Very clean, very friendly. Beautiful!!!
Stayed 2 nights in Oct 2025

8/10 Good

H.Gonzalo

Stayed 2 nights in Sep 2025

10/10 Excellent

Bolivar

Stayed 2 nights in Sep 2025

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very quiet, beautiful installations. All perfect
Stayed 3 nights in Sep 2025

10/10 Excellent

alan raul, TOLUCA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción para disfrutar lo que ofrece Bacalar
Stayed 3 nights in Sep 2025

10/10 Excellent

Karen

Liked: Amenities
Clean, beautiful pool, well situated on lagoon. Staff were friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Rosalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in Jun 2025

10/10 Excellent

Sean

Stayed 2 nights in Jul 2025

10/10 Excellent

Rosa, Whittier

Liked: Cleanliness, amenities, property conditions & facilities
Excellent!!!
Stayed 7 nights in Jun 2025

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel hermoso y tranquilo con acceso a la laguna.
Stayed 1 night in Jun 2025