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Hotel Suites Arges - Centro Chetumal

3.0 star property

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Photo gallery for Hotel Suites Arges - Centro Chetumal

Terrace/patio
Lobby
Standard Studio | Living area | Flat-screen TV, heated floors
Outdoor pool
Junior Suite | Down comforters, blackout drapes, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Room service
  • Breakfast available

Explore the area

Map
Av. Lazaro Cardenas 212, Av. Juarez, Chetumal, QROO, 77000
  • Palacio de Gobierno
    ‪12 min walk‬
  • Chetumal Ferry Terminal
    ‪13 min walk‬
  • Palacio Municipal De Othon P. Blanco
    ‪13 min walk‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪9 min drive‬

Room options

View all photos for Family Room

Family Room | Down comforters, blackout drapes, free WiFi

Family Room

  • 431 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Accessibility

Standard Room, 2 Queen Beds, Accessibility | Down comforters, blackout drapes, free WiFi

Standard Room, 2 Queen Beds, Accessibility

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Down comforters, blackout drapes, free WiFi

Standard Room, 2 Queen Beds

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | Down comforters, blackout drapes, free WiFi

Junior Suite

  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio

Standard Studio | Living area | Flat-screen TV, heated floors

Standard Studio

  • 431 sq ft
  • Sleeps 2
  • 1 Large Twin Bed OR 1 Double Sofa Bed

View all photos for Executive Room

Executive Room | Down comforters, blackout drapes, free WiFi

Executive Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Suites Arges - Centro Chetumal

3-star Chetumal hotel with restaurant
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and a business center.
Hotel Suites Arges - Centro Chetumal offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. Beds feature down comforters. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and a meeting room.

Wireless Internet access is complimentary. Event facilities measuring 24 square feet (2 square meters) include conference space. This Chetumal hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Hotel Suites Arges - Centro Chetumal is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Mantura - This bistro specializes in international cuisine.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 11:00 AM for a fee: MXN 248 for adults and MXN 200 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Mantura

Things to do

  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 31-inch flat-screen TV

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Heated floor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: MXN 200
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 200

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per day, plus a deposit of MXN 200 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 2000 per accommodation, per stay
  • A tax is imposed by the city: MXN 18 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 248 for adults and MXN 200 for children
  • Pet deposit: MXN 200 per night
  • Pet fee: MXN 200 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 200 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hotel Suites Arges Chetumal
Suites Arges Chetumal
Suites Arges
Hotel Hotel Suites Arges Chetumal
Chetumal Hotel Suites Arges Hotel
Hotel Hotel Suites Arges
Hotel Suites Arges
Suites Arges Centro Chetumal
Hotel Suites Arges Pet Friendly
Hotel Suites Arges - Centro Chetumal Hotel
Hotel Suites Arges - Centro Chetumal Chetumal
Hotel Suites Arges - Centro Chetumal Hotel Chetumal

Hotel Suites Arges - Centro Chetumal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 186 out of 440 reviews
Rating 8 - Good. 147 out of 440 reviews
Rating 6 - Okay. 56 out of 440 reviews
Rating 4 - Poor. 29 out of 440 reviews
Rating 2 - Terrible. 22 out of 440 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Aurora

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The guy at the reception area was rude. Has no customer service skills. He didn’t inform us we needed to hand in the remotes during check-out. So when we left early this morning, he insisted on us to go back and find the remotes. We told him why weren’t we informed of this. We only brought back the key. And he answered in a rude way giving us a lot fi attitude. Not nice!
Stayed 1 night in Dec 2024

6/10 Okay

Serena

Liked: Staff & service
Stayed 1 night in Dec 2024

6/10 Okay

CHRISTINA MARIE

Liked: Staff & service
The staff are lovely but will absolutely not allow an early check in even when rooms are ready. The room is very basic and wasnt particularly clean. The pool didnt look clean either. It's fine for a quicknover night on the way to somewhere else vut i wouldnt want to spend a large amount of time here

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Simple no frills accommodation. Ok for a night. Sixeable hotel. Restaurant had vegetarian choices. Falafel salad was good.
Stayed 1 night in Dec 2024

10/10 Excellent

Sefania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Darniel

Traveled with partner
Liked: Staff & service
Bansnrj
Stayed 1 night in Dec 2024

8/10 Good

LUCELLI

Stayed 2 nights in Nov 2024

8/10 Good

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Our go to spot in chetumal. The quality of stay is good for the price point.
Stayed 1 night in Oct 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly!
Stayed 1 night in Nov 2024

8/10 Good

Lilian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is close to stores,restaurants,quiet,
Stayed 1 night in Oct 2024

8/10 Good

Dora, Alton

Liked: Cleanliness, staff & service, amenities
Todo excelente por su precio muy buena opción buena ubicación y comercios a unos pasos lo único malo eran los colchones y almudas un poco incómodos
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Edilto

Stayed 1 night in Oct 2024

6/10 Okay

Jarrel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Website stated 2 queen beds but in actuality there was only 2 twin bed .Really small and uncomfortable beds .Pver priced
Stayed 2 nights in Oct 2024

8/10 Good

Louis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Sep 2024

10/10 Excellent

Wayne

Stayed 7 nights in Aug 2024

8/10 Good

shaherah

Traveled with family
Liked: Cleanliness, amenities
The hotel is okay it’s clean but can be little better. The staff are not helpful but they speak English well and that was a plus.
Stayed 1 night in Jun 2024

10/10 Excellent

Jared M.

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Looks a bit run down, still has the basics. The staff and the convenience store was it's saving grace.
Stayed 1 night in Aug 2024

2/10 Terrible

Alfredo, Cutler Bay

Business traveler, Traveled with family
Disliked: Staff & service, amenities
Excessive charge for misplaced key (simple plastic card key cost 12$ USD).
Stayed 2 nights in Aug 2024

2/10 Terrible

Alfredo, Cutler Bay

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Arges Hotel charges 12 US Dollars to replace a simple plastic card key. Those don’t cost 12$$$. There is no advance notice of the charge for misplaced cards. Also walls are very thin, beds are placed head to head so you can hear the snoring in the adjacent room.
Stayed 1 night in Aug 2024

2/10 Terrible

Gina

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Diana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was filthy with morass although the staff did clean when told it was not done properly, our room loss access to water supply for quite a time, internet access was poor on the third floor, we found dead roach as we entered our room, the toilet was dirty amongst the toilet paper holder. Another room of ours smelt like drainage and the other was being flood with water on the floor because of the a.c. Must say the staff was very friendly and tried their best to resolve issues.
Stayed 2 nights in Aug 2024

4/10 Poor

Deidra

Traveled with family
Disliked: Property conditions & facilities
We rented a few rooms on different floors, for a birthday trip and each room had it's own issue. Firstly, no welcome drink as listed upon booking. Then they were seemingly "booked out" with a dirty pool that none of the guest could make use of. People did take their chance with the dirty pool water, but that looked like an infection waiting to happen. We asked them to have it cleaned asap. It was partially cleaned the following day. On the night of August 16th, one of the rooms had no water and the A/C was not working. When hotel staff was alerted, all they said was "we're working on it". One of the rooms on the 2nd floor had a faulty A/C that dripped throughout the room and left the hallway pretty much soaked. Yet another safety hazard that was not properly handled by the hotel staff. Then my room had a terrible smell throughout the weekend. Their drainage system seemed to be backing up or something of the sort because that is what the room smelt like, a drain. Overall the staff was not very welcoming to our party and we have no plans of returning. It's not somewhere I'd recommend to my friends or family.
Stayed 2 nights in Aug 2024

6/10 Okay

Lorraine

Stayed 2 nights in Aug 2024

4/10 Poor

Leonel-Mireya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024