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Hotel Turquesa Maya

3.0 star property

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Photo gallery for Hotel Turquesa Maya

Balcony
Local cuisine
Premium bedding, desk, iron/ironing board, free WiFi
Exterior
Hallway

Reviews

7.8 out of 10
Good

Popular amenities

  • Laundry
  • Room service
  • Breakfast available
  • Air conditioning
  • 24/7 front desk
  • Housekeeping
$54
includes taxes & fees
Aug 17 - Aug 18

Explore the area

View in a map
Calle 56 con Diagonal 66 #936, Felipe Carrillo Puerto, QROO, 77210
  • Santuario de la Cruz Parlante
    ‪18 min walk‬
  • Centro Cultural Chan Santa Cruz
    ‪18 min walk‬
  • Pueblo Felipe Carrillo Plaza
    ‪19 min walk‬

Room options

View all photos for Double Room

Double Room | Premium bedding, desk, iron/ironing board, free WiFi

Double Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Premium bedding, desk, iron/ironing board, free WiFi

Triple Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Premium bedding, desk, iron/ironing board, free WiFi

Quadruple Room

  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Turquesa Maya

3-star Felipe Carrillo Puerto hotel with restaurant
A restaurant, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a free grocery shopping service, tour/ticket assistance, and a garden are onsite.
Hotel Turquesa Maya offers 18 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Rooms open to balconies. Beds feature premium bedding. 32-inch plasma televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This Felipe Carrillo Puerto hotel also offers tour/ticket assistance, a garden, and laundry facilities. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Turquesa Maya is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge.
Turquesa Maya - This restaurant specializes in local cuisine.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee: USD 10 to 15 for adults and USD 10 to 15 for children
  • A restaurant

Restaurants on site

  • Turquesa Maya

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 for adults, and USD 10 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Turquesa Maya Felipe Carrillo Puerto
Turquesa Maya Felipe Carrillo Puerto
Turquesa Maya
Turquesa Maya Felipe Carrillo
Hotel Turquesa Maya Hotel
Hotel Turquesa Maya Felipe Carrillo Puerto
Hotel Turquesa Maya Hotel Felipe Carrillo Puerto

Hotel Turquesa Maya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 63 out of 158 reviews
Rating 8 - Good. 44 out of 158 reviews
Rating 6 - Okay. 30 out of 158 reviews
Rating 4 - Poor. 10 out of 158 reviews
Rating 2 - Terrible. 11 out of 158 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Stayed 1 night in May 2025

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in Jan 2025

2/10 Terrible

Azalia, Orange Walk Town

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I use the hotel just as a stop on my way to my final destination as it is midpoint on a long drive.
Stayed 1 night in Sep 2024

8/10 Good

Terrell

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Best place to stay in town.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jose Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar tranquilo, ideal para el descanso. Hay un solo detalle que no han corregido, y es que las toallas dejan mucho que desear. Saludos.
Stayed 1 night in Aug 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

4/10 Poor

ROBERT, Jefferson Hills

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures of the hotel do not accurately represent the hotel. The pictures look they are from several years ago. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. The description of the hotel says restaurant onsite, how we there is no longer a restaurant onsite. The mattresses were old broken and uncomfortable. The kitchenette only included a sink and counter. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. There was no hot water for the showers at night. The hotel is in a good convenient location and has decent wifi.
Stayed 3 nights in Jun 2024

6/10 Okay

Nataniel

Traveled with family and small children
Liked: Cleanliness, staff & service
Room was spacious
Stayed 1 night in Apr 2024

6/10 Okay

Azalia, Orange Walk Town

Traveled with family and small children
Disliked: Staff & service, amenities
Limited parking spaces. Reception not as friendly.
Stayed 1 night in Mar 2024

4/10 Poor

Philip

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not good but no other choices
Stayed 3 nights in Feb 2024

10/10 Excellent

Greg

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were great. The receptionist was very helpful and really cared to make sure all of my needs were met during my stay. Will definitely stay here again in the future.
Stayed 1 night in Nov 2023

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Danny Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the hotel had a parking area, a restaurant and was easy to find using google maps. Staff are very friendly and helpful.
Stayed 2 nights in May 2023

10/10 Excellent

jordan

Traveled with family
Liked: Cleanliness, staff & service
Inexpensive very friendly staff and very clean!
Stayed 1 night in Jan 2023

8/10 Good

xiangzheng, Cambridge

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel door was locked when we arrived. We had to asking the villagers around with very limited Spanish. No one knew where he was about and when he would be back. There was no phone number provided either. After an hour the owner showed up. He was all smiling. The room and bedding were very clean. But the shower water was only tiny drippings.

4/10 Poor

Irwin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Your basic, cheap Mexican hotel. Outside the center of town, dogs bark at night, trucks rumble by, birds chirp loudly in the morning. The greens and yellows of Mexican rooms. Slow Wi-Fi, breakfast not available because chef didn’t show up. Beats sleeping in your car along the side of the road 307 at night.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Good Motel for a road trip

Convenient stop on the road between Bacalar and Tulum. No problem to check in late at night. Parking was available for free right in front of our room.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Kay

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This place is horrible Full of roaches!!!!! Must take a pets control to this property ASAP.
Stayed 1 night in Jul 2018

10/10 Excellent

Faviola, salem or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice customer service

The young lady at the front went above and beyond to make us feel comfortable we were so hungry and she went above and beyond to get us food!!!
Stayed 1 night in Jan 2018

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Freindly, Clean and safe place to stay.

Staff was very friendly and the hotel room was clean. The hotel seemed to be located in a quet part of the town. We would stay here again when passing through the area.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money. AC was working and the availability of channels was good. The internet was slow or will not work well as I was on the third floor. Staff was very friendly. The hotel is about a kilometer from downtown area so it helped that I had a car.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was great, only stayed one night and will stay there again

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conveniently located and clean

Conveniently located while crossing the Yucatán